Management and Organizational Studies
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Course Introduction
Management and Organizational Studies explores the principles, structures, and dynamics that shape organizations and guide managerial decision-making. The course examines core concepts such as planning, organizing, leading, and controlling within various types of organizations, drawing on theories from business, sociology, and psychology. Students learn about organizational behavior, leadership styles, workforce motivation, communication, and the impacts of culture and ethics on management practices. Through real-world case studies, group discussions, and practical assignments, the course equips students with the analytical and interpersonal skills necessary to effectively manage people and processes in an evolving global environment.
Recommended Textbook
Human Resource Management 3rd Edition by Robert N. Lussier
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16 Chapters
1608 Verified Questions
1608 Flashcards
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Page 2
Chapter 1: The New Human Resource Management Process
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101 Verified Questions
101 Flashcards
Source URL: https://quizplus.com/quiz/46057
Sample Questions
Q1) Alex wants to make sure that Acme Global is getting work done whenever and however it must be done.He frequently asks the question,"Did we do the right things?" Alex is concerned with ______.
A) efficiency
B) empathy
C) effectiveness
D) sustainability
Answer: C
Q2) One of the most critical issues that human resource managers face is the fact that ______ is outpacing the ability to use it.
A) sustainability
B) efficiency
C) knowledge
D) technology
Answer: D
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Page 3
Chapter 2: Strategy-Driven Human Resource Management
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103 Verified Questions
103 Flashcards
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Sample Questions
Q1) What is our present situation? Where do we want to go? How do we plan to get there? These are the three questions that build an organization's ______ plan.
A) organizational
B) strategic
C) environmental
D) management
Answer: B
Q2) The jobs at Acme Global are very standardized.Each job has a clear job description and there are many policies,procedures,and rules for employees to follow.This creation of a routine way of doing jobs suggests that Acme Global has a high degree of ______ in its structure.
A) centralization
B) spatial differentiation
C) formalization
D) horizontal differentiation
Answer: C
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Chapter 3: The Legal Environment and Diversity Management
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) ______ was created in the 1960s through a series of policies at the presidential and legislative levels.Except in a few circumstances,it does not have the effect of law.
A) Diversity
B) EEO
C) Affirmative action
D) Civil rights
Answer: C
Q2) Rebecca has diabetes and is considered disabled under the Americans with Disabilities Act.Her boss allows her to take breaks to eat,to take her medication,and to test her blood-sugar levels.These actions by her employer are ______.
A) illegal discrimination
B) compensatory damages
C) reasonable accommodations
D) bona fide occupational qualifications
Answer: C
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Page 5
Chapter 4: Workforce Planning: Job Analysis, Design, and Employment Forecasting
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101 Verified Questions
101 Flashcards
Source URL: https://quizplus.com/quiz/46060
Sample Questions
Q1) Organizations have ______ turnover when employees cannot figure out what is necessary to be successful in their individual jobs and the organization has to terminate their employment.
A) involuntary
B) voluntary
C) qualitative
D) organic
Q2) Acme Global has a labor surplus.Specifically,it has too many workers in one type of job and too few in another.Its best method for dealing with its surplus would be ______.
A) downsizing
B) early retirement
C) retraining
D) natural attrition
Q3) The primary outcomes of a job ______ are the creation of a job description and a job specification.
A) expansion
B) simplification
C) regression
D) analysis
Page 6
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Chapter 5: Recruiting Job Candidates
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101 Verified Questions
101 Flashcards
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Sample Questions
Q1) When recruiting from ______ agencies,the agency is paid when the job candidate is hired by the employer.
A) forecast
B) temporary
C) contingency
D) educational
Q2) Acme Global decided to start offering its employees a $1,000 bonus if they encourage a friend or family member to apply to the company.The employee does not get the bonus until the new hire has been working at Acme Global for one year.Acme Global's new policy is properly referred to as ______.
A) open recruitment
B) targeted recruitment
C) closed recruitment
D) employee referrals
Q3) Besides money,what are some of the major challenges and constraints in the recruiting process?
