Organizational Behavior Exam Practice Tests
Course Introduction
Organizational Behavior explores the dynamics of individuals, groups, and structures within organizational settings. The course examines foundational theories and current research to understand motivation, leadership, team dynamics, communication, power, and organizational culture. Students will analyze how human behavior impacts organizational effectiveness and learn strategies for managing diversity, conflict, change, and decision-making. Through real-world case studies and experiential activities, the course aims to develop skills for enhancing productivity, collaboration, and well-being in todays complex and dynamic work environments.
Recommended Textbook
Organizational Behavior Managing People and Organizations 11th Edition by Ricky
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18 Chapters
2257 Verified Questions
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Page 2
W. Griffin
Chapter 1: An Overview of Organizational Behavior
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129 Verified Questions
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Sample Questions
Q1) Identify, discuss, and give examples of the contextual perspectives on Organizational Behavior.
Answer: Answers will vary.
Q2) _________ is the process of motivating employees of an organization to work together toward the organization's goals.
Answer: Leading
Q3) Medicine has been incorporated into the field of organizational behavior, particularly in the area of _______.
Answer: stress
Q4) Which of the following is NOT one of the specific perspectives of organizational behavior?
A)People as organizations
B)People as resources
C)People as people
D)People as task environment
E)Organizational behavior has no perspectives specific to people.
Answer: D
Q5) __________ is used to transform inputs into outputs.
Answer: Technology
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Chapter 2: The Changing Environment of Organizations
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Sample Questions
Q1) ABC can be described as a form of business that combines and transforms resources into tangible outcomes that are then sold to others. ABC is called a(n)
A)manufacturing organization.
B)biotechnology firm.
C)information technology firm.
D)service organization.
E)hybrid organization.
Answer: A
Q2) In framing ethical issues, all of these are areas of concern in how employees treats the organization EXCEPT:
A)wages
B)conflict of interest
C)honesty
D)secrecy
E)confidentiality
Answer: A
Q3) Parental status, religious beliefs, and military experience are _________ dimensions of diversity.
Answer: secondary
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Page 4
Chapter 3: Foundations of Individual Behavior
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Sample Questions
Q1) The big five personality traits are a set of fundamental traits that help individuals in personal interactions, however, they are not relevant to organizations and work settings.
A)True
B)False
Answer: False
Q2) A person's degree of _______ is the extent to which his or her behavior makes a positive overall contribution to the organization.
Answer: organizational citizenship
Q3) The Meyers-Briggs Type Indicator (MBTI) is a(n)
A)measure of employees' "Big Five" personality traits.
B)questionnaire used to assess employees' willingness to accept international assignments.
C)instrument created to measure employees' productivity.
D)survey to help managers understand employees' psychological contracts.
E)useful method for determining employees' communication styles and interaction preferences.
Answer: E
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Chapter 4: Motivation in Organizations
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Sample Questions
Q1) Porter and Lawler suggested that, under the right conditions, high levels of performance might lead to satisfaction, rather than the other way around.
A)True
B)False
Q2) According to equity theory, people
A)have the motivation to improve their standard of living.
B)have the motivation to develop satisfying relationships.
C)want to be treated fairly.
D)want everything to be equal.
E)compare what they get from a job with what they want from a job.
Q3) The need for achievement is most frequently associated with the work of __________.
Q4) __________ involves the presentation of aversive consequences after an undesired behavior has occurred.
Q5) Fixed-interval reinforcement provides reinforcement on a fixed time schedule. A)True B)False
Q6) Define, discuss, and provide examples of the needs for achievement, affiliation, and power. Be specific with the examples provided.
Page 6
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Chapter 5: Motivating Employee Performance Through Work
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Sample Questions
Q1) Which of the following best describes the current view of job enrichment?
A)Job enrichment continues to be a highly successful job design.
B)Nearly all Fortune 500 companies use some form of job enrichment program.
C)Job enrichment has been proven to increase performance, but at the cost of lower satisfaction.
D)Job enrichment has been proven to increase satisfaction, but at the cost of lower performance.
E)Job enrichment has recently fallen into disfavor among managers.
Q2) Companies use job rotation as a training technique and rely on it to as a primary vehicle to enhance employee motivation.
A)True
B)False
Q3) The _________ movement, in vogue from the 1930s through the 1950s, assumed that employees who are happy and satisfied will work harder.
Q4) Managers must determine how to motivate people and how to optimize their performance.
A)True
B)False
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Q5) Describe, discuss, and give examples of and the pros and cons of job rotation.
Chapter 6: Motivating Employee Performance Through Rewards
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Sample Questions
Q1) An expatriate's compensation package could potentially consist of six components. Which of the following would not be one of the these components?
A)Income to cover taxes and Social Security payments in the Unites States.
B)Pays an amount adequate to the employee's current consumption levels in the Unites States.
