Organizational Development
Pre-Test Questions
Course Introduction
Organizational Development is a course that explores the theories, strategies, and practical interventions used to enhance organizational effectiveness and facilitate change within businesses and institutions. Students learn about diagnosing organizational needs, planning and implementing change initiatives, fostering employee engagement, and evaluating outcomes. The course covers topics such as organizational culture, leadership, change management, team dynamics, and the impact of globalization on organizations. Through case studies and projects, students develop the skills necessary to lead and manage transformational processes that support both organizational goals and employee well-being.
Recommended Textbook
Understanding and Managing Organizational Behavior 6th Edition by Jennifer M. George
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18 Chapters
3054 Verified Questions
3054 Flashcards
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Page 2
Chapter 1: Introduction to Organizational Behavior
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160 Verified Questions
160 Flashcards
Source URL: https://quizplus.com/quiz/20781
Sample Questions
Q1) Conceptual skills allow a manager to analyze and diagnose a situation and to distinguish between cause and effect.
A)True
B)False
Answer: True
Q2) Considerable risks are involved when managers make decisions MOST LIKELY because the decisions ________.
A) are made under uncertain conditions
B) affect many people
C) produce significant revenue
D) are plagued with faulty judgements
Answer: A
Q3) Advancements in information technology have led to all of the following EXCEPT ________.
A) an increase in face-to-face meetings
B) the formation of virtual teams
C) an increase in teleconferencing
D) the accessibility of more information
Answer: A
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Page 3
Chapter 2: Individual Differences: Personality and Ability
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149 Verified Questions
149 Flashcards
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Sample Questions
Q1) Which of the following types of abilities can degenerate as a result of disease, drug abuse, and excessive stress?
A) cognitive
B) physical
C) neither cognitive nor physical
D) both cognitive and physical
Answer: D
Q2) Everyone has a specific type of personality.
A)True
B)False Answer: True
Q3) A low level of emotional intelligence may actually impair performance.
A)True
B)False
Answer: True
Q4) Agreeable individuals generally are easy to get along with and are team players.
A)True
B)False Answer: True
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Chapter 3: Work Values Attitudes and Moods and Emotions
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176 Verified Questions
176 Flashcards
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Sample Questions
Q1) The ________ of a worker's attitude reflects his thoughts about how to act on the job.
A) affective component
B) cognitive component
C) behavioral component
D) extrinsic component
Answer: C
Q2) Ethical values are one's personal convictions about what is right and wrong.
A)True
B)False
Answer: True
Q3) A minister knows that he should not smile widely when speaking to a family that has just watched a loved one die. This is an example of a(n) ________ rule.
A) feeling
B) behavioral
C) expression
D) effective
Answer: C
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Chapter 4: Perception Attribution and the Management of Diversity
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186 Verified Questions
186 Flashcards
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Sample Questions
Q1) When an employee reminds his boss about his past accomplishments, the employee is using the tactic of ________.
A) self-promotion
B) situational conformity
C) appreciation
D) behavioral matching
Q2) Military test pilots are displaying the actor-observer effect when they attribute other pilots' errors to a lack of the "right stuff" and attribute their own errors to equipment or test-engineer failures.
A)True
B)False
Q3) An attempt to decide why someone behaves in a certain way is a(n) ________.
A) attribution
B) bias
C) schema
D) justification
Q4) The salience of a target of perception does not affect how it is perceived.
A)True
B)False
Q5) How can employees guard against thinking stereotypically?
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Chapter 5: Learning and Creativity
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175 Verified Questions
175 Flashcards
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Sample Questions
Q1) All of the following describe learning EXCEPT ________.
A) a relatively permanent change
B) a change in knowledge or behavior
C) a change in emotional state
D) a result of practice or experience
Q2) ________ is the reinforcement of successive and closer approximations to a desired behavior.
A) Shaping
B) OB MOD
C) Operant conditioning
D) Extinction
Q3) A manager has a gut feeling that some members are contributing more to the organization than other members. The first step the manager should take to encourage all of his employees to contribute at a level he deems is appropriate is to ________.
A) identify the specific behaviors that he wants to encourage
B) reprimand the employees that he feels are not contributing as much
C) give general praise to those he feels are really contributing
D) do nothing; some employees just do not contribute as much as others
Q4) Define the concept of learning.
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Chapter 6: The Nature of Work Motivation
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151 Verified Questions
151 Flashcards
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Sample Questions
Q1) A manager surveyed his employees to find out what motivates them at work. Over three quarters of the employees responded that they are most concerned with providing for themselves and their families. The rest said they were motivated to fit in with society.
To keep his employees motivated, the manager is MOST LIKELY to ________.
