Organizational Behavior Review Questions
Course Introduction
Organizational Behavior explores the complex dynamics of how individuals, groups, and structures influence behavior within organizations. This interdisciplinary course examines key concepts such as motivation, leadership, communication, team dynamics, organizational culture, decision-making, and change management. By integrating theory with practical examples, students gain insights into managing diversity, resolving conflict, and improving organizational effectiveness. The course aims to develop analytical and interpersonal skills essential for understanding and shaping behavior in a variety of organizational settings.
Recommended Textbook Management 3rd Edition by Michael A. Hitt
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Chapter 1: The Nature of Management
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Sample Questions
Q1) Monica,who is the manager of front desk services at Lincoln Inn,decides how many and which clerks to assign to each shift.She is performing the ________ role.
A) spokesperson
B) figurehead
C) disturbance handler
D) resource allocator
Answer: D
Q2) According to Mintzberg's theory of managerial functions,________ roles include acting as an entrepreneur,a disturbance handler,a resource allocator,and a negotiator.
A) decisional
B) informational
C) interpersonal
D) leader
Answer: A
Q3) A manager's interpersonal skills include empathy,persuasiveness,and sensitivity.
A)True
B)False
Answer: True
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Chapter 2: Social Responsibility and Managerial Ethics
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Sample Questions
Q1) The Foreign Corrupt Practices Act prohibit payments to ________.
A) foreign shareholders
B) foreign officials
C) firm partners
D) competitors
Answer: B
Q2) A(n)________ is an individual or group that has an interest in and is affected by the actions of an organization.
A) social consensus
B) cohort
C) stakeholder
D) accommodator
Answer: C
Q3) As a group,whistleblowers tend to be disgruntled employees.
A)True
B)False
Answer: False
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Page 4
Chapter 3: International Management and Globalization
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Sample Questions
Q1) Of the following,________ is a dimension of a country's distinct institutional environment.
A) human behavior
B) societal values
C) economic development
D) power distance
Answer: C
Q2) In a steel mill in Japan,all tasks take place only after careful planning.The employees rely on the rules,laws,and regulations set by the authorities.They proceed to make changes step by step.The managers of the mill believe this reduces risks to a minimum.This is an example of ________.
A) collectivism
B) individualism
C) uncertainty avoidance
D) group membership
Answer: C
Q3) The two major aspects of a country's environment are its heritage and culture.
A)True
B)False
Answer: False
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Chapter 4: Strategic Management
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Sample
Questions
Q1) A manufacturer striving to be the lowest-cost producer of a product or service,while charging slightly less than industry-average prices,is pursuing a(n)________.
A) cost leadership strategy
B) differentiation strategy
C) integrated leadership strategy
D) multipoint competition strategy
Q2) The key to successful strategy implementation is having an internal organization that is consistent with and supportive of the strategy.
A)True
B)False
Q3) The ________ component of the value chain consists of activities that are designed to receive,store,and then disseminate various inputs related to the firm's products or services.
A) procurement
B) inbound logistics
C) operations
D) service
Q4) What are the sociocultural forces in the general environment?
Q5) Explain the cost leadership strategy.
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Chapter 5: Planning
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Sample Questions
Q1) What strategic plans are evident in this scenario?
Q2) Based on the available forecasts,a business' sales are expected to drop 20 percent in the current year as compared to the previous year.Which of the following will be a cascading effect of this forecast?
A) The company will have to raise prices to maintain profit margins.
B) Hiring will be lower during the year.
C) Competition is likely to reduce during the year.
D) The company will stock more inventory compared to the previous year.
Q3) Which of the following types of plans is the least complex and rarely has a direct effect on other plans outside of the department or unit for which they were developed?
A) strategic plans
B) tactical plans
C) operational plans
D) directional plans
Q4) How might a Gantt chart be useful to Metal Craft?
Q5) Write a short note on strategic plans.
Q6) Describe the process of benchmarking.
Q7) Did Mr.Able encourage the sales staff to develop a feeling of ownership toward the goals?
Page 7
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Chapter 6: Organizational Structure and Design
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Sample Questions
Q1) SLPL Limited adheres to a strategy that allows managers to focus on core competencies or the activities that are most likely to yield competitive advantage.In doing so,SLPL outsources most of the activities in its value chain to other companies,retaining just a few elements.From the above example,it can be concluded that SLPL has a ________ structure.
A) high-networked
B) divisional
C) matrix
D) global product
Q2) Formal organizations often widen a supervisor's span of control.
A)True
B)False
Q3) Which of the following is true about functional structures?
A) It is one of the most complex structures.
B) It increases the duplication of the firm's functional resources.
C) It facilitates specialization of the firm's functional knowledge.
D) It leads to a broad view of the organization's overall goals.
Q4) Organizational charts illustrate an organization's complete structure.
A)True
B)False
Page 8
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Chapter 7: Managing Diverse Human Resources
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Sample Questions
Q1) Structured interviews tend to have lower levels of validity than unstructured interviews.
A)True
B)False
Q2) Which of the following is more likely to occur in an unstructured interview than in a structured interview?
A) asking all candidates the same set of questions
B) carefully recording interviewees' responses on a standardized form
C) asking each candidate to answer different questions
D) taking approximately the same time to interview each candidate
Q3) Which of the following is true for the Fourteenth Amendment?
A) It prohibits discrimination in employment against individuals aged 40 or older.
B) It grants all citizens the right to make, perform, modify, and terminate contracts and enjoy all benefits, terms, and conditions of the contractual relationship
C) It provides equal protection for all citizens and requires due process in state action.
D) It requires affirmative action in the employment of individuals with disabilities.
