Management and Organizational Skills
Pre-Test Questions
Course Introduction
This course delves into the foundational principles of management, emphasizing the development of effective organizational skills vital for todays dynamic workplace. Students will explore core management functions such as planning, organizing, leading, and controlling, while also mastering techniques for goal setting, decision making, and resource allocation. Through practical exercises, case studies, and team projects, learners will enhance their ability to communicate, delegate, resolve conflicts, and motivate diverse teams, ultimately preparing them to lead organizations with confidence and adaptability.
Recommended Textbook
Developing Management Skills 9th Edition by David A. Whetten
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10 Chapters
981 Verified Questions
981 Flashcards
Source URL: https://quizplus.com/study-set/2554 Page 2
Chapter 1: Developing Self-Awareness
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) If you are cheating on this test,you are violating an instrumental value.
A)True
B)False Answer: True
Q2) If your goal in life is to live a stimulating and active life,what is this an example of?
A) Terminal value
B) Instrumental value
C) Attitudinal value
D) Interpersonal need value
Answer: A
Q3) Someone who is strong on the planning dimension of cognitive style tends to seek agendas,outlines,and clear processes.
A)True
B)False Answer: True
Q4) Emotional intelligence can be developed and improved.
A)True
B)False Answer: True
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Chapter 2: Managing Personal Stress
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97 Verified Questions
97 Flashcards
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Sample Questions
Q1) Morgan is a computer programmer.If we allow Morgan to work at home where she would have the authority to make decisions about how and when she did her work,we would likely reduce situational stress.
A)True
B)False
Answer: False
Q2) A temporary stress-reduction technique one might use in child birthing is to have the mother focus on a pleasant experience from her past during the early stages of labor.What type of strategy does this reflect?
A) Reframing
B) Imagery and fantasy
C) Rehearsal
D) Social resiliency
Answer: B
Q3) Establishing clear goals in designing a performance appraisal process for clerical positions is likely to lead to the elimination of stress.
A)True
B)False
Answer: False
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Page 4
Chapter 3: Solving Problems Analytically and Creatively
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99 Verified Questions
99 Flashcards
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Sample Questions
Q1) Which is true about creative problem solving?
A) It is a skill that can be taught.
B) It is quick and easy to learn to become a creative problem solver.
C) It is always better than analytical problem solving.
D) It is something that only certain people can learn.
Answer: A
Q2) If you were a manager wanting to assign people to a problem-solving team,who would you assign to maximize generation of innovative ideas? Bob,a salesman with 10 years' experience in the company
Jane,a secretary with 25 years' experience in the company
Jose,a salesman with 8 years' experience in the company,also a minority John,a manager of sales teams with 14 years' experience in the company Alex,a product developer with 1 year of experience in the company
A) Jane, Jose, John, Alex
B) Bob, Jane, John, Alex
C) Bob, Jose, John, Alex
D) Bob, Jane, Jose, John
E) Bob, Jane, Jose, Alex
Answer: A
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Page 5
Chapter 4: Building Relationships by Communicating
Supportively
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103 Verified Questions
103 Flashcards
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Sample Questions
Q1) You are channel surfing while watching TV,and you come across a rather rotund individual sitting by himself talking politics in a rather rushed manner.In the few minutes you watch,you notice that he has an answer for everything,that his answer is always right,and that he appears to reduce complex issues to very simplistic definitions.You think to yourself,"I'm glad no one listens to this person." The TV person is practicing which form of communication?
A) Indifference
B) Superiority-oriented
C) Rigidity
D) Imperviousness
E) None of the answer choices are correct.
Q2) What is the statement "You interrupted me three times during the meeting!" an example of?
A) Conjunctive, not disjunctive communication
B) Owned, not disowned communication
C) Problem oriented, not person oriented communication
D) Specific, not global communication
Q3) How were principles of descriptive communication violated? What would you do differently to make the communication more descriptive?
Page 6
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Chapter 5: Gaining Power and Influence
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98 Verified Questions
98 Flashcards
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Sample Questions
Q1) In order to neutralize reciprocity strategies,one should first examine the content of any favor-giving activity.
A)True
B)False
Q2) A co-worker tells you that an effective strategy for capturing managers' attention is to make it clear the issue can be resolved.Is this good advice?
A) Yes
B) No
C) Who knows? Not enough information is provided.
Q3) According to structural hole theory,what is the best configuration of your network to ensure maximum power for yourself?
