Management and Organization
Chapter Exam Questions
Course Introduction
This course introduces students to the fundamental concepts and principles of management and organizational behavior within contemporary business settings. It explores key managerial functions such as planning, organizing, leading, and controlling, while examining how organizational structure, culture, and dynamics influence decision-making and performance. Students will analyze real-world cases to understand effective leadership, motivation, teamwork, and communication strategies, preparing them to navigate complex organizational environments and contribute to the achievement of organizational goals.
Recommended Textbook
Fundamentals of Management 7th Edition by Ricky W. Griffin
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Chapter 1: Understanding the Managers Job
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Sample Questions
Q1) CEOs and legal counselors monitor the Supreme Court rulings about the Sarbanes-Oxley Act because it affects corporate accountability.The managers are using ____________________ skills.
Answer: conceptual
Q2) Jessica tries to increase the efficiency of her production workers by paying them a piecework rate,with higher pay for higher output.Jessica's workers then develop informal standards for production,such that the slowest and fastest workers are rejected by the majority of the group.This outcome is predicted by
A)scientific management.
B)systems theory.
C)behavioral management.
D)contingency theory.
E)administrative management.
Answer: C
Q3) Even during the recession,there was a shortage of auto mechanics.Employers increased wages to find people willing to use their conceptual skills.
A)True
B)False
Answer: False
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Chapter 2: The Environment of Organizations and Managers
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Sample Questions
Q1) A luxury apparel brand CEO was asked if consumers are not buying his brand,what are they burying.Without hesitating he said,'Apple's products.' In luxury markets,apparel and electronics can be ____________________.
Answer: competitors
Q2) New finance regulations plan to give shareholders the right to vote on executive compensation when executives leave the company.This will decrease the power of A)employees.
B)owners.
C)board of directors.
D)regulators.
E)suppliers.
Answer: C
Q3) The external environment is composed of two layers: the ____________________ environment and the ____________________ environment.
or
Answer: general,task task,general
Q4) In general,ethical behavior is behavior that conforms to
Answer: social norms
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Chapter 3: Planning and Strategic Management
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Sample Questions
Q1) After Whirlpool decided on a differentiation strategy,middle managers were called upon to find a way for the firm to add value and unique features to its products.The middle managers were developing
A)tactical plans.
B)mission statements.
C)business-level strategy.
D)strategic plans.
E)diversification strategy.
Answer: A
Q2) Strategic goals are set by
A)first-line managers.
B)middle managers.
C)top managers.
D)stockholders.
E)All of these.
Answer: C
Q3) Trump Corporation owns hotels and casinos,the Miss Universe Pageant,and bottled water.It is engaged in ____________________ diversification.
Answer: unrelated
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Page 5
Chapter 4: Managing Decision Making
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Sample Questions
Q1) Imagine you have just earned the responsibility to hire your first administrative assistant.You have three applicants to choose from.Describe the possible impact of intuition,political forces,risk propensity,ethics,and escalation of commitment on your decision making.
Q2) After BP failed repeatedly to stop the oil spill,it gathered engineers from around the world to help find a solution.This was a(n)____ group.
A)Delphi
B)interacting
C)nominal
D)unilateral
E)task
Q3) Janet is evaluating one of the applicants for a job in her office.The individual meets two of the three important qualifications set for the job but not the third.This applicant fails to meet the decision criterion known as ____________________.
Q4) A(n)___________________________________ solicits opinions from experts who contribute individually.
Q5) Compare and contrast the two types of decisions.
Q6) Define decision making and discuss types of decisions.
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Chapter 5: Entrepreneurship and New Venture Management
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Q1) Dr.Ting developed the first blood pressure watch to monitor blood pressure for twenty-four hours.He has a first-mover advantage.
A)True
B)False
Q2) When an entrepreneur pays a parent company a monthly percentage of the gross income of her business in return for using the parent company's name and products,this is known as
A)a franchise agreement.
B)an advisory board.
C)a partnership.
D)a business plan.
E)networking.
Q3) Which of the following is the most common entry method for owners of new businesses?
A)Buying an existing business
B)Starting a new business from scratch
C)Inheriting a business
D)eBay
E)None of these are common.
Q4) If you were an entrepreneur,which industry would you enter? Why?
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Chapter 6: Organization Structure and Design
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Sample Questions
Q1) A wide span of management results in
A)a flat organization.
B)many levels of management.
C)a narrow organization.
D)a tall organization.
E)high specialization.
Q2) A task force may be created when the need for coordination is acute.
A)True
B)False
Q3) An organization where power and control are kept at the top levels of management is
A)specialized.
B)centralized.
C)decentralized.
D)departmentalized.
E)None of these.
Q4) A matrix structure reflects a multiple-command structure.
A)True
B)False
Q5) The bureaucratic model of organization design is based on what assumptions?
Page 8
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Chapter 7: Organization Change and Innovation
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Q1) For years,Siemens has averaged twenty-six patents a day.The ____________________ supports innovation.
Q2) ___________________________________ is a large-scale information system for integrating and synchronizing the many activities in an extended enterprise .
Q3) It is during the unfreezing phase of Lewin's change model that members of the organization become aware of the need for change.
A)True
B)False
Q4) Boeing has internal consultants who help executives learn about how others see them and improve performance for the future.Boeing is using the OD technique
A)technostructural activities.
B)process consultation.
C)team building.
D)coaching and counseling.
E)third-party peacemaking.
Q5) Business process change is also called ____________________.
Q6) Describe the major areas of organization change.
Q7) A change in expectations is an organizational ____________________ change.
Page 9
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Chapter 8: Managing Human Resources in Organizations
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Sample Questions
Q1) When human resource managers determine how much each worker in a particular wage grade will be paid,they are making a(n)____ decision.
