Management Information Systems
Chapter Exam Questions
Course Introduction
Management Information Systems (MIS) is a comprehensive course that explores the strategic role of information technology and systems in contemporary organizations. Students will examine how MIS supports business operations, decision-making, and competitive advantage by integrating people, processes, and technology. Topics include system components, data management, enterprise resource planning, e-commerce, and information security. Through case studies and practical examples, learners will gain insights into the ethical, global, and managerial challenges associated with implementing and managing information systems in diverse business environments.
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Experiencing MIS 4th Edition by David M. Kroenke
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Page 2
Chapter 1: The Importance of Mis
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Q1) Information systems can be bought whereas information technology cannot.
A)True
B)False
Answer: False
Q2) Because of Moore's Law,any routine skill can be outsourced.
A)True
B)False
Answer: True
Q3) If someone asks for your password,________.
A)adamantly refuse to provide the password
B)go over to that person's machine and enter your password yourself
C)ensure that they have a good reason to need access to your account and give them the password
D)provide the password through an e-mail
Answer: B
Q4) If your password is complex,it is ideal to write the password on a piece of paper and keep it near your workstation
A)True
B)False Answer: False
Page 3
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Chapter 2: Business Processes information Systems and Information
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Q1) Which of the following are actors in an information system?
A)software and hardware
B)procedures and people
C)data and software
D)hardware and people
Answer: D
Q2) ________ represent the movement of data from one activity to another.
A)Data charts
B)Data buses
C)Data modules
D)Data flows
Answer: D
Q3) Accuracy is important with information,but not crucial.As long as it is relevant and timely,it may not need to be complete.
A)True
B)False
Answer: False
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Chapter 3: Organizational Strategy information Systems and Competitive Advantage
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Sample Questions
Q1) Manufacturing systems that use linkages also use ________ to plan production.
A)past reports
B)sales forecasts
C)competitors' information
D)software packages
Answer: B
Q2) Firm infrastructure excludes general management,finance,accounting,legal,and government affairs.
A)True
B)False
Answer: False
Q3) Porter originally developed the five forces model to determine ________.
A)the potential profitability of an industry
B)the nature of competitive industrial environments
C)the reason why certain industries collapse
D)the means by which to improve industrial viability
Answer: A
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Chapter 4: Hardware and Software
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Q1) What is virtualization?
Q2) An exabyte is 1,024 petabytes.
A)True
B)False
Q3) One ________ = 1024 kilobytes.
A)terabyte
B)megabyte
C)gigabyte
D)bit
Q4) A computer with a quad-processor has ________ CPUs.
A)8
B)4
C)2
D)16
Q5) Magnetic and optical disks are nonvolatile.
A)True
B)False
Q6) Differentiate between client and server computers.
Q7) Differentiate between an operating system and an application program.
Q8) List the four major operating systems and their usages.
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Chapter 5: Database Processing
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Q1) Databases that carry their data in the form of tables and that represent relationships using foreign keys are called discrete databases.
A)True
B)False
Q2) Paradox and FoxPro are examples of personal DBMS products.
A)True
B)False
Q3) What is a database application?
Q4) A more formal name for a table is ________.
A)matrix
B)field
C)record
D)relation
Q5) A ________ is a program used to create,process,and administer a database.
A)metadata system
B)knowledge management system
C)database management system
D)database application system
Q6) Explain database management systems.
Q7) Describe the functions of a database management system.
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Chapter 6: Data Communication and the Cloud
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Q1) The distinguishing characteristic of a LAN is ________.
A)that it connects at multiple locations
B)that it connects at a single location
C)that it is a network of networks
D)that all lines need not reside at the same geographic location
Q2) The TCP/IP Protocol architecture is a scheme of a single protocol type.
A)True
B)False
Q3) Name some common application layer protocols.
Q4) Which of the following is true of cable modems?
A)Cable modems provide high-speed data transmission using telephone cables.
