Operations Planning and Control Test Bank
Course Introduction
Operations Planning and Control explores the fundamental principles and practices required to effectively manage and coordinate the production and delivery of goods and services within organizations. The course covers essential topics such as demand forecasting, capacity planning, inventory management, production scheduling, and quality control. Students learn how to design and analyze operational systems, use quantitative tools and software, and develop strategies to optimize resource utilization and increase efficiency. Case studies and practical applications are emphasized to illustrate how operations planning and control concepts are applied in real-world business environments, with a focus on achieving cost efficiency, timely delivery, and customer satisfaction.
Recommended Textbook
Introduction to Operations and Supply Chain Management 4th Edition by Cecil
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17 Chapters
1186 Verified Questions
1186 Flashcards
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B. Bozarth
Chapter 1: Introduction to Operations and Supply Chain Management
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67 Verified Questions
67 Flashcards
Source URL: https://quizplus.com/quiz/49762
Sample Questions
Q1) A(n)________-tier supplier for Acme sells directly to them.
Answer: first
Q2) There is no need for an organizational interface between the finance function and the operations and supply chain management function.
A)True
B)False
Answer: False
Q3) In the Sweet Action! supply chain,the flowers produce the nectar which is collected by the bees.The busy bees take this nectar and produce honey,which is collected by the beekeeper,who puts it in quart jars and supplies it to the baker.The baker produces a lovely array of confections,which are purchased by the local restaurant.The restaurant sells these confections to their loyal diners,who gleefully consume them and nag the chef for his recipe.Which of these statements about this supply chain is best?
A) The busy bees are a first-tier supplier of the local restaurant.
B) The beekeeper is a first-tier supplier of the local restaurant.
C) The baker is a first-tier supplier of the local restaurant.
D) The local restaurant is a first-tier supplier of the loyal diners.
Answer: C
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Chapter 2: Operations and Supply Chain Strategies
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71 Verified Questions
71 Flashcards
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Sample Questions
Q1) As long as each functional area in a company operates efficiently,their strategies can be very different.
A)True
B)False
Answer: False
Q2) Which of these is NOT one of the primary objectives of an operations and supply chain strategy?
A) To help management choose the right mix of structural and infrastructural elements, based on a clear understanding of the performance dimensions valued by customers and the trade-offs involved.
B) To ensure that the firm's structural and infrastructural choices are strategically aligned with the firm's business strategy.
C) To support the development of core competencies in the firm's operations and supply chains.
D) To align structural and infrastructural elements to convert order winners into order qualifiers as determined by the mission statement.
Answer: D
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Chapter 3: Process Choice and Layout Decisions in Manufacturing and Services
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82 Verified Questions
82 Flashcards
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Sample Questions
Q1) A sporting apparel manufacturer that produces t-shirts to commemorate significant athletic achievements for proud students and alumni probably uses:
A) a fixed position layout.
B) batch manufacturing.
C) a continuous flow process.
D) a production line.
Answer: B
Q2) The ________ includes all the value-added physical and intangible activities that a service organization provides to the customer.
Answer: service package
Q3) A customer service function at an insurance firm that handles claims based on the first letter of the customer's last name is an example of applying group technology to a service operation.
A)True
B)False
Answer: False
Q4) ________ are products that are customized only at the very end of the manufacturing process.
Answer: Assemble-to-order
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Chapter 4: Business Processes
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71 Verified Questions
71 Flashcards
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Sample Questions
Q1) A set of tasks or activities that addresses the main value-added activities of an organization is a:
A) process.
B) primary process.
C) support process.
D) development process.
Q2) In statistical terms,a process that achieves Six Sigma quality will generate about:
A) zero defects per million opportunities.
B) six defects per million opportunities.
C) three defects per million opportunities.
D) thirty-four defects per million opportunities.
Q3) Level 1 of the SCOR model is organized around the five core management processes: plan,source,make,deliver,and return.
