Management Fundamentals Exam Review
Course Introduction
Management Fundamentals provides a comprehensive introduction to the principles, functions, and responsibilities of effective management within organizations. The course covers key topics such as planning, organizing, leading, and controlling, with an emphasis on decision-making, motivation, team dynamics, and ethical considerations. Students will explore the evolution of management theories, the role of managers in various organizational structures, and contemporary challenges faced in a global business environment. Through case studies and practical exercises, learners will gain foundational skills and knowledge necessary for successful management practice.
Recommended Textbook Management 9th Edition by Richard L. Daft
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20 Chapters
3425 Verified Questions
3425 Flashcards
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Page 2
Chapter 1: Innovative Management for Turbulent Times
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195 Verified Questions
195 Flashcards
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Sample Questions
Q1) Department heads and division managers are examples of ____________________ managers.
Answer: middle
Q2) ____ is the understanding of and proficiency in the performance of specific tasks.
A) Human skill
B) Conceptual skill
C) Interpersonal skill
D) Technical skill
E) Leadership skill
Answer: D
Q3) Since not-for-profit organizations do not have a conventional ____, managers may struggle with the question of what constitutes results and effectiveness.
A) hierarchy
B) bottom line
C) information system
D) decision-making process
E) structure
Answer: B
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3
Chapter 2: The Evolution of Management Thinking
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167 Verified Questions
167 Flashcards
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Sample Questions
Q1) ____________________ refers to contracting out selected functions or activities to other organizations that can do the work more cost-efficiently.
Answer: Outsourcing
Q2) The scientific management perspective refers to the management thinking and practice that emphasizes satisfaction of employees' basic needs is the key to increased worker productivity.
A)True
B)False
Answer: False
Q3) Weber's vision of organizations that would be managed on an impersonal, rational basis is called a(n) ____________________.
Answer: bureaucracy
Q4) List the five components of the basic systems theory of organizations.
Answer: inputs; a transformation process; outputs; feedback; and the environment.
Q5) Organizational development is one specific set of management techniques based in the ____________________ approach.
Answer: behavioral sciences
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Chapter 3: The Environment and Corporate Culture
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189 Verified Questions
189 Flashcards
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Sample Questions
Q1) Adaptability culture emerges in an environment that requires ____________________ response and ____________________ decision making.
Answer: fast; high-risk
Q2) The set of key values, beliefs, and norms, that are shared by members of an organization are combined to create the symbols of an organization.
A)True
B)False
Answer: False
Q3) An interest group that works within the legal-political framework to influence companies to behave in socially responsible ways, is called a(n)
Answer: pressure group
Q4) The clan culture is suited to organizations that are concerned with serving specific customers in the external environment but without the intense need for flexibility and rapid change.
A)True
B)False
Answer: False
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Chapter 4: Managing in a Global Environment
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212 Verified Questions
212 Flashcards
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Sample Questions
Q1) Infrastructure management is the management of business operations conducted in more than one country.
A)True
B)False
Q2) According to Manager's Shoptalk in Chapter 4, being on-time for appointments is very important in Brazil.
A)True
B)False
Q3) Social values greatly influence organizational functioning and management styles.
A)True
B)False
Q4) Austria's cultural preference is for achievement, heroism, assertiveness, and material success. This would be considered
A) power distance.
B) individualism.
C) masculinity.
D) ethnocentrism.
E) collectivism.
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Page 6
Chapter 5: Managing Ethics and Social Responsibility
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176 Verified Questions
176 Flashcards
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Sample Questions
Q1) An organization's decision to produce a new product is in the A) domain of codified law.
B) domain of free choice.
C) domain of ethics.
D) domain of compensatory justice.
E) domain of social responsibility.
Q2) Most people have learned to conform to expectations of good behavior expected by colleagues, family, friends, and society. They are in what stage of moral development?
