Organizational Behavior
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Course Introduction
Organizational Behavior explores the complex dynamics of individuals, groups, and structures within organizations. This course examines how human behavior impacts organizational effectiveness and addresses topics such as motivation, leadership, teamwork, communication, decision-making, organizational culture, and change management. Through case studies, discussions, and practical exercises, students gain insights into improving workplace productivity, fostering a positive organizational climate, and developing effective management strategies to navigate contemporary challenges in diverse work environments.
Recommended Textbook
Human Resource Management 13th Edition by Robert L. Mathis
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16 Chapters
2091 Verified Questions
2091 Flashcards
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Chapter 1: Human Resource Management in Organizations
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120 Verified Questions
120 Flashcards
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Sample Questions
Q1) Which of the following is NOT a major reason why businesses use contingent workers?
A) to reduce legal liability for employers for discrimination lawsuits
B) to provide stable employment for workers with critical skills
C) to reduce compensation and benefit costs
D) to accommodate employee desire for flexible work schedules.
Answer: D
Q2) A manufacturer of heavy construction equipment is replacing a number of its assembly line employees with a robotic assembly process.This would be termed organizational restructuring.
A)True
B)False
Answer: False
Q3) An integrated system providing information used by HR managers in decision making is a
A) human resource administrative system
B) human resource operational system
C) human resource information system
D) human resource management system.
Answer: D
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Chapter 2: Strategic HR Management and Planning
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) Angelo is a native-born U.S.citizen.He speaks Italian,English,and French fluently.He has lived and worked in both Italy and France and has an MBA from a prestigious U.S.university.Angelo's friends describe him as "incredibly cosmopolitan" and a person who "blends in like a native wherever he is." Angelo would probably be a good candidate for a company looking to build its international business using ______________.
A) global technical experts.
B) expatriate employees.
C) an ethnocentric approach.
D) host-country nationals.
Answer: B
Q2) It is illegal and an invasion of privacy for employers to monitor employee computer use.
A)True
B)False
Answer: False
Q3) Effectiveness compares inputs and costs to outputs and benefits.
A)True
B)False
Answer: False
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Page 4
Chapter 3: Equal Employment Opportunity
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140 Flashcards
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Sample Questions
Q1) A highly-skilled foreign research scientist in the field of optics could be hired by a U.S.firm if he could be granted an H-1B visa.
A)True
B)False
Answer: True
Q2) According to the concept of ____,the pay for jobs requiring comparable levels of knowledge,skill,and ability should be similar even if actual duties differ significantly.
A) equal pay
B) pay equity
C) comparable compensation
D) gender neutral pay systems
Answer: B
Q3) Obesity is not considered as a disability under the ADA,even if the individual's ability to walk is impaired by his/her weight,because this condition is the result of the individual's own lifestyle and can be changed by the individual.
A)True
B)False
Answer: False
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Chapter 4: Workers,Jobs,and Job Analysis
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136 Verified Questions
136 Flashcards
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Sample Questions
Q1) ____ are obligations to perform certain tasks and duties.
A) Missions
B) Assignments
C) Duties
D) Responsibilities
Q2) The most basic building block of HR management functions is
A) job analysis.
B) organizational culture.
C) the human capital of the firm.
D) job design.
Q3) Amanda is responding to a job advertisement that describes the company's employees as "crew members." This company probably uses
A) work teams.
B) project-based work design.
C) virtual employees.
D) individual productivity bonuses.
Q4) Shift work is unavoidable when businesses need 24-hour coverage.
A)True
B)False
Q5) How does the increasing diversity of the workforce affect HR functions?
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Chapter 5: Human Resource Planning and Retention
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114 Verified Questions
114 Flashcards
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Sample Questions
Q1) Mark was terminated because his poor client relations skills resulted in a major client leaving the firm for a competitor.This is an example of
A) involuntary turnover.
B) a voluntary separation.
C) uncontrollable turnover.
D) dysfunctional turnover.
Q2) An employee with high organizational commitment might voluntarily quit the firm due to factors uncontrollable by the employer.
A)True
B)False
Q3) In a/an ____ interview,individuals are asked to identify their reasons for leaving the organization.
A) departure
B) feedback
C) final appraisal
D) exit
Q4) HR planners must assess the internal supply of labor in the firm.What steps are involved in assessing the internal workforce and what factors affect the internal supply of labor?
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Chapter 6: Recruiting and Labor Markets
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125 Verified Questions
125 Flashcards
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Sample Questions
Q1) Typically,a long time to fill open positions is less of a productivity and performance problem for higher-level managerial and professional positions than it is for lower-level operating positions.
