Organizational Communication Study Guide Questions

Course Introduction

Organizational Communication explores the processes, systems, and structures through which information is created, exchanged, and interpreted within workplaces and other formal groups. The course examines internal and external communication channels, power dynamics, leadership communication styles, the impact of culture, technology, and ethics on communication, and strategies for effective group decision-making and conflict resolution. Through case studies, practical exercises, and theoretical frameworks, students gain the skills to analyze and improve communication networks, enhance teamwork, foster organizational change, and build strong stakeholder relationships in a dynamic professional environment.

Recommended Textbook

Communication Principles for a Lifetime 5th Edition by Steven A. Beebe

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15 Chapters

1337 Verified Questions

1337 Flashcards

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Page 2

Chapter 1: Foundations of Human Communication

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87 Verified Questions

87 Flashcards

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Sample Questions

Q1) Presentational communication occurs when a speaker addresses a gathering of people to inform,persuade,or entertain.

A)True

B)False

Answer: True

Q2) The relationship aspect of communication is usually explicit in a person's verbal messages.

A)True

B)False

Answer: False

Q3) Someone who is distracted by the thought of an upcoming exam and misses the professor's advice on how best to study is experiencing literal noise.

A)True

B)False

Answer: False

Q4) The written,spoken,and unspoken elements of communication to which we assign meaning are called _____.

Answer: messages

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Page 3

Chapter 2: Self Awareness and Communication

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89 Verified Questions

89 Flashcards

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Sample Questions

Q1) Brian expresses his dislike for Chinese food.Brian's dislike demonstrates which component of self-concept?

A) Belief

B) Attitude

C) Value

D) Behavior

Answer: B

Q2) Natasha contemplates her place in the universe,but not from a religious standpoint.Natasha is exploring which component of self?

A) Material self

B) Social self

C) Spiritual self

D) Emotional self

Answer: C

Q3) According to William James,having a 'social self' means that you communicate differently with different people.

A)True

B)False

Answer: True

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Page 4

Chapter 3: Understanding Verbal Messages

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86 Flashcards

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Sample Questions

Q1) The rules and standards that structure language are called_____.

A) symbols

B) syntax

C) grammar

D) all of these

Answer: C

Q2) Which of the following would be less likely to be considered a co-culture in the United States?

A) People with disabilities

B) Asian Americans

C) Gays and lesbians

D) U.S.citizens

Answer: D

Q3) Which of the following would be considered to be a supportive response?

A) Evaluation

B) Description

C) Rigidity

D) Detachment

Answer: B

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Page 5

Chapter 4: Understanding Nonverbal Messages

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95 Verified Questions

95 Flashcards

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Sample Questions

Q1) Among the many aspects of appearance noted in the textbook are body size and shape,skin color and texture,hairstyle,and clothing.

A)True

B)False

Q2) The expectancy violation theory was developed by which researcher(s)?

A) Ekman ad Friesen

B) Hall

C) Mehrabain

D) Burgoon

Q3) _____ or vocalics are the pitch,rate,and volume of one's speech,which are all part of the nonverbal behavior.

Q4) The researchers sometimes known as the "great classifiers" of nonverbal behaviors are Ekman and Friesen.

A)True

B)False

Q5) Burgoon's model that suggests we respond differently to people who break nonverbal rules based upon our interpersonal relationships with them is the _____ model.

Q6) Saying "Ah....Um" may be used to _____ a conversation.

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Chapter 5: Listening and Responding

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96 Verified Questions

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Sample Questions

Q1) Studies show that most people have the capacity to process information four to ten times faster than the rate at which most people speak.

A)True

B)False

Q2) The five activities of listening include _____ in which we interpret information by relating it to our past experiences.

Q3) Don was working on his new job.When asking his new boss for information,he noticed his boss' answers tended to ramble on and this made Don second guess what his boss was saying.This frustrated Don when all he wanted was information.Don's listening style would be described as _____.

A) Critical listening

B) Task-oriented

C) Relational listening.

Q4) Restating in your own words what you think the other person is saying is called_____.

