Management Concepts
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Course Introduction
Management Concepts provides students with a comprehensive introduction to the fundamental principles and practices that guide effective organizational leadership. The course explores core managerial functions such as planning, organizing, leading, and controlling, while examining the roles and responsibilities of managers in different organizational settings. Students will analyze classical and contemporary management theories, learn essential decision-making and problem-solving techniques, and discuss the impact of globalization, ethics, and social responsibility on modern management. Through case studies and practical applications, learners will gain insight into managing people and resources to achieve organizational goals efficiently and ethically.
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MGMT 11th Edition by Chuck Williams
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18 Chapters
2105 Verified Questions
2105 Flashcards
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Page 2
Chapter 1: Management
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125 Verified Questions
125 Flashcards
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Sample Questions
Q1) In the context of decisional roles, which of the following statements is true of managers in the disturbance handler role?
A) They respond to pressures and problems so severe that they demand immediate attention and action.
B) They negotiate schedules, projects, goals, outcomes, resources, and employee raises.
C) They perform ceremonial duties such as greeting company visitors or representing the company at a community luncheon to support local charities.
D) They decide who will get resources and how many resources they will get.
Answer: A
Q2) Which of the following skills includes the ability to recognize how a company fits into or is affected by its external environment?
A) Technical skills
B) Human skills
C) Conceptual skills
D) Spatial skills
Answer: C
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3
Chapter 2: The History of Management
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Sample Questions
Q1) Which of the following is true of the chain of command in Max Weber's bureaucracy?
A) People in lower positions are protected by a grievance procedure.
B) Organizational owners have the right to hire and fire employees.
C) Organizational owners decide on who should be promoted.
D) Tasks and responsibilities are clearly defined and divided.
Answer: A
Q2) Businesses have always looked for information technologies that would speed access to timely information.
A)True
B)False
Answer: True
Q3) One of the objectives of the motion study conducted by Frank and Lillian Gilbreth was to:
A) extend the duration of time required to complete a task.
B) increase the number of motions required to complete a task.
C) foster soldiering among workers.
D) improve the productivity of workers.
Answer: D
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4
Chapter 3: Organizational Environments and Cultures
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121 Flashcards
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Sample Questions
Q1) Opulent Inc., a furniture design company based in Winona, designs a wide range of office and household furniture. Umber Corp. has recently started offering custom-made furniture in the same city. The managers at Opulent conduct a research to find out the strengths and weaknesses of Umber. The managers also try to figure out the strategies used by Umber. In the given scenario, which of the following strategies is being used by the managers at Opulent Inc.?
A) Demographic segmentation
B) A cost-benefit analysis
C) Proactive monitoring
D) A competitive analysis
Answer: D
Q2) An automobile manufacturing company has developed an electric car that uses sunlight to charge itself during movement. In the context of organizational environment, this new invention is a development in the _____ of the general environment.
A) technological component
B) sociocultural component
C) legal component
D) economic component
Answer: A
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Chapter 4: Ethics and Social Responsibility
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Sample Questions
Q1) Benjamin, a military officer, strongly believes that a soldier has to do whatever it takes to protect his or her country. In the context of Kohlberg's stages of moral development, Benjamin is at the _____ of moral development.
A) preconventional level
B) postconventional level
C) conventional level
D) unconventional level
Q2) Kate, a school teacher, strongly believes that children never tell the truth if they are not afraid of the consequences of lying. In the context of Kohlberg's stages of moral development, Kate is at the _____ of moral development in this scenario.
A) preconventional level
B) postconventional level
C) conventional level
D) unconventional level
Q3) The last step in a basic model of ethical decision making is to _____.
A) diagnose the situation
B) analyze alternatives
C) act on the situation
D) monitor the results
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Page 6
Chapter 5: Planning and Decision Making
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Sample Questions
Q1) Gilbert, the CEO of a theme park, plans to have branches of the theme park in 20 countries in 10 years' time. To achieve this goal, he plans to set up branches in at least two countries by the end of each year. In this scenario, Gilbert's plan to have branches of the theme park in 20 countries in 10 years' time is an example of a _____.
A) provisional goal
B) distal goal
C) proximal goal
D) foundational goal
Q2) _____ are defined as a cushion of extra resources that can be used with options-based planning to adapt to unanticipated changes, problems, or opportunities.
A) Slack resources
B) Strategic groups
C) Secondary firms
D) Standing plans
Q3) In the Delphi technique, panel members need to be brought together in one place.
A)True
B)False
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Chapter 6: Organizational Strategy
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Sample Questions
Q1) Jem Dons has three strategic business units (SBUs)-smartphones, healthcare, and accounting. Its smartphone unit is its most profitable unit and is the current market leader in the rapidly growing industry. In the context of the BCG matrix, which of the following categories of SBUs best describes the smartphones unit?