A) Preconventional
B) Conventional
C) Discretionary
D) Principled
E) Traditional
Q3) Individualism is popular in the highly organized society of today because it supports immediate self-gain.
A)True
B)False
Q4) List the four approaches that are used to describe values for guiding ethical decision making. Briefly describe each.
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Chapter 6: Managerial Planning and Goal Setting
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162 Verified Questions
162 Flashcards
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Sample Questions
Q1) Managers believe that they are better oriented toward goal achievement when ____________________ is used.
Q2) Which of these are true about contingency plans?
A) They are developed to achieve a set of goals that are unlikely to be repeated in the future.
B) They are used to provide guidance for tasks performed repeatedly within the organization.
C) They define company responses to specific situations, such as emergencies or setbacks.
D) They are most important in the organizations.
E) None of these.
Q3) The crisis management plan should be a ____ that specifies the actions to be taken, and by whom, if a crisis occurs.
A) vague, verbal plan
B) detailed, verbal plan
C) long, difficult to read plan
D) vague, written plan
E) detailed, written plan
Q4) The most difficult step in MBO is ____________________.
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Chapter 7: Strategy Formulation and Implementation
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158 Verified Questions
158 Flashcards
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Sample Questions
Q1) Briefly describe the five competitive forces identified by Michael E. Porter.
Q2) The strategy that the BCG matrix suggests that Theresa should take for this SBU is A) invest and grow.
B) liquidate while still profitable.
C) ask her astrologer for advice.
D) keep the SBU healthy and use its excess earnings to invest in other SBU's.
E) divestiture.
Q3) ____________________ means that managers focus on leveraging and developing more from the firm's existing assets, capabilities, and core competencies in a way that will provide a sustained competitive advantage.
Q4) Which one of the following is not one of the competitive forces that Porter recommends that Theresa should recognize?
A) Potential new entrants
B) Bargaining power of buyers
C) Threat of substitute products
D) Bargaining power of suppliers
E) All of these are competitive forces.
Q5) List the three global corporate strategies.
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Chapter 8: Managerial Decision Making
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171 Verified Questions
171 Flashcards
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Sample Questions
Q1) Intuition is based on ____, but lacking in ____.
A) conscious thought, practicality
B) experience, applicability
C) a solid analysis, applicability
D) experience, conscious thought
E) thought-process, guts
Q2) Which of the following defines a technique that uses face-to-face group to spontaneously suggest a broad range of alternatives for decision making?
A) Brainstorming
B) Groupthink
C) Point-counterpoint
D) Brainwriting
E) Devil's advocate
Q3) The ____ model of decision making is most valuable when applied to ____.
A) administrative, programmed decisions
B) classical, nonprogrammed decisions
C) classical, programmed decisions
D) classical, ambiguous decisions
E) administrative, structured decisions
Q4) List and describe the four basic assumptions of the political model.
Page 10
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Chapter 9: Designing Adaptive Organizations
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216 Verified Questions
216 Flashcards
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Sample Questions
Q1) Despite the apparent advantages of specialization, many organizations are moving away from this principle.
A)True
B)False
Q2) A(n) ____________________ structure has an overall narrow span and more hierarchical levels.
Q3) The use of teams may lead to too much
A) division of labor.
B) decentralization.
C) authority and responsibility in top management's hands.
D) formalization.
E) narrow span of management.
Q4) The ____________________ is an unbroken line of authority that links all persons in an organization and shows who reports to whom.
Q5) The divisional structure encourages decentralization.
A)True
B)False
Q6) ____________________ is the process managers use to transfer authority and responsibility to positions below them in the hierarchy.
Page 11
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Chapter 10: Managing Change and Innovation
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172 Verified Questions
172 Flashcards
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Sample Questions
Q1) Describe the five characteristics of creative people and organizations.
Q2) Which of the following is the intervention stage of organization development in which individuals experiment with new workplace behavior?
