Learning and Development Test Bank
Course Introduction
Learning and Development focuses on the strategies, methods, and practices used to enhance individual and organizational performance through continuous skill acquisition and knowledge growth. This course examines the theories of adult learning, training needs assessment, curriculum design, and instructional methods in both classroom and digital environments. Students explore how to evaluate training effectiveness and develop programs aligned with organizational goals, as well as the role of learning technologies and talent development in a rapidly changing workplace. By the end of the course, learners will be equipped to design impactful learning interventions, foster a culture of continuous improvement, and support career progression within different organizational contexts.
Recommended Textbook
Employee Training and Development 5th Edition by Raymond A.
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701 Verified Questions
701 Flashcards
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Page 2
Noe
Chapter 1: Introduction to Employee Training and Development
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52 Verified Questions
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Sample Questions
Q1) Trainers with titles including Champions,Black Belts and Green Belts are associated with:
A)Six SigmA.
B)ISO 9000.
C)Crosby/Deming Quality.
D)ISO 10015.
Answer: A
Q2) According to the 2004 ASTD Competency Model,which of the following is not one of the four roles of a training professional?
A)change agent
B)project manager
C)business partner
D)professional specialist
Answer: A
Q3) Ensuring transfer of training is the next to last step of the training design process.
A)True
B)False
Answer: False
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Chapter 2: Strategic Training
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Sample Questions
Q1) Despite McCormick and Company's commitment to the strategic importance of training and development,the training budget was cut 5% following Hurricane Katrina.
A)True
B)False
Answer: False
Q2) To manage successfully in a team environment,managers need to be trained in people skills.
A)True
B)False
Answer: True
Q3) A concentration business strategy:
A)focuses on acquiring other businesses.
B)involves selling off company assets.
C)focuses on innovation.
D)emphasizes increasing market share.
Answer: D
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Page 4
Chapter 3: Needs Assessment
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50 Flashcards
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Sample Questions
Q1) The first step in developing a competency model is:
A)identifying jobs,positions and job families.
B)conduct business and strategy analysis.
C)select needs assessment strategy.
D)identify effective and ineffective job performers.
Answer: B
Q2) _____ analysis asks the questions,"Will employees perceive the training program as an opportunity or waste of time? Which persons or groups (employees,managers,vendors,)have an interest in seeing training succeed?"
A)Benchmark
B)Task
C)Person
D)Organizational
Answer: D
Q3) The question,"Who should be trained?" is one that should be asked by:
A)upper-level managers.
B)training consultants.
C)mid-level managers.
D)trainers. Answer: C
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Chapter 4: Learning:Theories and Program Design
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Sample Questions
Q1) Considerable research supports the validity of the learning style types,diverger,assimilator,converger and accommodator.
A)True
B)False
Q2) How can trainers and/or managers increase trainee self-efficacy? What component of another learning theory is most closely related to self-efficacy?
Q3) When an employee learns and practices behaviors that reduce conflict with others,they are experiencing:
A)positive reinforcement.
B)negative reinforcement.
C)automization.
D)vicarious reinforcement.
Q4) Trainees would learn best by observing and imitating behaviors of models that are older,recognized experts.
A)True
B)False
Q5) Discuss how program design,design document,program and course objectives,lesson plan overviews and detailed lesson plans are related to one another.
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Chapter 5: Transfer of Training
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Sample Questions
Q1) All of the following except ________ are work environment characteristics that influence transfer.
A)technological support
B)opportunity to perform
C)peer support
D)subordinate support
Q2) The lowest level of management support for training is accommodating attendance at training.
A)True
B)False
Q3) All but ____________ is a mode of knowledge sharing.
A)socialization
B)tacit
C)combination
D)externalization
Q4) Self-management ____________
A)refers to one's attempt to eliminate the need for a manager.
B)is important because employees want to be treated as individuals.
C)is important because managers have too much to do.
D)involves controlling ones behavior and applying new skills on the job.
Page 7
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Chapter 6: Training Evaluation
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Sample Questions
Q1) Reliability refers to the degree to which trainees' performance on the outcome measures actually reflects true differences in performance.
A)True
B)False
Q2) Describe the evaluation process.
Q3) Formative evaluation is used to assess a training program's strengths and weaknesses.
A)True
B)False
Q4) The Solomon four-group evaluation design
A)allows only for the assessment of how much change has occurred,not whether we can attribute it to the training.
B)combines the pretest/posttest comparison group and posttest only designs for the most rigorous evaluation design.
C)does not reduce the threats to internal validity.
D)is used in nearly half of the companies that evaluate training.
Q5) Explain the steps in calculation ROI.
Q6) Discuss the reasons why it is important to evaluate training.
