Managerial Communication
Mock Exam
Course Introduction
Managerial Communication focuses on the strategic role of effective communication in management and leadership within organizations. This course examines the principles, processes, and tools necessary for managers to communicate clearly and persuasively with diverse audiences, including employees, colleagues, superiors, and external stakeholders. Topics include oral and written communication, business presentations, conflict resolution, cross-cultural communication, use of technology in communication, and the development of interpersonal skills crucial for leadership. Through case studies, simulations, and practical exercises, students learn to craft messages, give and receive feedback, and utilize communication strategies to enhance organizational effectiveness and foster a collaborative work environment.
Recommended Textbook
Business and Administrative Communication 10th Edition by Kitty Locker
Available Study Resources on Quizplus 19 Chapters
1426 Verified Questions
1426 Flashcards
Source URL: https://quizplus.com/study-set/3120
Page 2
Chapter 1: Succeeding in Business Communication
Available Study Resources on Quizplus for this Chatper
76 Verified Questions
76 Flashcards
Source URL: https://quizplus.com/quiz/61858
Sample Questions
Q1) Written forms of communications are preferable over oral forms of communication when:
A) group decisions need to be made.
B) misunderstandings need to be cleared quickly.
C) communication needs to be personal.
D) conflicts need to be resolved immediately.
E) communication needs to be formal.
Answer: E
Q2) Poor writing may need to be rewritten and frequently cycled to other people for help.
A)True
B)False
Answer: True
Q3) Oral channels are better for group decision making,and allow misunderstandings to be cleared up more quickly.
A)True
B)False
Answer: True
To view all questions and flashcards with answers, click on the resource link above. Page 3
Chapter 2: Adapting Your Message to Your Audience
Available Study Resources on Quizplus for this Chatper
75 Verified Questions
75 Flashcards
Source URL: https://quizplus.com/quiz/61857
Sample Questions
Q1) Amanda George needs to give a presentation on "Drug and Alcohol Abuse" to college students in Michigan.Before preparing the presentation,she analyzes the audience and realizes that the presentation needs to focus on the underlying patterns of the issue.In the presentation,she uses metaphors and case studies as examples of severe drug abuse cases.Which of the following types according to the Myers-Briggs Type Indicator is George's audience?
A) Sensing
B) Perceiving
C) Intuiting
D) Extroverting
E) Judging
Answer: C
Q2) It is important to avoid using a salutation and close that remind an audience of their membership in a group if everyone in an audience shares the same experiences,goals,and values.
A)True
B)False
Answer: False
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: Building Goodwill
Available Study Resources on Quizplus for this Chatper
75 Verified Questions
75 Flashcards
Source URL: https://quizplus.com/quiz/61856
Sample Questions
Q1) How should negative information be presented in a message?
Answer: It is best to present negative in the middle of a message and presenting it compactly.Negative information should be placed at the beginning or end only if the negative needs to be emphasized.Giving lots of space emphasizes a point and one can deemphasize negative information by giving it as little space as possible.It is also important to give negative information only once in a message and avoid listing them in bullets or numbered lists because they occupy space and emphasize information.
Q2) Which of the following sentences carries the highest level of politeness?
A) "Submit your campaign report to me latest by Friday."
B) "Please submit your campaign report by Friday."
C) "All campaign reports must be submitted latest by Friday."
D) "Would you please submit your campaign report by Friday?"
E) "Please ensure that you submit your campaign report by Friday."
Answer: D
Q3) Straightforward negatives build credibility while giving bad news.
A)True
B)False
Answer: True
To view all questions and flashcards with answers, click on the resource link above. Page 5
Chapter 4: Navigating the Business Communication Environment
Available Study Resources on Quizplus for this Chatper
75 Verified Questions
75 Flashcards
Source URL: https://quizplus.com/quiz/61855
Sample Questions
Q1) Lillian works as a climate campaigner at an environmental organization in China.In the past few months,she has been working on multiple projects which has left her drained.She shares her work woes with Victoria who sits in the next cubicle.She says to her,"In the last three months,I have worked on eight campaigns.There is always so much work that I have been working on weekends as well.It is extremely exhausting." Explain how best Victoria can respond to Lillian which will demonstrate active listening skills.
Q2) What is a corporate culture? Explain.
Q3) A way to manage time better is to decide at the end of a day's work,what one will do in the next day's work session.
A)True
B)False
Q4) Which of the following is a good way to demonstrate active listening when a person is dealing with problems?
A) Dismissing a problem
B) Scrutinizing an issue
C) Acknowledging a problem
D) Minimizing an issue
E) Giving a quick solution
Page 6
To view all questions and flashcards with answers, click on the resource link above.
