Operations Management
Pre-Test Questions
Course Introduction
Operations Management explores the fundamental principles and techniques used to design, operate, and improve the processes that transform resources into finished goods and services. The course covers topics such as process analysis, capacity planning, inventory control, quality management, supply chain coordination, and project management. Emphasizing both strategic and tactical decision-making, students learn how effective operations can lead to increased efficiency, cost reduction, and enhanced customer satisfaction in various organizational contexts. Through case studies and practical applications, the course prepares students to address real-world operational challenges across multiple industries.
Recommended Textbook Management 11th Edition by Ricky W.
Griffin
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Page 2
Chapter 1: Managing and the Managers Job
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Q1) Chrysler Group,operated by Fiat,repaid $551 million in one quarter to the U.S.government for a loan provided during bankruptcy reorganization.Fiat's CEO was a(n)
A)disturbance handler.
B)liaison.
C)leader.
D)resource allocator.
E)entrepreneur.
Answer: D
Q2) The gecko in the Geico commercials is playing the ____ role.
A)disseminator
B)entrepreneur
C)liaison
D)spokesperson
E)figurehead
Answer: D
Q3) Managerial work follows an orderly,systematic progression through the workweek.
A)True
B)False
Answer: False
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Chapter 2: Traditional and Contemporary Issues and Challenges
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Q1) Henri Fayol,a French industrialist,was the first to identify all EXCEPT which of the following managerial functions?
A)Planning
B)Organizing
C)Leading
D)Supporting
E)Controlling
Answer: D
Q2) Griffin presents a way of integrating the perspectives of management.Briefly explain the advantages of using such a framework.
Answer: Students should note that each school of management thought is complementary rather than mutually exclusive and that this framework recognizes this fact.Furthermore,it brings in the systems approach,which recognizes the interdependence of subsystems and the advantages to be gained from synergy.It also brings out the dangers of closed systems thinking and probable subsequent entropy.Finally,it incorporates the idea from contingency theory that universal solutions to problems are inappropriate and that even under similar circumstances,managers often have to take different corrective actions to handle a situation.
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Chapter 3: The Environment and Culture of Organizations
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Sample Questions
Q1) When entrepreneur Gene Reilly's dog couldn't drink water,he developed a canine sports drink,which he marketed and called Rebound.Which of the following is part of the general environment for Reilly's company?
A)Dog owners
B)The American Kennel Association
C)The company that supplies the plastic bottles in which the drink is sold
D)The lending institution that gave Reilly his start-up capital
E)The sociocultural belief that says it is all right for people to give dogs human characteristics
Answer: E
Q2) A jihadist called for a violent attack on David Letterman after the comedian made fun of Al Qaeda leaders.Letterman rarely does a single show without making fun of American leaders.This is an example of differences in the ____ dimension.
A)internal
B)political-legal
C)task
D)sociocultural
E)economic
Answer: D
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Chapter 4: The Ethical and Social Environment
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Sample Questions
Q1) The purpose of a political action committee (PAC)is to
A)lobby on behalf of trade associations.
B)circumvent laws regarding donations by businesses to election campaigns.
C)provide opportunities for personal contacts with legislators.
D)ensure that businesses do not attempt to bribe officials.
E)prevent businesses from getting excessive tax breaks.
Q2) ____ is a thorough,formal analysis of the effectiveness of a firm's response to social responsibility.
A)An ethics review
B)A legal compliance assessment
C)A corporate conduct review
D)A corporate social audit
E)Whistle-blowing
Q3) The ____________________ Act requires CEOs and CFOs to personally vouch for the truthfulness and fairness of their firms' financial disclosures.
Q4) ____________________,organization culture,and how the organization responds to whistleblowers all help shape and define people's perceptions of the organization's stance on social responsibility.
Q5) Why should an organization contribute to socially responsible programs?
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Chapter 5: The Global Environment
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Sample Questions
Q1) The quickest way to enter most new markets is through
Q2) Which of the following countries does NOT have a mature market economy?
A)Germany
B)Korea
C)Sweden
D)Iran
E)Spain
Q3) ____ gives preference to domestic producers through content or price restrictions.
A)A maquiladora
B)Nationalization
C)Privatization
D)Buy national legislation
E)A boycott
Q4) ____ is an example of a high-potential/high-growth economy.
A)Syria
B)The Philippines
C)South Korea
D)China
E)Kuwait
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Chapter 6: The Multicultural Environment
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Sample Questions
Q1) Do you think there will ever be a truly multicultural organization? Why? If yes,how long until you think it will happen?
