Management Exam Solutions
Course Introduction
Management is the study of how organizations are directed, controlled, and coordinated to achieve specific goals efficiently and effectively. This course explores the key functions of management, including planning, organizing, leading, and controlling, while examining both traditional theories and contemporary practices. Students will learn about strategic decision-making, leadership styles, organizational structure, motivation, team dynamics, and communication. Through case studies and practical applications, the course aims to develop critical thinking and problem-solving skills essential for managing diverse organizations in todays dynamic business environments.
Recommended Textbook
Contemporary Organizational Behavior 1st Edition by Kimberly D. Elsbach
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14 Chapters
357 Verified Questions
357 Flashcards
Source URL: https://quizplus.com/study-set/468
Page 2
Chapter 1: Introduction to Organizational Behavior
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25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/8380
Sample Questions
Q1) How can you personally benefit from the study of organizational behavior? Describe five ways that studying organizational behavior benefits you.
Answer: Students should give five ways they can benefit from studying organizational behavior. Answers may include being more effective in social interactions, increased ability to problem solve and make better decisions, develop leadership skills, understand understand skills they need to develop that will make themselves more competitive in the job market, greater ability to interpret results (quantitative and/or qualitative), or any skill in Table 1.2 in the textbook.
Q2) Which of the following is not one of the three levels of organizational behavior?
A) Individual B) Interpersonal C) Organizational
D) Group or team
Answer: B
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Chapter 2: Individual Characteristics
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25 Verified Questions
25 Flashcards
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Sample Questions
Q1) Which model would identify the groups of competencies needed for high performance by the employees at a sales firm?
A) Organization-wide competency model
B) Function-based competency model
C) Role-based competency model
D) Job-based competency model
Answer: A
Q2) A manager in charge of hiring a new accountant should refer to which competency model to determine the skills needed by applicants to perform the job?
A) Organization-wide
B) Function-based
C) Role-based
D) Job-based
Answer: A
Q3) How can employers use EQ and IQ in their workplace? Explain your answer. Answer: EQ is a better predictor of performance while a minimum level IQ is required for success. Both factors can be measured and numerous HR decisions can be made based on the results such as hiring, promotion, selection for training and/or development.
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4
Chapter 3: Learning
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27 Verified Questions
27 Flashcards
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Sample Questions
Q1) Research has shown that intelligence accounts for about ________ of success in management and leadership positions.
A) 25%
B) 50%
C) 75%
D) 95%
Answer: A
Q2) The nature of work has changed and is now more complex and reliant on information than ever before. Given this shift, a greater understanding of which of the following is more important for organizations to succeed?
A) Teamwork
B) Learning
C) Intelligence
D) Management
Answer: B
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Page 5
Chapter 4: Perception
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25 Verified Questions
25 Flashcards
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Sample Questions
Q1) What would you perceive as novel and distinct?
A) Your 75-year-old OB teacher driving a yellow Hummer
B) Someone carrying an umbrella on a rainy day
C) Cars that are the same color as yours
D) The perception of distinctiveness is based on behavioral factors
Q2) As a manager, could you use the self-fulfilling prophecy to improve your subordinate's performance? Why or why not?
Q3) What concept describes overestimating bias in others' decisions and underestimating the bias in our own decisions?
A) Self-serving bias
B) Hindsight bias
C) Selective perception
D) Bias blind spot
Q4) What does the process of attribution describe?
A) Behavior of others
B) Behavior of self
C) Assigning credit or blame
D) Categorizing by level and dimension
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Chapter 5: Leadership
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25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/8384
Sample Questions
Q1) All of the following are skills involved in transformational leadership except ________.
A) Effective communication
B) Legitimate power
C) Assuming personal risk
D) Innovating new methods
Q2) Leaders ________ and managers ________.
A) Create the vision; accomplish goals in plans
B) Inspire people; force people
C) Use intrinsic motivation to lead; use extrinsic motivation to manage
D) Are intrinsically motivated; are extrinsically motivated
Q3) As a manager, you lead by example through demonstrating high performance. You set high performance expectations for your subordinates and support their progress toward reaching these goals with frequent feedback. What is your management style?
A) Team leader
B) Country club
C) Middle of the road
D) Authoritarian
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Chapter 6: Motivation
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25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/8385
Sample Questions
Q1) Instead of motivating with monetary incentives, some organizations award points that employees can use to "buy" things they find desirable from numerous choices with various point values. The incentive an employee wants to earn will drive their efforts, resulting in higher performance. What theory of motivation best describes this method of motivation?
A) Choice theory
B) Expectancy theory
C) Equity theory
D) Cognitive evaluation theory
Q2) Someone with ________ is likely to excel at certain tasks, but they don't make the best managers because they focus on attaining their goals instead of the team or organization's goals, they tend to take personal credit for achievements instead of celebrating team success, they micromanage, and they don't involve or inspire others.
A) An introverted personality
B) A high need for power
C) A high need for achievement
D) A type A personality
Q3) Can a manager increase an employee's intrinsic motivation? Why or why not? Explain.
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Page 8
Chapter 7: Persuasion, Influence, and Impression Management
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28 Verified Questions
28 Flashcards
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Sample Questions
Q1) Why would a company choose not to grow or expand despite great demand for their product?
A) Create greater perceived value for their product
B) Increase the cost of their product
C) Create greater demand for their product
D) All of the above
Q2) Which of the following is an example of impression management?
A) Manager creating a to-do list to track daily accomplishments
B) Leader creating a vision for the company
C) Individual responding in a timely manner to emails from other team members
D) Individual presenting themselves as a team player and organized leader in job interview
Q3) Which of the following is not a primary factor in an individual's choice to exert influence?
