Organizational Communication Solved
Exam Questions
Course Introduction
Organizational Communication explores the processes and dynamics of communication within organizations, examining how information is created, shared, and understood among individuals and groups. This course covers key theories and models, the role of culture and power, formal and informal communication networks, and the impact of technology on workplace interactions. Through case studies and practical applications, students will develop the skills to analyze communication challenges, improve message clarity, foster collaboration, and support effective decision-making in a variety of organizational settings.
Recommended Textbook
Business Communication Essentials 7th Edition by Courtland Bovee
Available Study Resources on Quizplus
17 Chapters
1460 Verified Questions
1460 Flashcards
Source URL: https://quizplus.com/study-set/1483
Page 2
Chapter 1: Understanding Business Communication in Todays Workplace
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/29471
Sample Questions
Q1) A communicator's ability to listen,understand and meet the needs of the reader is an example of what type of communication?
A)Audience-centered
B)Etiquette based
C)Digital
D)Chain of command
E)Ethical
Answer: A
Q2) The pattern of physical cues,environmental stimuli and implicit understanding that affect a communication is known as what?
A)Social customs
B)Ethnocentrism
C)Practical intelligence
D)Cultural context
E)Diversity
Answer: D
To view all questions and flashcards with answers, click on the resource link above. Page 3
Chapter 2: Collaboration, interpersonal Communication, and Business Etiquette
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/29477
Sample Questions
Q1) The two most common reasons cited for unsuccessful teamwork are a lack of trust and what?
A)Groupthink
B)Hidden agendas
C)Incompatible technology
D)Poor communication
E)Time
Answer: D
Q2) When minimizing potential barriers to successful listening,which of the following factors is least often in the control of the listener?
A)Interruptions
B)Multitasking
C)Phone reception
D)Distractions
E)Checking mobile devices
Answer: C
Q3) Listening is a type of nonverbal communication.
A)True
B)False
Answer: False
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: Planning Business Messages
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/29478
Sample Questions
Q1) The quantity of information delivered is often more important than the quality of the information.
A)True
B)False
Answer: False
Q2) Describe the steps a writer might take when they have an audience who is skeptical or resistant to an idea.
Answer: When an audience is skeptical or resistant to an idea,care must be taken with the communication.The writer needs to carefully consider the audience,level of knowledge and likely reaction.The writer should clearly identify the specific purpose for writing,and consider what might make the audience skeptical or resistant.The writing should work to address those issues.Conclusions should be introduced gradually,and each should be supported with proof.The distribution method must also be carefully considered-a written document might provide the audience with more of an opportunity to study the information than a verbal communication.A skeptical writing will look for reasons to dismiss the idea,so careful attention to detail such as numbers,spelling and grammar is critical.Before sending the message,the writer needs to determine what will change as a result of the communication,if the purpose is realistic,if the time is right and who the audience is composed of.
To view all questions and flashcards with answers, click on the resource link above.
Page 5
Chapter 4: Writing Business Messages
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/29479
Sample Questions
Q1) Which of the following is an example of language that does not contain a bias based on gender?
A)The company hired four new salesmen.
B)The typical executive spends four hours of his day in meetings.
C)When I met with the nurse, she told me to stay home another day.
D)The new director of operations is Mrs. John Smith.
E)The average worker spends 20 hours per week on emails.
Q2) Which of the following is a term or phrase associated with a cultural change?
A)Abstract words
B)Concrete words
C)Clichés
D)Buzzwords
E)Jargon
Q3) Discuss six methods a writer can use to create a conversational tone in a business message.
Q4) The interest and preferred communication style of your company takes precedence over your own views and personal communication style.
A)True
B)False
Q5) Discuss how topic sentences,headings and subheadings can be used in a blog.
Page 6
To view all questions and flashcards with answers, click on the resource link above.
Chapter 5: Completing Business Messages
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/29480
Sample Questions
Q1) Which of the following indicates subsections within a major section of a document?
A)Heading
B)Subheading
C)Major heading
D)Descriptive heading
E)Informative heading
Q2) Which of the following will improve the conciseness of the document?
A)Replacing long words and phrases
B)Replacing awkward references
C)Uses a variety of sentence structures
D)Changing verbs into nouns
E)Using a variety of sentence structures for similar ideas
Q3) When beginning the process of proofreading,it is best to start as soon as the document is complete and the information is fresh in the writer's mind.
A)True
B)False
Q4) Describe concerns with distributing messages using digital communications.
Q5) Discuss aspects of production quality.
Q6) Discuss six tips for effective proofreading.
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: Crafting Messages for Digital Channels
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/29481
Sample Questions
Q1) Companies often have formal email policies that would include all of the following except what?
A)Using email services for personal messages
B)Sending confidential information
C)Sending objectionable material
D)Opening attachments
E)Who can be copied on emails
Q2) Which of the following helps to ensure an effective podcast?