A) communication triage

B) receiver apprehension

C) a meta-message

D) paraphrasing

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Chapter 6: Adapting to Others: Diversity and Communication

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85 Verified Questions

85 Flashcards

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Sample Questions

Q1) Which of the following cultures would be considered a low-context culture?

A) United States

B) Japan

C) Mexico

D) Iraq

Q2) People from the United States often think that individual choice and achievement is important.This would be an example of _____.

A) cultural context

B) a cultural value

C) culture shock

D) a co-culture

Q3) The opposite of being other-oriented is to be _____.

A) individualistic

B) egocentric

C) assertive

D) adaptive

Q4) Stereotyping helps us consider the uniqueness of others.

A)True

B)False

Q5) Briefly explain what problems exist when we practice ethnocentrism.

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Chapter 7: Understanding Interpersonal Communication

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Sample Questions

Q1) The Johari window was named for two men named Joe and Harry.

A)True

B)False

Q2) When Sonny and Carly were eating at a local restaurant and Sonny waved his hand in the air to call the food server to their table,he was engaging in _____.

A) interpersonal communication

B) self-disclosure

C) impersonal communication

D) immediacy behaviors

Q3) In a well-supported essay,discuss the three unique attributes of interpersonal communication as defined in your book.

Q4) If you have a high need for control,you will be compatible with someone who has the same need.

A)True

B)False

Q5) The tendency to be attracted to persons with abilities,interests,and needs that differ from one's own,but that balance or round out one's own,is called _____.

Q6) Explain the matching hypothesis.

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Chapter 8: Enhancing Relationships

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Sample Questions

Q1) Research has found that most adults tend to have on average _____ best friends.

A) 10 to 20

B) 4 to 6

C) 1 to 2

D) 3 to 4

Q2) Delores often insults others and uses profanity in order to get what she wants.She uses _____ communication.

Q3) Lara has just started a new job and is feeling somewhat anxious.She can reduce her uncertainty by which passive method?

A) Perception checking with her colleagues

B) Observing her surroundings and how people interact on the job

C) Asking her coworkers for information

D) Asking her supervisor for information

Q4) When a participant in a conflict uses distracting,placating,computing,or withdrawing he/she is using a(n)_____ style.

Q5) Define serial arguments.

Q6) Managing conflict means preventing it from occurring.

A)True

B)False

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Chapter 9: Understanding Group and Team Performance

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Sample Questions

Q1) Tom was a member of the five-member committee for evaluating student complaints.When Tom raised a question,other members abruptly changed the topic.Several times Tom made suggestions for new procedures,but his ideas were summarily dismissed.In addition,others in the group tended to interrupt his statements with ideas of their own.Tom probably has _____.

A) emergent leadership

B) low status

C) high status

D) blocking behaviors

Q2) Which of the following correctly depicts the relationship between group cohesiveness and group productivity?

A) As cohesiveness increases,productivity increases.

B) As cohesiveness increases,productivity decreases.

C) When a group is too cohesive,productivity can suffer.

D) The relationship between productivity and cohesiveness is linear

Q3) Conflict that arises in the conflict phase is known as secondary tension.

A)True

B)False

Q4) Explain the difference between status and power.Give an example to illustrate.

Q5) What are task roles?

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Chapter 10: Enhancing Group and Team Performance

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91 Verified Questions

91 Flashcards

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Sample Questions

Q1) A transformational leader influences the group by

A) providing a structure to help the group accomplish critical thinking.

B) giving the group a new vision or energizing its culture.

C) using democratic leadership style.

D) understanding the leadership style that is appropriate for the given situation.

Q2) A results-driven structure for group work means the group should identify a goal.

A)True

B)False

Q3) Briefly explain the concept of transformational leadership.

Q4) The _____ approach to leadership suggests that leaders generally operate as (1)authoritarian, (2)democratic,or (3)laissez-faire.

Q5) The major advantage of a decision reached by consensus is that _____.

A) it takes time to develop

B) it is a quick,efficient way to arrive at a decision

C) groups are always able to come up with a consensus

D) group members can verbalize support for the decision

Q6) The number of people who must be present at a meeting in order to conduct business is a(n)_____.

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Chapter 11: Developing Your Presentation

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89 Verified Questions

89 Flashcards

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Sample Questions

Q1) Illustrations can be just a short word or phrase.

