Chapter 4: Global Management Managing Across Borders
Available Study Resources on Quizplus for this Chatper
102 Verified Questions
102 Flashcards
Source URL: https://quizplus.com/quiz/46602
Sample Questions
Q1) Fresh Toppings is based in Sacramento, California and has restaurants in 25 countries. In the United States, Fresh Toppings would be viewed as which of the following?
A) multinational corporation
B) conglomerate
C) multinational organization
D) international enterprise
E) foreign firm
Q2) The United States has utilized tariffs, import quotas, embargoes, and sanctions over the years. Explain why America has used these and give an example of each.
Q3) Victor works for a company that highly values performance-oriented traits, such as achieving a certain level of sales and increasing market share by a certain percentage. In analyzing this aspect of Victor's company, Geert Hofstede would examine the company's ________ dimension.
A) individualism/collectivism
B) masculinity/femininity
C) power distance
D) uncertainty avoidance
E) assertiveness
To view all questions and flashcards with answers, click on the resource link above.
Page 6
Chapter 5: Planning: the Foundation of Successful Management
Available Study Resources on Quizplus for this Chatper
109 Verified Questions
109 Flashcards
Source URL: https://quizplus.com/quiz/182052
Sample Questions
Q1) The planning/control cycle has two control steps: (1) control the direction by comparing results with the plan and (2) control the direction by taking corrective action in two ways-namely, by
A) receiving feedback, and, if needed, making new plans.
B) researching ways to plan better and increasing profits.
C) increasing organization synergy and diversity.
D) correcting deviations in the plan being carried out or improving future plans.
E) improving future plans, and, if needed, cutting costs.
Q2) If you want all your stores to only accept returns with receipts, this would be an example of a(n)
A) procedure.
B) industry standard.
C) rule.
D) policy.
E) certified procedure.
Q3) Describe the components of a business model.
Q4) Describe the four types of objectives used in MBO and give examples of each type.
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: Strategic Management: How Exceptional Managers Realize
a Grand Design
Available Study Resources on Quizplus for this Chatper
91 Verified Questions
91 Flashcards
Source URL: https://quizplus.com/quiz/46604
Sample Questions
Q1) This question contains multiple parts; be sure to answer all of them. First, define and explain strategic control. Next, summarize Bryan Barry's suggestions for keeping strategic planning on track. Finally, suppose you are the owner of a dog-walking service with eight dog-walkers on staff. Explain how you would implement each of Barry's suggestions.
Q2) A local dance studio offers many services: tap and ballet lessons to young children (under age 10), additional jazz and hip hop lessons to preteens, competitive dance for teenagers, and ballroom dance for adults. We can say that the studio has achieved ________ because the studio's activities interact and reinforce one another.
A) an effective defensive strategy
B) a blue ocean strategy
C) diversification
D) contingency
E) fit
Q3) Explain the difference between a cost-leadership strategy and a differentiation strategy. Provide an example of a company that uses each type of strategy.
To view all questions and flashcards with answers, click on the resource link above.
Page 8
Chapter 7: Individual and Group Decision Making: How Managers Make Things Happen
Available Study Resources on Quizplus for this Chatper
102 Verified Questions
102 Flashcards
Source URL: https://quizplus.com/quiz/46605
Sample Questions
Q1) Erin likes working in the banking industry because it has a lot of structure and certainty, and the daily work is routine. Erin probably
A) has a high tolerance for ambiguity.
B) has a large need for ambiguity.
C) has a low tolerance for ambiguity.
D) is in the middle ambiguity range.
E) thrives on ambiguity.
Q2) The Safety Committee at Washington Bakers was formed to help make the store a safer place, and some of the committee's suggestions are going to be costly. During the committee meeting, the vice president of accounting announced that company profits were much lower than expected, and she suggested that profits are more important than safety. The profit goal is now outweighing the committee's safety goal, which is an example of
A) goal bumping.
B) groupthink.
C) secondary placement.
D) satisficing.
E) goal displacement.
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 8: Organizational Culture, Structure, and Design:
Building Blocks of the Organization
Available Study Resources on Quizplus for this Chatper
107 Verified Questions
107 Flashcards
Source URL: https://quizplus.com/quiz/182048
Sample Questions
Q1) ________ enables a manager to make decisions, give orders, and utilize resources. For example, the manager of a local coffee shop has the right to hire and fire baristas based on their punctuality, performance, and customer-service ratings.
A) Power
B) A clan culture
C) A hierarchy of power
D) Touching
E) Authority
Q2) Some say the office culture today has become "too nice." Which statement would not be heard in that type of setting?
A) "No need to go out of your way; I'll get it later."
B) "Did you see the new menu in the cafeteria? There goes my diet."