Q2) Which of the following statements about the nature of an organization is TRUE?
A)An organization's culture is unrelated to its diversity because diversity is typically legally mandated.
B)Significant multiculturalism exists no matter what type of organization culture exists.
C)Total diversity is more likely to exist than no diversity.
D)Diversity within an organization should be conceptualized as a continuum.
E)An organization's diversity is unrelated to its social culture.
Q3) Religion is a dimension of ____________________.
Q4) The ____________________ of an organization is the set of values that help its members understand what the organization stands for.
Q5) A major advantage to diversity is that it will lead to a(n)____________________ in the overall quality of a company's workforce.
Q6) Resource acquisition,marketing,and problem-solving are ways diversity can create a(n)____________________ for organizations.
Q7) What are the current trends in diversity?
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Chapter 7: Basic Elements of Planning and Decision Making
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Sample Questions
Q1) An earthquake in India destroyed a plant that manufactured component parts for the milling equipment that Addison Company sells.As a result of this unexpected event,Addison's production manager had to write a short-range ____________________ plan.
Q2) ____ plans are the broad plans developed by top managers and the board of directors to guide the general direction of the organization.
A)Tactical
B)Contingency
C)Operational
D)Single-use
E)Strategic
Q3) One widely used method for formal goal setting is ____________________,which gives subordinates a voice in the goal setting and planning process. or
Q4) The broad plans developed by top managers to guide the general direction of the organization are called ____________________ plans.
Q5) A(n)____________________ plan is used for activities that recur regularly over a period of time.
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Chapter 8: Managing Strategy and Strategic Planning
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Sample Questions
Q1) AOL eliminated fees to some subscribers to try to attract more users.AOL was using a(n)____ strategy.
A)analyzer
B)star
C)reactor
D)prospector
E)defender
Q2) Which of the following is an example of one of the Miles and Snow typology classifications for business strategies?
A)Focuser
B)Rescuer
C)Aggressor
D)Prospector
E)Differentiator
Q3) The key to implementing business strategies is integrating different functions.
A)True
B)False
Q4) According to the BCG matrix,____________________ are businesses that have a high share of a stable market.
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Chapter 9: Managing Decision Making and Problem Solving
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Sample Questions
Q1) Students in management 101 sit in the same seat every class even though seats are not assigned.This is an example of a ____ decision.
A)programmed
B)satisficing
C)rational
D)nonprogrammed
E)financial
Q2) Greece was on the verge of defaulting on its debt.It decided to dock a month's pay from all elected officials as part of austerity measures.This is an example of decision making
A)with bounded rationality.
B)under risk.
C)under uncertainty.
D)with a satisficing result.
E)under certainty.
Q3) Describe how intuition,political forces,risk propensity,ethics,and escalation of commitment could impact decision making.
Q4) Under what conditions is it better to use group or team decisions rather than individual decisions?
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Chapter 10: Managing New Venture Formation and Entrepreneurship
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Sample Questions
Q1) In which of the following areas of retailing are small businesses most likely to create jobs through success?
A)Gas station
B)Creating organic health products
C)General hardware
D)Department store
E)Factory outlet
Q2) What is the current trend for minority and women-owned businesses? Why is it happening?
Q3) In addition to helping small business operators obtain funding,the SBA also provides ____________________ assistance.
Q4) Which activity in developing a business plan is the most important?
A)Choosing a business location
B)Researching the market
C)Choosing a product mix
D)Developing a production plan
E)Developing an organization chart
Q5) Describe the four major types of information presented in a business plan.
Q6) What is the nature of entrepreneurship?
Q7) How has e-commerce affected entrepreneurship? Page 12
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Chapter 11: Basic Elements of Organizing
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Sample Questions
Q1) At BMW the marketing department helps develop sales forecast for the operations managers,who give availability information to dealerships.When dealerships have a specific order,they send it to operations.What level of interdependence does this example represent?
A)Pooled
B)Mixed
C)Functional
D)Reciprocal
E)Sequential
Q2) With job enrichment,workers can ____.This does not occur with job enlargement. A)periodically move from one job to another B)complete more of the same type of tasks
C)experience enhanced pride because they excel at one narrow task
D)find their authority and responsibility are increased
E)take longer and more frequent breaks
Q3) A(n)____________________ is a more permanent task force.
Q4) The line manager can choose whether to seek or to avoid input from staff.This is called ____________________ authority.
