Organizational Communication Study Guide Questions - 1337 Verified Questions

Organizational Communication Study Guide Questions https://quizplus.com/study-set/3978 15 Chapters 1337 Verified Questions

Organizational Communication Study Guide Questions Course Introduction Organizational Communication explores the processes, systems, and structures through which information is created, exchanged, and interpreted within workplaces and other formal groups. The course examines internal and external communication channels, power dynamics, leadership communication styles, the impact of culture, technology, and ethics on communication, and strategies for effective group decision-making and conflict resolution. Through case studies, practical exercises, and theoretical frameworks, students gain the skills to analyze and improve communication networks, enhance teamwork, foster organizational change, and build strong stakeholder relationships in a dynamic professional environment.

Recommended Textbook Communication Principles for a Lifetime 5th Edition by Steven A. Beebe

Available Study Resources on Quizplus 15 Chapters 1337 Verified Questions 1337 Flashcards Source URL: https://quizplus.com/study-set/3978

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Chapter 1: Foundations of Human Communication Available Study Resources on Quizplus for this Chatper 87 Verified Questions 87 Flashcards Source URL: https://quizplus.com/quiz/79903

Sample Questions Q1) Presentational communication occurs when a speaker addresses a gathering of people to inform,persuade,or entertain.

A)True B)False Answer: True Q2) The relationship aspect of communication is usually explicit in a person's verbal messages.

A)True B)False Answer: False Q3) Someone who is distracted by the thought of an upcoming exam and misses the professor's advice on how best to study is experiencing literal noise.

A)True B)False Answer: False Q4) The written,spoken,and unspoken elements of communication to which we assign meaning are called _____.

Answer: messages To view all questions and flashcards with answers, click on the resource link above.

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Chapter 2: Self Awareness and Communication Available Study Resources on Quizplus for this Chatper 89 Verified Questions 89 Flashcards Source URL: https://quizplus.com/quiz/79904

Sample Questions Q1) Brian expresses his dislike for Chinese food.Brian's dislike demonstrates which component of self-concept?

A) Belief B) Attitude C) Value D) Behavior Answer: B Q2) Natasha contemplates her place in the universe,but not from a religious standpoint.Natasha is exploring which component of self?

A) Material self B) Social self C) Spiritual self D) Emotional self Answer: C Q3) According to William James,having a 'social self' means that you communicate differently with different people.

A)True B)False Answer: True To view all questions and flashcards with answers, click on the resource link above.

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Chapter 3: Understanding Verbal Messages Available Study Resources on Quizplus for this Chatper 86 Verified Questions 86 Flashcards Source URL: https://quizplus.com/quiz/79905

Sample Questions Q1) The rules and standards that structure language are called_____.

A) symbols B) syntax C) grammar D) all of these Answer: C Q2) Which of the following would be less likely to be considered a co-culture in the United States?

A) People with disabilities B) Asian Americans C) Gays and lesbians D) U.S.citizens Answer: D Q3) Which of the following would be considered to be a supportive response?

A) Evaluation B) Description C) Rigidity D) Detachment Answer: B To view all questions and flashcards with answers, click on the resource link above.

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Chapter 4: Understanding Nonverbal Messages Available Study Resources on Quizplus for this Chatper 95 Verified Questions 95 Flashcards Source URL: https://quizplus.com/quiz/79906

Sample Questions Q1) Among the many aspects of appearance noted in the textbook are body size and shape,skin color and texture,hairstyle,and clothing.

A)True B)False Q2) The expectancy violation theory was developed by which researcher(s)?

A) Ekman ad Friesen B) Hall C) Mehrabain D) Burgoon Q3) _____ or vocalics are the pitch,rate,and volume of one's speech,which are all part of the nonverbal behavior.

Q4) The researchers sometimes known as the "great classifiers" of nonverbal behaviors are Ekman and Friesen.

A)True B)False Q5) Burgoon's model that suggests we respond differently to people who break nonverbal rules based upon our interpersonal relationships with them is the _____ model.

Q6) Saying "Ah....Um" may be used to _____ a conversation.

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Chapter 5: Listening and Responding Available Study Resources on Quizplus for this Chatper 96 Verified Questions 96 Flashcards Source URL: https://quizplus.com/quiz/79907

Sample Questions Q1) Studies show that most people have the capacity to process information four to ten times faster than the rate at which most people speak.

A)True B)False Q2) The five activities of listening include _____ in which we interpret information by relating it to our past experiences.

Q3) Don was working on his new job.When asking his new boss for information,he noticed his boss' answers tended to ramble on and this made Don second guess what his boss was saying.This frustrated Don when all he wanted was information.Don's listening style would be described as _____.

A) Critical listening B) Task-oriented C) Relational listening.

Q4) Restating in your own words what you think the other person is saying is called_____.