A)Reading from a script
B)Having a clear beginning, middle and end
C)Speaking without the use of notes
D)Including a text copy of the podcast on the blog site
E)Using the commenting feature to support the backchannel
Q3) One of the biggest advantages of an audio podcast over other types of social media is what?
A)The hands free/eyes free aspect of the message
B)The ability to move through the message to find critical data
C)The ability to retrieve the data when needed
D)The ability to access the data over a variety of technology
E)The ease of setting up the podcast
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Writing Routine and Positive Messages
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/29482
Sample Questions
Q1) When asking for an adjustment from a company,what is being asked for?
A)The settlement of a claim
B)An opportunity to file a formal complaint
C)An opportunity to suggest how a product or service could be improved
D)A resolution to a problem before further steps are required
E)A discount on a product or service
Q2) When writing for a claim or adjustment,what should be included in the opening paragraph?
A)Specific explanations of the reason for the claim
B)An offering of supporting documentation such as receipts
C)A request for specific action
D)A statement of the problem
E)The remedy being sought
Q3) What is the goal of a letter of recommendation?
A)To verify dates of employment
B)To verify salary
C)To verify the nature of your relationship with the candidate
D)To verify the candidate has the characteristics necessary for the job
E)To verify the candidate is eligible to work at the organization
Q4) Discuss the ways in which organizations use letters of recommendation.
Page 9
To view all questions and flashcards with answers, click on the resource link above.
Chapter 8: Writing Negative Messages
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/29483
Sample Questions
Q1) When writing a direct format bad news message,reasons for the decision or news should always be provided.
A)True
B)False
Q2) How can negative situations in an organization affect leadership skills?
A)Leaders can provide staff the opportunity to practice communication skills.
B)Leaders can use negative situations as opportunities to minimize organizational impact.
C)Leaders can use negative situations to renegotiate with suppliers and vendors.
D)Leaders can use negative situations to reshape or reinvigorate the organization.
E)Leaders can use negative situations to identify encouraging and level headed employees for future leadership positions.
Q3) When preparing for a performance review,it is important to make sure the job description is accurate and up to date.
A)True
B)False
Q4) Discuss how to determine if a direct or indirect format should be used when conveying bad or negative news.
To view all questions and flashcards with answers, click on the resource link above.
Chapter 9: Writing Persuasive Messages
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/29484
Sample Questions
Q1) Which of the following allows the writer to borrow from something familiar to explain something unfamiliar?
A)Attention getting devices
B)Analogy
C)Circular reasoning
D)Cause and effect
E)Reinforcement
Q2) Which of the following focuses on things such as encouraging customers to visit websites for more information on a topic?
A)Marketing messages
B)Claim or adjustment messages
C)Sales messages
D)Persuasive presentations of ideas
E)Requests for action
Q3) The AIDA plan will work for direct as well as indirect message formats.
A)True
B)False
Q4) Discuss how to apply the AIDA model when framing your persuasive arguments.
Q5) Describe how to write a persuasive message when requesting action from an organization.
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Understanding and Planning Reports and Proposals
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/29472
Sample Questions
Q1) Which of the following explains why you are preparing the report and what you plan to cover in the body of the report?
A)Opening statement
B)Statement of purpose
C)Infinitive phrase
D)Work plan
E)Executive dashboard
Q2) What is the first step in effective research?
A)Conduct a Google search to see what information is available.
B)Plan the research.
C)Manage information efficiently.
D)Locate the data and information needed.
E)Apply each finding to the report or proposal.
Q3) When formatting information for an audience who will access the data on mobile devices,a mobile-first approach should be used.
A)True
B)False
Q4) Define plagiarism and discuss how to properly use information gathered from research.
To
12
Chapter 11: Writing and Completing Reports and Proposals
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/29473
Sample Questions
Q1) When editing a wiki,which of the following is least likely to ensure a well edited work?
A)Letting go of traditional authorship, recognition and control
B)Encouraging all team member's to improve each other's work
C)Using templates and other formatting options to make sure content matches other contributors
D)Using the sandbox to practice editing and writing
E)Using the inverted pyramid to outline content and thoughts
Q2) Because readers can be skeptical of online content,which of the following will help increase the trust level?
A)Content that is updated on a regular basis
B)Content that uses bold headings and colorful links to improve readability
C)Content that has been adapted to a global audience
D)Content that is accurate, current, complete and authoritative
E)Content that has an extensive history that can be viewed
Q3) When using a wiki to do collaborative writing,each user should be encouraged to improve all members work.
A)True
B)False
Q4) Describe how organizations benefit from data visualization tools.
To view all questions and flashcards with answers, click on the resource link above. Page 13
Chapter 12: Developing Oral and Online Presentations
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/29474
Sample Questions
Q1) Discuss the steps in preparing a detailed planning outline and how to convert it to a simpler speaking outline.
Q2) What is the best course of action when asked a difficult or complex question?
A)Ask for clarification.