B)Performance of cable modems is stable irrespective of the number of users sending and receiving data.
C)Cable modems generally use the same protocols as DSL modems.
D)The signals from cable modems do not interfere with TV signals.
Q5) With a WAN,an organization can place communications lines wherever it wants because all lines reside on its premises.
A)True
B)False
Q6) What is the IP Protocol architecture?
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Chapter 7: Organizations and Information Systems
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Q1) The first step of the customer life cycle is marketing.
A)True
B)False
Q2) When implementing new enterprise systems,the only solution for resolving process issues and providing enterprise process management is ________.
A)communicating the need for the change to the employees
B)developing committees and steering groups
C)establishing clear and absolute contractual guidelines
D)reinforcing employees' sense of self-efficacy
Q3) ________ is the last stage of the customer life cycle.
A)Marketing
B)Customer acquisition
C)Loss
D)Relationship management
Q4) An enterprise resource planning system is a suite of applications,a database,and a set of inherent processes for managing all the interactions with the customer,from lead generation to customer service.
A)True
B)False
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Chapter 8: Social Media Information Systems
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Q1) What are social media sponsors?
Q2) Social media sponsors are the companies that operate the SM sites.
A)True
B)False
Q3) A ________ is a content structure that has emerged from the processing of many user tags.
A)metalanguage
B)chrome
C)folksonomy
D)bookmark
Q4) ________ is the dynamic social media process of employing users to participate in product design or product redesign.
A)Social capitalization
B)User interface designing
C)Crowdsourcing
D)Process reengineering
Q5) When confronted with contrary evidence,defenders of belief change their opinion. A)True
B)False
Q6) What is social CRM?
Page 10
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Chapter 9: Business Intelligence Systems
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Q1) Cluster analysis measures the impact of a set of variables on another variable.
A)True
B)False
Q2) ________ publishing delivers business intelligence to users without any request from the users.
A)Push
B)Pull
C)Direct
D)Indirect
Q3) Problematic data are termed ________.
A)rough data
B)clickstream data
C)granular data
D)dirty data
Q4) ________ is the process of sorting,grouping,summing,filtering,and formatting structured data.
A)Knowledge management
B)Data mining analysis
C)Cloud computing
D)Reporting analysis
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Chapter 10: Information Systems Development
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Q1) Compared to program development,systems development is ________.
A)narrower in focus
B)less comprehensive
C)broader in scope
D)usually technical in nature
Q2) Because of the significant risks involved,organizations should avoid this conversion style if possible.
A)plunge
B)parallel
C)pilot
D)phased
Q3) Testing is often called product quality assurance (PQA).
A)True
B)False
Q4) Projects that spend so much time ________ are sometimes said to be in analysis paralysis.
A)in the system definition phase of the SDLC
B)on project scheduling
C)documenting requirements
D)designing system components
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Chapter 11: Information Systems Management
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Q1) Of the following sentences,which one describes the operations group in an IS department?
A)The operations group will be staffed primarily by systems analysts who work with users,operations,and vendors to acquire and install licensed software and to set up the system components around that software.
B)The purpose of the operations group is to protect data and information assets by establishing data standards and data management practices and policies.
C)The operations group manages the process of creating new information systems as well as maintaining existing information systems.
D)An important function for the operations group is to monitor user experience and respond to user problems.
Q2) Knowledge of the responsibilities and duties of the IS department helps one become a more effective consumer of the IS department's resources.
A)True
B)False
Q3) What is the responsibility of the technology office of a firm's IS department?
Q4) Describe the development group of a firm's IS department.
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Chapter 12: Collaboration Information Systems for Decision
Making, Problem Solving, and Project Management
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Q1) Project data is data that is part of the collaboration's work product.
A)True
B)False
Q2) Giving and receiving critical feedback is the single most important collaboration skill.
A)True
B)False
Q3) In a collaborative team,group members review each others' work product and revise that product as a result.
A)True
B)False
Q4) What are the three levels of decision making?
