Operations Management Test Bank
Course Introduction
Operations Management is a comprehensive course that explores the principles, techniques, and applications involved in efficiently producing goods and services. Students will learn how organizations design, operate, and improve processes to optimize productivity, quality, and customer satisfaction. The course covers fundamental topics such as process analysis, capacity planning, supply chain management, lean operations, inventory control, and quality management. Through case studies and practical exercises, students will develop problem-solving skills and gain insights into how effective operations strategies contribute to competitive advantage in both manufacturing and service industries.
Recommended Textbook
Project Management The Managerial Process 7th Edition by Erik Larson
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16 Chapters
1624 Verified Questions
1624 Flashcards
Source URL: https://quizplus.com/study-set/2855
Page 2
Chapter 1: Modern Project Management
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98 Verified Questions
98 Flashcards
Source URL: https://quizplus.com/quiz/56924
Sample Questions
Q1) In the _____________ stage of What is a project?, project objectives are established, teams are formed, and major responsibilities are assigned.
A)Identifying
B)Defining
C)Planning
D)Executing
E)Closing
Answer: B
Q2) Which of the following represents the correct order of stages within the project life cycle?
A)Planning, Defining, Executing, Closing
B)Closing, Planning, Defining, Executing
C)Defining, Planning, Executing, Closing
D)Executing, Defining, Planning, Closing
E)Planning, Defining, Closing, Executing
Answer: C
Q3) The first stage in the project life cycle is the concept stage.
A)True
B)False Answer: False
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Chapter 2: Organization Strategy and Project Selection
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97 Verified Questions
97 Flashcards
Source URL: https://quizplus.com/quiz/56923
Sample Questions
Q1) In classifying the kinds of projects an organization has in its portfolio, projects that are typically those needed to meet regulatory conditions required to operate in a region are ___________ projects.
Answer: compliance (must do
Explanation: Compliance projects are typically those needed to meet regulatory conditions required to operate in a region; hence, they are called "must do" projects.
Q2) A project that a powerful, high-ranking official is advocating is often termed a(n)___________.
Answer: sacred cow
Explanation: Project selection may be based not so much on facts and sound reasoning, but rather on the persuasiveness and power of people advocating projects.The term "sacred cow" is often used to denote a project that a powerful, high-ranking official is advocating.
Q3) One way to offset the influence of politics on project management within an organization is to have a well-defined project selection model.
A)True
B)False
Answer: True
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Chapter 3: Organization: Structure and Culture
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101 Verified Questions
101 Flashcards
Source URL: https://quizplus.com/quiz/181493
Sample Questions
Q1) Which of the following cultural characteristics relates to the degree to which groups within the organization are encouraged to operate in a coordinated or independent manner?
A)Member identity
B)Team emphasis
C)Managerial focus
D)Unit integration
E)Control Answer: D
Q2) Factors in identifying cultural characteristics include all the following EXCEPT A)Norms.
B)Customs.
C)Values.
D)Attitude.
E)All of these are factors in identifying cultural characteristics. Answer: D
Q3) Any organization has its own personality, much like an individual's personality.
A)True
B)False Answer: False
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Chapter 4: Defining the Project
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99 Verified Questions
99 Flashcards
Source URL: https://quizplus.com/quiz/56921
Sample Questions
Q1) What is a work package and what information does it contain?
Q2) Identify and briefly describe the three categories used to classify the priority of major project parameters.
Q3) All of the following are usually included in a work package EXCEPT
A)Work to be done.
B)The time needed to complete the work.
C)A single person who is responsible for its completion.
D)All the costs for the work package.
E)All of these are included in a work package.
Q4) A selective outline of the project that ensures the identification of all tasks and an understanding of what is to be done is called a(n)____________.
Q5) Integrating a project's work packages within the organization's management structure is known as work breakdown structure.
A)True
B)False
Q6) What is an organization breakdown structure and how would you use it to plan a project?
Q7) What is meant by a work breakdown structure and how does it help manage projects?
Page 6
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Chapter 5: Estimating Project Times and Costs
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101 Verified Questions
101 Flashcards
Source URL: https://quizplus.com/quiz/56920
Sample Questions
Q1) Under what conditions would the top-down approach to estimating project times and costs be the best choice?
Q2) The estimating factor that considers the skill level of participants doing the estimating is known as the ___________ factor.
Q3) The pattern of improvement identified from a worker having performed a task multiple time is known as a
A)Reduced Failure Rate.
B)Optimistic Estimate.
C)Learning Curve.
D)Both Reduced Failure Rate and Learning Curve.
Q4) Accounting would be an example of which of the following costs typically found in a project?