A) Refreezing
B) Restating
C) Unfreezing
D) Changing
E) Jumping
Q3) The innovation strategy for changing products and technologies that involves managers putting in place processes and structures to ensure that new ideas are carried forward for acceptance and implementation is known as
Q4) Creative organizations
A) are characterized by an unusually high number of routine jobs.
B) are loosely structured.
C) have little ambiguity.
D) have too many layers of management.
E) use a centralized decision making approach.
Q5) ____________________ symbolizes to all employees that the change is important for the organization.
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Chapter 11: Managing Human Resources
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174 Verified Questions
174 Flashcards
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Sample Questions
Q1) Which of the following is NOT a method used in external recruiting?
A) Private employment agencies
B) Employee referrals
C) Newspaper advertising
D) Employee resource chart
E) State employment services
Q2) Pizza Deluxe University is an in-house center and education facility that offers broad-based learning opportunities for employees. Pizza Deluxe University would be considered to be a(n)
A) assessment center.
B) on-the-job training center.
C) orientation center.
D) corporate university.
E) learning community.
Q3) In ____, an experienced manager shows a new employee how to perform job duties.
A) on-the-job training
B) classroom training
C) orientation training
D) computer-assisted instruction
E) realistic job previews
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Chapter 12: Managing Diversity
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114 Verified Questions
114 Flashcards
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Sample Questions
Q1) In 1970, Joseph Searles became the first African American member of the New York Stock Exchange.
A)True
B)False
Q2) Traditional dimension of diversity can be acquired or changed throughout one's lifetime.
A)True B)False
Q3) Education, religious beliefs, military experience, geographic location and income are all ____________________ dimensions.
Q4) Phlex Plastic has a very strong set of corporate values. In fact, Phlex has been known to discourage the emergence of alternative values. Phlex is most likely
A) a diverse organization.
B) an organization that encourages pluralism.
C) a monoculture.
D) geocentric.
E) minority-owned organization.
Q5) ____________________ is designed to make people aware of their own prejudices and stereotypes.
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Chapter 13: Dynamics of Behavior in Organizations
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168 Verified Questions
168 Flashcards
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Sample Questions
Q1) Layla appears to have a
A) high external locus of control.
B) high Mach personality.
C) high authoritarian style.
D) high internal locus of control.
E) low extroversion characteristic.
Q2) Which of these occupations would Layla most likely succeed in based on her problem solving style?
A) Counseling
B) Advertising
C) Teaching business
D) Engineering
E) Politics
Q3) People with an external locus of control are harder to motivate but easier to lead.
A)True
B)False
Q4) ____________________ is the process by which individuals screen and select the various objects and stimuli that vie for their attention.
Q5) Briefly describe the perception process.
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Chapter 14: Leadership
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159 Verified Questions
159 Flashcards
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Sample Questions
Q1) Barry recognizes that her power can come from five sources, including all of the following EXCEPT
A)referent power.
B)reward power.
C)coercive power.
D)mechanistic power.
E)All of the sources of power.
Q2) ____ power is based in the ability of the leader to do such things as recommend promotions.
A) Coercive
B) Expert
C) Reward
D) Referent
E) Personal
Q3) Two types of personal powers are expert and reward powers.
A)True
B)False
Q4) Mechanistic power is one of the five sources of power.
A)True
B)False
Page 16
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Chapter 15: Motivating Employees
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177 Verified Questions
177 Flashcards
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Sample Questions
Q1) Compare the five groups of needs in Maslow's theory with the three groups of needs in Alderfer's ERG theory.
Q2) According to Herzberg, ____ is an example of a hygiene factor.
A) achievement
B) recognition
C) pay
D) responsibility
E) opportunity for growth
Q3) The satisfaction received in the process of performing an action is also known as a(n) ____________________.
Q4) One of your fellow students is continually late to class. The professor has tried numerous verbal warnings and recently took points away from the student's grade. The student continued to show up late. Based on the above, the professor's actions are consistent with which of the following reinforcement techniques?
