Organizational Behaviour Study Guide Questions
Course Introduction
Organizational Behaviour explores the dynamics of individual and group behavior within organizations, examining how people interact, communicate, and contribute to the collective functioning of a workplace. The course covers foundational theories and concepts related to motivation, leadership, team dynamics, organizational culture, decision-making, power, and conflict resolution. Through case studies, practical examples, and research findings, students gain insights into strategies for enhancing organizational effectiveness, fostering positive work environments, and managing change and diversity in contemporary organizations.
Recommended Textbook
Organizational Behaviour Understanding and Managing Life at Work 10th Edition by Gary Johns
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15 Chapters
3842 Verified Questions
3842 Flashcards
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Page 2
Chapter 1: Organizational Behaviour and Management
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213 Verified Questions
213 Flashcards
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Sample Questions
Q1) The field of organizational behaviour contributes to the prediction and understanding of behaviour,but it leaves the technology of intervening in organizational events to other disciplines.
A)True
B)False
Answer: False
Q2) ________ is the goal of the field of organizational behaviour that involves determining the true reason for behaviour.
Answer: Explanation
Q3) What percent of workers are engaged?
A)One-half
B)One-third
C)One-fourth
D)One-fifth
E)One-sixth
Answer: B
Q4) PCI refers to psychological capabilities intervention.
A)True
B)False
Answer: False
Page 3
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Chapter 2: Personality and Learning
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254 Verified Questions
254 Flashcards
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Sample Questions
Q1) What is organizational behaviour modification? Give an example of a reinforcement strategy which may be applied to improve worker safety.
Answer: The systematic use of learning principles to influence organizational behaviour.The slide show,feedback chart,and supervisor praise of safe performance program discussed in the text is one strategy that has been successfully used to improve safe working practices.
Q2) Which of the following are associated with workplace deviance?
A)conscientiousness, agreeableness, and emotional stability
B)conscientiousness, agreeableness, and openness to experience
C)extraversion, agreeableness, and emotional stability
D)conscientiousness, extraversion, and agreeableness
E)extraversion, agreeableness, and openness to experience
Answer: A
Q3) Having high self-esteem means that you have a negative self-evaluation.
A)True
B)False
Answer: False
Q4) ________ skills include job-specific skills,knowledge,and technical competence. Answer: Practical
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Chapter 3: Perception, Attribution, and Diversity
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240 Verified Questions
240 Flashcards
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Sample Questions
Q1) LGBT women report a less ________ workplace and more hurdles than LGBT men. Answer: friendly
Q2) Name and briefly define the three main cues which lead to attributions.What combination of these cues will likely lead an observer to make a dispositional attribution? To make a situational attribution?
Answer: The cues are consistency,consensus and distinctiveness.A dispositional attribution is likely to occur when consistency is high,consensus is low,and distinctiveness is low.A situational attribution is likely to occur when consistency,consensus,and distinctiveness are all high.
Q3) A(n)________ attribution is most likely to occur when distinctiveness,consistency,and consensus are all high.
Answer: situational
Q4) Employment interviews that focus on selection are more valid than those that focus on recruitment.
A)True
B)False
Answer: True
Q5) Even women with ________ earn less than men in their first year of work. Answer: MBAs
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Chapter 4: Values,Attitudes,and Work Behaviour
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258 Verified Questions
258 Flashcards
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Sample Questions
Q1) What is cultural intelligence and what does it encompass? What are its benefits?
Q2) ________ fairness is a function of the actual amount of work rewards or resources received.
Q3) A fairly stable evaluative tendency to respond consistently to some specific object,situation,person,or category of people is called a(n)
A)belief.
B)value.
C)attitude.
D)facet.
E)cognitive dissonance.
Q4) Which of the following equations is accurate?
A)Attitude + value = belief.
B)Belief + value = attitude.
C)Attitude + belief = value.
D)Input + outcome = equity.
E)Belief + behaviour = attitude.
Q5) Pay would not be considered an input in equity theory.
A)True
B)False
Q6) All forms of commitment reduce ________.
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Chapter 5: Theories of Work Motivation
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251 Verified Questions
251 Flashcards
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Sample Questions
Q1) When a task is novel or complex and individuals need to acquire new knowledge and skills for good performance,which of the following is most accurate?