Chapter 5: Planning, Composing, and Revising
Available Study Resources on Quizplus for this Chatper
75 Verified Questions
75 Flashcards
Source URL: https://quizplus.com/quiz/61854
Sample Questions
Q1) Patricia Moore has been asked by her project manager to prepare a report on the "Protection of the Green Sea Turtle" campaign that she has been working on.She has just started composing titles for the different sections of her report,and is jotting down important milestones of the campaign.Which of the following process is Moore working on?
A) Editing
B) Writing
C) Brainstorming
D) Proofreading
E) Revising
Q2) Is beginning a sentence with words "and","but",or "also" recommended? Explain.
Q3) Brainstorming,clustering,and free writing are ways of getting ideas before one begins to write.
A)True
B)False
Q4) Bypassing occurs when two people use the same word or phrase to mean,or denote,different things.
A)True
B)False
Q5) List the guidelines that need to be followed for sentence length and structure.
Page 7
To view all questions and flashcards with answers, click on the resource link above.
Chapter 6: Designing Documents
Available Study Resources on Quizplus for this Chatper
75 Verified Questions
75 Flashcards
Source URL: https://quizplus.com/quiz/61853
Sample Questions
Q1) What is the importance of different quadrants in a document? Explain.
Q2) It is important to use every possible highlighting and decorative device to make a document more attractive and easier to read.
A)True
B)False
Q3) Strong conventions work well with all audiences.
A)True
B)False
Q4) Michelle Davis is currently preparing a report on "The Education System in Ghana." She understands that she has a lot of content and decides to use a large page size of 841 × 1189 mm.She also places the page numbers on the bottom right corner because she feels they are easily noticeable.Which of Charles Kostelnick's level of design is Davis most likely using?
A) Supra
B) Intra
C) Extra
D) Inter
E) Outer
Q5) How can headings be used effectively?
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Communicating Across Cultures
Available Study Resources on Quizplus for this Chatper
66 Verified Questions
66 Flashcards
Source URL: https://quizplus.com/quiz/61852
Sample Questions
Q1) Nora Gomez is travelling to Paraguay for a business meeting.At the meeting,she will be required to give a presentation for the approval of a new project.She understands that it is crucial for her to know a little about the country's culture before she leaves for the meeting.On speaking with a colleague from the office at Paraguay,she gathers that the company has a low-context culture.Which of the following should Gomez do which will help her have a successful business meeting?
A) Ensure that she projects most information and points explicitly to all participants
B) Avoid giving importance to the context of a message or points at the presentation
C) Put forward points politely instead of being confrontational with members
D) Give a lot of importance to building relationships with members at the meeting
E) Be careful about what she says orally because oral statements are considered binding
Q2) While communicating with an international audience,it is important to remember that people have their own personal characteristics.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 8: Working and Writing in Teams
Available Study Resources on Quizplus for this Chatper
74 Verified Questions
74 Flashcards
Source URL: https://quizplus.com/quiz/61851
Sample Questions
Q1) What is the purpose of checking for inferences while handling criticisms?
Q2) Voting is a lengthy process but ensures that all team members are happy with the final outcome.
A)True
B)False
Q3) A good leader may be defined as one who implies that he or she has the best ideas and can do the best work.
A)True
B)False
Q4) Content,method,and process are parts of interpersonal dimensions.
A)True
B)False
Q5) Relieving tensions by joking and suggesting breaks help build loyalty,and resolve conflicts in a team.
A)True
B)False
Q6) What are the key steps used in conflict resolution? Explain.
Q7) Dealing with criticism depends on understanding the real concern of the critic.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 9: Sharing Informative and Positive Messages With Appropriate Technology
Available Study Resources on Quizplus for this Chatper
75 Verified Questions
75 Flashcards
Source URL: https://quizplus.com/quiz/61850
Sample Questions
Q1) List out the order in which a transmittal should be organized.
Q2) Johanna Roberts works for Hotel Notre-Dame in Paris and has a total of ten years of work experience in the hotel industry.She now wants to strengthen her online networks with working professionals from the same field across Europe so that she can look out for better work opportunities.She wants a social media site which focuses exclusively on work.What should Roberts be using which will help her in this purpose?
Q3) Which of the following tasks can be undertaken by a portable media player?
A) Broadcast streaming video
B) Access blogs and websites
C) Videoconference
D) Complete a time sheet
E) Make telephone calls
Q4) While using humor in a message,one should opt for political or religious humor because it always helps lighten the audience's mood.
A)True
B)False
Q5) Goodwill endings should focus on the reader's hobbies,family,or personal life.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Delivering Negative Messages
Available Study Resources on Quizplus for this Chatper
77 Verified Questions
77 Flashcards
Source URL: https://quizplus.com/quiz/61849
Sample Questions
Q1) Negative message that at first appears to be negative can be structured to create a positive feeling.
