Course Introduction
Organizational Behavior
Final Test Solutions
Organizational Behavior explores the complex dynamics of individuals and groups within workplace settings, examining how attitudes, personalities, emotions, and values shape interactions and influence organizational effectiveness. The course delves into topics such as motivation, leadership, communication, decision-making, group dynamics, organizational culture, and conflict resolution. Through a blend of theoretical frameworks and real-world case studies, students learn to analyze behavior at individual, team, and organizational levels and develop practical skills for managing and improving workplace environments.
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Supervision Concepts and Practices of Management 13th Edition by Edwin C. Leonard
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15 Chapters
1255 Verified Questions
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Page 2
Chapter 1: The Supervisory Challenge
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Sample Questions
Q1) The traditional mode of face-to-face communication has been altered most significantly by which change in technology?
A)Rise of social networking sites
B)The popularity of flextime in corporations
C)The popularity of job sharing in corporations
D)Declining use of English as the language of business
Answer: A
Q2) List at least five current workplace trends.
Answer: Continuing high cost of health care in the United States.
Large number of baby boomers retiring at around the same time. Threat of increased /medical costs on economic competitiveness of the United States. Aging population.
Growing need to develop retention strategies for current and future workforce. Federal health care legislation.
Preparing organizations for an older workforce and the next wave of retirement. Threat of recession in the United States or globally.
Labor shortage at all skill levels.
Demographic shifts leading to a shortage of high-skilled workers.
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Chapter 2: The Management Functions
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Sample Questions
Q1) Managers innovate; leaders administer.
A)True
B)False
Answer: False
Q2) Managers must get things accomplished with and through people by guiding them and motivating their efforts toward common objectives.
A)True
B)False
Answer: True
Q3) On account of the harsh and severe times that came as a result of the recent economic downturn,ARV Inc.is implementing measures to cut spending and tighten its budget to avoid layoffs.These are referred to as _____ measures.
A)labor
B)austerity
C)arbitration
D)networking
Answer: B
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Page 4
Chapter 3: Supervisory Planning
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Sample Questions
Q1) A(n)_____ is a long-term plan developed bytop management.
A)strategic plan
B)supervisory plan
C)tactical plan
D)operational plan
Answer: A
Q2) MBO provides a sound means of appraising individuals' performance by emphasizing objective criteria rather than personality characteristics.
A)True
B)False Answer: True
Q3) "Employees are prohibited from smoking at their workstations" is an example of a rule.
A)True
B)False
Answer: True
Q4) Planning involves asking the who,when,where,why,and how questions.
A)True
B)False
Answer: True
Page 5
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Chapter 4: Supervising a Diverse Workforce
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Sample Questions
Q1) Managing a diverse workforce is a benefit to the firm and its employees.
A)True
B)False
Q2) Sexual harassment is only applied to situations in which a male employee is harassing a female employee.
A)True
B)False
Q3) Wanda has observed many women at her company make it into middle management,but they never progress to top-management levels.At her company,the president and all four VPs are male.Which of the following are Wanda and her female colleagues facing at work?
A)Sexual harassment
B)The glass ceiling
C)Factional inequity
D)Affirmative action
Q4) The ADA attempts to change the way employers view disabled employees,not just the employers' actions.
A)True
B)False
Q5) What must employers do to accommodate employees of different religious beliefs?
Page 6
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Chapter 5: Leadership and Followership
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Sample Questions
Q1) _____ is the process of influencing the opinions,attitudes,and behaviors of others toward the achievement of a goal.
A)Leadership
B)Followership
C)Discipleship
D)Partnership
Q2) Members of a work group do not assume leadership roles.
A)True
B)False
Q3) Under some circumstances,the amount of authority a delegated employee can have may exceed the amount of authority a supervisor possesses.
A)True
B)False
Q4) Which of the following supervisory styles is most compatible with Theory Y assumptions?
A)The autocratic management style
B)The participative management style
C)The bureaucratic management style
D)The free-reign management style
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Chapter 6: Communicating in a Noisy World
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Sample Questions
Q1) Silence is considered a form of body language.
A)True
B)False
Q2) "That's the best idea I have heard all day" is a killer phrase,meaning it is likely to kill the conversation.
A)True
B)False
Q3) A supervisor's ability to communicate effectively will be a crucial element in determining the success or failure of that supervisor.
A)True
B)False
Q4) Delilah requested a meeting with her supervisor to negotiate a pay increase.This is an example of what type of communication?
A)Downward communication
B)Upward communication
C)Lateral communication
D)Grapevine communication
Q5) What takes place during downward communication?
Q6) Why is an agenda so important when planning for a meeting with one's boss?
Page 8
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Chapter 7: Principles of Motivating Followers
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Sample Questions
Q1) One of the biggest problems that a supervisor must face at work concerns employees with attitude problems who have a negative impact on co-workers.
A)True
B)False
Q2) Which of the following is NOT an example of participatory management in action?
A)Emmanuel solicits suggestions from his staff on the best way to meet an important deadline.
B)Terri assigns several employees to a self-directed work team.
C)Martha gives her employee, Fred, a $50 bonus for a job well done.
D)Flagston Industries institutes a quality circle program for employees.
Q3) Elements intrinsic in a job that promote job performance are called motivation factors.
A)True
B)False
Q4) When employees participate in making the decisions that affect them,they are more likely to accept those decisions.
A)True
B)False
Q5) Define personality.Name four primary determinants of personality.