A)True
B)False
Q2) Antares Oilfield Support has an organizational strategy that focuses on quality.So,its HR department also has a strategy that focuses on recruiting high-quality job applicants.Antares can expect its cost per hire to be higher than most of its competitors' costs.
A)True
B)False
Q3) The success base rate is a long-term measure of whether the HR function has provided productive,long-tenure employees for the organization.
A)True
B)False
Q4) What are the major components of the labor market? Define them and describe how they are related.
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8
Chapter 7: Selecting Human Resources
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120 Verified Questions
120 Flashcards
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Sample
Questions
Q1) Beckenkall Consulting is a rapidly-growing management consulting firm.As it expands,it needs to hire a number of new consultants every year.The failure rate of new consultants has been too high.The director of HR has decided to see if the success rate of new hires can be increased by selecting applicants who not only have all the technical qualifications,but also have the same personality as successful consultants now working in the firm.Consequently,the HR director gives all the high-performing consultants the MMPI.She sees that there is one dominant type of personality in this group.Now,she has told the manager of recruitment to give the MMPI to applicants as one of the hurdles they must clear before being hired.This is an example of
A) a test of reliability.
B) post-hoc validity.
C) a concurrent validity approach.
D) a predictive validity approach.
Q2) Ernest is applying to a carpentry apprenticeship program.He must take a test involving mathematical calculations including working with fractions and geometry.This is illegal because carpentry is a manual labor job and these tests are cognitive and not job-related.
A)True
B)False
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Page 9
Chapter 8: Training Human Resources
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123 Flashcards
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Sample Questions
Q1) Compared with the traditional HR job of training director,a Chief Learning Officer
A) is a line manager reporting directly to the CEO rather than being in a staff or advisory role.
B) focuses more on academic learning and cooperative programs with universities. C) is more likely to have a successful track record of running a business unit.
D) concentrates on coordinating external training vendors and sources.
Q2) The most common method for delivering training in the workplace is
A) on-the-job training.
B) cross-training.
C) web-based training.
D) outside training.
Q3) Every Thursday afternoon a group of oil refinery supervisors meets for a class called "Spanish on the Job" so that they can more easily communicate with their subordinates and contractors whose primary language is Spanish.This would be called _________ practice.
A) spaced
B) massed
C) cognitive
D) repetitive
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Page 10
Chapter 9: Talent Management
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142 Verified Questions
142 Flashcards
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Sample Questions
Q1) If talent management is effective in a firm
A) the voluntary turnover among the high potential employees will be essentially zero.
B) the organization will not have to use the external labor market except in emergencies.
C) the cost of labor in the firm will be the lowest of its direct competitors.
D) the firm has a succession plan in place for all holders of critical jobs.
Q2) A pre-supervisor training program should include all of the following topics EXCEPT A) basic management responsibilities.
B) time management.
C) technical job skills.
D) human relations.
Q3) What impact does development have on an individual's career?
A) Development may result in the employee being prepared for different jobs.
B) The employee's career goals will be subordinated to the organization's goals.
C) The individual's marketability at other organizations will be reduced due to employer-specific specialization.
D) The organization will be able to retain the employee long term.
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Chapter 10: Performance Management and Appraisal
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146 Flashcards
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Sample Questions
Q1) As director of HR,you have decided to implement a multisource rating system for employee performance.The employee population for which you will use this system numbers about 1,000,with an average of 15 employees in each work unit.Which of the following statements is likely to be TRUE?
A) You will need to implement this as a Web-based system.
B) This system will be most useful for making compensation decisions affecting employees.
C) There will be fewer problems with rater bias because individual biases "wash out" statistically when there are multiple raters.
D) Employees tend to rate co-workers more harshly than they rate themselves, so performance ratings will need to be adjusted for rating deflation.
Q2) The use of non-numerical performance standards are a sign of a flawed performance appraisal system.
A)True
B)False
Q3) Describe the role of performance appraisal in the development of employees.What appraisal methods are appropriate for this role?
Q4) How can managers make appraisal feedback interviews more effective?
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Page 12
Chapter 11: Total Rewards and Compensation
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148 Verified Questions
148 Flashcards
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Sample Questions
Q1) Ernest,a U.S.citizen employee is being assigned to the company's German office in Munich because of his intimate knowledge of the company's main product.Ernest was previously stationed at the company headquarters in Kansas City.Al,l of the following issues should be taken into account when determining Ernest's pay during the years he works in Munich EXCEPT
A) the compensation that a German would make in a similar job in Munich.