Q5) The ratio of staff to line positions is called ____________________.
Q6) When the need for coordination is acute,a(n)____________________ may be created.
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Chapter 12: Managing Organization Design
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Sample Questions
Q1) Facebook creates social networks.It uses ____ technology.
A)large-batch
B)unit
C)continuous-process
D)transformation
E)small-batch
Q2) The existence of which of the following factors would most likely make the implementation of a matrix organization design inadvisable?
A)A need to process large amounts of information
B)Strong pressure from the environment for more than one structural design
C)Several similar businesses owned by one corporation
D)A shortage of personnel with strong marketing skills
E)A lack of funds to hire adequate staff personnel
Q3) Briefly describe the relationship between organizational strategy and organization design.Be sure to include the effects at each level of strategy.
Q4) Briefly describe the special design issues faced when a company "goes international."
Q5) ____________________ is the total number of full-time or full-time-equivalent employees.
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Chapter 13: Managing Organization Change and Innovation
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Sample Questions
Q1) Innovation is important because,without new products or services,every organization will fall behind its competition.
A)True
B)False
Q2) The first step in the reengineering process involves
A)developing goals and a strategy for reengineering.
B)creating a sense of urgency.
C)recreating the organization.
D)using top management to play a major role in the effort.
E)unfreezing.
Q3) Innovation application is the stage at which an organization introduces new products or services to the marketplace.
A)True
B)False
Q4) Organization ____________________ is a planned,organization-wide effort to enhance organizational effectiveness through behavioral science knowledge.
Q5) How do the reward system and organization culture affect innovation in organizations?
Q6) List the major types of innovation and give an example of each.
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Chapter 14: Managing Human Resources in Organizations
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Sample Questions
Q1) A(n)____________________ is usually computerized and contains information on each employee's education,skills,work experience,and career aspirations. or
Q2) ____________________ often like to work independently and tend to identify more strongly with their profession than with any company.
Q3) The Americans with Disabilities Act applies to alcoholics,drug addicts,and AIDS patients.
A)True
B)False
Q4) The process for determining compensation requires employers to go through which process?
A)Job evaluation, job analysis, and performance appraisal
B)Wage-level, wage structure, and individual wage
C)Wage-level, wage structure, individual wage and benefits level
D)Job evaluation and job analysis
E)Job evaluation, job analysis, and benefit level
Q5) List four techniques that managers can use to make the most effective use of contingent and temporary workers.
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Chapter 15: Basic Elements of Individual Behavior in Organizations
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Sample Questions
Q1) Which of the following personality traits is NOT one of the "Big Five"?
A)Agreeableness
B)Locus of control
C)Extraversion
D)Conscientiousness
E)Negative emotionality
Q2) If a person accepts employment with an organization because he thinks he will earn an attractive salary and have an opportunity to advance,he will subsequently expect that those rewards will actually be forthcoming.
A)True
B)False
Q3) ____________________ individuals are aggressive,impatient,and very work oriented.
Q4) ____ refers to a person's comfort level with relationships.
A)Conscientiousness
B)Openness
C)Self-efficacy
D)Agreeableness
E)Extraversion
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Q5) ____________________ refers to a person's ability to get along with others.
Chapter 16: Managing Employee Motivation and Performance
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Sample Questions
Q1) Raj sells office-management software to people in the medical profession.His sales manager has advised Raj that one of his goals this year should be to increase the time he spends on after-the-sale service.Once Raj has sold the software,the customer buys upgrades from the manufacturer and will never again buy from Raj.Raj sees after-the-sale service as a poor use of time that could be used to sell.In terms of the goal-setting theory,the likelihood that Raj will achieve his sales manager's goal is low due to a lack of goal
A)consistency and uniformity.
B)congruity and consistency.
C)acceptance and commitment.
D)difficulty and acceptance.
E)conformity and flexibility.
Q2) Describe your performance on a recent assignment in terms of motivation,ability,and work environment.What enhanced your performance?
Q3) Bernard Madoff is a psychopath who stole money from friends,family,and acquaintances in the largest Ponzi scheme to date.Describe his behavior in terms of expectancy theory.
Q4) The ____________________ approach to human motivation guides most contemporary thinking about human motivation.
Page 19
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Chapter 17: Managing Leadership and Influence Processes
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Sample Questions
Q1) Strategic leaders
A)understand the organization.
B)understand the organization's environment.
C)recognize the organization's current alignment with the environment.
D)work to improve the organization's current alignment with the environment.