A)wage-level
B)wage-structure
C)individual wage
D)benefit-level
E)individual-benefit
Q2) Interviewers sometimes feel a question that would accurately address an applicant's qualifications may cause legal issues.This supports interviews as a valuable assessment technique.
A)True
B)False
Q3) Elbia is taking classes to improve her public speaking,so she can make more effective presentations.Her class is ____________________ for her job.
Q4) What strategies can organizations use to manage diversity effectively? What are the advantages and disadvantages of diversity?
Q5) The ___________________________________ is charged with enforcing Title VII as well as several other employment-related laws.
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Chapter 9: Basic Elements of Individual Behavior in Organizations
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Sample Questions
Q1) Absenteeism occurs when an individual does not show up for work because of a feigned illness.
A)True
B)False
Q2) What is emotional intelligence? Do you think it can be taught in a college classroom? Why? Why not?
Q3) Annika is excited about her new job.She thinks it will be exciting,fulfilling,rewarding,and allow her the standard of living she is looking for.She has made a(n)____ with her new employer.
A)inducement
B)psychological contract
C)contribution
D)contributory expectation
E)mental "picture"
Q4) Turnover occurs when an individual uses a sick day.
A)True
B)False
Q5) Japanese managers believe harmony leads to creativity at work.
A)True
B)False
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Chapter 10: Managing Employee Motivation and Performance
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Sample Questions
Q1) The basic premise of reinforcement theory is that behavior followed by desired outcomes will be repeated.
A)True
B)False
Q2) Wegmans sends deli employees to France to learn about cheese.Wegmans is attempting to meet ____ needs.
A)esteem
B)psychological
C)security
D)belongingness,esteem,and self-actualization
E)self-actualization
Q3) In Herzberg's two-factor theory,when a worker is "satisfied," he or she must also be "not dissatisfied."
A)True
B)False
Q4) Goal specificity is the extent to which a goal is challenging and requires effort.
A)True
B)False
Page 12
Q5) Compare and contrast the equity theory on motivation with the expectancy theory.
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Chapter 11: Leadership and Influence Processes
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Sample Questions
Q1) Karl is fond of saying 'remember,half the doctors you see graduated in the bottom of their class.' Karl is attempting to limit the ____ power of physicians.
A)expert
B)legitimate
C)referent
D)reward
E)coercive
Q2) At the opposite ends of the single continuum used by the Michigan studies are the leader's ____ and ____.
A)initiating-structure behavior; consideration behavior
B)job-centered leader behavior; employee-centered leader behavior
C)concern for production; concern for people
D)task-oriented behavior; relationship-oriented behavior
E)None of these.
Q3) Leaders can use referent power extensively in order to inspire loyalty and enthusiasm.
A)True
B)False
Q4) Briefly describe the Leader-Member Exchange approach.
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Chapter 12: Communication in Organizations
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Sample Questions
Q1) Which of the following is typical content of upward communication in organizations?
A)A request
B)Information
C)A suggestion
D)A complaint
E)All of these.
Q2) Hyundai introduced Equus,it's luxury sedan with a customer service program called "your time your place," where people never go to the dealer.When maintenance is needed the dealer brings a loaner to the home and picks up the Equus.The program caters to the lifestyle of luxury buyers.Hyundai is using the organizational skill
A)regulating information flow.
B)TPC.
C)understanding the richness of different media.
D)following up.
E)information overload.
Q3) Oral communication is easy,and it can be done with little preparation.
A)True
B)False
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Chapter 13: Managing Work Groups and Teams
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Sample Questions
Q1) People join groups for a variety of reasons.List and explain five such reasons.
Q2) At Gore Associates,groups come together as needed.They may consist of people with experience in R&D,sales,and manufacturing.When the task is complete they reshuffle.They are a
A)functional group.
B)work team.
C)problem-solving team.
D)special interest group.
E)quality circle.
Q3) Perry knows that Ndemi is a talkative person,while Dominik prefers quiet,so Perry assigns the two men to separate work areas.Perry is controlling conflict by A)expanding the resource base.
B)using an appropriate coordination technique.
C)focusing attention on higher-level goals.
D)matching personalities and work habits of workers.
E)None of these.
Q4) A labor union is a(n)____________________ group.
Q5) What happens during negotiation?
Q6) The last stage of group development is called ____________________.
Page 15
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Chapter 14: Basic Elements of Control
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Sample Questions
Q1) Organizations make the decision to have a centralized or decentralized international control system when they are addressing issues of ____ control.
A)operational
B)strategic
C)financial
D)bureaucratic
E)None of these.
Q2) Google partnered with Nielsen Co.to poll users about ads on Google+.Nielsen then packaged the information for advertisers.This was a response to advertiser complaints about the effectiveness of ads on the social network.This indicates that Google is placing an emphasis on ____ controls.
A)operation
B)human
C)strategic
D)financial
E)quality
Q3) A(n)____________________ is an independent appraisal of an organization's accounting,financial,and operational systems.
Q4) Describe the steps involved in the controlling process.
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Chapter 15: Managing Operations, quality, and Productivity
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Sample Questions
Q1) During the decline of the manufacturing sector,a tremendous growth in the service sector kept the US economy form declining at the same rate.
A)True
B)False
Q2) Work-in-process inventories are made up of partially completed products that need further processing.
A)True B)False
Q3) Only the service sector of the economy has organizations with customer service departments.
A)True
B)False
Q4) American companies that use call centers in India are ____________________ that function.
Q5) Quality and productivity have become major determinants of business success or failure today and are central issues in managing organizations.
A)True B)False
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