A) Stars
B) Cash cows
C) Question marks
D) Dogs
Q2) DramPharma is a company that manufactures and sells medicine to treat Huntington's disease, a rare genetic disorder. The company controls 80 percent of the world's industry in its segment. The company aims to seek steady growth in the industry. In terms of adaptive strategies, DramPharma would most likely be categorized as a(n)
A) reactor
B) defender
C) analyzer
D) prospector
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Chapter 7: Innovation and Change
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Sample Questions
Q1) In the context of organizational development, the purpose of person-focused interventions is to:
A) assess how a group functions and help it work more effectively to accomplish its goals.
B) increase interpersonal effectiveness by helping people to become aware of their attitudes.
C) change the character and performance of an organization, business unit, or department.
D) help a work group establish short- and long-term goals.
Q2) According to psychologist Kurt Lewin, managing organizational change is a basic process of _____.
A) social loafing and production blocking
B) forming, storming, norming, and performing
C) unfreezing, change intervention, and refreezing
D) coercion, appraisal, and remediation
Q3) An innovation stream begins with _____.
A) a technological discontinuity
B) a design iteration
C) technological lockout
D) the emergence of a dominant design
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Chapter 8: Global Management
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Sample Questions
Q1) Pancken Corp. has never operated outside the country it is based in and wants to open a branch in a different country. It plans on sending some of its employees to the new country. Before doing so, it trains all its employees by showing them videos about the new country. It also guides them in taking part in roleplays where they are presented with real-world situations related to the new country. In the context of preparing for an international assignment, when would this type of training be given to employees?
A) During documentary training
B) During cultural simulation
C) During field simulation
D) During adaptive screening
Q2) Which of the following is a regional trade agreement between most European countries?
A) The Maastricht Treaty of Europe
B) The Single European Act
C) The EEC and EURATOM treaties
D) The Treaty of Brussels
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Chapter 9: Designing Adaptive Organizations
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Sample Questions
Q1) In the context of organizational environments, which of the following is a difference between mechanistic organizations and organic organizations?
A) Mechanistic organizations are characterized by broadly defined jobs and responsibilities, whereas organic organizations are characterized by specialized jobs and responsibilities.
B) Mechanistic organizations work best in stable, unchanging business environments, whereas organic organizations work best in dynamic, changing business environments.
C) Mechanistic organizations have decentralized authority, whereas organic organizations have centralized authority.
D) Mechanistic organizations are characterized by loosely defined, frequently changing roles, whereas organic organizations are characterized by precisely defined, unchanging roles.
Q2) The third transfer that occurs with delegation of authority is that the manager gives the subordinate full authority over the budget, resources, and personnel needed to do a job.
A)True
B)False
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Chapter 10: Managing Teams
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Sample Questions
Q1) Firms must provide team members with the technical training they need to do their jobs, particularly if they are being cross-trained to perform all of the different jobs on a team.
A)True
B)False
Q2) Mara and Osman believe that they are the spokespersons for their team, and all the other team members are incapable of coming up with any plans on their own. As a result, they do not allow any other team member to speak during meetings and discussions. This work team is most likely experiencing _____.
A) minority domination
B) groupthink
C) synergy
D) structural accommodation
Q3) Which of the following statements is true of team norms?
A) They allow flexibility in terms of job performance, absenteeism, and safety.
B) They regulate the everyday actions that allow teams to function effectively.
C) They indicate the extent to which team members are attracted to a team.
D) They are rules that are formally signed and agreed upon by team members.
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Chapter 11: Managing Human Resource Systems
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Sample Questions
Q1) When managers give administrative feedback, they are acting as coaches.
A)True
B)False
Q2) The recruitment team at Pathjomp, a software company, rejects the applications of candidates who do not provide contact details of their previous employers, supervisors, or coworkers who can furnish further job-related information about the candidates. This scenario illustrates that Pathjomp gives high importance to _____.
A) employment references
B) job specifications
C) aptitude tests
D) employee performance appraisals
Q3) Immediate and voluntary retirement of an employee is called phased retirement.
A)True
B)False
Q4) In the context of job performance, customer complaints are an objective performance measure.
A)True
B)False
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Chapter 12: Managing Individuals and a Diverse Workforce
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Sample Questions
Q1) A setback of affirmative action is that:
A) those benefitting from affirmative action begin to experience self-doubts about their competence and merit.
B) people who are the subject of affirmative action are viewed as being more qualified than they actually are.
C) women and minorities usually feel deprived.
D) employees start to overpower the management.
Q2) One of the ways in which affirmative action differs from workplace diversity is that:
A) the Equal Employment Opportunity Commission oversees the enforcement of affirmative action, whereas there is no federal law or agency to oversee diversity.
B) diversity originated with Executive Order 11246, whereas an affirmative action is related to the 1964 Civil Rights Act.
C) the purpose of affirmative action is to create a positive work environment, whereas the purpose of diversity is to compensate for past discrimination.
D) affirmative action guarantees diversity, whereas diversity does not guarantee affirmative action.