C)Could receive semi-annual pay raises based upon performance.
D)The company pays excess foreign costs.
E)The company could pay an additional foreign service premium or hardship allowance.
Q2) ___________ is essentially a collaborative goal-setting process through which organizational goals systematically cascade down through the organization.
Q3) What is the likely impact of perquisites on the employees who receive them?
A)A lowered sense of commitment toward the organization
B)An elevated sense of status in the organization
C)A perceived leveling out of special privileges among employees
D)Increased turnover due to lower restrictions on travel
E)Reduced job satisfaction since perquisites can be taxed
Q4) Top managers are often given special privileges known as _________.
Q5) In most appraisal systems, the employee's primary evaluator is the _________.
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Chapter 7: Managing Stress and the Work-Life Balance
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Sample Questions
Q1) Family, friends, and co-workers have always described JoAnna as a very optimistic person. In general, people like JoAnna
A)tend to handle stress better.
B)are more prevalent in America than in Japan or Brazil.
C)are more prone to experience the physical effects of stress.
D)are more prone to experience the psychological effects of stress.
E)see themselves as more complex individuals.
Q2) If Rohan is feeling discrepancies between role requirements and his personal values, it is called _____ conflict.
A)intrarole
B)interrole
C)intrasender
D)intersender
E)person-role
Q3) Task demands and physical demands are types of ______ stressors.
Q4) Two basic organizational strategies for helping employees manage stress are institutional programs and individual coping mechanisms.
A)True
B)False
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Chapter 8: Decision Making and Problem Solving
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Sample Questions
Q1) A crucial assumption of the behavioral approach to decision-making is that decision makers operate with bounded rationality rather than with the perfect rationality assumed by the rational approach.
A)True
B)False
Q2) Roger purchases stock in a public company and he refuses to sell it even after repeated drops in the original price he paid for the stock. Jim has decided to purchase more of the stock in anticipation of making a profit, and has decided to keep the stock in the face of increasing losses. Roger is suffering from
A)organizational delusion.
B)problem misidentification.
C)escalation of commitment.
D)groupthink.
E)self-reactions.
Q3) Prospect theory argues that when people make decisions under conditions of certainty they are more motivated to avoid losses than they are to seek gains.
A)True
B)False
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10
Chapter 9: Foundations of Interpersonal and Group Behavior
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Sample Questions
Q1) A heterogeneous group is more likely to be productive when the task is complex, requires a collective effort, and demands creativity.
A)True
B)False
Q2) Which of the following is NOT a stage of group development?
A)Control and organization
B)Motivation and productivity
C)Mutual acceptance
D)Communication and decision making
E)Leadership and norm making
Q3) With a _______, group members follow a generate-discussion-vote cycle until they reach a decision.
Q4) The Delphi technique is designed for use by groups
A)that are very large.
B)that are very small.
C)that do not meet face-to-face.
D)that have suffered from groupthink in the past.
E)that are familiar with the rules of brainstorming.
Q6) Discuss the various ways group size may affect performance. Page 11
Q5) Describe the relationship between group composition and performance.
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Chapter 10: Using Teams in Organizations
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Sample Questions
Q1) Teams can reduce the degree of stress that employees experience on the job.
A)True
B)False
Q2) What is (are) the new role(s) of managers in teams?
A)Supervisors and evaluators
B)Top managers
C)Team members
D)Technical specialists
E)Coaches and facilitators
Q3) Demanding, high performance goals challenge members to create an effective group, as opposed to being part of a team.
A)True
B)False
Q4) Usually, teams require different types of skills to be effective.
A)True
B)False
Q5) Having a common purpose and common performance goals sets the tone and direction of the team.
A)True
B)False
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Chapter 11: Communication in Organizations
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Sample Questions
Q1) All of the following are examples of oral communication in organizations EXCEPT:
A)a telephone call.
B)reading a manual out loud to coworkers.
C)discussing a task.
D)sending a memo to colleagues.
E)a conversion on cell phones.
Q2) Communication is essential to the ______ process.
Q3) The primary purpose of organizational communication, according to your text, is to A)define problems.
B)make decisions.
C)share information.
D)achieve coordinated action.
E)meet industry requirements.
Q4) In the ______ network, all individuals communicate with all others.
Q5) _______ is a specialized or technical language of a trade, field, or profession.
Q6) Jargon is a specialized or technical language of a trade, profession, or social group.
A)True B)False
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Chapter 12: Traditional Models for Understanding Leadership
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Sample Questions
Q1) Define leadership and briefly describe the three major approaches to studying leadership.
Q2) When task structure is low, according to path-goal theory, directive leadership tends to be more effective.
A)True
B)False
Q3) In Vroom's decision tree approach, there are five basic decision styles that correspond to five levels of subordinate participation in decision making.