A)True
B)False
Q4) Describe the three types of processes and the relationships between them.
Q5) When an employee team develops a process map,they should document the process ________.
Q6) Level two of the SCOR model divides SCM activities into _________.
Page 6
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Chapter 5: Managing Quality
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58 Verified Questions
58 Flashcards
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Sample Questions
Q1) A barbecue sauce producer makes their product in an 80-ounce bottle for a specialty store.Their historical process mean has been 80 ounces and their tolerance limits are set at 80 ounces plus or minus 1 ounce.What does their process standard deviation need to be in order to sustain a process capability ratio of 1.66?
A) 0.10
B) 0.20
C) 0.25
D) 0.33
Q2) On the first day of class at a new university you made judgments about the quality of the class before the professor had entered the room.You noted the comfort of the accommodations,the fine works of art in the halls and on the classroom wall and the soothing music piped in over the sound system.This dimension of quality is:
A) aesthetics.
B) performance.
C) features.
D) perceived quality.
Q3) ________ are teams or individuals who have the authority and responsibility for improving the organization's business processes.
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Chapter 6: Managing Capacity
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61 Verified Questions
61 Flashcards
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Sample Questions
Q1) A lead capacity strategy has the advantage of:
A) a reduced risk of overbuilding.
B) greater productivity due to high utilization levels.
C) ensuring adequate capacity during all types of growth.
D) the ability to put off large investments as long as possible.
Q2) Virtual supply chains have the advantage of efficiency,but this advantage is gained in a trade-off with decreased flexibility.
A)True
B)False
Q3) The average waiting time on a Thursday night for a table at a popular Chinese restaurant is 30 minutes.If customers arrive at the rate of four per hour and both the service and arrival rates are Poisson distributed,what is the average service time?
A) greater than 3 but less than 4 per hour
B) greater than 4 but less than 5 per hour
C) greater than 5 but less than 6 per hour
D) cannot be determined from the information provided.
Q4) Define theoretical and rated capacity and name four factors that affect a company's capacity.Indicate how each factor impacts rated capacity.
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Page 8
Chapter 6: A: Advanced Waiting Line Theory and Simulation
Modeling
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63 Verified Questions
63 Flashcards
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Sample Questions
Q1) Frenzied cruise vacationers besiege Tatiana,their excursion coordinator,and her fourteen assistants at the Port of Cozumel when they realize that all water excursions have been cancelled for no reason in particular.It takes them 4 minutes to find the customers an alternative excursion activity and customers cluster around them at the rate of 200 per hour.About how many customers are clustered around them,either receiving service or waiting in line to receive their valuable service if the service times are exponentially distributed and the arrivals follow a Poisson distribution?
A) 17.86
B) 14.17
C) 13.25
D) 19.66
Q2) The only way to enter Jellystone Park is past Ranger Smith,who checks your camping gear and warns you about the bears in the park.The next step of the entrance process is to pay your site fee to Ranger Dwayne.This is a single ________ system.
Q3) Customers that leave the system after waiting in line for a while are ________ but customers that don't even join the line because it looks too long are ________.
Q4) If 5 minutes passes between customer arrivals then the ________ is 12/hour.
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Chapter 7: Supply Management
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82 Flashcards
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Sample Questions
Q1) The purchasing team occasionally examined its spending patterns to identify irregularities as part of a(n)________.
Q2) Competitive bidding,active sourcing,and using industry standards are all actions that are appropriate if the sourcing strategy is to:
A) form partnerships with suppliers.
B) maximize commercial advantage.
C) simplify the acquisition process.
D) ensure supply continuity.
Q3) Cross sourcing is a strategy in which two suppliers are used for the same purchased product or service.
A)True
B)False
Q4) When compared with single sourcing,multiple sourcing has the advantage of: A) spreading risk.
B) volume leveraging.
C) lower transportation costs.
D) reduced quality variability.
Q5) The bulk of insourcing costs are usually ________ costs.