B) German income tax policies.
C) cost of living differences between Kansas City and Munich.
D) fluctuations between the value of the dollar and the euro.
Q2) Some types of compensation are given to employees just for being members of the organization,regardless of their level of performance on the job.
A)True
B)False
Q3) Research of compensation databases shows that about one-third of the people who think they are underpaid are actually underpaid.
A)True
B)False
Q4) What is meant by equity? Is equity an important consideration in compensation?
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Page 13
Chapter 12: Incentive Plans and Executive Compensation
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107 Flashcards
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Sample Questions
Q1) In designing the company's new team incentive plan,the vice president of HR wishes to strongly link the team's efforts with its effective performance.The timing of incentive payouts should be
A) monthly.
B) quarterly.
C) semiannually.
D) annually.
Q2) In order to measure the effectiveness of a new organization-wide incentive plan,a reasonable metric would be average employee productivity change.
A)True
B)False
Q3) In general,a single criterion should be used for measuring sales staff performance..
A)True
B)False
Q4) Give two examples of organizational level incentives and explain how they link individual and firm performance.
Q5) Describe the various methods of compensating sales employees.
Q6) What factors will contribute to a successful variable pay plan?
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Chapter 13: Managing Employee Benefits
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150 Verified Questions
150 Flashcards
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Sample Questions
Q1) Explain why health-care cost management has become important.Discuss several strategies available for controlling costs.
Q2) If HR experts suggest that a solution for "presenteeism" is employee health-and-wellness programs,this means that these HR experts attribute presenteeism to
A) the need to reduce the amount of stress employees are subjected to in their jobs. B) the use of recreational drugs at work.
C) employees coming to work when they are sick.
D) inadequate employer-provided health insurance.
Q3) A pet products retail store chain has decided to offer its employees the ability to buy low-cost pet health insurance.This would be primarily a tool to attract certain types of employees to work for the company.
A)True B)False
Q4) Some states require employers to provide paid FMLA leave,rather than unpaid leave. A)True
B)False
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15
Chapter 14: Risk Management and Worker Protection
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133 Verified Questions
133 Flashcards
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Sample Questions
Q1) One of the architects at a major firm began acting erratically.Numerous medical tests ruled out physical causes,such as a brain tumor.The final diagnosis was a type of psychosis.This architect is NOT protected by the ADA because this is a mental,not a physical,ailment.
A)True
B)False
Q2) The main purpose of effective ____ programs in organizations is to prevent work-related injuries and accidents.
A) safety
B) job restructuring
C) human engineering
D) security
Q3) Substance abuse is of concern to employers because A) drug use is immoral.
B) substance abuse increases tardiness and absenteeism.
C) abusers tend to make more mistakes.
D) substance abusers tend to work more slowly.
Q4) What are the three components of disaster planning? What responsibilities does HR have for each of the three components?
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Chapter 15: Employee Rights and Responsibilities
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132 Verified Questions
132 Flashcards
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Sample Questions
Q1) What should be the goal of counseling as a part of the positive discipline process?
A) for the employee to take responsibility for his/her actions
B) to allow the employee to provide mitigating reasons for his/her behavior
C) to avoid law suits by employees on the basis of excessively harsh discipline
D) to heighten employee awareness of organizational policies and rules
Q2) The employment-at-will doctrine overrides implied contracts.
A)True B)False
Q3) There are three major drug testing policies that most employers follow when testing current employees.Which of the following is NOT one of these typical policies?
A) random testing of every employee at periodic intervals
B) testing only when there is probable cause
C) testing employees fitting the drug-user profile at random intervals.
D) testing after accidents
Q4) Since employee rights based on tradition,they are timeless and unchanging. A)True B)False
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Chapter 16: Union/Management Relations
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140 Verified Questions
140 Flashcards
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Sample Questions
Q1) Loamite Brothers and its union have not been successful in their contract negotiations.A neutral third party has been called in.This person is actively working with both sides to help them reach a settlement.But the neutral party only proposing potential solutions,she will not be imposing a solution on the parties.Loamite is involved in
A) arbitration.
B) mediation.
C) fact-finding.
D) conciliation.
Q2) During the unionization process,it is illegal for managers to discipline employees who are eligible to vote in the upcoming certification election.
A)True
B)False
Q3) If both parties agree,bargaining over ____ issues is allowed.
A) permissive
B) joint
C) optional
D) co-operative
Q4) What is the current "state of labor unions" in the United States?
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