A)True B)False
Q2) A message which contains a serious negative should always be delivered by e-mail. A)True
B)False
Q3) What are some guidelines to follow for rejections and refusals?
Q4) All kinds of negative messages should contain an apology in order to sound sincere. A)True
B)False
Q5) A person should write a buffer only when one is sure that he/she can write a good buffer.
A)True B)False
Q6) What are some key guidelines to follow while writing a claim?
Q7) What is the importance of tone in a negative message?
Q8) List the factors by which an audience's reaction is influenced.
Page 12
To view all questions and flashcards with answers, click on the resource link above.
Chapter 11: Crafting Persuasive Messages
Available Study Resources on Quizplus for this Chatper
76 Verified Questions
76 Flashcards
Source URL: https://quizplus.com/quiz/61848
Sample Questions
Q1) Explain how to organize a persuasive direct request.
Q2) Which of the following should be used in subject lines for problem-solving messages?
A) Placing the request for action in the subject line
B) Using a negative subject line to emphasize the problem
C) Using a benefit which is likely to help the audience
D) Avoid using a common ground in the subject line
E) Avoid using a neutral subject line
Q3) It is important to name an objection if the objection is false and based on misinformation.
A)True
B)False
Q4) A threat is an explicit or implied statement that someone will be punished if he or she does or does not do something.
A)True
B)False
Q5) Telling a story in a message before providing statistics and figures makes it more persuasive.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 13
Chapter 12: Building Resumes
Available Study Resources on Quizplus for this Chatper
80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/61847
Sample Questions
Q1) A person who has an advanced degree,such as an MBA or JD,may use the headings "Professional Affiliations" and "Community Service" instead of "Activities."
A)True
B)False
Q2) You have one full year to go before you graduate and begin interviewing.Which of the following is the most important step for you to take right row?
A) Select course projects and paper topics that will help you prepare for a job.
B) Attend job seminars and job fairs.
C) Join extracurricular organizations on campus and in the community.
D) Get a job or co-op or internship in your field of interest.
E) Check out the services of your college placement and advising offices.
Q3) You should use a separate piece of paper for a two-page résumé,rather than printing on the back side of a single page.
A)True
B)False
Q4) Explain the different ways that employers use résumés.
Q5) How and when should you start preparing yourself for job hunting?
Q6) Explain some of the areas where résumés are commonly inaccurate.
To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 13: Writing Job Application Letters
Available Study Resources on Quizplus for this Chatper
75 Verified Questions
75 Flashcards
Source URL: https://quizplus.com/quiz/61846
Sample Questions
Q1) A job application letter is not required if you apply electronically through a company's website.
A)True
B)False
Q2) Which of the following is true of letter length for a job application letter?
A) If your letter is a bit over a page, you cannot use slightly smaller margins to get more on the page.
B) If your letter is a bit over a page, you cannot use a type size that's one point smaller to get more on the page.
C) Employers don't want longer letters, but they will read them if the letter is well written.
D) The letter length should be a minimum of one or two paragraphs.
E) If you have excellent material that will not fit on one page, you can use it as long as you have at least 3-4 lines of body text on the second page.
Q3) What should you do in the last paragraph of a job letter?
Q4) List four guidelines that will help you choose points to include in a job application letter.
Q5) How do résumés differ from job application letters?
To view all questions and flashcards with answers, click on the resource link above.
Page 15
Succeeding in the Job
Available Study Resources on Quizplus for this Chatper
75 Verified Questions
75 Flashcards
Source URL: https://quizplus.com/quiz/61845
Sample Questions
Q1) Which of the following is the most conservative choice for attire in an interview?
A) Traditional dark business suit
B) A dark grey or black shirt
C) Clean sandals
D) Black socks or patterned hose
E) Open-toed pumps
Q2) If one is flying for an interview,it is important to leave time margins for flight delays and cancellations.
A)True
B)False
Q3) Which of the following is true of interviews in the 21<sup>st</sup> century?
A) They are becoming less important compared to in the past.
B) They invariably conduct the first round through Skype.
C) They have replaced all face-to-face interviews with telepresence.
D) They place special emphasis on phone skills of employees.
E) They have done away with written tests altogether.
Q4) What are some guidelines one needs to follow for an interview through videoconferencing?
Q5) Enlist three communication behaviors of successful interviewees.
To view all questions and flashcards with answers, click on the resource link above. Page 16
Chapter 15: Planning and Researching Proposals and Reports
Available Study Resources on Quizplus for this Chatper
75 Verified Questions
75 Flashcards
Source URL: https://quizplus.com/quiz/61844
Sample Questions
Q1) _____ is a form of qualitative research where a small group of people are convened to provide a more detailed look into some area of interest.
