Organizational Behavior
Midterm Exam
Course Introduction
Organizational Behavior explores the dynamics of how individuals, groups, and structures influence behavior within organizations. The course examines foundational theories and concepts related to motivation, leadership, team dynamics, communication, decision-making, organizational culture, and change management. By analyzing real-world scenarios and case studies, students gain insights into managing workforce diversity, enhancing organizational effectiveness, and fostering a positive work environment. This course equips students with the analytical tools and interpersonal skills necessary to successfully navigate and influence behavior in complex organizational settings.
Recommended Textbook
Fundamentals of Human Resource Management 3rd Edition by Gary Dessler
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14 Chapters
1470 Verified Questions
1470 Flashcards
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Page 2
Chapter 1: Managing Human Resources Today
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105 Verified Questions
105 Flashcards
Source URL: https://quizplus.com/quiz/21051
Sample Questions
Q1) ________ is the right to make decisions, to direct the work of others, and to give orders.
A) Leadership
B) Authority
C) Arbitration
D) Bargaining
Answer: B
Q2) Which term refers to an agreement that reduces tariffs and barriers among trading partners?
A) offshore facility
B) co-working site
C) deregulation
D) free trade area
Answer: D
Q3) Staff managers are authorized to issue orders to subordinates and are directly in charge of accomplishing the organization's basic goals.
A)True
B)False
Answer: False
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Page 3
Chapter 2: Managing Equal Opportunity and Diversity
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) According to Executive Order 11246, federal contractors and private firms must take affirmative action to improve employment opportunities for women and racial minorities.
A)True
B)False
Answer: False
Q2) In which of the following jobs would gender most likely be appropriate to use as a BFOQ?
A) actor in a toothpaste commercial
B) teacher at a private, all-girls school
C) prison guard at a federal penitentiary
D) firefighter in a metropolitan fire department
Answer: A
Q3) According to the Equal Pay Act of 1963, an employer may pay workers differently for all of the following reasons EXCEPT for ________.
A) production quantity
B) merit systems
C) seniority
D) gender
Answer: D
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Chapter 3: Human Resource Strategy and Analysis
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) Mona, an HR manager, is using the HR scorecard process to quantify a strategy map. Which of the following tasks is Mona LEAST likely to perform?
A) informing all employees of their goals
B) holding structured interviews with participants
C) monitoring and assessing employee performance
D) assigning financial and nonfinancial goals to activities
Answer: B
Q2) The first step in the strategic management process involves defining the current business and mission.
A)True
B)False
Answer: True
Q3) Goals are initiated by the bottom level of an organization according to the hierarchy of goals approach to strategic planning.
A)True
B)False
Answer: False
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Page 5
Chapter 4: Job Analysis and Talent Management
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) Workers at ABC Widgets, Inc. often work in teams and have frequently changing job duties. The HR department should develop traditional job descriptions rather than competency-based job descriptions.
A)True
B)False
Q2) As an HR manager, what steps would you take to develop a competency statement? What resources would be beneficial in the process?
Q3) What form of data collection most likely involves recording work activities into a handheld dictating machine?
A) diaries
B) interviews
C) observations
D) questionnaires
Q4) What is the primary benefit of basing job specifications on statistical analysis?
A) strong legal defense
B) simple procedure
C) clear task statement
D) useful competencies
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Page 6
Chapter 5: Personnel Planning and Recruiting
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105 Verified Questions
105 Flashcards
Source URL: https://quizplus.com/quiz/21055
Sample Questions
Q1) Ratio analysis and trend analysis are rarely used to forecast personnel needs because they are complicated methods that produce historically unreliable results.
A)True
B)False
Q2) Workforce planning should result in a workforce action plan. What should be included in a workforce action plan?
Q3) Why is branding important to effective recruiting? How can a firm develop its brand and improve recruiting efforts? Describe firms that have branded themselves as good places to work.
Q4) Which of the following would most likely improve the security of employee data?