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Chapter 7: Traditional Training Methods
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Sample Questions
Q1) Which of the following training methods is a major component of behavior modeling and gives trainers flexibility in customizing training sessions?
A)O-J-T
B)Self-directed learning
C)Simulations
D)Videos
Q2) The type of training that instructs the team in how to share information and decision making responsibilities to maximize team performance is called
A)team leader training
B)cross training
C)team training
D)coordination training
Q3) In behavior modeling,at what stage are key behaviors introduced?
A)Application planning
B)Skill preparation
C)Introduction
D)Performance feedback
Q4) Explain the advantages and disadvantages of the lecture method and self-directed learning.
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Chapter 8: E-Learning and Use of Technology in Training
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Sample Questions
Q1) Blended learning is when computer assisted instruction is with behavior modeling.
A)True
B)False
Q2) All of the following are aspects of learner control in e-learning except _______.
A)practice
B)accessibility
C)progress assessment
D)pacing
Q3) A survey by Training magazine found the most commonly used form of multimedia training CD-ROMS.
A)True
B)False
Q4) Research shows that allowing trainees control over how much feedback they have facilitates long-term retention of material.
A)True
B)False
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Page 10
Chapter 9: Employee Development
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Sample Questions
Q1) The MBTI is the most popular psychological test used for employee development.
A)True
B)False
Q2) Companies rely on in-house development programs for all of the following reasons except they _______
A)can be tied directly to business needs.
B)are easily evaluated using company metrics.
C)can involve senior management.
D)are less costly than university and other outside programs.
Q3) In training,use of work experiences is low.
A)True
B)False
Q4) Development activities help organizations reduce turnover.
A)True
B)False
Q5) Which of the 16 skills believed to be most important for becoming a successful manager do you think is most important and why? And,which one could lead to ethical problems?
Q6) What does research show regarding coaching relationships and what characteristics are associated with the best coaches?
Page 11
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Chapter 10: Special Issues in Training and Employee Development
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Sample Questions
Q1) An example of an internal pressure that affects organization's training needs is
A)the need to develop managers with a global perspective.
B)failure to provide training.
C)managing workforce diversity.
D)basic skills training.
Q2) What is the Glass Ceiling,what are the likely causes of the Glass Ceiling and
Q3) Use of ___________ is growing due to their knowledge and lower cost.
A)host-country nationals
B)expatriates
C)third-country nationals
D)parent-country nationals
Q4) One of the main reasons employees refuse and expatriate assignment is loss of income and/or career derailment of their spouse.
A)True
B)False
Q5) On-the-job training may be viewed skeptically by Russian employees.
A)True
B)False
Q6) List the training related situations that may result in legal action? Page 12
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Chapter 11: Careers and Career Management
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Sample Questions
Q1) ___________ is changing one's major work activity after having been established in a specific field.
A)Rebooting
B)Regenerating
C)Repotting
D)Recycling
Q2) The generational age cohorts have very different values related to family,respect and trust.
A)True
B)False
Q3) Activities such as training,sponsoring and policy making are characteristic of _______ career stage.
A)establishment
B)disengagement
C)maintenance
D)exploration
Q4) Why should companies help employees manage their careers?
Q5) Employees careers likely progress through four major stages.Describe the four stages,discuss the employee's needs at each stage and what the company can do to meet those needs.
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Chapter 12: Special Challenges in Career Management
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Sample Questions
Q1) Orientation programs should be the responsibility of the HR department.
A)True
B)False
Q2) The three phases of the employee socialization process include
A)anticipatory socialization,the incubator phase,and the maintenance phase.
B)the introductory phase,the settling in phase,and the disengagement phase.
C)anticipatory socialization,the encounter phase,and the settling-in phase.
D)the encounter phase,the reality check phase,and the separation phase.
Q3) Effective socialization programs result in more satisfied employees in the short run,but have no effect on turnover.
A)True
B)False
Q4) According to research,which of the following experiences the least work-family conflict?
A)Families with children under five
B)Same sex partners
C)Dual-career couples
D)Single parent families
Q5) (p.489-490. )How would you advise an individual to avoid obsolescence?
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Chapter 13: The Future of Training and Development
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Sample Questions
Q1) The first step in reengineering is understanding the process.
A)True
B)False
Q2) All of the following are misconceptions managers have about training except
A)Training is an expense,not an investment.
B)Anybody can be a trainer.
C)The training department is a good place to put poor performers.
D)Most training should be outsourceD.
Q3) __________ refers to a company's ability to make a profit without sacrificing the resources of its employees,the community,or the environment.
A)Sustainability
B)Strategic human resources
C)Green management.
D)Eco-management
Q4) One issue in change management is shaping political dynamics.
A)True
B)False
Q5) Identify the future trends that will affect training.
Q6) Describe steps to benchmarking training practices.
Page 16
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