Organization Development
Pre-Test Questions
Course Introduction
Organization Development is a course designed to introduce students to the principles, strategies, and techniques that drive planned change in organizations. Through an exploration of behavioral science concepts and real-world case studies, students will learn how to assess organizational effectiveness, diagnose issues, and implement interventions that enhance performance and employee well-being. The course covers topics such as culture, leadership, change management, team dynamics, and the evaluation of development initiatives, equipping students with the skills necessary to lead and support positive change in diverse workplace settings.
Recommended Textbook
Organization Development and Change 10th Edition by Thomas G. Cummings
Available Study Resources on Quizplus
23 Chapters
473 Verified Questions
473 Flashcards
Source URL: https://quizplus.com/study-set/1126
Page 2
Chapter 1: General Introduction to Organization Development
Available Study Resources on Quizplus for this Chatper
23 Verified Questions
23 Flashcards
Source URL: https://quizplus.com/quiz/22112
Sample Questions
Q1) Which of the following is not one of the "stems" of OD?
A) laboratory training
B) environmental analysis
C) action research/survey feedback
D) participative management and quality of work life
Answer: B
Q2) According to the Managerial Grid, an individual's style can best be described as which of the following:
A) the way he or she dresses
B) his or her concern for production and people
C) how he or she interacts with management
D) the way he or she deals with problems
Answer: B
Q3) One of the original strategic change interventions was Open Systems Planning developed by Richard Beckhard.
A)True
B)False
Answer: True
To view all questions and flashcards with answers, click on the resource link above. Page 3
Chapter 2: The Nature of Planned Change
Available Study Resources on Quizplus for this Chatper
24 Verified Questions
24 Flashcards
Source URL: https://quizplus.com/quiz/22113
Sample Questions
Q1) To be a successful in international settings, the OD practitioner must
A) educate client on their own cultural biases
B) follow the same general model of planned change as in domestic settings
C) adapt the action research process to fit the cultural context
D) provide feedback once process is complete
Answer: C
Q2) The same steps in the action research model should be applied regardless of whether the organization is under- organized or over-organized.
A)True
B)False
Answer: False
Q3) Contemporary applications of action research emphasize
A) data gathering and analysis
B) consultation with a behavioral scientist
C) an increased degree of member involvement
D) problem(s) identification
Answer: C
To view all questions and flashcards with answers, click on the resource link above.
4
Chapter 3: The Organization Development Practitioner
Available Study Resources on Quizplus for this Chatper
17 Verified Questions
17 Flashcards
Source URL: https://quizplus.com/quiz/22114
Sample Questions
Q1) With the development of new and varied intervention approaches, the role of the OD professional needs to be seen as being along the entire continuum from client-centered to consultant-centered.
A)True
B)False
Answer: True
Q2) refers to the ability to recognize and express emotions appropriately, to use emotions in decisions, and to regulate emotions.
A) ethics
B) emotional intelligence
C) intervention
D) evaluation
Answer: B
Q3) Which is generally correct concerning OD practitioners?
A) they are people utilizing OD principles in their profession
B) they may share a common set of humanistic values
C) they have similar training, skills, and knowledge
D) all of the above
Answer: D
To view all questions and flashcards with answers, click on the resource link above.
Page 5
Chapter 4: Entering and Contracting
Available Study Resources on Quizplus for this Chatper
20 Verified Questions
20 Flashcards
Source URL: https://quizplus.com/quiz/22115
Sample Questions
Q1) If you are the OD practitioner entering into a contract relationship, who is your 'relevant' client?
A) everyone in the organization
B) individuals who are included in a survey
C) everyone who contributes to the problem
D) generally those who can directly impact change issues
Q2) The burden of responsibility for selecting an OD consultant lies entirely with
A) the client organization
B) the consultant
C) both the client organization and the consultant
D) the manager of the client organization
Q3) When it comes to entering into an OD relationship, what is meant by the phrase, "the problem is never the problem"?
A) new problems arise during the OD process
B) the presenting problem may just be a symptom rather than the real problem
C) the client may not reveal the problem
D) OD interventions only address symptoms, not problems
Q4) Describe how an organization might select an OD practitioner, noting what criteria are important to evaluate.