A)Setting a high performance goal will be most effective.
B)Setting a specific learning goal will be most effective.
C)Setting a high performance goal and a high learning goal will be most effective.
D)Setting a do your best goal will be most effective.
E)Setting a high performance goal and a low learning goal will be most effective.
Q2) The text defines performance as the extent to which persistent effort is directed towards a goal.
A)True
B)False
Q3) When a task is straightforward,a specific high performance goal results in higher performance than a do-your-best goal.
A)True
B)False
Q4) Goal ________ refers to an individual's goal preferences in achievement situations.
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Chapter 6: Motivation in Practice
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Sample Questions
Q1) Managers habitually underestimate the pay that their bosses receive.
A)True
B)False
Q2) The term ________ has been used to refer to the enrichment of jobs that are already perceived as too rich by their incumbents.
Q3) The owner of Acme Manufacturing Company is thinking about introducing the Scanlon Plan.This plan will most likely have the greatest impact on his employees' A)job design.
B)autonomy.
C)working hours.
D)pay.
E)skill level.
Q4) Structural properties of work that shape employees' opportunities to connect and interact with other people is known as the ________.
Q5) The contingency factors that should be considered when choosing a motivational practice include employee needs,the nature of the job,________ characteristics,and the desired outcome.
Q6) ________ characteristics refer to the context within which work is performed.
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Chapter 7: Groups and Teamwork
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217 Verified Questions
217 Flashcards
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Sample Questions
Q1) An important characteristic of virtual teams is that the members do not need to get to know each other.
A)True
B)False
Q2) What is the most important function of norms?
A)To increase group cohesiveness
B)To prevent social loafing
C)To prevent intersender role conflict
D)To provide regularity and predictability of behaviour
E)To prevent interrole conflict
Q3) Which of the following statements about status and communication is TRUE?
A)Lower-status members do more talking.
B)Most people like to communicate with others at their own status or lower.
C)Communication has a tendency to move down the status hierarchy.
D)Status has very little relation to communication in organizations.
E)People can be inhibited from communicating upward if status differences are large.
Q4) Role conflict is defined as a lack of clarity of job goals or methods.
A)True
B)False
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Chapter 8: Social Influence, Socialization, and Organizational Culture
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248 Verified Questions
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Sample Questions
Q1) Collective socialization is NOT used to
A)socialize police officer recruits in a large urban police force.
B)encourage individuality in the way jobs are performed.
C)promote uniform behaviour among organizational members.
D)promote loyalty to the organization.
E)train soldiers in army boot camp.
Q2) Google Canada is a good example of the benefits of a strong culture in terms of coordination.
A)True
B)False
Q3) Inflated positive expectations are common among people before they begin a new job.
A)True
B)False
Q4) All of the following are distal socialization outcomes EXCEPT for
A)person-job fit.
B)organizational identification.
C)organizational commitment.
D)stress.
E)organizational citizenship behaviour.
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Chapter 9: Leadership
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316 Verified Questions
316 Flashcards
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Sample Questions
Q1) The phrase "servant leadership" was coined by Robert Greenleaf.
A)True
B)False
Q2) What dimension of transformational leadership is also known as idealized influence?
A)Intellectual stimulation
B)Individualized consideration
C)Inspirational motivation
D)Charisma
E)Management by exception
Q3) You are surprised to discover that your new boss is very concerned about developing a good relationship with you and your co-workers.What does this tell you about his leadership style?
A)He is a transformational leader.
B)He is a high LMX leader.
C)He is a transactional leader.
D)He is a servant leader.
E)He is an authentic leader.
Q4) Transformational leaders exhibit consideration for employees,but it is ________ consideration.
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Chapter 10: Communication
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270 Flashcards
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Sample Questions
Q1) Suggestion systems are designed to enhance upward and downward communication.
A)True
B)False
Q2) Managerial communication at the Smelly Cheese Company has long been a problem.Employees have been complaining for years that managers do not provide them with information they need to perform their jobs and that there is a general lack of openness on the part of management.In the words of one employee,"Communication in this company stinks!" This has raised an important question among senior management: Can managers be trained to improve their communication? You have been hired to answer this question and to explain to them how the company might proceed with the training of its managers to improve communication.What will you tell them?
Q3) The informal communication network found in all organizations is called the ________.