A) ensuring that all files are read-only and write-only
B) minimizing the use of qualifications inventories
C) performing random background checks
D) reducing the number of firewalls
Q5) What is the first step of the succession planning process?
A) creating personnel replacement cards for available positions
B) identifying needs based on the firm's strategic and business plans
C) developing a pool of qualified and experienced inside candidates
D) assessing and selecting internal candidates for executive positions
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Chapter 6: Selecting Employees
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) According to experts, most people are hired for their qualifications and fired for their
A) physical limitations
B) lack of aptitude
C) nonperformance
D) inadequate cognitive skills
Q2) Typical simulated exercises used in management assessment centers include all of the following EXCEPT ________.
A) individual presentations
B) leaderless group discussions
C) motor skills assessments
D) in-basket
Q3) Research indicates that employers view working mothers negatively, which is why a maternal wall exists in some workplaces.
A)True
B)False
Q4) What is a management assessment center? What else can managers use these centers for besides selection? Provide two examples of typical simulated exercises used in management assessment centers.
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Chapter 7: Training and Developing Employees
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105 Flashcards
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Sample Questions
Q1) The case study method is an on-the-job management development technique that presents a manager with a written description of an organizational problem that needs to be diagnosed and solved.
A)True
B)False
Q2) According to the text, what has been a key component of Macy's new-growth strategy?
A) selective hiring practices
B) customer service training
C) job rotation opportunities
D) managerial development
Q3) Which of the following should most likely be emphasized in an employee handbook?
A) Employees will not be fired without "just cause."
B) A tenure system is the basis of employment.
C) The employment relationship is "at-will."
D) Policies constitute employment contracts.
Q4) Apprenticeship training is a step-by-step, self-learning method which uses a textbook, computer, or the Internet.
A)True
B)False
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Chapter 8: Performance and Talent Management
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) Employee Appraiser, a computerized appraisal tool, provides numerous evaluation dimensions that can be used when conducting a performance appraisal.
A)True
B)False
Q2) Which of the following has most likely occurred when a supervisor conducting a performance appraisal is influenced by a subordinate's age, sex, or race?
A) bias
B) strictness
C) central tendency
D) halo affect
Q3) Which of the following terms refers to setting specific measurable goals with each employee and then periodically reviewing the progress made?
A) behaviorally anchored rating scale
B) management by objectives
C) narrative form technique
D) forced distribution
Q4) Explain how an MBO program works and describe the six steps involved in this type of program.
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Chapter 9: Managing Employee Retention, Engagement, and Careers
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105 Verified Questions
105 Flashcards
Source URL: https://quizplus.com/quiz/21059
Sample Questions
Q1) Which of the following statements about employee engagement is most likely true?
A) Most of the global workforce is engaged.
B) Long-term employees are considered engaged.
C) An engaged workforce improves company revenue.
D) Companies improve engagement by raising salaries.
Q2) The 9-box matrix is used by firms to assess an employee's ________.
A) past performance
B) job skills knowledge
C) communication skills
D) promotional potential
Q3) Ray, an IT specialist, often daydreams at work, fails to focus on tasks, and arrives late. Ray's actions are most likely an example of ________.
A) voluntary turnover
B) disengagement
C) withdrawal
D) retention
Q4) Describe the four-step coaching process.
Q5) Discuss the relationship between employee engagement and turnover. How can a firm foster engagement?
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Chapter 10: Developing Compensation Plans
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) Mark's employer uses a competency-based pay system, so Mark is paid for his skills and knowledge rather than his job responsibilities.
A)True
B)False
Q2) External equity refers to how fair the job's pay rate is when compared to other jobs within the same company.
A)True
B)False
Q3) ________ means collapsing salary grades and ranges into just a few wide levels or bands, each of which contains a relatively wide range of jobs and salary levels.
A) Comparable worth
B) Strategic compensation
C) Broadbanding
D) Job grading
Q4) After establishing a market-competitive pay plan, an employer realizes that some employees are being underpaid and some are being overpaid. How should these two situations be addressed?