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Chapter 8: Solving Problems, Making Decisions and Managing Change
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Sample Questions
Q1) The nominal group technique allows individuals to brainstorm solutions before working collectively in a group.
A)True
B)False
Q2) One of the best tactics for a supervisor when introducing a change is to hide reasons for the change from the employees.
A)True
B)False
Q3) What is satisficing? When is it most appropriately utilized?
Q4) If a supervisor believes he/she has a really great idea,he/she should schedule a meeting with top management.
A)True
B)False
Q5) Brainstorming is a free flow of ideas within a group,with judgment suspended,in order to arrive at as many alternatives as possible.
A)True
B)False
Q6) Why is the nominal group technique used in the brainstorming process?
10
Q7) When making a change,what should the supervisor be sure to do?
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Chapter 9: The Principles of Organizing
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Sample Questions
Q1) All of the following are common methods according to which departmentalization can be done,EXCEPT according to:
A)function.
B)products.
C)customer.
D)stability.
Q2) What have been the practices of firms that have downsized most effectively?
Q3) Work specialization holds that jobs can be divided into smaller components and tasks to increase efficiency and output.
A)True
B)False
Q4) Dividing work into components and specific tasks to improve efficiency and output is called:
A)distribution.
B)specialization.
C)classification.
D)diversification.
Q5) Briefly describe some steps a supervisor should take when making work assignments.
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Chapter 10: Empowering Employees for Success
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Sample Questions
Q1) Most organizations try to fill job openings above entry-level positions through promotions and transfers.
A)True
B)False
Q2) If there isn't a job description of a position,the supervisor should request the human resource department draft one.
A)True
B)False
Q3) Regardless of approach,the supervisor must develop relevant job-related questions.
A)True
B)False
Q4) All of the following are conditions of conducting a successful selection interview,EXCEPT:
A)using the halo effect.
B)taking notes.
C)asking job-related questions.
D)opening the interview on an informal note.
Q5) Provide examples of interview questions that could be considered unlawful.
Q6) Why is it important to document the hiring decision?
Page 12
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Chapter 11: Building Effective Teams
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Sample Questions
Q1) A supervisor cannot order an employee to improve his or her morale.
A)True
B)False
Q2) A labor union is an example of a _____.
A)command group
B)special-interest group
C)friendship group
D)task group
Q3) Eric is happy to be working on a strategic planning task force within his company.He feels a strong sense of attachment to the team.He can frankly associate with other team members.Which of the following is a reason cited by Eric for being a part of the team?
A)Behavior guidelines
B)Protection
C)Problem solving
D)Companionship and identification
Q4) Briefly discuss the impact of downsizing on employee morale.
Q5) What does organizational development strive to address?
Q6) Describe some of the characteristics that increase the cohesiveness of work groups.
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Chapter 12: Performance Management
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Sample Questions
Q1) It is unwise for a supervisor to use performance appraisals to make decisions about demoting or firing employees.
A)True
B)False
Q2) Part of the "coaching" aspect of supervision prepares employees to take on greater responsibilities on the job.
A)True
B)False
Q3) Supervisors must avoid using performance appraisal systems:
A)as motivational tools.
B)for determining job assignments.
C)for deciding which employees should receive special training.
D)as disciplinary devices.
Q4) What is a pay for performance compensation system?
Q5) What is a system of performance management?
Q6) The primary reason for evaluating performance on a systematic basis is to achieve organizational goals.
A)True
B)False
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Chapter 13: Fundamentals of Controlling
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Sample Questions
Q1) Identify an accurate statement about controlling.
A)The main purpose of controlling is to assign blame for mistakes.
B)Controlling should not be consistent with strategy.
C)The function of controlling is carried out simultaneously with the other managerial functions.
D)Controlling is not related to the other primary managerial functions.
Q2) The cost of a control system may be more than it is worth,even when the control system is effective.
A)True
B)False
Q3) Which of the following best exemplifies feedback control?
A)Introducing a preventive maintenanceprogram to reduce the risk of machines breaking down during production
B)Following a checklist before starting production to reduce the margin for error
C)Visually inspecting a batch of finished goods to assess their quality
D)Responding to a warning signal in the middle of the production process to fix an issue
Q4) What costs does the operating budget project? Provide examples.
Q5) What are some characteristics of effective controls?
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Chapter 14: Resolving Conflicts
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Sample Questions
Q1) When making a decision,supervisors should review the past settlement record to ensure his/her proposal is consistent with established practices.
A)True
B)False
Q2) Many union organizations have adopted a management-designed problem-solving approach to employee concerns called a complaint procedure.
A)True
B)False
Q3) The compromise style of conflict resolution is best described as "I win,you win."
A)True
B)False
Q4) Functional conflict is healthy for the organization and helps improve performance. A)True
B)False
Q5) A shop steward is an elected representative of the union employees. A)True B)False
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Page 16
Chapter 15: Positive Discipline
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Sample Questions
Q1) Transferring an employee to another department usually takes place when supervisors are looking for someone else to deal with the employee so they don't have to go through the termination process.
A)True
B)False
Q2) The right to appeal gives employees the opportunity to request higher level management to review the supervisor's disciplinary action.
A)True
B)False
Q3) If the supervisor does not take appropriate action when required,some of the other employees may be inclined to follow the poor examples of behavior in the workplace.
A)True
B)False
Q4) Positive employee discipline requires company rules that are reasonable and well communicated.
A)True
B)False
Q5) What does the "right to appeal" mean in terms of disciplinary action?
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