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Diagnosing
Available Study Resources on Quizplus for this Chatper
23 Verified Questions
23 Flashcards
Source URL: https://quizplus.com/quiz/22116
Sample Questions
Q1) Collaborating with management is essential for a successful diagnosis.
A)True
B)False
Q2) The task environment consists of individuals and organizations that interact directly with the organization.
A)True
B)False
Q3) Which general diagnostic model most underlies OD?
A) general systems model
B) closed systems model
C) open systems model
D) variable systems model
Q4) What are the key properties of a system?
A) inputs, transformations, and outputs
B) feedback
C) equifinality
D) all of the above
Q5) Compare and contrast the key dimensions of the general environment, the task environment and the enacted environment of an organization.
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: Collecting, Analyzing, and Feeding Back Diagnostic Information
Available Study Resources on Quizplus for this Chatper
20 Verified Questions
20 Flashcards
Source URL: https://quizplus.com/quiz/22117
Sample Questions
Q1) Which method of gathering data is the most "objective"?
A) questionnaires
B) interviews
C) unobtrusive measures
D) observation
Q2) Describe the advantages and disadvantages of the various methods of data collection.
Q3) Interview data can be collected and analyzed quickly.
A)True
B)False
Q4) Quantitative measures of one group's behavior can be useful even without a comparison group.
A)True
B)False
Q5) Unobtrusive measures provide a highly subjective view of how the organization functions.
A)True
B)False
Q6) Under what conditions are quantitative tools useful in analyzing data? Qualitative tools? Page 8
To view all questions and flashcards with answers, click on the resource link above.
Page 9
Chapter 7: Designing Interventions
Available Study Resources on Quizplus for this Chatper
20 Verified Questions
20 Flashcards
Source URL: https://quizplus.com/quiz/22118
Sample Questions
Q1) The need to tailor interventions suggests that applications of the same intervention are often identical.
A)True
B)False
Q2) Global social change organizations tend to be dominated by a strong set of normative values and beliefs.
A)True
B)False
Q3) Which of the following is not a type of OD intervention outlined in this text?
A) human process interventions
B) human resources management
C) strategic
D) financial
Q4) OD interventions in organizations implementing a global strategic orientation will most likely focus on:
A) efficiency
B) interpersonal relationships between the parent country and the subsidiary officer
C) decentralizing decision making policies
D) clarifying geocentric personnel policies
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 8: Managing Change
Available Study Resources on Quizplus for this Chatper
19 Verified Questions
19 Flashcards
Source URL: https://quizplus.com/quiz/22119
Sample Questions
Q1) People resist change because:
A) they can't see the benefits
B) they don't see the need
C) they don't expect success
D) all of the above
Q2) Understanding how people experience change requires the change agent to have great capacity for empathy and support.
A)True
B)False
Q3) What political activities might be engaged in to successfully implement change?
Q4) Which of the following is not considered a strategy for dealing with resistance to change?
A) make change information available and salient
B) include members directly in planning and implementing change
C) practice active listening
D) avoid conflict
Q5) Describe the key elements of an effective change management program.
Q6) Why do most change efforts fail?
Q7) If you were developing a change program, how would you create readiness for change?
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 9: Evaluating and Institutionalizing Organization Development Interventions
Available Study Resources on Quizplus for this Chatper
20 Verified Questions
20 Flashcards
Source URL: https://quizplus.com/quiz/22120
Sample Questions
Q1) Evaluating OD interventions always involves measuring their impact on employee satisfaction, productivity, and the bottom line.
A)True
B)False
Q2) Job enrichment calls for adding discretion, variety, and meaningful feedback to people's jobs.
A)True
B)False
Q3) What are the two kinds of feedback involved in evaluation and what do they tell us?
Q4) Which is not an intervention characteristic that affects institutionalization?
A) goal specificity
B) internal support
C) programmability
D) worker satisfaction
Q5) Discuss setting up valid research designs.
Q6) Socialization is the most important institutionalization process.
A)True
B)False
Q7) Define institutionalization and discuss specific institutionalization processes.
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 10: Interpersonal and Group Process Approaches
Available Study Resources on Quizplus for this Chatper
20 Verified Questions
20 Flashcards
Source URL: https://quizplus.com/quiz/22121
Sample Questions
Q1) The results of team building can be classified into three main areas. Which of the following is not one of these areas?