Q5) ________ decisions are those that support day-to-day activities,such as how many widgets to order from a particular vendor.
A)Managerial
B)Critical
C)Strategic
D)Operational
Q6) Differentiate between cooperation and collaboration with examples.
Q7) Explain the three primary criteria for successful collaboration.
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Chapter 12: Information Security Management
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Q1) In terms of password management,when an account is created,users should
A)create two passwords and switch back and forth between those two
B)immediately change the password they are given to a password of their own
C)maintain the same password they are given for all future authentication purposes
D)ensure that they do not change their passwords frequently,thereby reducing the risk of password loss
Q2) ________ are the patterns that should be downloaded and updated frequently.
A)Data safeguards
B)Patches
C)Antivirus scans
D)Malware definitions
Q3) Creating backup copies of database contents is a technical safeguard.
A)True
B)False
Q4) Explain denial of service (DOS)in information management.
Q5) Sniffing is usually initiated via email.
A)True
B)False
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Chapter 14: Collaborative Information Systems for Student Projects
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Q1) Which of the following is an example of synchronous communication?
A)email
B)team survey
C)multiparty text chat
D)discussion forum
Q2) With the ________ collaboration tool set,the participant has the ability to conduct multi-party audio and video virtual meetings,and he/she will also have support for concurrent access to document,spreadsheet,and presentation files.
A)minimal
B)optimal
C)good
D)comprehensive
Q3) Which of the following is true for shared content with version management?
A)Content sharing methods that provide version management cannot accommodate concurrent work.
B)Version management systems provide version control.
C)Version management makes it impossible to know who changed the document and when.
D)Systems that provide version management track changes to documents.
Page 16
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Chapter 15: Introduction to Microsoft Excel 2010
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Q1) In Excel,the Review tab can be used for ________.
A)creating more complex formulas
B)filtering and sorting data in the spreadsheet
C)tracking changes and making comments
D)configuring the appearance of Excel
Q2) Orientation refers to whether the worksheet is printed upright or sideways on the page.
A)True
B)False
Q3) In Excel,the entire row or column can be selected by clicking on the name of the row or column.
A)True
B)False
Q4) The real power of Excel lies in its amazing computational capability.Explain.
Q5) When adding graphs,hyperlinks,or images to an Excel worksheet,you use the ________ tab.
A)Data
B)Format
C)View
D)Insert
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Chapter 16: Database Design
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Q1) Explain the database development process.
Q2) The notation N: N is used to indicate a many-to-many relationship in E-R diagrams. A)True
B)False
Q3) The easiest time to change the database structure is after the database has been constructed and loaded with data.
A)True
B)False
Q4) The easiest time to change the database structure is ________.
A)during the data modeling stage
B)after constructing the database
C)during the data designing stage
D)after creating the application programs
Q5) A data model does not depict the relationships among the data. A)True B)False
Q6) The data integrity problem can occur only if data are missing. A)True B)False
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Chapter 17: Using Microsoft Access 2010
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Q1) In Microsoft Access,a user has to define the relationships between fields before creating the tables.
A)True
B)False
Q2) How can a user generate reports in Microsoft Access?
Q3) An underlined attribute is the primary key and an italicized attribute is a foreign key.
A)True
B)False
Q4) To create a query,one must drag columns out of the required tables into the grid in the lower part of the query definition form.
A)True
B)False
Q5) Microsoft Access can be used to create and process queries.However,it does not provide a graphical interface for the queries.
A)True
B)False
Q6) Explain the different alternatives provided by Microsoft Access for creating data entry forms.
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Chapter 18: Using Excel and Access Together
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Q1) To create a column chart,the data is highlighted and the Column option in the Charts section of the Insert tab is selected.
A)True
B)False
Q2) Excel is superior to Access for tracking orders,inventory,equipment,and people.
A)True
B)False
Q3) Which of the following tabs in Microsoft Excel contains the option to create a column chart?