A)True

B)False

Q2) According to your book,the most central element in all aspects of preparing your speech is _____.

A) your supporting material

B) considering your audience

C) becoming confident in the process

D) selecting your topic

Q3) Carmen is feeling anxious about her upcoming presentation.Her instructor has suggested that she practice some general relaxation techniques in addition to visualizing herself calmly preparing and delivering her presentation.What technique is Carmen using to manage her speaker anxiety?

A) Skills training

B) Cognitive restructuring

C) Systematic desensitization

D) Meditation

Q4) What the listeners should know or be able to do at the end of your speech is the _____ purpose.

Q5) List the nine components of the audience-centered public speaking model.

Page 13

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Chapter 12: Organizing and Outlining Your Presentation

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Sample Questions

Q1) Explain the standard outline format and create an example.What advantages does it offer the speaker?

Q2) As Gorgonia prepared her speech,she realized that she would be including one very difficult to understand concept.She decided to use more simplistic concepts early in the speech and to move gradually toward the difficult concept.What is the type of organization Gorgonia used and why would she use that pattern?

Q3) Maxine develops a speech in which her main ideas include the following: I.Fuel emissions from cars result in pollution. II.Driving alternative fuel vehicles will help decrease the pollution. What type of organizational pattern is Maxine using?

A) Topical

B) Chronological

C) Spatial

D) Problem-solution

Q4) When you support a main point by beginning with the complex ideas and moving to the more simple ones,you are using the complexity principle.

A)True

B)False

Q5) Explain specificity and how it can be used to organize the speech.

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Chapter 13: Delivering Your Presentation

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Sample Questions

Q1) On her way to public speaking class,Delaney decided to add one last visual aid to her speech.Was this a good idea,according to your book?

A) Yes;the more creative the visual aids,the better the speech will be.

B) Yes;if Delaney were certain that the visual aid would make a difference.

C) No;because Delaney didn't have a chance to rehearse with the new aid.

D) No;because the extra visual aid would make Delaney's speech run over time.

Q2) In a persuasive speech on lowering tuition,Alvaro wanted to discuss the various sources for the university's operation budget such as tuition,state aid,federal aid,private donations,and endowments.In order to present the information as a percentage of overall income,which of the following visual aids should he choose?

A) A line graph

B) A pie graph

C) A bar graph

D) A flip chart

Q3) What does your book recommend regarding vocal rate?

A) Maintain a constant,steady rate throughout you presentation.

B) Speak at a rate of 200 to 250 words per minute.

C) Vary your rate to add interest and emphasize key ideas.

D) Speaking slowly is preferable to speaking too fast.

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Page 15

Chapter 14: Speaking to Inform

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87 Verified Questions

87 Flashcards

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Sample Questions

Q1) It is not possible to create a word picture that describes the sense of touch.

A)True

B)False

Q2) "Tell them what you are going to tell them,tell them,and tell them what you told them" is one way to describe the informative technique of _____.

A) reinforcing key ideas nonverbally

B) building redundancy into the speech

C) motivating the audience to listen

D) relating to the interests of the audience

Q3) Satoshi gave a speech explaining three types of Japanese writing.This is example of a speech to _____.

A) inspire

B) persuade

C) entertain

D) inform

Q4) When you present summaries of data,a well-crafted line graph can quickly and memorably reinforce the words and numbers you cite.

A)True

B)False

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Chapter 15: Speaking to Persuade

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Sample Questions

Q1) Tom used the Internet to check the show time for a local movie he wanted to see.When he arrived at the theater at the time shown online,he found he was late for the start of the movie.Afterwards,Tom told his friend not to use the Internet because it was an unreliable source of information.This is an example of a reasoning fallacy of _____.

A) non sequitur

B) red herring

C) causal

D) either-or

E) hasty generalization

Q2) Using emotion may be referred to as_____.

A) ethos

B) pathos

C) logos

D) appeal to logic

Q3) Briefly explain what it means to use a non sequitur.

Q4) Credibility is the audience's perception of the speaker's competence,trustworthiness,and dynamism.

A)True

B)False

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