A) the results specific to only one individual
B) the results specific to the group's operation and behavior
C) the results affecting the group's relationships
D) the results specific to one or more individuals
Q2) An issue with performance measurement is that most research is based on hard facts rather than considering people's perceptions.
A)True
B)False
Q3) The issue of who should lead a team building session is partially a function of the capabilities of the manager.
A)True
B)False
Q4) Discuss how team building interventions help an organization. Describe activities that are relevant to individuals, the group and organization relationships.
Q5) Describe process consultation. Discuss when is should be used and how it applies to organization development.
To view all questions and flashcards with answers, click on the resource link above. Page 13
Chapter 11: Organization Process Approaches
Available Study Resources on Quizplus for this Chatper
21 Verified Questions
21 Flashcards
Source URL: https://quizplus.com/quiz/22122
Sample Questions
Q1) Open-systems methods for the large-group meeting begin with a A) an open discussion about the future
B) selecting one representative from each organization group
C) diagnosis of the existing environment and how the organization relates to it
D) members creating a list of constraints to change
Q2) Describe the key success requirements for a microcosm group intervention.
Q3) Intergroup relations interventions are necessary whenever there is conflict between two or more groups.
A)True
B)False
Q4) Microcosm groups are small, representative groups who can solve problems in the group and recommend actions to address the problem in the larger system.
A)True
B)False
Q5) System wide process interventions include which of the following:
A) change programs directed at improving processes
B) task accomplishment between groups
C) subsystems
D) all of the above
To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 12: Restructuring Organizations
Available Study Resources on Quizplus for this Chatper
26 Verified Questions
26 Flashcards
Source URL: https://quizplus.com/quiz/22123
Sample Questions
Q1) Process structures eliminate ______________ and _____________:
A) process stagnation/autonomy
B) hierarchical/departmental boundaries
C) technology/help work design
D) process stagnation/help job satisfaction
Q2) Discuss the difference between process-based and network-based structures.
Q3) Which of the following is a key step in the downsizing intervention?
A) working without a clear strategy
B) announcing the layoffs early in the process
C) addressing the needs of survivors and those who leave
D) clarifying the strategy after the layoffs
Q4) Customer centric organizations work best under which of the following conditions?
A) stable and predictable markets
B) uncertain and complex markets
C) small organizations
D) highly focused on innovation
Q5) Compare the two primary technostructural interventions (downsizing and reengineering) discussed in this chapter and note their general differences and similarities.
To view all questions and flashcards with answers, click on the resource link above. Page 15
Chapter 13: Employee Involvement
Available Study Resources on Quizplus for this Chatper
19 Verified Questions
19 Flashcards
Source URL: https://quizplus.com/quiz/22124
Sample Questions
Q1) A working definition of EI encompasses which of the following criteria?
A) power
B) rewards
C) information
D) all of the above
Q2) Employee involvement affects productivity indirectly by influencing .
A) organizational structure
B) employee satisfaction
C) power struggles
D) the organization's values
Q3) The key factors driving interest in Employee Involvement were competitive demands for lower costs, higher performance, and greater flexibility in organizations.
A)True
B)False
Q4) Statistical process control techniques are usually an integral part of training in total quality management.
A)True
B)False
Q5) Describe the four elements associated with employee involvement interventions.
To view all questions and flashcards with answers, click on the resource link above. Page 16
Chapter 14: Work Design
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/22125
Sample Questions
Q1) Which is not a characteristic of traditional jobs?
A) high technical uncertainty
B) little need for employee discretion
C) relatively high amount of employee interaction
D) routine and repetitive
Q2) Discuss sociotechnical systems theory and contrast it with the open systems theories of organization development?
Q3) Which statement is not characteristic of self-managed work groups?
A) team members learn a variety of skills
B) team members are paid on the basis of their degree of effort and individual accomplishment
C) team members set their own production goals
D) the team can control member's task behaviors
Q4) The engineering approach produces and :
A) traditional jobs/efficient performance
B) innovation/job satisfaction
C) motivation/job enrichment
D) motivation/autonomy
Q5) Discuss the technical and personal-need factors that affect work design success?