A)Data
B)Home
C)Insert
D)Tools
Q4) A user can readily create data entry forms,queries,and sophisticated and professional reports with the help of ________.
A)Microsoft Publisher
B)Microsoft Access
C)Microsoft Word
D)Microsoft Excel
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Chapter 19: Mobile Systems
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Q1) Thin-client applications are limited by the capabilities of the browser.
A)True
B)False
Q2) ________ data is data that the server sends to the device.
A)Nonlinear
B)Linear
C)Pull
D)Push
Q3) A ________ application is a thick-client application that is designed to work with a particular operating system,and sometimes even designed to work only with a particular mobile device that runs that operating system.
A)native
B)virtual
C)remote
D)lean
Q4) The major reason for the importance of mobile systems is the size of their market.
A)True
B)False
Q5) What is just-in-time data?
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Chapter 20: Functional Applications
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Q1) Which of the following is a function of human resources applications?
A)performance evaluation
B)maintaining credit status
C)tracking product interests
D)maintaining history of contacts
Q2) Which of the following is a function of accounting applications?
A)validating payment method
B)managing retained earnings
C)creating and maintaining bill of materials
D)verifying customer credit
Q3) What are the functions of modern human resources (HR)applications? How do they differ from first-era HR applications?
Q4) The process by which the company analyzes past sales levels and makes estimates of future sales is called a(n)________.
A)push manufacturing process
B)pull manufacturing process
C)inbound manufacturing process
D)outbound manufacturing process
Q5) What are functional systems and functional applications?
Q6) Explain the just-in-time (JIT)inventory policy.
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Chapter 21: Enterprise Resource Planning ERP systems
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Q1) The ERP implementation process is carried out even as the business continues to run on the old system.
A)True
B)False
Q2) Payroll,time and attendance,and benefits administration are examples of ________ activities.
A)manufacturing
B)CRM
C)human resources
D)accounting
Q3) A trigger is a ________.
A)computer program stored within the database that runs to keep the database consistent when certain conditions arise
B)computer program stored in the database that is used to enforce business rules
C)set of inherent procedures in an ERP solution that implement standard business processes
D)programming paradigm that describes computation in terms of statements that change a program state
Q4) Explain ERP application programs.
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Chapter 22: Supply Chain Management
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Q1) Explain the bullwhip effect with an example.
Q2) Which of the following is an example of interorganizational process?
A)sales force automation system
B)enterprise resource planning system
C)Automated Clearing House system among banks
D)customer relationship management system
Q3) Which of the following is an example of inventory?
A)machinery
B)factories
C)raw materials
D)capital
Q4) The phenomenon in which the variability in the size and timing of orders increases at each stage up the supply chain is referred to as the ________.
A)synergistic effect
B)flanging effect
C)stack effect
D)bullwhip effect
Q5) All supply chains have distributors and retailers.
A)True
B)False
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Chapter 23: Hyper-Social Organizations and Knowledge Management
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Q1) What are expert systems?
Q2) ________ are rule-based systems that encode human knowledge in the form of If/Then rules.
A)Management information systems
B)Expert systems
C)Content management systems
D)Decision support systems
Q3) Which of the following dynamic process activities involves publicizing community successes?
A)sense
B)activate
C)engage
D)story tell
Q4) ________ are information systems that support the management and delivery of documents and other expressions of employee knowledge.
A)Management information systems
B)Enterprise resource systems
C)Expert systems
D)Content management systems
Q5) What is knowledge management? How does it benefit an organization?
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Chapter 24: Database Marketing
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Q1) A customer obtains an RFM score of 555.This means that the customer is very important to the seller.
A)True B)False
Q2) If a customer has an RFM score of 113,which of the following actions should be implemented by the sales team?
A)should attempt to up-sell more expensive goods to this customer
B)should contact this customer immediately
C)should not waste any time on this customer
D)should set up an automated contact system for this customer
Q3) RFM analysis does not provide an understanding of the dollar value spent by a customer.
