Organizational Communication
Mock Exam
Course Introduction
Organizational Communication explores the flow of information and the process of meaning-making within and between organizations. The course examines theories, models, and practices of communication as they relate to organizational structure, culture, leadership, conflict resolution, decision-making, and change management. Students learn how communication shapes workplace dynamics, enhances collaboration, influences motivation, and impacts the effectiveness of organizations in achieving their goals. Practical skills in interpersonal, group, and digital communication are developed to prepare students for success in complex organizational environments.
Recommended Textbook
Interpersonal Conflict 10th Edition by Joyce L. Hocker
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10 Chapters
218 Verified Questions
218 Flashcards
Source URL: https://quizplus.com/study-set/3168
Page 2
Chapter 1: The Nature of Conflict
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21 Verified Questions
21 Flashcards
Source URL: https://quizplus.com/quiz/62712
Sample Questions
Q1) According to Chapter 1,the authors state that people are born with conflict management skills that mostly stem from common sense.
A)True
B)False
Answer: False
Q2) Most expressed struggles are activated by:
A)internal stress.
B)ambivalence.
C)conflicting internal dialogues.
D)a triggering event.
E)apathy.
Answer: D
Q3) Once a person perceives that another person's emotional intensity is escalating,the negative spiral has begun.
A)True
B)False
Answer: True
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Page 3
Chapter 2: Perspectives on Conflict
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15 Verified Questions
15 Flashcards
Source URL: https://quizplus.com/quiz/62711
Sample Questions
Q1) According to Hocker and Wilmot,which type of family is characterized by walking away from conflicts,never raising your voice,not telling anyone if there is a struggle,and keeping strong feelings to yourself?
A)Collaborative family
B)Permissive family
C)Aggressive family
D)Avoidant family
E)Passive family
Answer: D
Q2) Which of the following statements is true about research regarding gender differences in conflict?
A)Adolescent girls tend to be more aggressive than adolescent boys.
B)Men and women generally handle conflict in similar ways.
C)Women tend to take more control of conversations than men to lead it in the direction they want.
D)Women are more likely to avoid conflict than men.
E)Men tend to engage in the listening role more than women.
Answer: D
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: Interests and Goals
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24 Verified Questions
24 Flashcards
Source URL: https://quizplus.com/quiz/62710
Sample Questions
Q1) Relationship goals refer to those that answer which of the following questions?
A)"What do we want?"
B)"Who are we to each other?"
C)"Who am I in this interaction?"
D)"What communication process will be used?"
E)"How do others define our relationship?"
Answer: B
Q2) Retrospective goals are the ones that:
A)annoy our conflict partners the most.
B)are emergent and understood most when the crisis has passed.
C)give us a sense of clarity of the implications of a conflict when we look back on it.
D)we come into a conflict hoping to accomplish.
E)we have had for years with respect to a given topic.
Answer: C
Q3) The two primary drivers of most disputes are identity and relational issues.
A)True
B)False
Answer: True
To view all questions and flashcards with answers, click on the resource link above.
5
Chapter 4: Power: The Structure of Conflict
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23 Verified Questions
23 Flashcards
Source URL: https://quizplus.com/quiz/62709
Sample Questions
Q1) Latisha appreciates the fact that she has been trained in the art of public speaking because she finds that in many situations she can employ her _____ as a power currency.
A)interpersonal linkages
B)resource control
C)expertise
D)communication skills
E)responsibility
Q2) If you are in a low-power situation or relationship,the authors of your text suggest you accept it because there is not a lot you can do about it.
A)True
B)False
Q3) Which of the following is the most accurate statement about power currencies?
A)Power currencies are independent of one another.
B)Individuals generally have only one or two currencies to use.
C)Developing a repertoire of currencies can help lead to the sharing and balance of power.
D)Power currencies cannot be exchanged.
E)Exclusive reliance on one power currency is a good idea in most contexts.
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Conflict Styles
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23 Verified Questions
23 Flashcards
Source URL: https://quizplus.com/quiz/62708
Sample Questions
Q1) Which of the following is true of patterns of violence?
A)Domestic abuse victims are least likely to be killed when they try to leave than at any other time.
B)Women in general try to leave the scene rather than placate during a violent confrontation.
C)Intimate violence is usually nonreciprocal.
D)Physical aggression is seldom preceded by verbal aggression.
E)Husbands are more likely than wives to minimize and deny their violence.