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Chapter 13: Motivation
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Sample Questions
Q1) At the peak of her career, Evelyn, a tennis champion, wanted to launch her own sports shoe brand. In the context of Maslow's Hierarchy of Needs, this scenario best illustrates Evelyn's _____.
A) belongingness needs
B) physiological needs
C) self-actualization needs
D) safety needs
Q2) Afecreen Inc. has an average of 85 working days in a quarter. The company conducts quality checks to assess the performance of its employees. The employees who perform well may receive a bonus after 70 days or 100 days, but the average interval between the completion of tasks and the receiving of bonus is 85 days. In the context of reinforcement theory of motivation, which of the following intermittent reinforcement schedules does this scenario best illustrate?
A) A fixed interval reinforcement schedule
B) A fixed ratio reinforcement schedule
C) A variable interval reinforcement schedule
D) A variable ratio reinforcement schedule
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Chapter 14: Leadership
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Sample Questions
Q1) Steven is a manager at Kewl Gadgets. Calvin is Steven's least preferred subordinate because he finds it difficult to approach Calvin when it comes to collaborating and getting the work done. When asked by Steven's boss, he states that Calvin is complacent, unresponsive, and hostile. Therefore, Steven does not want to work with Calvin. In this scenario, Steven has a _____ leadership style.
A) relationship-oriented
B) country club
C) task-oriented
D) team management
Q2) Will is the owner of a start-up. While hiring employees, he does not pay much attention to their previous performance records. However, he is very particular about employee attitude toward the organization. He mostly recruits outgoing people who he believes would effectively interact with customers. In the context of the Blake/Mouton leadership grid, which of the following leadership styles is Will using in this scenario?
A) The team management style
B) The country club style
C) The authority-compliance style
D) The impoverished style
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Page 16
Chapter 15: Managing Communication
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Sample Questions
Q1) Which of the following is true of empathetic listening?
A) It is less important than active listening.
B) It means understanding the speaker's perspective and personal frame of reference.
C) In empathetic listening, the focus is on the informational content in the message rather than on the affective part of the message.
D) In empathetic listening, listeners should respond first with facts and then with feelings.
Q2) A similarity between retention and interpretation is that:
A) both are highly objective processes.
B) both always take place involuntarily.
C) both are unaffected by an individual's preferences and beliefs.
D) both are affected by perceptual filters.
Q3) Listening is an involuntary behavior.
A)True
B)False
Q4) Delayed feedback is much more effective than immediate feedback.
A)True
B)False
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17
Chapter 16: Control
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Sample Questions
Q1) To determine whether control is worthwhile, a company must consider its _____.
A) dynamic costs
B) feasibility costs
C) regulation costs
D) operational costs
Q2) The accountants at Global Finances can take work home for as many days as they like as long as their spreadsheets are up to date and accurate. This scenario illustrates that Global Finances uses _____.
A) self-control
B) concertive control
C) bureaucratic control
D) normative control
Q3) Which of the following is true of concertive control?
A) A team member's behavior has to satisfy the rest of his or her team members.
B) Workers in an organization only have to worry about pleasing the boss.
C) Companies using concertive control only hire individuals who share the company's beliefs and values.
D) All the workers in a company are free to do whatever they want.
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18
Chapter 17: Managing Information
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Sample Questions
Q1) Gamaz, a video games developer, collects data regarding consumer purchase behaviors, consumer preferences, and product searches. It provides these data to ASZ Analytics. Gamaz pays $100,000 per transaction to ASZ Analytics in exchange for complete information regarding market analytics and sales trends based on the data provided by Gamaz. In the given scenario, Gamaz incurs _____.
A) processing cost
B) retrieval cost
C) acquisition cost
D) communication cost
Q2) A decision support system (DSS):
A) speeds up and simplifies the acquisition of information.
B) helps replace managerial decision making in a company.
C) is designed to help managers deal with specific kinds of problems.
D) is a hybrid of an executive information system and an intranet.
Q3) Identify a true statement about manual capture of information.
A) It involves recording and entering data by hand into a data storage device.
B) It is often an accurate process.
C) It involves the use of bar codes and document scanners.
D) It is a cheap and fast process.
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Page 19
Chapter 18: Managing Service and Manufacturing Operations
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Sample Questions
Q1) A _____ does not start processing or assembling products until it receives a customer request.
A) assemble-to-batch operation
B) make-to-order operation
C) make-to-stock operation
D) assemble-to-order operation
Q2) _____ refers to managing the daily production of goods and services.
A) Marketing management
B) Operations management
C) Project management
D) Brand management
Q3) The American National Standards Institute guarantees continued ISO 9000 certification for all the ISO certified American companies.
A)True
B)False
Q4) The lowest degree of processing occurs in _____.
A) assemble-to-order operations
B) make-to-order operations
C) assemble-to-batch operations
D) make-to-stock operations
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