Q6) Define outsourcing and discuss its advantages and disadvantages.
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Chapter 8: Logistics
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78 Verified Questions
78 Flashcards
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Sample Questions
Q1) The online tracking systems offered by overnight carriers are examples of logistics information systems known as ________.
Q2) The assignment model assumes that:
A) there are no economies of scale in shipping from one point to another.
B) the total amount shipped must exceed plant capacity.
C) the total amount shipped must not exceed demand at each location.
D) negative shipment quantities are acceptable as long as they are balanced by a positive shipment elsewhere.
Q3) Hub and spoke systems are characterized by:
A) "spokes" that are represented by the sites that receive the goods.
B) "hubs" that hold inventory until the appropriate season or upswing in demand.
C) inventory locations that are close to producers, not customers.
D) warehouses that are used as sorting facilities.
Q4) Compare any four transportation modes by volume of goods moved in the United States and apparent strengths and weaknesses.
Q5) The complicated gift basket was delivered exactly as it was designed and in plenty of time to be enjoyed during seasonal celebrations.From a logistics performance standpoint,the product could be considered a(n)________.
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Chapter 9: Forecasting
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69 Verified Questions
69 Flashcards
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Sample Questions
Q1) What is a collaborative planning,forecasting,and replenishment system and how might it benefit those who choose to use it?
Q2) Multiple regression is used when the forecaster believes that more than one independent variable should be used to predict the variable of interest.
A)True
B)False
Q3) Over the long run,fluctuations in demand due to seasonality are greater than those due to randomness.
A)True
B)False
Q4) A seasonal pattern in time series data is evident when the level of the variable of interest moves erratically up or down from one period to the next.
A)True
B)False
Q5) Qualitative forecasts are used when there is plenty of relevant data. A)True
B)False
Q6) ________ is unpredictable movement from one time period to the next.
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Chapter 10: Sales and Operations Planning Aggregate Planning
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Sample Questions
Q1) Your book describes three phases in the implementation of sales and operations planning in an organization.What are the three phases and what takes place in each?
Q2) Tim subtracted his cash outflows for 2015 from his cash inflows for the same period to arrive at his ________.
Q3) An organization has developed three alternate sales and operations plans for the coming six months and now must choose between them.They should consider:
A) how their plan will impact supply chain partners.
B) what the cash flows are like.
C) how flexible the plan is.
D) All of these are useful criteria for a sales and operation plan.
Q4) In order for ________ planning to work,the mix of products or services must be essentially the same from one time period to the next or the products must have very similar resource requirements.
Q5) Last month a firm made 100 model A's using all of their available labor.If they have already taken orders for 150 model A's for next month,then their planning value must be 1.5.
A)True
B)False
Page 13
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Chapter 11: Managing Inventory Throughout the Supply Chain
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69 Flashcards
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Sample Questions
Q1) Tata Motors assembles cars from their own parts and subassemblies and also controls the mining and fabrication of the materials used to create those parts.When Anand ordered his luxury sedan with the platinum dashboard he knew he wouldn't be taking delivery of his dream car the next week.Rather,he would be waiting a while thanks to:
A) a mismatch between supply chain lead time and customer demand.
B) a mismatch between overall demand levels and productive capacity.
C) a mismatch between demand and the most efficient production volume.
D) a mismatch between demand and the most efficient shipment volume.
Q2) A local barbecue joint makes one massive batch of potato salad each day.If they run out of this savory side before the end of the day,their last few customers are less than satisfied,but if they make too much,they sell it to the local hog farmer for feed.Every serving costs an equivalent of $0.23 to make,but can be sold for $2.50 to customers and for $0.12 to the hog farmer.The average daily demand is for 400 servings with a standard deviation of 40 servings.How many servings should be made each day? One day the hog farmer cancels the contract - evidently there are some things that even hogs won't eat.With no fallback position,how many servings of potato salad should the barbecue joint make? Discuss the discrepancy between the two numbers.