A) Nature of the influence target
B) Objectives one wants to achieve
C) Impression one wants to convey
D) One's ability to influence
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Chapter 8: Decision Making
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25 Verified Questions
25 Flashcards
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Sample Questions
Q1) How would the garbage can model describe organizational decision making?
A) Heavily influenced by trivial matters and chance
B) It improves as the quality of the problems and solutions improve
C) It is modeled after untrained decision makers
D) All of the above
Q2) Which improvement has been suggested when addressing complex problems in naturalistic decision making?
A) Base your decision on factors you feel are most important
B) Focus on the context of the problem
C) Utilize others as a sounding board for your ideas
D) Don't eliminate variables to simplify the problem
Q3) Sensemaking differs from rational decision making because ________.
A) Sensemaking examines past experiences to make decisions
B) Sensemaking justifies your reason for action before you do it
C) Sensemaking provides meaning to your action after you have taken it
D) Sensemaking doesn't have identifiable steps
Q4) Problem solving is meant to improve a situation, but errors can thwart success and possibly make it worse. Identify five errors, describe their impact and what you can do to avoid them.
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Chapter 9: Groups and Teams
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25 Verified Questions
25 Flashcards
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Sample Questions
Q1) Which decision making process is structured to work best for employees working remotely?
A) Virtual decision making
B) Delphi technique
C) Brainstorming asynchronously
D) Nominal group technique
Q2) History has numerous examples of groupthink occurring with catastrophic consequences. What was the common factor to be found missing in many major disasters involving groupthink such as the Shuttle Challenger explosion?
A) Peer pressure
B) Polarization
C) Brainstorming
D) Critical thinking
Q3) What are two external factors associated with success in groups?
A) Production and action
B) Coaching and support
C) Training and leadership
D) Effective communication and good interpersonal dynamics
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11
Chapter 10: Conflict and Negotiation
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25 Verified Questions
25 Flashcards
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Sample Questions
Q1) Before you attempt to use any interpersonal influence technique at work or in your personal life, you should ________.
A) Take a conflict management course
B) Have training in counseling or related field
C) Always involve a neutral third party
D) None of the above
Q2) Removing the absolute need to resolve the focal conflict improves the negotiation ability for that party. This is known as the ________.
A) Prepared negotiation strategy
B) Best alternative to a negotiated agreement
C) Strategic planning
D) Outcome identification
Q3) Organizations should actively manage conflict at which level(s)?
A) Individual
B) Group
C) Organizational
D) All of the above
Q4) In the conflict process, does "Stage 2: Awareness" occur simultaneously for both involved parties? Explain and justify your answer.
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Chapter 11: Diversity and Communication
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25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/8390
Sample Questions
Q1) Differences in communication can be present in all of the following situations except ________.
A) Selection interview
B) Work within a cohesive group
C) Performance appraisal
D) All of the above
Q2) The preferred method of communication differs between generations. Which generation favors face-to-face communication?
A) Generation Y
B) Generation X
C) Millennials
D) All of the above
Q3) What communication problem does conversational learning help resolve?
A) Different communication styles
B) Parochialism
C) Information illiteracy
D) Lack of co-orientation
Q4) Are the benefits from workplace diversity reserved for medium to large businesses or can small organizations also benefit? Provide at least three reasons to support your choice.
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Chapter 12: Culture
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25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/8391
Sample Questions
Q1) Which of the following is a verbal artifact?
A) Ceremony
B) Jargon
C) Custom
D) Ritual
Q2) How does an organization maintain consistent values and beliefs over time?
A) Retaining a small workforce of 20 or fewer employees
B) Effective socialization
C) Rewarding employees who maintain consistent values and beliefs
D) Utilizing a role model or mentor program
Q3) If you want to know what a culture is really like, what should you examine?
A) Behavioral artifacts
B) Physical artifacts
C) Espoused values
D) Basic assumptions
Q4) Which of the following is not a cultural artifact?
A) Asking about an organization's culture
B) Graduation ceremony
C) Words and sayings that are unique to the organization
D) Updated and modern decor
Page 14
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Chapter 13: Change, Innovation, and Stress
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27 Verified Questions
27 Flashcards
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Sample Questions
Q1) A new cashier has stood out since day one with her unique method of scanning and bagging that is faster than all of the other cashiers. Management recognizes the potential cost savings to this approach and are considering a widespread transition to her technique. This new scanning method is ________ and if the implementation is completed, the technique will be considered ________.
A) Efficient; influential
B) Innovative; a diffusion of innovation
C) Creative; a disruptive innovation
D) Creative; innovative
Q2) If you want to promote creativity, you should do everything except ________.
A) Lessen the emphasis on successful outcomes
B) Decrease time for projects
C) Reinforce the process and effort instead of the outcome
D) Increase individual autonomy
Q3) Provide an example that applies the steps of appreciative inquiry to yourself. First, explain what you seek to change and provide your rationale. For each of the four steps, explain what you will do and why.
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15
Chapter 14: Corporate Social Responsibility, Ethics, and Sustainability
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25 Verified Questions
25 Flashcards
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Sample Questions
Q1) How can you determine whether the CSR efforts reflect genuine beliefs or serve a marketing purpose?
A) CSR initiatives are aligned with the organization's strategy
B) The amount of money committed to the CSR initiatives has a positive correlation with the value the company places on CSR
C) Organizations with genuine beliefs in CSR will involve their employees in the projects because of the personal benefits working on the initiative provide
D) If companies heavily advertise their CSR initiatives, their commitment is probably only to the marketing aspect
Q2) After hearing about CSR and its benefits, you are convinced that your organization must establish a CSR initiative. Despite your low-ranking organizational position, you have been able to confirm a chance to speak at the board meeting later this month. This may be your only opportunity, so you want to present your best justification. With the pressure on, what are the critical points you will make and what other factors will you include to make your case?
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