C) "Can you believe that the boss expects us to stay late and does not even ask."
D) "How was your weekend? Were you able to get up to the lake house?"
E) "Did Joe get into the college of his choice? I know you hoped it also came with a good financial package."
Q3) How can culture have both positive and negative effects?
Q4) Explain the importance of learning office politics.
Page 10
To view all questions and flashcards with answers, click on the resource link above.
Chapter 9: Human Resource Management: Getting the Right People
Available Study Resources on Quizplus for this Chatper
113 Verified Questions
113 Flashcards
Source URL: https://quizplus.com/quiz/182049
Sample Questions
Q1) The type of appraisal in which employees are evaluated by their managers, peers, and subordinates is called the 360-degree assessment.
A)True
B)False
Q2) How is artificial intelligence changing the recruiting process?
A) It can predict the performance of an individual on a test.
B) It can assess attitudes and experiences related to a person's behavior.
C) It can schedule interviews, screen and rank candidates, and administer ability tests.
D) It can judge whether or not a person is answering a test truthfully.
E) It can measure personality traits and a need for achievement.
Q3) Lacey has a degenerative eye disease that is causing her to gradually lose her eyesight. When Lacey asked her employer, Ideal Accessories, to purchase a low-vision computer for her use at work, she was fired. Ideal Accessories has violated the
A) Family and Medical Leave Act.
B) Americans with Disabilities Act (ADA).
C) Occupational Safety and Health Act (OSHA).
D) Privacy Act.
E) Patient Protection and Affordable Care Act.
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Organizational Change and Innovation: Lifelong Challenges
Available Study Resources on Quizplus for this Chatper
98 Verified Questions
98 Flashcards
Source URL: https://quizplus.com/quiz/182050
Sample Questions
Q1) A press conference was held and a new commissioner was announced by the governor. The acting commissioner was not aware of the change and was not able to make an announcement to staff prior to the press conference. The rumor mill started as soon as the press conference ended that the agency was being dismantled and all the employees would be laid off. Was this a reasonable response to the change?
A) Yes, because there was a climate of mistrust.
B) Yes, because there was surprise and fear of the unknown.
C) No, because there was a fear of failure.
D) No, because, there was a history of disruption of group relationships.
E) Yes, because there was a lack of a reward system.
Q2) ________ refers to customers becoming segmented into smaller and more specialized groups responding to more narrowly targeted commercial messages.
A) Crowdsourcing
B) Disruptive innovation
C) Force-field analysis
D) Demassification
E) Change agent
Q3) Define and describe the three types of change and provide an example of each.
Q4) Describe how self-affirmations are used to enhance self-compassion.
Page 12
To view all questions and flashcards with answers, click on the resource link above.
Chapter 11: Managing Individual Differences and Behaviour:
Supervising People As People
Available Study Resources on Quizplus for this Chatper
120 Verified Questions
120 Flashcards
Source URL: https://quizplus.com/quiz/182093
Sample Questions
Q1) Research has shown that four-year-old African-American boys are suspended and expelled more often than any other race or gender, regardless of the race of the teacher. The reasons most often given are that they just can't sit still and control their bodies. This is an example of
A) age stereotype.
B) recency effect.
C) halo effect.
D) casual attribution.
E) implicit bias.
Q2) An example of a self-fulfilling prophecy is a server who expects some poorly dressed customers to be stingy tippers, who therefore gives them poor service, and so gets the result he expected-a much lower tip than usual.
A)True
B)False
Q3) Using the three components of attitude, give an example statement for the following situation: You have a much heavier workload than the other three people in your department who have your same job title. You work until 7 p.m. every night, while your three coworkers leave promptly at 5 o'clock.
Q4) Define the five types of distortion in perception. Give an example of each.
Page 13
To view all questions and flashcards with answers, click on the resource link above.
Chapter 12: Motivating Employees: Achieving Superior
Performance in the Workplace
Available Study Resources on Quizplus for this Chatper
105 Verified Questions
105 Flashcards
Source URL: https://quizplus.com/quiz/182094
Sample Questions
Q1) Imagine that you are the front-end manager of a supermarket. You manage all the cashiers, baggers, and the customer-service desk. Recognizing that each of these jobs is repetitive without much variety, you want to enrich each job to increase employee engagement and satisfaction. How might you enrich the jobs you manage?
Q2) McClelland's need for achievement corresponds most closely to
A) Maslow's self-actualization needs.
B) Herzberg's hygiene factors.
C) equity theory.
D) Deci and Ryan's self-determination theory.
E) expectancy theory.
Q3) Which of the following criterion is NOT a characteristic of the best incentive plans?