To view all questions and flashcards with answers, click on the resource link above. Page 17
Chapter 15: Performance Management
Available Study Resources on Quizplus for this Chatper
20 Verified Questions
20 Flashcards
Source URL: https://quizplus.com/quiz/22126
Sample Questions
Q1) Various departments within an organization initiate performance management.
A)True
B)False
Q2) Reward inequities can be a major source of job dissatisfaction.
A)True
B)False
Q3) Most decisions about promotions in organizations are made in a top-down, open manner.
A)True
B)False
Q4) Which of the following is not a design criterion for performance appraisal?
A) acceptance by organizational members
B) must be available to top performing employees
C) focuses on critical control points
D) meets a cost/benefit test
Q5) Contrast the effects of various reward systems. Which are most effective?
Q6) Discuss the performance management model. How does performance management relate to employee involvement and work design?
Q7) What is the rationale for goal setting? Do you agree or disagree and why?
Q8) What can be done to improve performance appraisal systems?
To view all questions and flashcards with answers, click on the resource link above. Page 18
Chapter 16: Talent Management
Available Study Resources on Quizplus for this Chatper
20 Verified Questions
20 Flashcards
Source URL: https://quizplus.com/quiz/22127
Sample Questions
Q1) Compare and contrast leadership development interventions with career development interventions? In what areas and activities might they overlap?
Q2) Integrating "career planning" with human resource planning can help merge employees' needs with those of the organization.
A)True
B)False
Q3) During which career stage do people focus on mentoring others?
A) withdrawal
B) maintenance
C) establishment
D) advancement
Q4) Which of the following criteria are important when assessing the outcome of management and leadership development interventions?
A) participants initial reactions
B) participant behaviors during job activities
C) improvements in the participant's or organization's effectiveness
D) all of the above
Q5) How do coaching and mentoring contribute to leadership development?
To view all questions and flashcards with answers, click on the resource link above. Page 19
Chapter 17: Workforce Diversity and Wellness
Available Study Resources on Quizplus for this Chatper
18 Verified Questions
18 Flashcards
Source URL: https://quizplus.com/quiz/22128
Sample Questions
Q1) Stress is an illness covered by employee health insurance.
A)True
B)False
Q2) Workforce diversity refers primarily to the increasing number of ethnic backgrounds entering the workforce.
A)True
B)False
Q3) Possible organizational sources of stress for employees include .
A) work overload
B) physical environment
C) role conflict
D) role ambiguity
Q4) Organizations may encourage employees to participate in stress charting to identify stress symptoms.
A)True
B)False
Q5) Describe the major diversity trends facing organizations and how organizations might use various OD interventions to respond to these trends.
To view all questions and flashcards with answers, click on the resource link above. Page 20
Chapter 18: Transformational Change
Available Study Resources on Quizplus for this Chatper
21 Verified Questions
21 Flashcards
Source URL: https://quizplus.com/quiz/22129
Sample Questions
Q1) Organizations undertake transformational change when
A) there are sharp changes in economic conditions that change competition within an industry
B) there are changes in executive leadership
C) the organization faces a threat to survival
D) all of the above
Q2) The key roles of leadership in transformational change are
A) envisioning, energizing, and enabling
B) diagnosis, change, and enabling
C) envisioning, change, and refreezing
D) enabling, creating, and energizing
Q3) How does integrated strategic change differ from traditional strategic planning and traditional planned organization change?
Q4) Which of the following is not a step in integrated strategic change?
A) analyzing the current strategy and organization
B) designing and implementing the strategic change plan
C) mapping the demand system
D) choosing a desired strategy and organization
Q5) Under what conditions are transformational changes necessary?
Q6) How would an OD practitioner attempt to change an organization's culture?
Page 21
To view all questions and flashcards with answers, click on the resource link above.
Chapter 19: Continuous Change
Available Study Resources on Quizplus for this Chatper
20 Verified Questions
20 Flashcards
Source URL: https://quizplus.com/quiz/22130
Sample Questions
Q1) Organizations can apply the OL processes to all of the following types of learning except .
A) single-loop learning
B) double-loop learning
C) deutero learning
D) turbo learning
Q2) Codification and personalization are techniques used on organization learning interventions.
