Management and Organizational Behavior Study Guide Questions
Course Introduction
This course examines the fundamental principles and practices of management along with an in-depth exploration of organizational behavior. Students will study key topics such as leadership, decision-making, motivation, group dynamics, communication, organizational culture, and change management. Emphasis is placed on understanding how individual and group behavior affects organizational effectiveness, as well as the role of managers in fostering a productive and ethical workplace. Through case studies, interactive discussions, and practical exercises, students will develop the analytical and interpersonal skills necessary to manage people and processes in today's dynamic organizations.
Recommended Textbook
Organizational Behavior 6th Edition by
Steven McShane
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15 Chapters
1662 Verified Questions
1662 Flashcards
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Page 2
Chapter 1: Introduction to the Field of Organizational Behavior
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114 Verified Questions
114 Flashcards
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Sample Questions
Q1) Which of the following statements is true of the organizational behavior knowledge?
A) It is relevant to everyone who works in organizations.
B) It should never be used to influence the behavior of other people.
C) It should be used by managers and senior executives alone.
D) It should not be used by subordinates to influence the behavior of their managers.
E) It is less significant when the level of interpersonal interaction is high.
Answer: A
Q2) Which of the following is a form of knowledge acquisition?
A) Observation
B) Experimentation
C) Documentation
D) Internal communication
E) Group discussion
Answer: B
Q3) Employee involvement is a widely recognized high-performance work practice.
A)True
B)False
Answer: True
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Chapter 2: Individual Behavior, Personality, and Values
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119 Verified Questions
119 Flashcards
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Sample Questions
Q1) Our habitual behavior tends to be consistent with our values,but our everyday conscious decisions and actions apply our values much less consistently.
A)True
B)False
Answer: True
Q2) Conscientiousness is a dimension of:
A) the MARS model.
B) Schwartz's values model.
C) Myers-Briggs Type Indicator.
D) Jungian personality theory.
E) the five-factor model of personality.
Answer: E
Q3) Which of the following does ability include?
A) Aptitudes and learned skills
B) Natural aptitude and intensity
C) Persistence and direction
D) Intensity and learned capabilities
E) Direction and intensity
Answer: A
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Page 4
Chapter 3: Perceiving Ourselves and Others in Organizations
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103 Flashcards
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Sample Questions
Q1) The objective of the Johari Window is to:
A) improve our perceptual process.
B) prevent others from understanding the reasons behind our actions.
C) discourage disclosure and feedback.
D) increase the hidden and unknown area.
E) prevent an individual's perceptual limitations being disclosed to his colleagues.
Answer: A
Q2) The self-fulfilling prophecy helps supervisors accurately predict the future performance of recently hired employees.
A)True
B)False
Answer: False
Q3) Empathy is both cognitive and emotional.
A)True
B)False
Answer: True
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Chapter 4: Workplace Emotions, Attitudes, and Stress
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131 Verified Questions
131 Flashcards
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Sample Questions
Q1) The exit-voice-loyalty-neglect model states that some employees respond to their job dissatisfaction by patiently waiting for the problem to work itself out or get resolved by others.
A)True
B)False
Q2) Job satisfaction leads to improved job performance when performance is not linked to valued rewards.
A)True
B)False
Q3) Emotions are communications to ourselves,which serve to put us in a state of readiness.
A)True
B)False
Q4) Tai was overjoyed when she learned that she would be promoted to a position with higher responsibility and pay.However,even before hearing about the promotion,she believed that the regional manager who made the promotion decision was fair-minded.Use the emotions,attitudes,and behavior model to explain how Tai's emotions and beliefs influence her positive feelings towards the regional manager.
Q5) What is emotional labor? What types of jobs involve emotional labor?
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Chapter 5: Foundations of Employee Motivation
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113 Verified Questions
113 Flashcards
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Sample Questions
Q1) Goal setting influences employee behavior and performance mainly by improving:
A) situational contingencies and learned abilities.
B) aptitudes and learned abilities.
C) motivation and role perceptions.
D) role perceptions and learned abilities.
E) self-confidence and aptitudes.
Q2) Self-concept,social norms,and past experiences help us:
A) have a fixed level of drive-based emotions.
