Organizational Development Exam
Materials
Course Introduction
Organizational Development explores the theories, processes, and practices involved in enhancing organizational effectiveness and capacity for change. The course examines interventions designed to improve teamwork, communication, culture, leadership, and organizational structures, with an emphasis on diagnosing organizational challenges and implementing evidence-based strategies for improvement. Students will gain practical skills in managing change, fostering innovation, and driving sustainable growth in todays dynamic business environments. Throughout the course, case studies and real-world applications will illustrate how developmental initiatives support organizational goals and adaptability.
Recommended Textbook
Managing Organizational Change A Multiple Perspectives Approach 3rd Edition by Ian Palmer
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12 Chapters
486 Verified Questions
486 Flashcards
Source URL: https://quizplus.com/study-set/2510
Page 2
Chapter 1: Managing Change: Stories and Paradoxes
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38 Verified Questions
38 Flashcards
Source URL: https://quizplus.com/quiz/49907
Sample Questions
Q1) Accounts of how other organizations have handled change can be a rich source of ideas that can be adapted creatively to address similar problems in other settings.
A)True
B)False
Answer: True
Q2) In the context of assessing depth of change, which of the following is an example of change that is categorized as "off the scale"?
A) Improving efficiencies
B) Changing the way in which business transactions are conducted
C) Dramatically redrawing organization and sector boundaries
D) Relocating resources
Answer: C
Q3) The reorganization of Sears Holdings Corporation under its chairman, Eddie Lampert, resulted in better collaboration and cooperation among various department heads.
A)True
B)False
Answer: False
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Chapter 2: Images of Change Management
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43 Verified Questions
43 Flashcards
Source URL: https://quizplus.com/quiz/49918
Sample Questions
Q1) Which of the following theories does NOT reinforce the caretaker image of managers of change?
A) Life-cycle theory
B) Population ecology theory
C) Chaos theory
D) Institutional theory
Answer: C
Q2) _____ strategies assume that people pursue their own self-interest.
A) Empirical-rational
B) Normative-re-educative
C) Power-coercive
D) Normative-educative
Answer: A
Q3) Power-coercive strategies of change assume that changes occur when people abandon their old orientations and commit to new ones.
A)True
B)False
Answer: False
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Chapter 3: Why Change Contemporary Pressures and Drivers
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42 Verified Questions
42 Flashcards
Source URL: https://quizplus.com/quiz/49917
Sample Questions
Q1) According to Amy Edmondson, for effective post-incident change, those who report failures-the "messengers"-should be penalized, rather than praised.
A)True
B)False
Answer: False
Q2) According to the _____ perspective of organizational change, organizations and human systems are complex and evolving and cannot be reduced to a single objective of maximizing shareholder value.
A) economic
B) organizational learning
C) political
D) control
Answer: B
Q3) "Trapped by success" is another reason why organizations can fail to respond to pressures for change.
A)True
B)False
Answer: True
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Chapter 4: What to Change a Diagnostic Approach
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41 Verified Questions
41 Flashcards
Source URL: https://quizplus.com/quiz/49916
Sample Questions
Q1) Which of the following is NOT one of the questions asked when performing gap analysis?
A) Where are we now?
B) How did we get here?
C) Where do we want to get to?
D) What do we need to do in order to get there?
Q2) According to the 7-S framework, _____ refers to patterns of management actions, how managers spend their time, what they pay attention to, the signals that they send about priorities, and attitude to change.
A) strategy
B) support
C) staff
D) style
Q3) Strategy is often considered to be at the heart of change.
A)True
B)False
Q4) In the 7-S framework, "strategy" refers to an organization's vision.
A)True
B)False
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Chapter 5: What Changesand What Doesnt
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40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/49915
Sample Questions
Q1) The management of shallow change requires more management capability and resources than implementing frame-breaking initiatives.
A)True
B)False
Q2) Disruptive innovations are introduced more often by large, dominant incumbents rather than by smaller new entrants.
A)True
B)False
Q3) _____ are those that just happen, or have to happen, in response to unforeseen events, such as the sudden opening of new market opportunities, or accidents and failures.
A) Timed changes
B) Emergent changes
C) Planned changes
D) Adaptive changes
Q4) Change management experience and capability have become "core selection factors" for candidates seeking promoted positions in many organizations.
A)True
B)False
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Chapter 6: Vision and the Direction of Change
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40 Verified Questions
40 Flashcards
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Sample Questions
Q1) According to William Gardner and Bruce Avolio, _____ is the selection of symbols, artifacts, props and settings to reinforce a vision.
A) framing
B) scripting
C) staging
D) performing
Q2) According to Kimberly Boal and Robert Hooijberg, the _____ component of vision is based on information and expresses outcomes.
A) emotional
B) affective
C) cognitive
D) visceral
Q3) According to Nutt and Backoff, rigid organizations have a context in which visionary processes are likely to be most successful.
