Management and Organizational Skills
Final Test Solutions
Course Introduction
This course provides an in-depth exploration of essential management principles and organizational skills required for effective leadership in various business environments. Students will learn about planning, organizing, leading, and controlling organizational resources to achieve strategic objectives. The course covers topics such as time management, decision-making, effective communication, team building, conflict resolution, delegation, and motivation. Through case studies, interactive activities, and real-world examples, students will develop practical skills to enhance their personal productivity and contribute positively to organizational success.
Recommended Textbook Management Skills for Everyday Life 3rd Edition by Paula Caproni
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10 Chapters
577 Verified Questions
577 Flashcards
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Chapter 1: What Predicts Success
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62 Verified Questions
62 Flashcards
Source URL: https://quizplus.com/quiz/55584
Sample Questions
Q1) The fundamental attribution error refers to the belief that one's behavior is primarily influenced by context.
A)True
B)False
Answer: False
Q2) Researcher Karl Weick studied two events in which professional fire fighters died during two different fires (one forest fire in 1949 and the other forest fire in 1993). Weick concluded that cognitive rigidity was one reason that the professional forest fighters died.
A)True
B)False
Answer: True
Q3) Conscientiousness includes the following characteristics:
A) achievement-orientation,goal-directed,dependable,hardworking,and planful
B) achievement-orientation,goal-directed,hardworking,planful,and emotional intelligence
C) achievement-orientation,goal-directed,dependable,hardworking,and agreeable
D) achievement-orientation,goal directed,dependable,social skills,and risk-taking
Answer: A
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Page 3
Chapter 2: Developing Self-Awareness
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60 Verified Questions
60 Flashcards
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Sample Questions
Q1) The need to make sense of ourselves,the world,and our place in it is _____.
A) need for meaning
B) need for control
C) need for consistency
D) need for competence
Answer: A
Q2) Researchers have found that people with high self-complexity _____.
A) may have more resources to draw upon,especially for complex situations
B) may be better able to turn off the demands of one role while focusing on another C) may balance pain in one role with pleasure in another
D) all of the above
Answer: D
Q3) The question,"What does this situation want me to be and how can I be that person?" is most likely to be asked by a person high in _____.
A) self-monitoring
B) uniqueness bias
C) perceptual acuity
D) none of the above
Answer: A
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Page 4
Chapter 3: Building Trust
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56 Verified Questions
56 Flashcards
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Sample Questions
Q1) Depersonalized trust relies on _____.
A) common experience working together
B) understanding shared standard operating procedures
C) strong interpersonal relationships
D) none of the above
Answer: B
Q2) According to the research cited in the textbook,if we have a prior perception of one of our direct reports as being a poor performer,we are more likely to notice when they perform well than when they perform poorly.
A)True
B)False
Answer: False
Q3) Trust involves all of the following except _____.
A) uncertainty
B) creativity
C) risk
D) perception
Answer: B
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Chapter 4: Communicating Effectively
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67 Verified Questions
67 Flashcards
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Sample Questions
Q1) The process of listening to understand another person's point of view without evaluating or judging the other person or his/her views is called _____.
A) primary communicative response
B) secondary communicative response
C) active listening
D) cross-cultural communication
Q2) Active listening _____.
A) decreases our defensiveness
B) increases our understanding
C) increases the information we have
D) all of the above
Q3) Miki is a new manager. She wants to create a feedback friendly environment in her office. She should do all of the following except:
A) set clear,measurable performance standards
B) set a tone of openness
C) give feedback no more than twice each year
D) catch people doing something right
Q4) Describe at least four techniques for active listening.
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Chapter 5: Gaining and Using Sustainable, Ethical Power and Influence
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54 Verified Questions
54 Flashcards
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Sample Questions
Q1) You are trying to convince someone to invest in a new venture because "everyone is doing it." What should you do to maximize your influence attempt?
A) Show potential investors a list of the other people investing in your business.
B) Obtain testimonials from people who have previously invested in your businesses.
C) Show potential investors how much money others have earned by investing in your businesses.
D) All of the above.
Q2) People who have an amiable Social Style tend to make decisions more quickly because they get information from many different kinds of people.
