Organizational Behavior
Exam Materials
Course Introduction
Organizational Behavior examines the dynamics of individuals and groups within organizational settings, exploring how human behavior impacts organizational effectiveness. The course covers key concepts such as motivation, leadership, team dynamics, organizational culture, communication, power, and change management. Through case studies, discussions, and research, students will develop an understanding of how to analyze and influence workplace behaviors, manage conflict, enhance productivity, and foster a positive organizational climate. This foundational knowledge prepares students to navigate and improve complex organizational environments in their future professional roles.
Recommended Textbook
Labor Relations and Collective Bargaining 9th Edition by Michael R. Carrell
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13 Chapters
840 Verified Questions
840 Flashcards
Source URL: https://quizplus.com/study-set/3998
Page 2
Chapter 1: The American Labor Movement
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65 Verified Questions
65 Flashcards
Source URL: https://quizplus.com/quiz/80275
Sample Questions
Q1) The __________ stated that labor was not a commodity, that the existence and operation of labor was not prohibited by antitrust, and that the individual members of unions were not restrained from lawful activities.
A) Clayton Act
B) Railway Labor Act
C) Norris-LaGuardia Act
D) Wagner Act
Answer: A
Q2) In the public sector, governments were able to resist collective bargaining because of the _____.
A) Spoils Systems of President Andrew Jackson
B) Executive Order of President John F. Kennedy
C) National Labor Relations Act
D) Sovereignty Doctrine
Answer: D
Q3) Fannie Sellins was killed for her union activities.
A)True
B)False
Answer: True
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Page 3
Chapter 2: The Changing Workplace
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65 Verified Questions
65 Flashcards
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Sample Questions
Q1) The union density payroll membership percentage rate declined from 35% to under _____% from 1955 to 1960.
A) 25
B) 15
C) 10
D) 30
Answer: D
Q2) Although the % began to fall, the number of union members continued to grow from 17 million in 1954 to a peak of ____ million in 1978.
A) 15.7
B) 33.4
C) 18.7
D) 20.2
Answer: D
Q3) Work teams that have the authority to make decisions and act without employer approval are illegal under the NLRA.
A)True
B)False
Answer: False
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Page 4
Chapter 3: Establishing a Bargaining Process
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65 Verified Questions
65 Flashcards
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Sample Questions
Q1) The basic underlying principle for the _____'s determination of an appropriate unit is that only employees having a substantial mutuality of interest in wages, hours, and working conditions can be appropriately grouped in that unit.
A) Master agreement
B) NLRB
C) NLRA
D) NEA
Answer: B
Q2) A union has exclusive bargaining rights for all employees:
A) Who are union members.
B) Within the bargaining unit.
C) In the company.
D) Who have paid dues.
Answer: B
Q3) Whenever a union member performs as a steward, his/her authority is limited to the job site.
A)True
B)False
Answer: True
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Page 5
Chapter 4: Organizational Campaigns
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64 Verified Questions
64 Flashcards
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Sample Questions
Q1) For an employer's interference with employee rights to be considered an unfair labor practice, the NLRB:
A) Requires proof of actual interference, restraint, or coercion.
B) Requires three eyewitnesses to the alleged act.
C) Will not consider the motive of the employer.
D) Uses a "reasonable probability test" of interference, restraint, or coercion.
Q2) The "24-hour rule" prohibits:
A) Employers from making organizational campaign speeches on company time to assemblies of employees within 24 hours of a scheduled election.
B) Unions from making organizational campaign speeches on company time to assemblies of employees within 12 hours of a scheduled election.
C) Employers and unions from picketing within 24 hours of a scheduled election.
D) Employers from a lockout within 24 hours of a strike.
Q3) Boulwarism is not lawful under the National Labor Relation Act.
A)True
B)False
Q4) Supervisors are allowed to solicit employee support for a union.
A)True
B)False
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Chapter 5: The Negotiation Process
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65 Verified Questions
65 Flashcards
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Sample Questions
Q1) Final negotiation settlements do not need to be approved by a vote of the union's membership.
A)True
B)False
Q2) Suggested attributes of the successful negotiator include which of the following?
A) Is not too firm.
B) Lets emotions known.
C) Holds firm - less flexible.
D) Sets clear objectives.
Q3) Which of the following people is not likely to be a member of the labor negotiating team?
A) City Mayor
B) Chief shop steward
C) Business agent
D) International union representative
Q4) Pressure bargaining is used to pressure the other party into accepting something they would normally refuse.
A)True
B)False
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Chapter 6: Collective Bargaining: Strategies and Tactics
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65 Verified Questions
65 Flashcards
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Sample Questions
Q1) The need norm is known as keeping all significant issues in their current state.
A)True
B)False
Q2) Interests of ________________________ are kept hidden.
A) Process bargaining
B) Collective bargaining
C) Distributive bargaining
D) Interest-based bargaining
Q3) Effective ___________ and listening to responses are critical negotiation skills.
A) Negotiations
B) Questioning
C) Knowledge
D) Reservations
Q4) _________________ conduct negotiations.