A)True
B)False
Q4) A lack of vision is associated with organizational decline and failure.
A)True
B)False
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Chapter 7: Change Communication Strategies
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40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/49913
Sample Questions
Q1) Under the communication strategy of _____, information that is limited to core organizational issues is quickly provided to staff who are passive recipients.
A) tell and sell
B) spray and pray
C) underscore and explore
D) withhold and uphold
Q2) Which of the following statements signals higher status of the person uttering the statement, perhaps indicating anger, and informal conversation is not appropriate?
A) "I would be honored if you sit down."
B) "You must be so tired. Why don't you sit down?"
C) "Sit down!"
D) "Have you considered sitting down?"
Q3) Which of the following statements is True of change-related communication?
A) It is important throughout the change process, not just at the beginning.
B) It needs to be free from feedback in order to be effective.
C) It is unaffected by perceptual filters.
D) It fails whenever transmitters and receivers have the same frame of reference.
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Chapter 8: Resistance to Change
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42 Verified Questions
42 Flashcards
Source URL: https://quizplus.com/quiz/49912
Sample Questions
Q1) According to Karp, which of the following statements would be considered "the guilt trip"?
A) But we've always done it the other way.
B) See what you're making me do.
C) You owe me one.
D) I don't want to.
Q2) According to Cynthia Scott and Dennis Jaffe's stages of coping with change in an organization, at the first stage of the cycle, individuals:
A) let go of the past and become more confident in their ability to deal with the future.
B) show preparedness to explore the possibilities of the new situation.
C) refuse to believe that they need to behave differently.
D) focus attention on new courses of action.
Q3) People may resist change, not always because they think that the proposed change is wrong, but because they believe the timing to be wrong.
A)True
B)False
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10
Chapter 9: Organization Development and Sense-Making Approaches
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40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/49911
Sample Questions
Q1) Which of the following is NOT a part of Kurt Lewin's three-stage model of change?
A) Pouring
B) Unfreezing
C) Changing
D) Refreezing
Q2) The introduction of and transition to new techniques and behaviors occur during the _________ phase of action research.
A) problem identification
B) joint problem diagnosis
C) joint action planning
D) change actions
Q3) The ability of a powerful actor to project sense-making onto a situation, shaping the interpretations of others, is known as projective sense-making.
A)True
B)False
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11
Chapter 10: Change Management, Processual, and Contingency Approaches
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40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/49910
Sample Questions
Q1) Which of the following is NOT one of Dawson and Andriopoulos's "general lessons" concerning change management practice?
A) Change leaders need to be politically sensitive and astute as change is a political process.
B) It is important to learn from both positive and negative experiences.
C) Communication is fundamentally important in steering processes in desired directions.
D) Many assumptions can be taken for granted, and time should not be wasted questioning these assumptions.
Q2) The disadvantage of the "tell and sell" management style is that it may be seen as cosmetic, especially if consequences for staff are negative and serious.
A)True
B)False
Q3) Jeffrey Pfeffer and Robert Sutton advise change managers to create satisfaction among employees to make them welcome change better.
A)True
B)False
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Page 12
Chapter 11: Sustaining Change Versus Initiative Decay
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40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/49909
Sample Questions
Q1) Which of the following was NOT a problem faced by McDonald's when launching hotels in Switzerland?
A) The interior design of the structures
B) The use of the phrase "golden arches" in German
C) The application of the brand name "McDonald's" to a four-star hotel
D) The protests in Europe based on alleged adverse health effects of food at McDonald's
Q2) The benefits of change may result in the J-curve, in which:
A) the initial performance may deteriorate before it improves.
B) the initial performance may increase before it becomes negative.
C) it is impossible to tell about a company's success without additional information.
D) None of these
Q3) Which of the following is NOT one of Barry Staw and Jerry Ross's factors that lead to escalation?
A) Project determinants
B) Psychological determinants
C) Economic determinants
D) Social determinants
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13
Chapter 12: The Effective Change Manager: What Does It
40 Flashcards
Source URL: https://quizplus.com/quiz/49908
Sample Questions
Q1) Issue-selling refers to packaging, presenting, and promoting plans and ideas in ways that make them more appealing to the target audience.
A)True
B)False
Q2) Which of the following is part of the six-step approach that is used to develop change management expertise?
A) Developing apolitical skills
B) Making oneself rigid in the event of change
C) Refraining from preparing a personal action plan
D) Identifying and filling personal gaps, if any
Q3) According to Patrick Connor and Linda Lake, which of the following best explains the role of a "catalyst" in an organization?
A) He or she brings together people, funding, and knowledge.
B) He or she assists others in dealing with organization change.
C) He or she offers suggestions for improvement.
D) He or she encourages dissatisfaction with the status quo among staff.
Q4) Interpersonal influence can be developed by imposing one's ideas on others.
A)True
B)False
Page 14
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