Q4) Describe the major advantages and disadvantages of internal recruiting.
Q5) Describe the major external forces that impact the recruiting process.
Q6) What is "grit" and why is it important in recruiting?
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Chapter 6: Selecting New Employees
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Privacy laws do not prevent universities from providing the following information to a third party without consent from the job candidate.
A) whether the job candidate has a degree from the school
B) the job candidate's transcripts from the school
C) the job candidate's current grades for the semester
D) the job candidate's disciplinary record from the school
Q2) One of the major problems in using ______ as the primary criterion in selection is that we end up not getting the best person for a particular job.
A) person-organization fit
B) ability-job fit
C) cultural fit
D) personality-job fit
Q3) Managers have to analyze the set of ______ in each subordinate or new hire and understand that person's individual limitations.
A) traits
B) abilities
C) contents
D) interests
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8
Chapter 7: Learning and Development
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101 Verified Questions
101 Flashcards
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Sample Questions
Q1) Jenna is looking for a method of training her employees that will allow them to learn at their own pace and will not disrupt the work environment.Jenna's best choice of training method would be ______ training.
A) on-the-job
B) classroom
C) distance
D) simulation
Q2) After training,______ evaluations measure how the individual responds to the actual training process.
A) competency
B) extinct
C) reaction
D) plateau
Q3) ______ learning is a specific kind of distance learning in which individuals go completely at their own pace and are able to study topics they think they need to study.
A) Classroom
B) Distance
C) Self-directed
D) Job instructional training
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Page 9
Chapter 8: Performance Management and Appraisal
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) The ______ is a performance appraisal checklist form on which a manager simply rates performance on a continuum such as excellent,good,average,fair,and poor.
A) graphic rating scale form
B) management by objectives method
C) critical incidents method
D) narrative method or form
Q2) During his performance appraisal,Julian mentioned that he was having difficulty keeping client records up-to-date because the computer system was antiquated.As a result,the department decided to replace both the software and hardware in Julian's department.As a result,Julian's department's performance increased.This is an example of the ______ reason for conducting performance appraisals.
A) communication
B) decision-making
C) motivation
D) ranking
Q3) Describe the commonly used performance measurement methods and forms: critical incidents,MBO,narrative method,graphic rating scales,BARS,and ranking.
Q4) Describe the purposes of performance appraisals.
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Page 10
Chapter 9: Rights and Employee Management
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) ______ is corrective action designed to get employees to meet standards and the code of conduct.
A) Serious misconduct
B) Employee assistance programs (EAPs)
C) Coaching
D) Discipline
Q2) What is a code of conduct and why is such a code helpful to an organization?
Q3) The ______ means employees generally should not be asked to do something that violates their personal values and beliefs,as long as these beliefs generally reflect commonly accepted societal norms.
A) right to due process
B) right to privacy
C) right to free speech
D) right of freedom of conscience
Q4) Describe the four stages of the change process.
Q5) Privileges are things a person in a society is allowed to do without any permission required from an authority.
A)True
B)False
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Chapter 10: Employee and Labor Relations
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) A ______ occurs when management stops all work and physically prevents workers from entering the workplace.
A) grievance
B) lockout
C) economic strike
D) blockage
Q2) Users of a(n)______ conflict style attempt to resolve conflict by using aggressive behavior to get their own way.
A) accommodating
B) forcing
C) avoiding
D) collaborative
Q3) In his union position,Tom works with union members to deal with management and handle problems with their current labor agreement.Tom is most likely a ______.
A) business agent
B) shop steward
C) vice president
D) senior union rep
Q4) Describe the value of trust and communication in organizations.
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Chapter 11: Compensation Management
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/46067
Sample Questions
Q1) Organizations must decide if they are going to have a ______ philosophy or a longevity philosophy.
A) evaluation
B) assessment
C) performance
D) seniority
Q2) ______ theory proposes that employees are motivated when they believe they can accomplish a task and that the rewards for doing so are worth the effort.