A)True B)False
Q4) Market-basket analysis is used to explore cross-selling opportunities. A)True B)False
Q5) A high F score denotes that the customer has bought an expensive item recently. A)True B)False
26
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Chapter 25: Reporting Systems and OLAP
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Q1) OLAP report generation is slower compared to standard DBMS report generation.
A)True
B)False
Q2) Explain report authoring,management,and delivery.
Q3) A reporting system can create dynamic reports only if the most current data is available.
A)True
B)False
Q4) Reports that are not subject to change and are prepared from underlying data are referred to as ________.
A)stable reports
B)static reports
C)underlying reports
D)data reports
Q5) Alerts generated on the basis of user notification are not treated as reports.
A)True
B)False
Q6) How does a reporting system obtain the necessary data to generate reports?
Q7) What is the difference between push and pull reports?
Q8) What is an OLAP cube?
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Chapter 26: Geographic Information Systems
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Q1) A geographic information system (GIS)is an information system that captures,stores,analyzes,and displays ________ data.
A)geospatial
B)geosynchronous
C)geological
D)geometric
Q2) What is a map projection?
Q3) A raster map consists of points,lines,and shapes.
A)True
B)False
Q4) ________ data is data that can be ordered in reference to the earth.
A)Geological
B)Geometric
C)Geosynchronous
D)Geospatial
Q5) Operations personnel are involved in the capture of geospatial data.
A)True
B)False
Q6) How does the Military Grid Reference System (MGRS)work?
Q7) What is asset tracking?
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Chapter 27: Systems Development Project Management
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Q1) A plan,known as the ________,of a project stipulates the tasks to be accomplished,the labor and other resources assigned to those tasks,and the schedule for completion.
A)baseline
B)data model
C)bottom line
D)database designs
Q2) The biggest challenge in planning systems development is scheduling.
A)True
B)False
Q3) A well-managed project will never face problems of diseconomies of scale. A)True
B)False
Q4) Documents,designs,prototypes,data models,database designs,working data entry screens,and the like are examples of deliverables in a systems development project. A)True
B)False
Q5) What are the characteristics of large-scale systems development projects?
Q6) What is a critical path? How is a critical path analysis done?
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Chapter 28: Agile Development
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Q1) Designing only those portions of the design that are needed to complete the current work being done is known as ________ design.
A)waterfall
B)scrum
C)just-in-time
D)frequent
Q2) The SDLC gained popularity when the U.S.Department of Commerce stipulated that it would be used for all software development contracts.
A)True
B)False
Q3) According to the scrum essentials,when is a project said to be done?
Q4) The SDLC processes are designed to frequently deliver a working version of the product.
A)True
B)False
Q5) The waterfall model used by the SDLC is well-suited for building physical things.
A)True
B)False
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Chapter 29: Business Process Management
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Q1) A procedure is a component of an information system and is embedded within a process activity.
A)True
B)False
Q2) Which of the following is the first step in the business process management (BPM)cycle?
A)creating system components
B)creating models of business processes
C)implementing the needed business processes
D)assessing business process effectiveness
Q3) If the customer's request for special terms is disapproved the cost of checking availability and credit is wasted.
A)True
B)False
Q4) The salespeople are the closest to the customer and will be the first to learn the importance of delivery times.
A)True
B)False
Q5) Describe business process management (BPM)in brief.
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Chapter 30: International Mis
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Q1) Defining a set of standard business processes is a way of developing international information systems.
A)True
B)False
Q2) Information systems increase inventories.
A)True
B)False
Q3) International companies that have a single database must declare a single language for the company.
A)True
B)False
Q4) The purpose and scope of the system is determined in the systems definition stage of the Software Development Life Cycle (SDLC).
A)True
B)False
Q5) How does the global economy change competitive strategy?
Q6) What are the issues that have to be addressed when localizing a computer program?
Q7) How do global information systems affect supply chain profitability?
Page 32
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