A) use extrinsic motivation as much as possible
B) use a mixture of intrinsic and extrinsic motivators for all employees
C) file away the surveys because motivation does not determine performance
D) use intrinsic motivation as much as possible
Q2) If an outcome has a ________, an employee prefers having the outcome to not having it.
A) negative valence
B) positive valence
C) neutral valence
D) value-specific valence
Q3) Which of the following is NOT an example of counterproductive work behavior?
A) surfing the Internet during business hours
B) stealing from the cash register
C) threatening to quit if not given a raise
D) picking on a new employee
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Page 8
Chapter 7: Creating a Motivating Work Setting
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164 Verified Questions
164 Flashcards
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Sample Questions
Q1) The information systems department at Wilson and Davis Co. was given the specific and difficult goal of learning how to program a new computer system within 20 days of the equipment's arrival. Although the department has experienced and qualified programmers, two months after equipment installation, the department has still not learned how to program the complex system. This incident illustrates that ________.
A) employee participation in goal setting is critical to its success
B) goal setting may not work for complicated tasks that require a considerable amount of learning
C) organizational citizenship behavior is important in order to achieve goals
D) goal setting cannot work when the workers lack the skills to perform at a high level
Q2) The social environment is an especially potent source of information when employees with limited information and experience are new to a job or to an organization.
A)True
B)False
Q3) The role of feedback in goal setting is insignificant.
A)True
B)False
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Chapter 8: Pay Careers and Changing Employment Relationships
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177 Verified Questions
177 Flashcards
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Sample Questions
Q1) Employees operating under full commission plans are likely to adopt a highly individualized approach to their jobs and not work together as a team.
A)True
B)False
Q2) An employee complained that an appraisal was unfair because he did not have control of what was being assessed. For this argument to be valid, the appraisal MOST LIKELY considered ________.
A) time management
B) behaviors
C) outcomes
D) traits
Q3) A ________ is a type of rating scale for appraising employee performance that defines specific behaviors, but does not ask raters to indicate their frequency.
A) BOS
B) BARS
C) MBO
D) PDQ
Q4) Discuss the two types of psychological contracts. Provide an example of each.
Page 10
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Chapter 9: Managing Stress and Work Life Balance
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139 Verified Questions
139 Flashcards
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Sample Questions
Q1) Major life events such as the death of a loved one, divorce, serious illness, or getting arrested, involve emotional or physical "threats" and are negative.
A)True
B)False
Q2) Problem-focused coping relates to the steps people take to deal directly with and act on the source of stress.
A)True
B)False
Q3) ________ are not job-related stressors.
A) Arguments with a boss
B) Increased job responsibilities
C) Serious illnesses
D) Angry customers
Q4) Students who attempt to convince a professor to change homework assignments in order to reduce the pressure on the class are attempting role negotiation.
A)True
B)False
Q5) List some of the problem-focused coping strategies for organizations.
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Chapter 10: The Nature of Work Groups and Teams
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188 Verified Questions
188 Flashcards
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Sample Questions
Q1) Whenever people work in a group, they are also working as a team.
A)True
B)False
Q2) Define the three mechanisms groups use to control their members' behaviors.
Q3) Which of the following is NOT an advantage of a small group?
A) Division of labor expedites tasks.
B) Interactions are more frequent.
C) Information is easier to share.
D) Individual contributions are easier to recognize.
Q4) A team with no manager or team member assigned to lead the team is called a
A) cross-functional team
B) self-managed work team
C) standing committee
D) informal work group
Q5) When a group's tasks require creativity, it is especially important that all views are expressed and heard, regardless of how outlandish or deviant they might seem.
A)True
B)False
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Chapter 11: Effective Work Groups and Teams
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166 Verified Questions
166 Flashcards
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Sample Questions
Q1) As group activities move from pooled to sequential to reciprocal interdependence, the potential for process losses ________ and the potential for process gains
A) increases; increases B) decreases; decreases C) increases; decreases D) decreases; increases
Q2) The potential for process losses is lowest when tasks are reciprocally interdependent.
A)True
B)False
Q3) Process gains can be achieved by encouraging group members to be more creative and willing to take risks.
A)True
B)False
Q4) A group task based on sequential task interdependence requires specific behaviors to be performed by the group's members in a predetermined order.
A)True
B)False
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Chapter 12: Leaders and Leadership
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192 Verified Questions
192 Flashcards
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Sample Questions
Q1) The issue of establishing trust between leaders and subordinates is a central concept in ethical leadership.
A)True
B)False
Q2) According to the leader trait approach, ________ helps a leader deal with the uncertainty inherent in any leadership role.
A) intelligence
B) dominance
C) emotional maturity
D) tolerance for stress
Q3) Transformational leaders are MOST LIKELY to influence their subordinates by being
A) forceful
B) autocratic
C) charismatic
D) mysterious
Q4) University researchers have focused on the behaviors of effective leaders.