B) fully regulate our decisions and behaviors.
C) minimize cognitive dissonances.
D) make unemotional decisions based on reason and logic.
E) have stronger or weaker needs by amplifying or suppressing emotions.
Q3) Which of the following needs is the strongest according to Maslow's needs hierarchy theory?
A) Need for food
B) Need to socialize
C) Need for self actualization
D) Need to be secure
E) Need for love
Q4) Why is it difficult to maintain feelings of equity among employees?
Page 7
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Chapter 6: Foundations of Employee Motivation
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) Which of the following rewards represent the largest part of most paychecks?
A) Membership-based rewards
B) Job status-based rewards
C) Individual job performance-based rewards
D) Competency-based rewards
E) Performance-based rewards
Q2) Briefly describe how organizations reward people for job status.Discuss three potential problems with rewarding employees for their job status.
Q3) Which of the following is the first step in self-leadership?
A) Establishing client relationships
B) Practicing gainsharing
C) Personal goal setting
D) Constructive thought patterns
E) Self-reinforcement
Q4) Empowerment tends to decrease personal initiative among employees.
A)True
B)False
Q5) Job evaluation mainly supports the competency approach to rewards.
A)True
B)False
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Chapter 7: Decision Making and Creativity
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104 Verified Questions
104 Flashcards
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Sample Questions
Q1) The insight stage in the creative process:
A) provides a tested solution to complex problems.
B) occurs after the verification stage in the process. C) generates long-lasting thoughts in the memory.
D) is characterized by convergent thinking.
E) can be quickly lost if not documented.
Q2) Post-decisional justification gives people an excessively optimistic evaluation of their decisions,until they receive very clear and undeniable information to the contrary.
A)True
B)False
Q3) The first stage of the creative process is: A) divergent thinking.
B) preparation.
C) experimentation.
D) insight.
E) intuition.
Q4) What is intuition? What are its major implications in decision making?
Q5) Describe the four stages of the creative process.
Q6) Describe the rational choice paradigm of decision making.
Page 9
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Chapter 8: Team Dynamics
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116 Flashcards
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Sample Questions
Q1) Groupthink characteristics cause team members to be _____ their decisions.
A) uncomfortable with B) confused about
C) hesitant and doubtful about
D) more aware of the characteristics of
E) highly confident in
Q2) Task forces are temporary groups that typically investigate a particular problem and disband when the decision is made.
A)True
B)False
Q3) If a dysfunctional norm is very deeply ingrained in a team,the best strategy is probably to:
A) tell the group that corporate leaders are willing to tolerate the dysfunctional norm.
B) disband the group and replace it with people having more favorable norms.
C) supplement the existing group with one or two people having more favorable norms.
D) introduce rewards that support the dysfunctional norm.
E) provide direct reinforcement and punishment to the employees.
Q4) What are team norms? How are they developed in an organization?
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Chapter 9: Communicating in Teams and Organizations
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104 Verified Questions
104 Flashcards
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Sample Questions
Q1) Jargon improves communication efficiency when both the sender and receiver understand this specialized language.
A)True
B)False
Q2) E-mail is a very good medium for communicating emotions.
A)True
B)False
Q3) Which of the following is specifically identified as a strategy to improve communication across the organizational hierarchy,and not just at a micro-level?
A) Filtering
B) Buffering
C) Encouraging an active grapevine
D) Open workspace design
E) Use of jargon
Q4) Individual preference for specific communication channels is a factor contributing to social acceptance.
A)True
B)False
Q5) Should companies try to eliminate grapevine communication? Explain your answer.
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Chapter 10: Power and Influence in the Workplace
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109 Verified Questions
109 Flashcards
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Sample Questions
Q1) Organizational politics occurs when someone attempts to influence others for the purpose of promoting personal interests.
A)True
B)False
Q2) Briefly describe the strategies of expert power that cope with uncertainty in organizations.
Q3) Krystal's boss in the accounting department initially rejected her proposal for a new budgeting process.So Krystal spoke to and received support from the heads of two other departments that would benefit from the proposed budgeting process.She also found support from several co-workers in the accounting department because they believed the new budgeting process would be simpler and fairer.When Krystal's boss realized that several key people supported the new budgeting system,he agreed to test it in a pilot project.What form of influence is Krystal mainly using here?