A) An ethnic group
B) A questionnaire
C) A focus group
D) Sampling
E) An online research community
Q2) Companies' annual reports and audit reports are types of analytical reports that present and interpret data for readers but do not make recommendations.
A)True
B)False
Q3) _____ can simply document the causes of a failure or possible products that are not economically or technically feasible under current conditions.
A) Trip reports
B) Closure reports
C) Accident reports
D) Interim reports
E) Credit reports
To view all questions and flashcards with answers, click on the resource link above. Page 17
Chapter 16: Creating Visuals and Data Displays
Available Study Resources on Quizplus for this Chatper
77 Verified Questions
77 Flashcards
Source URL: https://quizplus.com/quiz/61843
Sample Questions
Q1) Which of the following is recommended for an effective line graph?
A) Use only one line.
B) Label both the axes.
C) Use perspective to make comparison easier.
D) When time is a variable, put it on the vertical axis.
E) Label only the vertical axis.
Q2) How can one make his/her data displays more accurate?
Q3) Visuals can be effective tools for ensuring that ideas are presented completely.
A)True
B)False
Q4) _____ are most acceptable when the audience knows the basic data set well,even though part of the scale is missing.
A) Gantt charts
B) Clip arts
C) Chartjunk
D) Drawings
E) Truncated graphs
Q5) Visuals are design elements that help make data meaningful.
A)True
B)False
18
To view all questions and flashcards with answers, click on the resource link above.
Chapter 17: Writing Proposals and Progress Reports
Available Study Resources on Quizplus for this Chatper
75 Verified Questions
75 Flashcards
Source URL: https://quizplus.com/quiz/61842
Sample Questions
Q1) Which of the following best represent noncompetitive proposals?
A) They often lose out on resources against other proposals.
B) They consist of applications for research funding.
C) They have no real competition from other proposals.
D) They are always awarded to the lowest bidder.
E) They rarely get accepted to be implemented.
Q2) Which of the following should be undertaken while writing proposals?
A) Ensure unimportant information is provided in the beginning
B) Place most important data in the beginning or end of the proposal
C) Use a different structure from the RFP to help the proposal stand out better
D) Use headings distinctly different from the RFP when replying to it
E) Avoid using the same terminology as used in the RFP
Q3) What are the sections that a proposal for a student report consists of?
Q4) The call to action section in a proposal for a class research project should ask an instructor for suggestions on improving the research plan.
A)True
B)False
Q5) What are competitive proposals and how are they different from noncompetitive proposals?
Page 19
Q6) Explain with an example,the work schedule section of a proposal.
To view all questions and flashcards with answers, click on the resource link above.
Chapter 18: Analysing Information and Writing Reports
Available Study Resources on Quizplus for this Chatper
75 Verified Questions
75 Flashcards
Source URL: https://quizplus.com/quiz/61841
Sample Questions
Q1) The _____ can be defined as a number that occurs most often in a list of observations.
A) median
B) range
C) mode
D) average
E) extension
Q2) Which of the following sections in a report should the release date be included in?
A) Executive summary
B) Illustration
C) Title page
D) Letter of transmittal
E) Body
Q3) The best way to present information to an audience is to place it in the order in which one becomes aware of the information.
A)True
B)False
Q4) What are topic headings and talking heads and how are they different from each other?
To view all questions and flashcards with answers, click on the resource link above. Page 20
Chapter 19: Making Oral Presentations
Available Study Resources on Quizplus for this Chatper
75 Verified Questions
75 Flashcards
Source URL: https://quizplus.com/quiz/61840
Sample Questions
Q1) The purpose statement that guides a speaker's choice of strategy and content should be the same as the introduction of the talk at the beginning of the presentation.
A)True
B)False
Q2) Emily has given a presentation to a group of trainees at her hotel on how to deal with angry,dissatisfied customers.Just as she finishes,one of the trainees asks her a question on what one should do if one is not sure of the information to be provided to a guest.Which of the following should she do that will best help her handle the question?
A) Nod her head to indicate that she understands the question.
B) Inform that she has already answered the question before.
C) Link her answers to points she made during her presentation.
D) Say "That is an excellent question."
E) Agree with the questioner and the question and proceed to explain.
Q3) What are the five guidelines for designing presentation slides?
Q4) List four ways to have a strong end to a presentation.
Q5) Explain the 1-2-3 pattern of organizing information with the help of an example.
Q6) What are the four modes commonly used for openers of oral presentations?
Q7) Explain with an example the purpose of using a guided discussion.
Page 21
To view all questions and flashcards with answers, click on the resource link above.