Q4) An English-only policy is the most effective solution to language differences between headquarters and subsidiaries of multinational firms.
A)True
B)False
Q5) ________ refers to a shared belief that it is safe to take social risks.
Q6) An unverified belief in general circulation is a(n)________.
Page 12
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Chapter 11: Decision Making
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240 Flashcards
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Sample Questions
Q1) What is most likely to lead one to adopt a simplified,short-cut decision-making strategy that is likely to violate the rational model?
A)A positive emotion
B)A negative emotion
C)A positive mood
D)A negative mood
E)The lack of emotion
Q2) ________ concerns finding meaningful patterns in large datasets.
Q3) Google and Facebook are two companies that have profited greatly from applying sophisticated analytics to big data to facilitate decisions about targeted advertising.
A)True
B)False
Q4) Low-cost information technology and the rise of social media have contributed to the growth of crowdsourcing as a decision aid.
A)True
B)False
Q5) Permanently lost resources that often enter inappropriately into subsequent decision making are called ________.
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Chapter 12: Power, Politics, and Ethics
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226 Verified Questions
226 Flashcards
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Sample Questions
Q1) Someone with coercive power might gravitate towards ingratiation.
A)True
B)False
Q2) What percentage of Canadians reported sexual harassment at work?
A)nearly a quarter
B)nearly a half
C)nearly a third
D)less than 10 percent
E)nearly a fifth
Q3) People who are empowered have a strong sense of
A)who they are.
B)what they want.
C)what they must do.
D)self-efficacy.
E)self-esteem.
Q4) The human resources department is an example of an organizational subunit.
A)True
B)False
Q5) Political skill is positively related to ________,job satisfaction,and career success.
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Chapter 13: Conflict and Stress
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315 Flashcards
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Sample Questions
Q1) Heavy workload is an example of a hindrance stressor.
A)True
B)False
Q2) A national Canadian survey found that work-family conflict results in
A)decreased work performance and increased turnover.
B)decreased work performance and decreased job satisfaction.
C)decreased work performance and increased absenteeism.
D)decreased job satisfaction and increased absenteeism.
E)increased absenteeism and increased turnover.
Q3) High job demands and time pressure have been associated with ________.
Q4) Stress but not stressors frequently cause reduced job performance.
A)True
B)False
Q5) What is a process conflict?
A)Disagreements about the nature of work to be done.
B)Disagreements about how the organization should function.
C)Disagreements about how work should be organized and accomplished.
D)Disagreements about how conflict should be managed.
E)Disagreements about the relationships among group members.
Q6) Abusive supervision is especially damaging to employee ________.
Page 15
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Chapter 14: Organizational Structure
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287 Flashcards
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Sample Questions
Q1) The domain of an individual's decision-making and authority ________ as the number of levels in the hierarchy increases.
A)is reduced
B)is increased
C)stays the same
D)is decentralized
E)becomes more integrated
Q2) What are the two basic dimensions of the division of labour?
A)A vertical dimension and a departmental dimension
B)A vertical dimension and a horizontal dimension
C)A differentiated dimension and a horizontal dimension
D)A differentiated dimension and an integrated dimension
E)A departmental dimension and a horizontal dimension
Q3) What comprises the basis for strategy formulation?
A)Objective environment
B)Perceived environment
C)Managerial experience
D)Managerial personality
E)Managerial objectives
Q4) The ________ organization maintains complete strategic control.
Page 16
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Chapter 15: Organizational Change,Development,and Innovation
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261 Verified Questions
261 Flashcards
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Sample Questions
Q1) Jack works at the Stinky Cheese Company and he is working on a project which he believes will result in the world's stinkiest limburger cheese.His manager has told him to stop working on the project and focus on other projects that are more likely to be successful.However,whenever Jack's boss is out of sight,Jack continues to work on the world's stinkiest limburger cheese.How would you describe Jack's behaviour?
A)Change agent
B)Gatekeeper
C)Creative deviance
D)Resistance
E)Transformational leader
Q2) Team building is especially concerned with clarifying goals and role relationships. A)True
B)False
Q3) ________ is an attempt to create more effective groups by clarifying goals and roles and improving interpersonal processes.
Q4) Incentive pay systems are a critical organizational change component of TQM.
A)True
B)False
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