A) Negative reinforcement
B) Extinction
C) Positive reinforcement
D) Avoidance learning
E) Rewards enhancement
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Chapter 16: Managing Communication
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152 Verified Questions
152 Flashcards
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Sample
Questions
Q1) Blogs, running Web logs that allow people to post opinions, ideas, and information, provide a low-cost, always-fresh real-time link between organizations and customers, employees, the media, and investors.
A)True
B)False
Q2) Messages that are designed to share information among teams and departments that can help the organization change, grow, or improve are called change initiatives and improvements.
A)True
B)False
Q3) ____________________ messages are typically ambiguous, concern novel events, and impose great potential for misunderstanding.
Q4) The receiver usually will give more weight to behavioral actions than to verbal messages when verbal and nonverbal messages are contradictory.
A)True
B)False
Q5) To ____________________ a message is to select the symbols used to compose a message.
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Chapter 17: Leading Teams
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209 Verified Questions
209 Flashcards
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Sample Questions
Q1) All of the following are common dysfunctions of teams EXCEPT:
A) Lack of trust
B) Avoidance of accountability
C) Fear of conflict
D) Lack of commitment
E) Results orientation
Q2) People who have a satisfying team environment cope better with stress, enjoy their jobs, and have a higher level of ____.
A) organizational commitment
B) self-esteem
C) job satisfaction
D) self-respect
E) team cohesiveness.
Q3) The ____________________ style to handle conflict involves a low degree of assertiveness and a high degree of cooperation.
Q4) The tendency to go along with others for the sake of avoiding conflict is described by the Abilene paradox.
A)True
B)False
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Chapter 18: Managing Quality and Performance
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152 Verified Questions
152 Flashcards
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Sample Questions
Q1) A(n) ____________________ lists forecasted and actual revenues of the organization.
Q2) List the four major perspectives of a balanced scorecard.
Q3) Which of these is based on a set of international standards for quality?
A) Quality circle
B) Corporate governance
C) ISO certification
D) Open-book management
E) Balance scorecard
Q4) A responsibility center is the fundamental unit of analysis for a budget control system.
A)True
B)False
Q5) The certification based on a set of international standards for quality management, setting uniform guidelines for processes to ensure that products conform to customer requirements is the ISO certification.
A)True
B)False
Q6) ____________________ refers to the number of steps taken to complete a company process.
Page 20
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Chapter 19: Managing the Value Chain, Information
Technology, and E-Business
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150 Verified Questions
150 Flashcards
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Sample Questions
Q1) Technical management is the field of management that specializes in production of goods and services and uses special tools and techniques for solving production problems.
A)True
B)False
Q2) A Web site that allows anyone with access, inside or outside the organization, to create, share, and edit content through a simple, browser-based user interface is called social networking.
A)True
B)False
Q3) An e-supply chain creates seamless, integrated link that stretches from customers to suppliers by establishing electronic linkages between the organization and these external partners for sharing and exchange of data.
A)True
B)False
Q4) Data are facts that are raw, unsummarized, and unanalyzed.
A)True
B)False
Q5) Differentiate between data and information.
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Chapter 20: Managing Small Business Start-Ups
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152 Verified Questions
152 Flashcards
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Sample Questions
Q1) An entrepreneur
A) assumes the risks of the business.
B) reaps the rewards of the business.
C) assumes the financial and legal risks of ownership.
D) recognizes a viable idea for a business product or service and carries it out.
E) all of these.
Q2) A human quality linked to entrepreneurship in which people are motivated to excel and pick situations in which success is likely is called the ____________________.
Q3) The primary focus of most entrepreneurs is retail, manufacturing and/or service type of businesses.
A)True
B)False
Q4) The ____________________ provides shared office space, management support services, and management advice to entrepreneurs.
Q5) The majority of the incubators are operated by ____________________.
Q6) A(n) ____________________ is an artificial entity created by the state and existing apart from its owners.
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