A) believable and achievable rewards
B) measurable rewards linked to performance
C) monetary compensation to every employee
D) rewards satisfying individual needs
E) rewards agreed on by the manager and employees
Q4) Why is self-management an important skill to have? How can you improve your own self-management skills?
Page 14
To view all questions and flashcards with answers, click on the resource link above.
Chapter 13: Groups and Teams: Increasing Cooperation, Reducing Conflict
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/46611
Sample Questions
Q1) Dysfunctional conflict is sometimes called ________ conflict.
A) apathetic
B) irregular
C) destructive
D) aggressive
E) negative
Q2) The principal by-product of the norming stage of team development is A) adjournment.
B) uncertainty.
C) empowerment.
D) conflict.
E) group cohesiveness.
Q3) Because hard feelings about group leadership and assignments have passed, the members of Maya's group now seem to be relating much better. At the meeting tomorrow, she should take advantage of this moment by
A) encouraging members to voice disagreements.
B) helping the team identify group goals and values.
C) helping people get to know one another.
D) empowering the members.
E) throwing a thank-you party.
Page 15
To view all questions and flashcards with answers, click on the resource link above.
Chapter 14: Power, Influence, and Leadership: From
Becoming a Manager to Becoming a Leader
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/46612
Sample Questions
Q1) Female leaders tend to use transformational leadership more than male leaders do.
A)True
B)False
Q2) Corina is outgoing, warm, and truly inspirational when she talks about where she wants to lead her division. Her employees seem eager to do anything she asks. Because of her personality and not her position, what is Corina's power?
A) legitimate
B) coercive
C) reward
D) referent
E) expert
Q3) Which of the following are true of leaders?
A) They conduct planning.
B) They organize.
C) They rally others.
D) They implement a vision.
E) They direct and control.
Q4) Explain what has been learned about transformational leadership through research.
Page 16
To view all questions and flashcards with answers, click on the resource link above.
Chapter 15: Interpersonal and Organizational
Communication: Mastering the Exchange of Information
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/46613
Sample Questions
Q1) Rob told Tamara to get him a report "right away." Tamara was not sure what "right away" meant. This is an issue of
A) jargon.
B) semantics.
C) medium.
D) encoding.
E) feedback.
Q2) Which of the following statements about social media is FALSE?
A) Social media can lead to hiring discrimination by revealing applicants' religious affiliation, age, family composition, or sexual orientation.
B) Your overall presence on the Internet and social media sites should reflect a mature and responsible individual and include nothing you'd be afraid to see in the newspaper.
C) In terms of job recruiting, LinkedIn is the most widely used social media site.
D) The use of social media in the workplace often leads to reduced turnover, higher performance, and increased job satisfaction.
E) Social media rarely reduces productivity in the workplace.
To view all questions and flashcards with answers, click on the resource link above.
17
Chapter 16: Control Systems and Quality Management:
Techniques for Enhancing Organizational Effectiveness
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/46614
Sample Questions
Q1) Unlike the ISO 9000 series, the ISO 14000 series identifies standards for environmental performance.
A)True
B)False
Q2) Which of the following more closely aligns with a job versus a career?
A) It belongs to you and lasts a lifetime.
B) It can be managed and nurtured.
C) It is temporary and in service of someone else.
D) It can be created to fit your values and needs.
E) There is no distinction, they are the same thing.
Q3) Which of the following is a primary function of management?
A) communicating
B) globalizing
C) cooperating
D) organizing
E) influencing
Q4) An income statement summarizes an organization's financial results over a specified period of time, such as a quarter or a year.
A)True B)False
To view all questions and flashcards with answers, click on the resource link above. Page 18
Chapter 17: Entrepreneurship
Available Study Resources on Quizplus for this Chatper
43 Verified Questions
43 Flashcards
Source URL: https://quizplus.com/quiz/46615
Sample Questions
Q1) A business plan will likely not answer this question.
A) "How will I fund my business?"
B) "What opportunities will my business take advantage of?"
C) "What is my vision?"
D) "What resources does my business require?"
E) "What types of office supplies (staples, paper clips) will I use in my office?"
Q2) Accel, Greylock Partners, Sequoia Capital, Benchmark, and Andreessen Horowitz are all in the business of providing funds to new businesses in exchange for an ownership share in the company. These companies are all seeking a high return on their investment, and they tend to be drawn to technology and biotechnology companies. Accel, Greylock, Sequoia, Benchmark, and Andreessen are all
A) business incubators.
B) for-profit arms of the SBA.
C) commercial banking organizations.
D) C corporations.
E) venture capital firms.
Q3) Explain the difference between an entrepreneur and an intrapreneur. Name at least one successful entrepreneur and the company he or she founded.
To view all questions and flashcards with answers, click on the resource link above.
Page 19