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Chapter 8: Leadership
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Sample Questions
Q1) Amounts of reciprocal influence are limited in a leader-follower relationship in the maturity stage.
A)True
B)False
Q2) A manager is using his reward power when he withholds a desired prize for an employee.
A)True
B)False
Q3) Identify a leader's attribute that is universally viewed as positive.
A) individualistic nature
B) trustworthiness
C) cautious nature
D) class consciousness
Q4) How does leadership differ across cultures?
Q5) According to Fiedler's leadership contingency theory,a favorable situation for the leader exists when the task is highly unstructured.
A)True
B)False
Q6) Briefly explain the two types of personal powers.
Page 10
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Chapter 9: Motivation
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Sample Questions
Q1) Which of the following is a content theory of motivation?
A) social cognitive theory
B) Vroom's expectancy theory
C) Herzberg's two-factor theory
D) equity theory of motivation
Q2) According to equity theory,how might the line workers at Marx Inc.benefit overall?
Q3) David McClelland's theory of acquired needs focuses on the inborn needs for power,achievement,and affiliation and how those needs become activated over time.
A)True
B)False
Q4) Frederick Herzberg asserts that hygiene factors and motivators are equivalent.
A)True
B)False
Q5) Which of the following is an external motivational force?
A) goals
B) needs
C) attitudes
D) rewards
Q6) What are "push" forces of motivation? What are "pull" forces?
Page 11
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Chapter 10: Groups and Teams
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Sample Questions
Q1) ________ are designated,created,and sanctioned by the organization to carry out its basic work and fulfill its overall mission.
A) Formal groups
B) Informal groups
C) Friendship groups
D) Voluntary groups
Q2) A command group is a type of informal group.
A)True
B)False
Q3) Social loafing generally increases as group size increases.
A)True
B)False
Q4) The tendency for a strong consensus among most group members to override any individual member's dissent is known as ________.
A) solidarity
B) coherence
C) groupthink
D) synthesis
Q5) What are the three types of group conflict?
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Chapter 11: Communication and Negotiation
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Sample Questions
Q1) Networking is a process of developing regular patterns of communication with particular individuals or groups to send and receive information.
A)True
B)False
Q2) A person from a high-context culture is likely to view the lack of change in communication style of individuals from low-context cultures as evidence of
A) sincerity
B) immaturity
C) dedication
D) sophistication
Q3) A "gatekeeper" is an associate who grants or declines permission for people to communicate with people in positions of authority.
A)True
B)False
Q4) Write a brief note on oral communication,describing its advantages and limitations.
Q5) What is a communication network? What is its significance in the organizational scheme of things?
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Chapter 12: Individual and Group Decision Making
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Sample Questions
Q1) The ________ never allows decision-making participants to meet face-to-face.
A) nominal group technique
B) Delphi technique
C) multiple advocacy approach
D) dialectical inquiry
Q2) Which of the following defines selective perception?
A) a tendency to ignore or avoid certain information, especially ambiguous information
B) a tendency for information to lose its certainty as it is passed along
C) deciding about an alternative on the basis of characteristics ascribed by others
D) a reluctance to give or receive negative information
Q3) List the general factors that influence a decision's quality.How do they influence a decision's quality?
Q4) List the steps of the rational model.
Q5) Which of the following techniques is used to improve problem formulation?
A) brainstorming
B) nominal group technique
C) dialectical inquiry
D) Delphi technique
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Chapter 13: Operations Management
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Sample Questions
Q1) ________ are commonly used for setting standards for repetitive,well-defined jobs.
A) Just-in-time systems
B) Time and motion studies
C) Work sampling techniques
D) Critical path methodologies
Q2) How does the concept of quality apply to this scenario?
Q3) The fundamental notion of process reengineering is that ________.
A) function influences form
B) form influences function
C) form and function exist independently
D) form and function are irrelevant to the process
Q4) ________ is a management philosophy that involves a commitment from all levels of employees to continually strive to make improvements and satisfy customers.
A) Capacity planning
B) Total quality management
C) Statistical process control
D) Just-in-time systemization
Q5) Identify and discuss the major classifications of production processes.
Q6) Could capacity planning play a role in this scenario?
Page 15
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Chapter 14: Control
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Sample Questions
Q1) An organization cannot run without formulating and implementing a budget.
A)True
B)False
Q2) The guiding principle for focusing control is that it should be closely linked to the strategic goals and,particularly,the planning process of the organization.
A)True
B)False
Q3) Achievable budget standards are regarded as desirable because ________.
A) they focus only on long-term actions at the expense of short-term objectives
B) they are not too challenging for the company
C) they reduce the motivation to manipulate data
D) they reduce uncertainty and keep employee morale under check
Q4) How can measurement of performance be facilitated?
A) by imitating rival's methods
B) by setting concrete standards
C) by providing major incentives
D) by reducing hours of work
Q5) Explain how human resources work as a tactical control system.
Q6) Explain the determinants of the amount of control to be applied.
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Chapter 15: Organizational Change and Development
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Sample Questions
Q1) Many nonbusiness organizations,especially governmental agencies,contract or expand in relation to economic conditions because external forces directly impact their budgets.
A)True
B)False
Q2) Which of the following is an assumption of the organizational development approach to planned change?
A) Many companies have structures involving more people than necessary.
B) People's emotions are as important as their thoughts.
C) Systematically collected data is better than any assumption.
D) Many companies have business processes that are inefficient.
Q3) Apart from managers,which of the following groups are often an excellent source of innovative suggestions for change?
A) shareholders
B) retailers
C) lower level employees
D) suppliers
Q4) Discuss proactive recognition,reactive recognition,and diagnosis within the context of recognizing and assessing the need for change.
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