Q2) Because integration addresses the needs of all parties,it is considered the best style for managing all your conflicts.
A)True
B)False
Q3) All of the following are examples of verbal aggression except:
A)character attacks.
B)ridicule.
C)requests for information.
D)profanity.
E)criticism.
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Chapter 6: Emotions in Conflict
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23 Verified Questions
23 Flashcards
Source URL: https://quizplus.com/quiz/62707
Sample Questions
Q1) _____ are more likely than _____ to cover up sadness.
A)Men; women
B)Women; men
C)Parents; children
D)Employers; employees
E)Teachers; students
Q2) Intensity of emotion seldom varies through the conflict process.
A)True
B)False
Q3) One important part of expressing anger in a responsible manner is:
A)verbally stating the anger.
B)knowing the difference between venting and acknowledging anger.
C)refusing to attack each other.
D)uncovering the source of your anger.
E)All of the answers are correct.
Q4) Relationships are defined by the kind of emotion expressed.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Analyzing Conflicts
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22 Verified Questions
22 Flashcards
Source URL: https://quizplus.com/quiz/62706
Sample Questions
Q1) Families that are oriented toward conformity rather than conversation produce young adults who experience higher levels of satisfaction.
A)True
B)False
Q2) Caitlin ran to her mother to tell on her brother Sam.Caitlin said that Sam hurt her hand when they passed each other on the stairwell.Caitlin's mom decided to sit down with both of the children and ask them what happened,starting from when they saw each other on the stairs.She found out that Caitlin,in fact,hurt her hand when she hit Sam.Sam did nothing in return! Which principle of the system theory is Caitlin's mom likely to recognize in this situation?
A)Conflict in systems occurs in chain reactions.
B)Each member gets labeled,or programmed,into a specific role in the system.
C)System members must cooperate in order to keep conflicts going.
D)Systems develop rules for conflict that are followed even if they work poorly.
E)Sam is more honest than Caitlin.
Q3) "Total marriages" are what the book suggests as the best goal for all marriages.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 8: Interpersonal Negotiation
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21 Verified Questions
21 Flashcards
Source URL: https://quizplus.com/quiz/62705
Sample Questions
Q1) Making high demands and conceding slowly are patterns of a competitive bargaining approach.
A)True
B)False
Q2) Negotiation typically uses a formal,debate-style argumentation.
A)True
B)False
Q3) Competitive negotiators assume that conflict is always a win/lose situation.
A)True
B)False
Q4) Which of the following is not a basic assumption of integrative negotiation?
A)Common interests are valued and sought.
B)Interdependence is recognized and enhanced.
C)Limited resources do not exist.
D)The goal is a mutually agreeable solution that is fair to all.
E)The negotiating world is controlled by enlightened self-interest.
Q5) Men generally enjoy more favorable outcomes in competitive negotiation settings in comparison to women.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 9: Third-Party Intervention
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22 Verified Questions
22 Flashcards
Source URL: https://quizplus.com/quiz/62704
Sample Questions
Q1) One risk of informal intervention is "becoming the enemy."
A)True
B)False
Q2) According to the text,"taking a side" in mediation is okay,as long as the third party is still working to help both parties.
A)True
B)False
Q3) Because mediation relies on agreements developed by all of the parties to the conflict,mediation brings which of the following advantages to other forms of dispute resolution?
A)Solutions are more likely to be creative.
B)A mutual stake in the resolution is promoted.
C)Solutions are more likely to involve a compromise.
D) It costs less than adjudication.
E)Mediations are faster than other forms of dispute resolution.
Q4) According to the text,"informal mediation" isn't effective; conflicting parties should always hire a trained professional.
A)True
B)False
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Chapter 10: The Practice of Forgiveness and Reconciliation
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24 Verified Questions
24 Flashcards
Source URL: https://quizplus.com/quiz/62703
Sample Questions
Q1) When Lisa says to her husband,"You'd make a lousy father," she is communicating which type of hurtful message?
A)Accusation
B)Advice
C)Evaluation
D)Threat
E)Desire
Q2) "If you think you are going to walk out on me,I'll make sure your parents know everything you did when we were living with them" is an example of what type of hurtful message?
A)Desire
B)Threat
C)Advice
D)Evaluation
E)Accusation
Q3) Revenge,especially in the form of violence,seems to settle the score in the short run,but almost always provides justification for counter-revenge.
A)True
B)False
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Page 12