A)Labor
B)Direct
C)Direct project overhead
D)General and administrative overhead
E)Salary
Q5) The best way to __________________ is to collect and archive data on past projects.
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Chapter 6: Developing a Project Plan
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) Tom is responsible for ordering hardware for a custom home his company is building.The contractor installing the hardware is scheduled to start in 5 working days, but the hardware is on backorder and will not arrive for another 9 working days.Fortunately, Tom has 10 days of slack; however, he shares this slack with the hardware installer.He will have to let the contactor know that the hardware will be ready 4 days later than expected and that the slack for the installer has been reduced by 4 days.Tom and the installer share 10 days of
A)Free Slack.
B)Shared Slack.
C)Total Slack.
D)Critical Slack.
E)Functional Slack.
Q2) A(n)__________ activity is frequently used to identify the use of fixed resources or costs over a segment of the project.
Q3) If the project has a duration of 13 days, the project should be completed 13 days from the day it starts.
A)True
B)False
Q4) What is a lag and give an example of when you would need to use one?
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Chapter 7: Managing Risk
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98 Verified Questions
98 Flashcards
Source URL: https://quizplus.com/quiz/181494
Sample Questions
Q1) The attempt to recognize and manage potential and unforeseen trouble spots that may occur when a project is implemented is known as
A)Risk forecasting.
B)Risk management.
C)Contingency planning.
D)Scenario analysis.
E)Disaster protection.
Q2) Risks are evaluated in terms of
A)Likelihood and cost.
B)Cost and schedule.
C)Impact and cost.
D)Time and impact.
E)Likelihood and impact.
Q3) What is Change Control Management and what function does it perform?
Q4) This response is used to increase the potential effect of an identified Opportunity.
A)Exploit
B)Share
C)Enhance
D)Accept
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Chapter 8: Scheduling Resources and Costs
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102 Verified Questions
102 Flashcards
Source URL: https://quizplus.com/quiz/56917
Sample Questions
Q1) In a resource-constrained project, the completion date is most likely to change.
A)True
B)False
Q2) Having too few programmers and too many engineers is an example of a people resource constraint.
A)True
B)False
Q3) Sequential activities hold just as much potential for resource conflicts as parallel activities.
A)True
B)False
Q4) Resource bottlenecks are one of the three more common problems encountered in managing multiproject resource schedules.
A)True
B)False
Q5) While balancing assignments, a project manager must also balance:
A)Overall project cost.
B)Talent development.
C)Earned value.
D)Work package slack.
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Chapter 9: Reducing Project Duration
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106 Verified Questions
106 Flashcards
Source URL: https://quizplus.com/quiz/56916
Sample Questions
Q1) Creation of the ___________ graph keeps the importance of indirect costs in the forefront of decision making.
Q2) The less steep the cost slope of an activity, the
A)Less it costs to shorten one time period.
B)More it costs to shorten one time period.
C)Smaller the crash time is.
D)Larger the crash time is.
E)Cannot be determined by the information given.
Q3) Emily has recently learned that she needs to reduce the duration of her project to meet an imposed deadline.She has calculated the crash cost per unit and knows the maximum units each activity can be reduced.What is the next step?
A)Find the activity with the lowest crash cost
B)Calculate the optimum cost-time point
C)Calculate the crash point
D)Identify the critical path
E)Find the activity with the highest crash cost
Q4) What does it mean to say that a project network is sensitive and why is that important to a project manager who needs to reduce the duration of his or her project?
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Page 11
Chapter 10: Being an Effective Project Manager
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101 Verified Questions
101 Flashcards
Source URL: https://quizplus.com/quiz/56915
Sample Questions
Q1) An individual's character alone is adequate to generate trust.
A)True
B)False
Q2) Customers define the scope of the project, and ultimately, project success rests in their satisfaction.
A)True
B)False
Q3) ________-related currencies enhance a colleague's sense of worth by sharing tasks that increase skills and abilities, delegating authority over work so that others experience ownership, and allowing individuals to feel comfortable stretching their abilities.
Q4) Managers spend the majority of their time outside their offices in the ________ style of management.
Q5) To provide greater clarity to business ethics, many companies and professional groups
A)Encourage managers to rely on their own personal sense of right and wrong.
B)Post consequences to unethical behavior.
C)Publish a code of conduct.
D)Conduct annual training seminars on business ethics.
E)Establish a reward system for those who display ethical behavior.
Page 12
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Chapter 11: Managing Project Team
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106 Verified Questions
106 Flashcards
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Sample Questions
Q1) Strategies to manage dysfunctional conflict do NOT include _____ the conflict.