A) communication triage B) receiver apprehension C) a meta-message D) paraphrasing To view all questions and flashcards with answers, click on the resource link above.

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Chapter 6: Adapting to Others: Diversity and Communication Available Study Resources on Quizplus for this Chatper 85 Verified Questions 85 Flashcards Source URL: https://quizplus.com/quiz/79908

Sample Questions Q1) Which of the following cultures would be considered a low-context culture?

A) United States B) Japan C) Mexico D) Iraq Q2) People from the United States often think that individual choice and achievement is important.This would be an example of _____.

A) cultural context B) a cultural value C) culture shock D) a co-culture Q3) The opposite of being other-oriented is to be _____.

A) individualistic B) egocentric C) assertive D) adaptive Q4) Stereotyping helps us consider the uniqueness of others.

A)True B)False

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Q5) Briefly explain what problems exist when we practice ethnocentrism.

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Chapter 7: Understanding Interpersonal Communication Available Study Resources on Quizplus for this Chatper 89 Verified Questions 89 Flashcards Source URL: https://quizplus.com/quiz/79909

Sample Questions Q1) The Johari window was named for two men named Joe and Harry.

A)True B)False Q2) When Sonny and Carly were eating at a local restaurant and Sonny waved his hand in the air to call the food server to their table,he was engaging in _____.

A) interpersonal communication B) self-disclosure C) impersonal communication D) immediacy behaviors Q3) In a well-supported essay,discuss the three unique attributes of interpersonal communication as defined in your book.

Q4) If you have a high need for control,you will be compatible with someone who has the same need.

A)True B)False Q5) The tendency to be attracted to persons with abilities,interests,and needs that differ from one's own,but that balance or round out one's own,is called _____.

Q6) Explain the matching hypothesis.

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Chapter 8: Enhancing Relationships Available Study Resources on Quizplus for this Chatper 87 Verified Questions 87 Flashcards Source URL: https://quizplus.com/quiz/79910

Sample Questions Q1) Research has found that most adults tend to have on average _____ best friends.

A) 10 to 20 B) 4 to 6 C) 1 to 2 D) 3 to 4 Q2) Delores often insults others and uses profanity in order to get what she wants.She uses _____ communication.

Q3) Lara has just started a new job and is feeling somewhat anxious.She can reduce her uncertainty by which passive method?

A) Perception checking with her colleagues B) Observing her surroundings and how people interact on the job C) Asking her coworkers for information D) Asking her supervisor for information Q4)

When

a

participant

in

a

conflict

uses

distracting,placating,computing,or

withdrawing he/she is using a(n)_____ style.

Q5) Define serial arguments.

Q6) Managing conflict means preventing it from occurring.

A)True B)False Page 10 To view all questions and flashcards with answers, click on the resource link above.

Chapter 9: Understanding Group and Team Performance Available Study Resources on Quizplus for this Chatper 92 Verified Questions 92 Flashcards Source URL: https://quizplus.com/quiz/79911

Sample Questions Q1) Tom was a member of the five-member committee for evaluating student complaints.When Tom raised a question,other members abruptly changed the topic.Several times Tom made suggestions for new procedures,but his ideas were summarily dismissed.In addition,others in the group tended to interrupt his statements with ideas of their own.Tom probably has _____.

A) emergent leadership B) low status C) high status D) blocking behaviors Q2) Which of the following correctly depicts the relationship between group cohesiveness and group productivity?

A) As cohesiveness increases,productivity increases.

B) As cohesiveness increases,productivity decreases.

C) When a group is too cohesive,productivity can suffer.

D) The relationship between productivity and cohesiveness is linear Q3) Conflict that arises in the conflict phase is known as secondary tension.

A)True B)False Q4) Explain the difference between status and power.Give an example to illustrate.

Q5) What are task roles?

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Chapter 10: Enhancing Group and Team Performance Available Study Resources on Quizplus for this Chatper 91 Verified Questions 91 Flashcards Source URL: https://quizplus.com/quiz/79912

Sample Questions Q1) A transformational leader influences the group by A) providing a structure to help the group accomplish critical thinking.

B) giving the group a new vision or energizing its culture.

C) using democratic leadership style.

D) understanding the leadership style that is appropriate for the given situation.

Q2) A results-driven structure for group work means the group should identify a goal.

A)True B)False Q3) Briefly explain the concept of transformational leadership.

Q4) The _____ approach to leadership suggests that leaders generally operate as (1)authoritarian, (2)democratic,or (3)laissez-faire.

Q5) The major advantage of a decision reached by consensus is that _____.

A) it takes time to develop B) it is a quick,efficient way to arrive at a decision C) groups are always able to come up with a consensus D) group members can verbalize support for the decision Q6) The number of people who must be present at a meeting in order to conduct business is a(n)_____.