A)True
B)False
Q3) Organization learning (OL) interventions are typically associated with A) management and leadership teams
B) information systems and technology departments
C) human resources and social processes
D) none of the above
Q4) The most prevalent form of learning in organizations is single-loop learning which is focused on improving the status quo.
A)True
B)False
Q5) How can an OD practitioner help an organization become self designing?
Page 22
To view all questions and flashcards with answers, click on the resource link above.
Chapter 20: Transorganizational Change
Available Study Resources on Quizplus for this Chatper
18 Verified Questions
18 Flashcards
Source URL: https://quizplus.com/quiz/22131
Sample Questions
Q1) Which of the following is the stage of the merger and acquisition process that ensures the alliance is approved by the appropriate regulatory agencies?
A) partner selection
B) legal combination phase
C) operational combination phase
D) cultural integration phase
Q2) Team building and other human process interventions can play important roles in merger and acquisition integration.
A)True
B)False
Q3) In the identification stage of creating a network, which of the following activities do OD practitioners participate?
A) take an activist role in choosing potential members
B) survey the political realities of the new network
C) clarify the goals, products & technology exchanges of the network organizations
D) all of the above
Q4) Explain the four phases of network development. When should network development be applied?
To view all questions and flashcards with answers, click on the resource link above. Page 23
Chapter 21: Organization Development for Economic, Ecological, and Social Outcomes
Available Study Resources on Quizplus for this Chatper
20 Verified Questions
20 Flashcards
Source URL: https://quizplus.com/quiz/22132
Sample Questions
Q1) Describe the dimensions that support sustainable effectiveness as SMOs assign resource allocations.
Q2) Upon which of the following does an SMO derive its long-term success?
A) a powerful board of directors
B) its code of ethics
C) its organizational identity
D) its mission
Q3) Because GSCOs have such an honorable mission, it is rare for their stakeholders to be in conflict.
A)True
B)False
Q4) GSCOs create horizontal linkages that include channels of communication and influence upward to governmental and policy-level decision-making processes.
A)True
B)False
Q5) Organizations should generate sustainable outcomes across economic, social, and ecological objectives.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 24
Chapter 22: Organization Development in Nonindustrial
Settings: Health Care, and School Systems
Available Study Resources on Quizplus for this Chatper
20 Verified Questions
20 Flashcards
Source URL: https://quizplus.com/quiz/22133
Sample Questions
Q1) All of the following are reasons suggested for why education reform has failed except .
A) lack of collaborative vision
B) misplaced focus
C) lack of clarity on desired results
D) failure to manage change process
Q2) Opportunities for OD practitioners in the public school system include
A) developing values-based principles of practice (respect, inclusion, collaboration, authenticity, self-awareness, empowerment)
B) developing mission and vision statements, clarify values and goals
C) designing a systems approach to learning
D) all of the above
Q3) When OD practitioners work with the public-sector organization, it may be difficult to get various stakeholders to agree on a common goal.
A)True
B)False
Q4) Describe how OD interventions could facilitate integration among the various stakeholders (physicians, pharmacies, hospitals, insurance companies) within the health care system.
To view all questions and flashcards with answers, click on the resource link above.
Chapter 23: Future Directions in Organization Development
Available Study Resources on Quizplus for this Chatper
19 Verified Questions
19 Flashcards
Source URL: https://quizplus.com/quiz/22134
Sample Questions
Q1) The academic trend in OD searches for variables that explain change and effectiveness.
A)True
B)False
Q2) Discuss how technological changes might change OD processes.
Q3) How might globalization of the economy impact OD efforts across the world?
Q4) Which trend within Organization Development calls for a return to traditional values and practices with a focus on process interventions?
A) pragmatic trend
B) traditional trend
C) scholarly trend
D) global trend
Q5) All of the following except are included in the proposed research agenda for the future of OD.
A) the comparative analysis of international and cross-cultural OD interventions
B) the certification of OD practitioners
C) the link between change processes and organizational performance
D) the applications of complexity theory concepts to OD
Q6) How can OD support ecological sustainability in the future?
To view all questions and flashcards with answers, click on the resource link above. Page 26
Q7) Compare and contrast the traditional, pragmatic, and scholarly trends within OD.