A) Equity
B) Expectancy
C) Motivation
D) Reward
Q3) ______ competition is labor supply versus demand for labor.
A) Compensation
B) Performance
C) Training
D) Labor market
Q4) Briefly describe the concept of comparable worth in compensation.
Q5) Describe the four components of a compensation system.
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Chapter 12: Incentive Pay
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Discuss the question of whether or not incentives improve performance and some options available for incentivizing employees other than knowledge workers.
Q2) ______ pay must target the strategic goals of the organization to be beneficial.
A) Incentive
B) Rate
C) Bonus
D) Entitlement
Q3) With ______,an organization is rewarding employees for past performance,but are doing it in the hope that employees will want similar rewards in the future and therefore will repeat the desired behaviors.
A) entitlement
B) incentives
C) salaries
D) overtime
Q4) The use of pay for ______ rather than hours worked is the trend today.
A) performance
B) skills
C) entitlement
D) ability
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Chapter 13: Employee Benefits
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101 Verified Questions
101 Flashcards
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Sample Questions
Q1) Once a benefit becomes part of the employee's compensation package,it is ______ to delete that benefit in the future.
A) very easy
B) very hard
C) essential
D) expected
Q2) The Social Security and Medicare group of programs cost more than ______% of all money the federal government received in 2016.
A) 10
B) 21
C) 34
D) 46
Q3) In a ______ plan,there is a base set of benefits,called the core,that are provided to everyone,and then employees are allowed to choose other options to meet personal needs and desires.
A) core-minus
B) core-plus
C) core-less
D) core-flex
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Page 15
Chapter 14: Workplace Safety, Health, and Security
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Ann feels stress before she makes presentations in meetings.To help her minimize stress,she pauses outside the meeting and takes five slow deep breaths through her nose.She holds each breath for about 5 seconds and then lets it out slowly.Then she heads into her meeting.Ann is managing stress through ______.
A) time management
B) relaxation
C) support network
D) exercise
Q2) Antonia feels like she has been working too hard for too long.She used to love her job and looked forward to coming to work.Now she has to force herself out of bed on workdays and dreads going to the office.Antonia is experiencing ______.
A) burnout
B) functional stress
C) unsafe work conditions
D) bad management
Q3) Describe the steps an organization can take to make the workplace more secure.
Q4) Discuss the new OSHA regulation on drug testing that made it illegal to do blanket post-accident drug and alcohol testing.
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Page 16
Chapter 15: Organizational Ethics, Sustainability, and Social Responsibility
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/46071
Sample Questions
Q1) Iris made a presentation to employees about how Acme Global can increase recycling.The program would cost money and mean that Acme Global would have less to spend on other projects.Her proposal was rejected because employees want to spend time and money on other projects.What challenge to teaching employees about sustainability issues does Iris appear to have encountered?
A) a lack of organizational resources
B) limitations to what the organization can accomplish
C) lack of knowledge and skills
D) unwillingness to learn and commit to change actions
Q2) The general guide to ethical decision-making that tries to create win-win results for all everyone affected by the decision is called the two-way test.
A)True
B)False
Q3) Authority is a right to give orders,and ______ is an obligation to answer for those orders.
A) accountability
B) sustainability
C) principles
D) responsibility
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Chapter 16: Global Issues for Human Resource Managers
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) People who happen to have a skill set needed for an international assignment but who are not citizens of either the home or host country are known as ______ nationals.
A) parent-country
B) host-country
C) home-country
D) third-country
Q2) In many other countries,variable pay has negative connotations,at least in part because ______.
A) it is illegal
B) it is an individual incentive
C) of negative views of the United States
D) most other cultures prefer praise to tangible rewards
Q3) Organizations that tend to believe that their values and culture are superior to those of others will therefore frequently choose to staff international facilities with ______ nationals.
A) parent-country
B) host-country
C) third-country
D) fourth-country
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Page 18