A) You are at the center of a very decentralized network
B) Your connections are also connected to each other to ensure the free flow of information
C) You build connections with people who share the same information base as yourself
D) Your connections are not connected to each other, so that you bridge gaps between people
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Chapter 6: Motivating Others
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98 Flashcards
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Sample Questions
Q1) The financial officer at Stocks R Us demands that his brokers take risk in their stock suggestions.Recently,he had to reduce the portfolio of a broker who missed the mark on a stock (the stock went down)."I must punish undesirable behaviors," he thought to himself.What will the financial officer's actions do?
A) Reinforce his brokers' belief that taking a risk pays off
B) Reinforce undesirable behaviors in his brokers
C) Indicate to his brokers that he supports new ideas
D) Reinforce to his brokers that he ignores stock suggestions
Q2) What should effective motivational programs do in terms of offering rewards?
A) Make a distinction between workers based on seniority
B) Not make a distinction between workers
C) Make a distinction between workers based on effort
D) Make a distinction between workers based on performance regardless of effort
Q3) There appears to be more violence in the workplace than ever before.Even some of the equipment has been sabotaged.The imposing style of management could contribute to this situation.
A)True
B)False
Q4) How are satisfaction and performance interacting at Electro Logic?
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Chapter 7: Managing Conflict
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96 Verified Questions
96 Flashcards
Source URL: https://quizplus.com/quiz/50831
Sample Questions
Q1) Based on the behavioral guidelines for the collaborative approach,how could Dan have managed this conflict more effectively?
Q2) The problem is likely to be resolved.Also,all parties involved are committed to the solution and satisfied that they have been treated fairly.You probably utilized which conflict approach?
A) Forcing
B) Avoiding
C) Compromising
D) Accommodating
E) Collaborating
Q3) If time is a moderately significant factor,the relationship with other individual(s)is not critical,and the issue is extremely important to you,you are most likely to use the accommodating approach to handling conflict.
A)True
B)False
Q4) The goal of the mediator is to assess who is responsible.
A)True
B)False
Q5) Pretend you are Dan.What would you do to identify the problem?
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Chapter 8: Empowering and Delegating
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96 Verified Questions
96 Flashcards
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Sample Questions
Q1) Empowerment is a concept that is likely to be more acceptable in cultures with which strong orientations?
A) Universalism, neutrality, diffuseness, and achievement
B) Particularism, collectivity, diffuseness, and achievement
C) Particularism, affectivity, specificity, and ascription
D) Particularism, individualism, diffuseness, and achievement
Q2) Which is an accurate interpretation of the personal assessment score results?
A) George feels more passion for his work and is more innovative than Bill.
B) Bill feels more passion for his work and is more innovative than George.
C) Neither is passionate about their work.
D) Both are passionate about their work.
Q3) There are 10 rules of thumb involved in engaging employees effectively.Explain the following rule in more depth and provide an examples: Match authority with responsibility.
Q4) Once tasks are delegated and authority provided,what should a manager do?
A) Focus on the results achieved by subordinates
B) Focus on the techniques used to achieve the results
C) Focus on both the results and how the results were achieved.
Q5) Explain the core dimensions of empowerment.Provide a real-life example for each dimension.
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Chapter 9: Building Effective Teams and Teamwork
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) During a team meeting,Julie tells Eric that his behavior seems insensitive to the needs of the other members of the team.What kind of feedback is this and why?
A) Good feedback This provides an emotional release for Julie.
B) Poor feedback Julie's action has focused on sharing ideas and information rather than the behavior.
C) Poor feedback Julie's action has focused on inferences and judgments rather than observations and descriptions.
D) Good feedback Julie's action has focused on the behavior rather than the person.
E) Poor feedback Julie's action has focused on observations and descriptions rather than inferences and judgments.
Q2) Relationships should be formed during the forming stage of team building. A)True
B)False
Q3) Explain the four stages of team development and the key interpersonal behaviors typically exhibited by team members in each stage.
Q4) Explain briefly the relationship-building roles that can enhance team performance.
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Chapter 10: Leading Positive Change
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94 Verified Questions
94 Flashcards
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Sample Questions
Q1) What is the meaning of "small wins"? Small wins are
A) small successes that generate large profits.
B) change efforts that alter the attitude of a small number of employees.
C) changes that are easy to implement and build momentum.
D) large successes that generate small profits.
Q2) Which most closely resembles the pace of change that generally occurs in organizations today?
A) Dripping water
B) A small stream
C) A small river
D) White water rapids
Q3) The word failure is typically absent in the language of successful leaders.What is an alternative descriptor successful leaders might use?
A) Nonsuccess
B) Crash
C) Stoppage
D) Impasse
Q4) Managing change is the same as leading positive change.
A)True
B)False
Page 12
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