A) Silent authority
B) Coalition formation
C) Assertiveness
D) Impression management
E) Ingratiation
Q4) What is power? Explain the important features of power.
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Chapter 11: Conflict and Negotiation in the Workplace
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) Based on the characteristics of constructive conflicts,which of the following would help a manager create constructive conflicts during a debate?
A) Support the weaker members during the debate
B) Explain conflict in terms of interpersonal incompatibilities
C) Support the stronger members during the debate
D) Keep the debate focused on the issue
E) Maintain competitive orientation in the debate
Q2) Skilled negotiators prefer using e-mail,videoconferences,and other forms of electronic communication when negotiating,rather than meeting face-to-face.
A)True
B)False
Q3) Communication problems could cause conflicts.Explain.
Q4) People are more motivated to communicate and engage in exchanges when there is a perception of conflict.
A)True
B)False
Q5) Why should leaders of diverse teams require better conflict management skills than leaders of homogenous teams?
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Chapter 12: Leadership in Organizational Settings
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Sample Questions
Q1) Which of the following explicitly argues that people have a preferred leadership style based on their personality,so organizations should move leaders into situations that fit their preferred style?
A) Path-goal theory
B) Transformational leadership
C) Implicit leadership perspective
D) Leadership competencies perspective
E) Fiedler's contingency model of leadership
Q2) According to the behavioral perspective of leadership,task-oriented leaders:
A) establish challenging goals.
B) develop mutual trust and respect for subordinates.
C) listen to employees' suggestions.
D) do personal favors for employees.
E) establish a personal relationship with employees.
Q3) Transactional leaders are mainly change agents.
A)True
B)False
Q4) Discuss the accuracy of the following statement: Women are less effective than men in leadership positions because they tend to rely too much on the supportive style of leadership.
Page 14
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Chapter 13: Designing Organizational Structures
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Sample Questions
Q1) Mechanistic structures operate better in stable environments than in rapidly changing environments.
A)True
B)False
Q2) Departmentalization establishes interdependencies among employees and subunits and frames the membership of formal work teams.
A)True
B)False
Q3) For which of the following types of environment should organizations adopt an organic structure?
A) Munificent environment
B) Dynamic environment
C) Stable environment
D) Simple environment
E) Routine environment
Q4) Conflict and ambiguity associated with the matrix structure causes some employees to experience more stress.
A)True
B)False
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Chapter 14: Organizational Culture
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104 Verified Questions
104 Flashcards
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Sample Questions
Q1) Which strategy for merging two distinct cultures is most effective when the two companies have relatively weak cultures with overlapping values?
A) Deculturation
B) Assimilation
C) Separation
D) Integration
E) Negotiation
Q2) Which of these statements about shared assumptions is true?
A) They are not taken-for-granted perceptions, but rather conscious decisions.
B) They are so deeply embedded they probably cannot be discovered by surveying employees.
C) They are the same as espoused values.
D) They are revealed through corporate value statements.
E) They rise to the surface only when employees let them.
Q3) Artifacts of organizational culture may include the building's design,the way people are greeted,and the food served in the company's cafeteria.
A)True
B)False
Q4) Explain the important contingencies of organizational culture and effectiveness.
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Chapter 15: Organizational Change
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101 Verified Questions
101 Flashcards
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Sample Questions
Q1) Which of the following strategies to reduce the restraining forces should be used only if all other strategies fail?
A) Coercion
B) Negotiation
C) Stress management
D) Communication
E) Training
Q2) The highest priority and first strategy required for any organizational change is to:
A) alter the responsibilities of senior executives in the organization.
B) introduce stress management counseling to the employees.
C) train employees who do not possess the skills required under the new conditions.
D) communicate the need for change and keep employees informed about what they can expect from the change effort.
E) negotiate a new set of relations among those who will clearly lose out from the change.
Q3) Explain the various reasons due to which employees resist change.
Q4) Employee resistance can be seen as a resource for change.Comment.
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