A)True
B)False
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Chapter 13: Power, Politics, Conflict, and Negotiation
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166 Verified Questions
166 Flashcards
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Sample Questions
Q1) All of the critical operation information at the Daily Pioneer newspaper flows through the layout department. Jeffrey Sines, the head of the layout department, has a lot of power within the organization MOST LIKELY because of the ________.
A) irreplaceability of his department
B) admiration and respect of his coworkers
C) centrality of his department
D) expert power he has
Q2) Informal individual power stems from personal characteristics.
A)True
B)False
Q3) Expert power is informal power that stems from superior ability or expertise in performing a task.
A)True
B)False
Q4) Conflicting parties must remember to discuss the problem at hand and not the shortcomings of one another.
A)True
B)False
Q5) List and define the sources of formal individual power.
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Chapter 14: Communicating Effectively in Organizations
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169 Verified Questions
169 Flashcards
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Sample Questions
Q1) The trust network provides paths of communication for delicate information pertaining to conflicts, disagreements, and power struggles.
A)True
B)False
Q2) Grace is shopping for a computer when a salesman begins telling her why she should choose a certain model. He is using technical terms that Grace doesn't understand, so Grace loses interest and leaves. In the future, the salesman should ________.
A) change how he encodes the message
B) change how he decodes the message
C) use more jargon
D) use non-verbal communication
Q3) The term "verbal communication" does not encompass written messages.
A)True
B)False
Q4) Within a culture, linguistic styles can vary between different regions of a country or between men and women.
A)True
B)False
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Chapter 15: Decision Making and Organizational Learning
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175 Verified Questions
175 Flashcards
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Sample Questions
Q1) ________ involves organizational members learning ways to refine and improve existing organizational behaviors and procedures to increase effectiveness.
A) Excellence
B) Exploration
C) Exploitation
D) Extrapolation
Q2) A decision to extend a store's operating hours is MOST LIKELY to be accepted by the store employees ________.
A) if they participated in the decision process
B) if the store manager made the decision
C) if the regional manager made the decision
D) if they are threatened
Q3) Escalation of commitment can occur because decision makers do not want to admit that they have made a mistake.
A)True
B)False
Q4) Programmed decision making responds to recurring opportunities and problems.
A)True
B)False
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Chapter 16: Organizational Design and Structure
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179 Verified Questions
179 Flashcards
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Sample Questions
Q1) A geographic structure can be used to deal with the different issues facing different regions.
A)True
B)False
Q2) Top management members do not want a tall organization, so they should ________.
A) follow the principle of maximum chain of command
B) stress the importance of low risk behaviors to employees
C) hire more managers to supervise lower level managers
D) offer training to employees to enable them to make more decisions
Q3) An organization CANNOT standardize activities at the ________ stage.
A) input
B) output
C) conversion
D) personnel
Q4) In a ________, divisions are broken down by region.
A) product structure
B) market structure
C) functional structure
D) geographic structure
Page 18
Q5) Explain the three types of divisional structure.
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Chapter 17: Organizational Culture and Ethical Behavior
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164 Verified Questions
164 Flashcards
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Sample Questions
Q1) Individual ethics are the personal moral values that people use to structure their interactions with other people.
A)True
B)False
Q2) Dwayne is a new employee at Draco's Tool Corporation. Before Dwayne can stop being seen as an outsider to long-time employees, Dwayne must ________.
A) participate in two rites of passage and one rite of integration
B) observe behaviors of long-time employees and follow the norms
C) work at the company for at least one month
D) be invited to lunch by at least two long-time employees
Q3) What is whistle-blowing?
Q4) Ethical values and rules do all of the following EXCEPT ________.
A) reduce the need for people to always evaluate what is right or wrong
B) minimize the organization's chances of hiring the best job applicants
C) control self-interested behavior that might threaten the collective interests of an organization
D) establish desired end states and the modes of behavior needed to achieve them
Q5) Describe the ways in which an organization's culture is transmitted to its members.
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Chapter 18: Organization Change and Development
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178 Verified Questions
178 Flashcards
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Sample Questions
Q1) ________ seeks to increase the adaptability of organizations.
A) Reengineering
B) Action research
C) Organizational change
D) Organization development
Q2) When change causes power struggles and organizational conflict, there is less likelihood of resistance to the change.
A)True
B)False
Q3) A mechanistic structure develops as an organization grows and is a principal source of inertia, especially in large organizations.
A)True
B)False
Q4) ________ uses team building to improve the ways different functions or divisions work together.
A) Negotiation
B) Intergroup training
C) Sensitivity training
D) Bilateral bargaining
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