A)Control
B)Arbitrate
C)Mediate
D)Accept
E)Encourage
Q2) The use of 6:30
A.M.The meetings continued for about two weeks until the project got back on schedule.At that time the project manager announced that the next meeting was canceled, and no further sunrise meetings were ever scheduled. A.M.meetings to get a project back on schedule is an example of ______ reinforcement to motivate project performance.
Project managers do not have direct authority over many key people, especially the contractors from the other companies.They do, however, have the freedom to convene meetings at their convenience.A project manager instituted daily "coordination meetings," which were required of all the principals involved, at 6:30
Q3) Project managers and team members have to recognize the _________________ they are operating under in order to do the best that they can.
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Chapter 12: Outsourcing: Managing Interorganizational Relations
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) Best practices in outsourcing project work include all the following EXCEPT
A)Well-defined requirements and procedures.
B)Training and team-building activities.
C)Well-established conflict management processes.
D)Frequent reviews and status updates.
E)Short-term, no-pressure outsourcing relationships.
Q2) Successful firms are very careful in selecting the work to be outsourced.If expectations and requirements are fuzzy or open to debate, working together can become very difficult.The following are ways to clarify requirements and procedures EXCEPT
A)Make sure that different firms' project management systems are integrated.
B)Contract only work with clearly defined deliverables with measurable outcomes.
C)Establish who has access to certain information through robust safeguards.
D)Make sure communication is well structured and interactions are managed to avoid confusion.
E)Document your requirements.
Q3) Toyota and DaimlerChrysler collaborating with suppliers to develop new automobile platforms is an example of outsourcing.
A)True
B)False
Page 14
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Chapter 13: Progress and Performance Measurement and Evaluation
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101 Verified Questions
101 Flashcards
Source URL: https://quizplus.com/quiz/56912
Sample Questions
Q1) Given a BAC of 5,500 and an EAC of 6,000, the project is expected to be completed _________ budget.
Q2) Schedule variance measures progress in time units.
A)True
B)False
Q3) A negative VAC indicates that the project will be completed over budget.
A)True
B)False
Q4) The first step in creating a project control system for measuring and evaluating project performance is to set a ________.
Q5) In some cases, conditions or scope can change, which, in turn, will require a change in the baseline plan to recognize new information.
A)True
B)False
Q6) All scope changes that result in increased costs should be avoided. A)True
B)False
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Q7) Identify and describe two methods for tracking and trending schedule performance.
Chapter 14: Project Closure
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99 Verified Questions
99 Flashcards
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Sample Questions
Q1) Retrospectives of lessons learned are designed to improve performance on current and future projects.
A)True
B)False
Q2) The ________ section of the final project report is often technical in nature and focuses on solutions to problems that surfaced.
Q3) Retrospective methodology is one positive step toward ensuring lessons learned are developed and implemented.
A)True
B)False
Q4) The purpose of project __________ is to assess how well the project team, team members, and project manager performed.
Q5) Which of the following is NOT a wrap-up closure activity that might be found on a checklist?
A)Getting delivery acceptance from the customer
B)Reassigning project team members
C)Closing accounts and seeing all bills are paid
D)Evaluation of team performance
E)Creating a final report
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Chapter 15: International Projects
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107 Verified Questions
107 Flashcards
Source URL: https://quizplus.com/quiz/56910
Sample Questions
Q1) Which of the following is NOT a potential advantage of managing international projects?
A)Increased income
B)Foreign currency exchange rates
C)Foreign travel
D)Increased career opportunities
E)New life-time friends
Q2) Which of the following is NOT a potential negative outcome for an international project manager?
A)Personal risk
B)Absence from home
C)Missed career opportunities
D)Adverse conditions
E)Virtual teams
Q3) The __________ tend to be less animated than Americans.They avoid open displays of affection and physical contact.
Q4) The initial stage of culture shock is irritability and hostility.
A)True
B)False
Q5) What is a guideline/caution when working with Mexicans on projects?
Page 17
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Chapter 16: An Introduction to Agile Project Management
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98 Verified Questions
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Sample Questions
Q1) Using Scrum methodology, specific features are created according to four distinct phases during each sprint.The third phase is to ________ the feature so that it is functional.
Q2) For some agile projects, ___________ are established, which is the maximum budget that should not be exceeded in the development of a given product or service.
A)Project accounts
B)Contingencies
C)Agile accounts
D)Ceilings
E)Scrum logs
Q3) Continuous improvement is a principle found in most agile project management methods.It is demonstrated when teams reflect, learn, and adapt to change; work updates the plan.
A)True
B)False
Q4) Traditional approaches to project management concentrate firmly on thorough planning up front.
A)True
B)False
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