A) Unions
B) Issues
C) People
D) Companies
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Chapter 7: Compensation Issues
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65 Verified Questions
65 Flashcards
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Sample Questions
Q1) In 2004, the U.S. Department of Labor issued new regulations to determine if an employee is classified as exempt.
A)True
B)False
Q2) Which of the following provides for time and one-half pay for any time worked over 40 hours in a week for most workers?
A) Wagner Act
B) Fair Labor Standards Act
C) Davis-Bacon
D) Walsh-Healy Act
Q3) Increased foreign and domestic nonunion competition have forced unions to accept which of the following new wage adjustment techniques?
A) COLA
B) Equal year deferred wage increase
C) Front-end loaded deferred wage increase
D) Back-end loaded deferred wage increase
Q4) Wages and benefits are the "meat and potatoes" of collective bargaining.
A)True
B)False
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Chapter 8: Employee Benefits
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61 Verified Questions
61 Flashcards
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Sample Questions
Q1) In a qualified plan, the employer pays a portion of the funding, and the employee pays the other portion.
A)True
B)False
Q2) Which is the least commonly negotiated concession?
A) Vacation pay
B) Holiday pay
C) Pension benefits
D) Subcontracting to nonunion suppliers
Q3) Reporting pay clauses usually provide for employees to be paid a minimum of eight hours pay even if no work is available.
A)True
B)False
Q4) _____________ is/are the newest and fastest growing type of retirement plans and are found in 10% of collective bargaining contracts.
A) Pension benefit corporations
B) Defined benefit plans
C) Cash balance plans
D) FRISA
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Chapter 9: Seniority Rights
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65 Verified Questions
65 Flashcards
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Sample Questions
Q1) The decision in U.S. Airways, Inc. v. Barnett rejected seniority systems.
A)True
B)False
Q2) Management will generally drug test current employees under one of ________ policies. A) 6 B) 4 C) 5 D) 3
Q3) Arbitrators generally recognize that signing a contract requires that all jobs in existence will continue to be performed by members of the bargaining unit.
A)True
B)False
Q4) In which type of organization would job security issues involving layoff and recall be less important to employees?
A) Auto manufacturer
B) Public utility
C) Baker
D) Printer
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Chapter 10: Contract Implementation
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65 Verified Questions
65 Flashcards
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Sample Questions
Q1) Neither party can be required to discuss or modify a contract during the contract term.
A)True
B)False
Q2) According to a 2002 survey completed by the Bureau of National Affairs, ___% of all contracts are 5 years in length.
A) 9
B) 5
C) 11
D) 1
Q3) The NLRB's "contract bar doctrine" provides that:
A) A labor agreement bars management from arbitrary behavior.
B) A valid contract prevents another union from petitioning the NLRB to represent the workers.
C) Labor contracts bar the courts from reviewing management's disciplinary actions.
D) Labor contracts bar union negotiators from representing other unions.
Q4) By law, the union is the exclusive bargaining agent for the bargaining unit.
A)True
B)False
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Chapter 11: Grievance and Disciplinary Procedures
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65 Verified Questions
65 Flashcards
Source URL: https://quizplus.com/quiz/80265
Sample Questions
Q1) A grievance moves from the informal to the formal stage when:
A) The employee contacts the shop steward.
B) The shop steward contacts the supervisor.
C) The grievance is reduced to writing.
D) The union grievance committee meets to discuss the grievance.
Q2) _____% of all manufacturing contracts include "violation of company rules" as a reason for immediate dismissal.
A) 20
B) 22
C) 15
D) 61
Q3) An ____ is often defined as any perceived violation of a contract provision.
A) Gripe
B) Grievance
C) Arbitration
D) Due process
Q4) According to the <U>Harvard Business Review</U> only about 14% of nonunion companies have a grievance procedure.
A)True
B)False
Page 13
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Chapter 12: The Arbitration Process
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65 Verified Questions
65 Flashcards
Source URL: https://quizplus.com/quiz/80264
Sample Questions
Q1) Arbitrators usually give management the right to make technological improvements, even if some workers are adversely affected unless the contract provides otherwise.
A)True
B)False
Q2) In general, if arbitrators recognize incompetence, this should not be treated the same as other disciplinary problems.
A)True
B)False
Q3) The common law of the shop is recognition of the bargaining history of those in a different industry.
A)True
B)False
Q4) Which of the following factors will not often be used by arbitrators in deciding a grievance?
A) Credentials of the representatives of the parties
B) Contract language
C) Other arbitration awards
D) Past practice
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Page 14
Chapter 13: Comparative Global Industrial Relations
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65 Verified Questions
65 Flashcards
Source URL: https://quizplus.com/quiz/80263
Sample Questions
Q1) International economic interdependence has been driven over the past 30 years by:
A) EEO
B) IGC
C) CRA
D) FDI
Q2) High unemployment is one of the potential reasons France has an extraordinarily low union density.
A)True
B)False
Q3) Key elements of the WRZ include all of the following except:
A) Custom union power
B) Restrictions on striking
C) Streamlined "Award" system
D) Less emphasis on enterprise bargaining
Q4) Wal-mart, the U.S. retailer with a history of antiunion policies, allowed unions in stores in China.
A)True
B)False
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Page 15