Q3) Describe any four types of inventory and the drivers that spur their need.
Page 14
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Chapter 12: Managing Production Across the Supply Chain
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82 Verified Questions
82 Flashcards
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Sample Questions
Q1) Describe the scope,inputs,and outputs of sales and operations planning,master scheduling,and MRP.
Q2) If a manufacturer had no inventory of any kind but had orders for 10 finished units of their sole product,their buyer would know what parts to order if they were supplied with a:
A) backward schedule.
B) bill of material.
C) rough-cut capacity plan.
D) planning horizon order sheet.
Q3) From a revenue standpoint,a producer would rather have higher forecasted demand than booked orders.
A)True
B)False
Q4) The planning technique that uses the master production schedule to monitor key resource requirements is:
A) rough-cut capacity planning.
B) horizon planning.
C) resource planning.
D) handfield planning.
Q5) Explain all of the information that is provided by a master schedule.
Page 15
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Chapter 12: A: Supply Chain Information Systems
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54 Verified Questions
54 Flashcards
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Sample Questions
Q1) At one time,if an organization wanted to automate using a computer system,they had to develop the program on their own.Today,there is software available to perform virtually every business function although most of them will not conform exactly to what a company needs.Describe two software tools that can be used for business process analysis and design.
Q2) The authors make the point that cloud computing has in many respects made life easier for business and for consumers.Discuss three negative aspects to cloud computing.
Q3) Customer relationship management refers to planning and control activities and information systems that link a firm with its downstream customers.
A)True
B)False
Q4) Warehouse and transportation planning systems support strategic planning efforts by allocating fixed logistics capacity in the best possible way,given business requirements.
A)True
B)False
Q5) What are the salient features of cloud computing?
Q6) Warehouse and transportation planning systems support ________ planning efforts.
Page 16
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Chapter 13: Jitlean Production
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64 Verified Questions
64 Flashcards
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Sample Questions
Q1) Lean thinking has received considerable attention in the last decade,but tools such as kanbans cannot be used in all production environments.
A)True
B)False
Q2) A kanban can be:
A) a container.
B) a card.
C) a visual cue.
D) All of these can be kanbans.
Q3) In the water and rocks analogy for lean:
A) water represents problems.
B) water represents inventory.
C) rocks represent inventory.
D) water wears away rocks gradually just like continuous improvement programs improve quality.
Q4) Some companies have found it beneficial to combine the planning capabilities of kanban with the control capabilities of MRP.
A)True
B)False
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Chapter 14: Managing Projects
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72 Verified Questions
72 Flashcards
Source URL: https://quizplus.com/quiz/49777
Sample Questions
Q1) The earliest finish time of an activity is always later than its latest start time.
A)True
B)False
Q2) PERT is an acronym meaning:
A) Project Evaluation and Review Technique.
B) Project Execution and Review Technique.
C) Program Evaluation and Review Technique.
D) Plan Estimation and Review Technique.
Q3) Refer to the scenario above.One activity has identical earliest finish and latest start times.What is the common number for this unusual activity?
A) 17
B) 18
C) 21
D) 29
Q4) A critical path is composed entirely of critical activities.
A)True
B)False
Q5) For critical path activities,slack is equal to ________.
Q6) In what ways are projects distinct from typical business activities?
Page 18
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Chapter 15: Developing Products and Services
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Sample Questions
Q1) The feasibility of a product or service is evaluated during the:
A) planning phase.
B) evaluation phase.
C) launch phase.
D) concept development phase.
Q2) Value may be increased by simultaneously increasing cost and decreasing functionality.
A)True
B)False
Q3) What is design for the environment (DFE)? Provide examples of products or services that have been developed with this in mind.
Q4) What does the A represent in the acronym DMADV?
A) Analyze
B) Assign
C) Advise
D) Agenda
Q5) What are the advantages for a manufacturer of parts standardization and modular architecture and how are they related?
Q6) What is value analysis and how is it typically conducted?
Page 19
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