B)Give a simple, direct answer.
C)Ask audience members to weigh in on the subject.
D)Give a vague answer and move on to the next question or new topic.
E)Offer to get a complete answer as soon as possible, after the presentation.
Q3) To minimize worrying about perfection,what should the presenter focus on?
A)Practice
B)Subject matter
C)Connecting with listeners
D)Breathing
E)Memorizing the opening line
Q4) Creating a website or a Twitter hashtag can be used to do what?
A)Integrate social media into the presentation process
B)Monitor and asking for feedback
C)Review comments to improve the presentation
D)Establish expectations with the audience
E)Give the presentation online
Page 14
To view all questions and flashcards with answers, click on the resource link above.
Chapter 13: Building Careers and Writing Résumés
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/29475
Sample Questions
Q1) When determining a design strategy for your résumé,what considerations should influence your design decision?
A)The audience, your goals, and your resources
B)Your goals, your resources, and current trends
C)Your headings, your embedded links, and your audience
D)The resources of the organization, the applicant tracking system used, and your field of expertise
E)The audience, included data and availability of infographics
Q2) Which of the following word types are most likely to be read and identified by an applicant tracking system?
A)Verbs
B)Action verbs
C)Proper nouns
D)Nouns
E)Adjectives
Q3) Your email address should be personalized and be an extension of your personality.
A)True
B)False
Q4) Discuss ways to "think like an employer" during the interview process.
To view all questions and flashcards with answers, click on the resource link above. Page 15
Chapter 14: Applying and Interviewing for Employment
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/29476
Sample Questions
Q1) If you receive a job offer while other offers are still pending,which of the following would be least appropriate when asking for a time extension?
A)Explain your continued interest in the job
B)Provide specific reasons why you need more time to reach a decision
C)Ask for more time to consider the offer
D)Assure the reader you will respond by a specific date
E)Explain why the pending offer is more intriguing
Q2) Discuss what employers look for during an interview.
Q3) When sending a résumé to a potential employer,what should be included with the résumé?
A)An application letter
B)URL links
C)A list of references
D)Samples of your work
E)A self-addressed stamped envelope for feedback
Q4) Discuss potentially discriminatory topics during the interview and ways to respond to potentially discriminatory questions that may be asked by the interviewer.
Q5) Discuss what employers look for during the interview process.
Q6) What should be considered when following up after submitting a résumé?
Page 16
To view all questions and flashcards with answers, click on the resource link above.
Chapter 15: Format and Layout of Business Documents
Available Study Resources on Quizplus for this Chatper
20 Verified Questions
20 Flashcards
Source URL: https://quizplus.com/quiz/29485
Sample Questions
Q1) When is an enclosure notation required in a business letter?
A)All business letters require enclosure notations.
B)When the letter is typed by one person to express the sentiments of another person
C)When the letter is sent in printed form rather than electronic form
D)When the letter includes other documents
Q2) The quality of paper is measured by
A)length and width.
B)weight and cotton content.
C)color and texture.
D)style of letterhead and corporate logo.
Q3) In business documents,abbreviations such as U.S.A.and M.B.A.must always contain periods.
A)True
B)False
Q4) The top of a memo usually includes headings for
A)to, from, date, subject.
B)department, date, subject.
C)attention, to, from, date.
D)subject, to, date.
To view all questions and flashcards with answers, click on the resource link above. Page 17
Chapter 16: Documentation of Report Sources
Available Study Resources on Quizplus for this Chatper
20 Verified Questions
20 Flashcards
Source URL: https://quizplus.com/quiz/29486
Sample Questions
Q1) You should always use APA style for documentation in your reports,even if your employer or client normally uses a different form.
A)True
B)False
Q2) In APA style,titles of articles are put in quotation marks and all important words are capitalized.
A)True
B)False
Q3) When citing journal articles using the APA style,
A)use quotation marks around the title.
B)capitalize only the first word of the title.
C)you do not need to include the volume number.
D)include only the first page of the article.
Q4) The American Psychological Association style uses the author-date system.
A)True B)False
Q5) There is no difference between endnotes and a bibliography.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 18
Chapter 17: Correction Symbols
Available Study Resources on Quizplus for this Chatper
20 Verified Questions
20 Flashcards
Source URL: https://quizplus.com/quiz/29487
Sample Questions
Q1) When using a direct order,the good news goes first.
A)True
B)False
Q2) When using the "you attitude," what should be emphasized?
A)The needs of the writer
B)The active voice
C)Tone
D)The needs of the reader
Q3) To avoid attributing blame,writing should use the direct approach,indicated by "Dir."
A)True
B)False
Q4) When "Log" is noted on a piece of work,what is the flaw in the work?
A)A word is misspelled.
B)There is an incorrect citation.
C)There is a problem with the logic.
D)The message should be tailored to the reader.
Q5) Longer sentences and transitional phrases will help eliminate choppy sentences.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 19