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Chapter 11: Developing Your Presentation Available Study Resources on Quizplus for this Chatper 89 Verified Questions 89 Flashcards Source URL: https://quizplus.com/quiz/79913

Sample Questions Q1) Illustrations can be just a short word or phrase.

A)True B)False Q2) According to your book,the most central element in all aspects of preparing your speech is _____.

A) your supporting material B) considering your audience C) becoming confident in the process D) selecting your topic Q3) Carmen is feeling anxious about her upcoming presentation.Her instructor has suggested that she practice some general relaxation techniques in addition to visualizing herself calmly preparing and delivering her presentation.What technique is Carmen using to manage her speaker anxiety?

A) Skills training B) Cognitive restructuring C) Systematic desensitization D) Meditation Q4) What the listeners should know or be able to do at the end of your speech is the _____ purpose.

Q5) List the nine components of the audience-centered public speaking model.

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Chapter 12: Organizing and Outlining Your Presentation Available Study Resources on Quizplus for this Chatper 86 Verified Questions 86 Flashcards Source URL: https://quizplus.com/quiz/79914

Sample Questions Q1) Explain the standard outline format and create an example.What advantages does it offer the speaker?

Q2) As Gorgonia prepared her speech,she realized that she would be including one very difficult to understand concept.She decided to use more simplistic concepts early in the speech and to move gradually toward the difficult concept.What is the type of organization Gorgonia used and why would she use that pattern?

Q3) Maxine develops a speech in which her main ideas include the following: I.Fuel emissions from cars result in pollution. II.Driving alternative fuel vehicles will help decrease the pollution. What type of organizational pattern is Maxine using?

A) Topical B) Chronological C) Spatial D) Problem-solution Q4) When you support a main point by beginning with the complex ideas and moving to the more simple ones,you are using the complexity principle.

A)True B)False Q5) Explain specificity and how it can be used to organize the speech.

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Chapter 13: Delivering Your Presentation Available Study Resources on Quizplus for this Chatper 91 Verified Questions 91 Flashcards Source URL: https://quizplus.com/quiz/79915

Sample Questions Q1) On her way to public speaking class,Delaney decided to add one last visual aid to her speech.Was this a good idea,according to your book?

A) Yes;the more creative the visual aids,the better the speech will be.

B) Yes;if Delaney were certain that the visual aid would make a difference.

C) No;because Delaney didn't have a chance to rehearse with the new aid.

D) No;because the extra visual aid would make Delaney's speech run over time.

Q2) In a persuasive speech on lowering tuition,Alvaro wanted to discuss the various sources for the university's operation budget such as tuition,state aid,federal aid,private donations,and endowments.In order to present the information as a percentage of overall income,which of the following visual aids should he choose?

A) A line graph B) A pie graph C) A bar graph D) A flip chart Q3) What does your book recommend regarding vocal rate?

A) Maintain a constant,steady rate throughout you presentation.

B) Speak at a rate of 200 to 250 words per minute.

C) Vary your rate to add interest and emphasize key ideas.

D) Speaking slowly is preferable to speaking too fast.

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Chapter 14: Speaking to Inform Available Study Resources on Quizplus for this Chatper 87 Verified Questions 87 Flashcards Source URL: https://quizplus.com/quiz/79916

Sample Questions Q1) It is not possible to create a word picture that describes the sense of touch.

A)True B)False Q2) "Tell them what you are going to tell them,tell them,and tell them what you told them" is one way to describe the informative technique of _____.

A) reinforcing key ideas nonverbally B) building redundancy into the speech C) motivating the audience to listen D) relating to the interests of the audience Q3) Satoshi gave a speech explaining three types of Japanese writing.This is example of a speech to _____.

A) inspire B) persuade C) entertain D) inform Q4) When you present summaries of data,a well-crafted line graph can quickly and memorably reinforce the words and numbers you cite.

A)True B)False To view all questions and flashcards with answers, click on the resource link above.

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Chapter 15: Speaking to Persuade Available Study Resources on Quizplus for this Chatper 87 Verified Questions 87 Flashcards Source URL: https://quizplus.com/quiz/79917

Sample Questions Q1) Tom used the Internet to check the show time for a local movie he wanted to see.When he arrived at the theater at the time shown online,he found he was late for the start of the movie.Afterwards,Tom told his friend not to use the Internet because it was an unreliable source of information.This is an example of a reasoning fallacy of _____.

A) non sequitur B) red herring C) causal D) either-or E) hasty generalization Q2) Using emotion may be referred to as_____.

A) ethos B) pathos C) logos D) appeal to logic Q3) Briefly explain what it means to use a non sequitur.

Q4)

Credibility

is

the

audience's

perception

of

the

speaker's

competence,trustworthiness,and dynamism.

A)True B)False To view all questions and flashcards with answers, click on the resource link above.

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