A)True
B)False
Q3) All of the following are avenues for gaining structural power except _____.
A) position
B) autonomy
C) personality
D) centrality
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Chapter 6: Managing Relationships With Your Direct
Reports, bosses, and Peers
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67 Verified Questions
67 Flashcards
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Sample Questions
Q1) According to researcher Gretchen Spreitzer,as a manager,you should do all of the following to inspire feelings of empowerment in your employees except _____.
A) Give employees access to information
B) Seek out your employees' opinions and use those opinions in decision-making
C) Give employees access to abundant resources
D) Establish clear goals and boundaries
Q2) People at lower,middle,and upper levels of the hierarchy all have sources of power.
A)True
B)False
Q3) According to researcher Ray Friedman,minority network groups are more likely to be successful if ______.
A) they attract high potential minority employees
B) they provide many different kinds of activities
C) the regularly reach out to organizational members who are not members of the network group
D) all of the above
Q4) Describe what strong and weak ties are,as well as the benefits of having each type in your network.
Page 8
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Chapter 7: Managing Cultural Diversity
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55 Verified Questions
55 Flashcards
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Sample Questions
Q1) People with high multicultural competence tend to be high in cognitive complexity.
A)True
B)False
Q2) Which of the following professional schools in the U.S.have the lowest proportion of women as students?
A) medical
B) law
C) business
D) nursing
Q3) People who are most likely to develop multicultural competence have which of the following qualities?
A) curiosity
B) openness
C) empathy
D) all of the above
Q4) Identify at least five cultural diffe rences that may affec t work behavior. Briefly explain each .
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9
Chapter 8: Creating High-Performing Teams
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61 Verified Questions
61 Flashcards
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Sample Questions
Q1) The social skills teams develop to create a productive work climate are called
A) task processes
B) relationship processes
C) quality processes
D) critical processes
Q2) A group engaged in groupthink is likely to _____.
A) have members that don't express their concerns
B) communicate challenging information easily to group leaders
C) recognize the differences of opinion that exist in the group
D) seek out information from outsiders
Q3) Excessive in-group identification and cohesion can lead to_____.
A) isolation
B) overestimation of the group's competence
C) blindness to interdependencies with external individuals and groups
D) all of the above
Q4) "SMART" goals refer to goals that are synergistic,malleable,aligned,realistic,and time-bound.
A)True
B)False
Page 10
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Chapter 9: Diverse Teams and Virtual Teams: Managing
Differences and Distances
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46 Verified Questions
46 Flashcards
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Sample Questions
Q1) When working with diverse teams,leaders should do all of the following except
A) pay less attention to norms
B) provide early opportunities to succeed
C) spend part of the first meeting talking about their expectations
D) role model the behavior they want to see in team members
Q2) What is "psychological safety" and why is it important in teams,especially in virtual teams?
Q3) Under which of the following conditions would a face-to-face meeting for a team be advisable?
A) when commitment by team members is essential
B) when the team is stable and has reached its potential
C) when the team is disbanding
D) when the team is facing a routine problem
Q4) Which of the following factors influence whether the advantages or disadvantages of a diverse team are likely to emerge?
A) relevance of diversity to the task
B) relevance of diversity to team members
C) differential impact of diversity on team members
D) all of the above
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Chapter
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49 Verified Questions
49 Flashcards
Source URL: https://quizplus.com/quiz/55575
Sample Questions
Q1) Research suggests that excessive perfectionism _____.
A) can interfere with judgment
B) damage interpersonal relationships
C) decrease productivity
D) all of the above
Q2) According to Researcher Ellen Kossek and her colleagues,corporate work-life programs _____.
A) have no effect on employee satisfaction and retention
B) improve employee recruitment,but not satisfaction and retention
C) have a positive effect on employee recruitment,satisfaction,and retention
D) have a positive effect on employee satisfaction,but not retention
Q3) Which of the following is not a critical parenting skill,as identified by Galinsky?
A) making the child feel important and loved
B) providing rituals and routines
C) being involved in the children's education
D) all of the above are important
Q4) People with Type A personality are generally poor performers.
A)True
B)False
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