Q5) What is broadbanding? Why and how do firms use broadbanding?
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Chapter 11: Pay for Performance and Employee Benefits
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105 Flashcards
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Sample Questions
Q1) The primary purpose of ________ is to enable employees to balance work and family obligations.
A) automated benefits systems
B) work-life benefits
C) cafeteria plans
D) pooled paid leave banks
Q2) Jenny's pension plan encourages her to contribute at least 5% of her annual salary in addition to the set amount that her company contributes. She is given choices regarding how the money is invested. When she retires, the amount she has available will depend on how much she invested herself, and the rate of return on the investments she chose. This pension plan would be classified as ________.
A) qualified, defined benefit
B) non-contributory, defined benefit
C) contributory, defined contribution
D) contributory, defined benefit
Q3) With graded vesting, the period for acquiring a non-forfeitable right in employer matching contributions is 3 years.
A)True
B)False
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Chapter 12: Ethics, Employee Relations, and Fair Treatment
at Work
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105 Verified Questions
105 Flashcards
Source URL: https://quizplus.com/quiz/21062
Sample Questions
Q1) Health-Tech Materials is a firm that manufactures medical equipment purchased by hospitals and clinics. The firm employs over 2,500 workers in its two manufacturing facilities located in Texas and Arizona. Recently, Health-Tech dismissed a number of employees for ethics violations ranging from improper Internet usage to stealing company funds. In addition, the firm has been sued by two former employees for wrongful discharge. As a result, Health-Tech's top executives are evaluating the firm's hiring process, ethics training system, reward system, and disciplinary system to determine how to promote ethics and fair treatment. Which of the following best supports the argument that Health-Tech should make significant changes to its disciplinary process?
A) According to surveys, Health-Tech employees feel that managers do not listen to their concerns or take their opinions seriously.
B) Health-Tech requires employees to receive annual ethics training to ensure that they understand the firm's latest policies.
C) Health-Tech's main competitor uses fictional scenarios to test applicants' morality and has fewer ethics problems than Health-Tech.
D) Historically, arbitrators have overturned the dismissal decisions of Health-Tech's managers because of unclear company rules.
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Page 14
Chapter 13: Working with Unions and Resolving Disputes
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105 Flashcards
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Sample Questions
Q1) During union negotiations, trust is cultivated when the employer freely provides information and consistently shows good judgment in handling issues.
A)True
B)False
Q2) Which form of arbitration means that both parties are committed to accepting the arbitrator's decision?
A) interest arbitration
B) binding arbitration
C) nonbinding arbitration
D) compulsory arbitration
Q3) You are the HR manager at a firm that is currently dealing with an unfair labor practice strike. Which of the following responses would be LEAST appropriate for you to take?
A) shutting down the affected area until the strike ends
B) contracting out work to other operations
C) continuing operations with supervisors filling in
D) hiring permanent replacement workers
Q4) What does the typical union authorization card do? How would the passage of the Employee Free Choice Act change authorization cards?
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Chapter 14: Improving Occupational Safety, Health, and Risk Management
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) Which of the following would most likely NOT be considered a reportable injury according to OSHA?
A) Tom injures his back during a traffic accident as he delivers lumber in a company truck.
B) Molly breaks her arm while playing in a softball game during a mandatory company picnic.
C) Leah breaks her wrist after slipping in a puddle on a stairwell inside the company building.
D) John sprains his ankle after becoming tangled in his car's seat belt in the company parking lot.
Q2) The Occupational Safety and Health Act does not cover self-employed persons or family farms.
A)True
B)False
Q3) What is an unsafe act? What actions can supervisors take to reduce the number of unsafe acts by subordinates?
Q4) How can accidents in the workplace be prevented? List and describe five ways.
Q5) What are the factors leading to job stress? What advice would you give to a co-worker experiencing job stress?
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