A)True
B)False
Q4) According to the path-goal theory, leaders can affect subordinates' performance by
A)clarifying what behaviors will lead to desired rewards.
B)identifying important traits of the leader and his or her subordinate.
C)establishing fixed responses to environmental situations.
D)allowing subordinates to set their own goals.
E)evaluating performance and communicating this to the employee.
Q5) Describe, discuss, and give specific examples of the Least Preferred Coworker (LPC) scale.
15
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Chapter 13: Contemporary Views of Leadership in Organizations
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Sample Questions
Q1) ______ seem to be more autocratic when they make decisions.
Q2) Research has not provided leaders with a thorough and definitive guide for functioning in the virtual world.
A)True
B)False
Q3) The ______ model of leadership stresses the importance of variable relationships between supervisors and each of their subordinates.
Q4) Individual task and organizational characteristics that tend to outweigh the leader's ability to affect subordinates' satisfaction and performance are called
A)leadership transformations.
B)leadership attributions.
C)strategic leadership.
D)leadership substitutes.
E)charisma.
Q5) Describe, discuss, and give examples of the emerging importance of virtual leadership.
Q6) In the Hersey and Blanchard model of leadership, when leaders are faced with moderate-to-high follower readiness, they should adopt a(n) ______ style.
Page 16
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Chapter 14: Power, Politics, and Organizational Justice
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Sample Questions
Q1) Position power is power that resides in a person's individual characteristics, regardless of the span of control.
A)True
B)False
Q2) _________, a subtle form of referent power, means that a leader behaves in the way he or she wants subordinates to act.
Q3) Leadership only matters if influence has occurred.
A)True
B)False
Q4) Power and political behavior are likely to play an important role in perceptions of informational justice.
A)True
B)False
Q5) Expert power involves the control over informational resources.
A)True
B)False
Q6) What is impression management? Discuss its implications for managers.
Q7) ________ will probably result from an attempt to exercise power if the subordinate accepts and identifies with the leader.
Page 17
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Chapter 15: Conflict and Negotiation in Organizations
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Sample Questions
Q1) Rules and procedures are not particularly effective when coordination problems and conflict are complex or unusual.
A)True
B)False
Q2) Describe, discuss, and give examples of the factors that cause conflicts between individuals and groups.
Q3) Extreme conflict between organizations often must ultimately be resolved
A)after one organization is declared the "winner."
B)in court.
C)by first-line supervisors.
D)by entry-level employees.
E)in a lengthy shareholders meeting.
Q4) Task conflict in organizations is based on differing goals and the content of work.
A)True
B)False
Q5) As a device for managing conflict, a manager in a(n) _______ coordinates activities acting as a common point of contact.
Q6) The Win-Win approach is a four-step approach illustrated in ______ model.
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Chapter 17: Organization Design
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Sample Questions
Q1) The _______ perspective of organizational design includes the role of the top management decision maker.
Q2) Discuss the basic elements of and contributions made by the Sociotechnical Systems approach.
Q3) In a(n) _______ bureaucracy work is highly specialized and formalized, and decision-making is usually concentrated at the top.
Q4) The organizational environment is comprised of all of the following factors EXCEPT:
A)Other organizations
B)Customers
C)Government
D)Unemployment rate
E)Employees
Q5) Organizational technology consists of mechanical and intellectual processes that are used to create outputs.
A)True
B)False
Q6) Analyze how the environment influences organization structure. Provide an example.
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Page 19
Chapter 18: Organization Culture
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Sample Questions
Q1) As an entrepreneur, Ajay is interested in developing the organizational culture in his company, AJ Services. Once he has formulated the strategic values, what should be his next step to focus on?
A)Reinforce cultural behaviors
B)Hire consultants
C)Create a vision of its direction
D)Initiate implementation strategies
E)Develop cultural values
Q2) Which of these attempts of link the cultural attributes of firms with their performance?
A)Sociology
B)Anthropology
C)Psychology
D)Economics
E)Social psychology
Q3) One simple definition of corporate culture is "the way we do things around here."
A)True
B)False
Q4) Managing the organization culture requires attention to _______.
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Chapter 19: Organization Change and Development
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Sample Questions
Q1) The three most basic types of organization development techniques are ______, task-technological, and group-individual.
Q2) The first step in Lewin's Process Model of change is
A)refreezing.
B)unfreezing.
C)change itself.
D)prepare for it by planning.
E)static.
Q3) _____ differ substantially from previous generations with respect to education, expectations, and value systems.
Q4) John and Mark are brothers who were born in 1958 and 1961 respectively. Accordingly, they can be classified as ______ and _______.
A)Generation X; Generation Y
B)Millennials; Baby-boomers
C)Generation Y; Generation X
D)Generation Z; Baby-boomers
E)Baby-boomers; Generation X
Q5) Describe, discuss, and give examples of Lewin's Process Model of planned changed.
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