E)All of these choices
Q2) Military leaders have no control over pay or bonuses.They rely on praise,public recognition,and evaluations for ____ power.
A)reward
B)coercive
C)expert
D)referent
E)legitimate
Q3) According to the path-goal theory,employees who see themselves as highly competent in ability may prefer ____________________ leadership.
Q4) What is the significance of strategic,cross-cultural,and ethical leadership in contemporary business?
Q5) When people have high levels of ability and don't need to be led,there is a(n)____________________ for leadership.
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Chapter 18: Managing Interpersonal Relations and Communication
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Sample Questions
Q1) The unity of command principle is best illustrated by the ____ communication network.
A)chain
B)Y
C)circle
D)all-channel
E)wheel
Q2) Which of the following statements about the grapevine is TRUE?
A)Use of the grapevine is on the decrease because of the advent of more sophisticated communication devices.
B)The grapevine format called the cluster chain primarily carries personal information.
C)Grapevine information is fairly accurate.
D)Grapevines are most active in small companies.
E)Since they cannot control the grapevine, managers should make every effort to eliminate it.
Q3) Define the term grapevine.What are the two types of grapevines found in organizations? Describe each.
Q4) Describe five types of communication networks used in work teams.
Q5) Compare and contrast oral and written communication.
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Chapter 19: Managing Work Groups and Teams
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Sample Questions
Q1) The informal leader of a group usually draws on which forms of power?
A)Legitimate and reward
B)Reward and coercive
C)Coercive and expert
D)Expert and referent
E)Referent and legitimate
Q2) Describe two groups you belong to.Why did you join them?
Q3) Alejandro wants better pay.He joins the teachers union because they strive for better pay and benefits.He joins because of
A)instrumental benefits.
B)group activities.
C)group goals.
D)need satisfaction.
E)interpersonal attraction.
Q4) Robin fills a socioemotional role in her group.She concentrates on getting the group's task accomplished.
A)True
B)False
Q5) The potential for ____________________ increases when groups are very interdependent.
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Chapter 20: Basic Elements of Control
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Sample Questions
Q1) Imagine you are the author of a nonfiction book.Describe how the three types of operational control will help ensure that your book is successful.
Q2) Army helicopter pilots follow a preflight checklist because small things here and there can add up to disaster in the air later.This illustrates
A)organizational complexity.
B)how changing conditions are influenced by innovation.
C)why control is necessary to reduce the accumulation of errors.
D)how control helps organizations respond to changing standards.
E)how organizations cope with multiple control standards.
Q3) The Sarbanes-Oxley Act,passed after the fall of Enron and Arthur Andersen,requires accounting firms to separate the auditing function from the consulting function.This example illustrates
A)organizational complexity.
B)how changing conditions are influenced by innovation.
C)why control is necessary to reduce the accumulation of errors.
D)how control helps organizations respond to changing standards.
E)All of these choices
Q4) Describe the three forms of operations control.
Q5) A year-end sales report is an example of a(n)____________________ control.
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Chapter 21: Managing Operations, Quality, and Productivity
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Sample Questions
Q1) Organizational strategies and operations management affect each other directly.
A)True
B)False
Q2) Comment on the following statement: a company selected as the Most Family Friendly Place to Work is an example of an award that is given for quality.
Q3) There is a Canadian insurance company that provides only one kind of insurance.It insures athletes who have multimillion dollar contracts that must be paid,even if the athlete is injured or in some other way unable to play.Owners buy the insurance policies as a way to protect themselves.When the insurance company decided to specialize in this type of insurance,it made a ____ decision.
A)facilities
B)product-service mix
C)capacity utilization
D)product substitutes
E)human resource mix
Q4) A triathlon uses a product layout.
A)True
B)False
Q5) Purchasing management is also called ____________________.
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Chapter 22: Managing Information and Information Technology
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Q1) Which of the following is NOT a characteristic of a transaction-processing system?
A)Useful in aggregating large amounts of data
B)Most useful to middle- and upper-level managers
C)Most useful when dealing with large numbers of similar transactions
D)Used primarily for routine and recurring situations
E)First computerized form of information system used in many organizations
Q2) A(n)____ is a communication network similar to the Internet but operating within the boundaries of a single organization.
A)web delimiter
B)intranet
C)limited Internet
D)focused website
E)extranet
Q3) What is a transaction-processing system? Who would use such a system?
Q4) When a manager checks to see that the information contained in a report to be furnished to a government agency is correct,he or she is using postaction control.
A)True
B)False
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