Leadership Communication
Final Test Solutions
Course Introduction
Leadership Communication explores the essential skills, strategies, and principles required for effective communication in leadership roles. The course examines the dynamics of organizational communication, the development of persuasive messages, and the impact of communication styles on team motivation and performance. Students will learn to craft and deliver clear, compelling messages, manage crisis communication, give and receive feedback, and adapt their communication approach to diverse audiences. Through practical exercises, case studies, and role-plays, this course prepares students to communicate vision, build trust, foster collaboration, and drive organizational success as effective leaders.
Recommended Textbook
Interpersonal Conflict 10th Edition by
Joyce L. Hocker
Available Study Resources on Quizplus
10 Chapters
218 Verified Questions
218 Flashcards
Source URL: https://quizplus.com/study-set/3168
Page 2
Chapter 1: The Nature of Conflict
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21 Verified Questions
21 Flashcards
Source URL: https://quizplus.com/quiz/62712
Sample Questions
Q1) According to Chapter 1,the authors state that people are born with conflict management skills that mostly stem from common sense.
A)True
B)False
Answer: False
Q2) According to your text,_____ criticize more than _____.
A)adults; children
B)men; women
C)women; men
D)students; teachers
E)friends; romantic partners
Answer: C
Q3) According to the text,complaints can only be destructive,not constructive.
A)True
B)False
Answer: False
Q4) Unresolved conflict can have an impact on a person's mental health.
A)True
B)False
Answer: True
Page 3
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Chapter 2: Perspectives on Conflict
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15 Verified Questions
15 Flashcards
Source URL: https://quizplus.com/quiz/62711
Sample Questions
Q1) Many times,women assume a listening role during conflict when compared with men.
A)True
B)False
Answer: True
Q2) Which of the following theories assume that individuals learn to be male or female based on communication and observation?
A)Social learning theory
B)The lens model of conflict
C)Attribution theory
D)Collectivist theory
E)Transformative theory
Answer: A
Q3) According to Hocker and Wilmot,the central metaphor used to describe conflict is that of:
A)a war.
B)a dance.
C)bullying.
D)a balancing act.
E)a bargaining table.
Answer: A
Page 4
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Chapter 3: Interests and Goals
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24 Verified Questions
24 Flashcards
Source URL: https://quizplus.com/quiz/62710
Sample Questions
Q1) Large public meetings are arenas for process conflict.
A)True
B)False Answer: True
Q2) Arguing over what music to listen to is primarily concerned with the relational goal.
A)True
B)False Answer: False
Q3) "Good" conflict goals remain steadfast-they do not change before,during, or after a conflict.
A)True
B)False
Answer: False
Q4) Differing relational goals lead people into conflict just as differing topics do.
A)True
B)False Answer: True
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Chapter 4: Power: The Structure of Conflict
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23 Verified Questions
23 Flashcards
Source URL: https://quizplus.com/quiz/62709
Sample Questions
Q1) According to the text,if you are not the "boss" at work,you do not really have any power.
A)True
B)False
Q2) Which of the following is the most accurate statement about power currencies?
A)Power currencies are independent of one another.
B)Individuals generally have only one or two currencies to use.
C)Developing a repertoire of currencies can help lead to the sharing and balance of power.
D)Power currencies cannot be exchanged.
E)Exclusive reliance on one power currency is a good idea in most contexts.
Q3) Jake is always careful to arrive on time for work.He knows that his boss will deduct his pay for any missed hours.Jake's boss has what kind of power over him?
A)Interpersonal linkage
B)Resource control
C)Expertise
D)Communication skill
E)Responsibility
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6
Chapter 5: Conflict Styles
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23 Verified Questions
23 Flashcards
Source URL: https://quizplus.com/quiz/62708
Sample Questions
Q1) "Postponement" can be an effective strategy if the emotional elements of a conflict are addressed.
A)True B)False
Q2) An individual's conflict style is developed early in life and remains static throughout her/his lifetime.
A)True B)False
Q3) Because integration addresses the needs of all parties,it is considered the best style for managing all your conflicts.
A)True
B)False
Q4) The avoid/criticize loop is helpful because it gives you time to think about what you need to actually criticize when you talk to the other person.
A)True B)False
Q5) According to the text,verbal aggression is violent communication behavior. A)True B)False
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Chapter 6: Emotions in Conflict
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23 Verified Questions
23 Flashcards
Source URL: https://quizplus.com/quiz/62707
Sample Questions
Q1) Which emotion has been termed the "moral" emotion?
A)Anger
B)Sadness
C)Fear
D)Revenge
E)Contempt
Q2) Intensity of emotion seldom varies through the conflict process.
A)True
B)False
Q3) Too little sadness can result in:
A)a burden on others.
B)distorted emotional expression.
C)depression.
D)little to no conflict.
E)increased emotional intelligence.
Q4) Conflicts that are worked out in the mid-range of the level of emotional intensity resolve more effectively than those that are left unexpressed.
A)True
B)False
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Chapter 7: Analyzing Conflicts
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22 Verified Questions
22 Flashcards
Source URL: https://quizplus.com/quiz/62706
Sample Questions
Q1) All of the following are effective ways for assessing a conflict except:
A)observing the parties in conflict.
B)determining which party is at fault.
C)interviewing conflicting parties.
D)identifying patterns.
E)using metaphoric analysis.
Q2) Which of the following stages of conflict is characterized by parties engaged in serious power struggles,polarization,and lack of information sharing?
A)Stage I
B)Stage II
C)Stage III
D)Stage IV
E)Stage V
Q3) The concept of circular causality is less concerned with where the conflict started and more concerned with the sequence of patterns in the conflict.
A)True
B)False
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Chapter 8: Interpersonal Negotiation
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21 Verified Questions
21 Flashcards
Source URL: https://quizplus.com/quiz/62705
Sample Questions
Q1) Competitive negotiators assume that conflict is always a win/lose situation.
A)True
B)False
Q2) Giving all the power to one party is an effective way of managing power in a collaborative approach to negotiation.
A)True
B)False
Q3) Which of the following statements is false about assessing interests in negotiations?
A)If you don't ask what the other's interests are,you are likely to be off base.
B)Parties in conflict often assume they know the interests of the other.
C)Taking a firm position suggests several interests typically underlie it.
D)Parties always have multiple interests.
E)Relational and identity issues are rarely important in negotiations.
Q4) Distributive (competitive)bargaining focuses more on persuasion than a collaborative approach.
A)True
B)False
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Chapter 9: Third-Party Intervention
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22 Verified Questions
22 Flashcards
Source URL: https://quizplus.com/quiz/62704
Sample Questions
Q1) Victim-Offender Restitution (VOR)is a specialized form of mediation designed for cases in which someone is guilty of a crime.
A)True
B)False
Q2) "I Stole Your TV" is an example of:
A)a specialized form of mediation designed for cases in which one person is guilty of a crime.
B)the court system gone awry.
C)a specialized type of counseling.
D)binding arbitration.
E)people who refuse to collaborate.
Q3) A "guardian ad litem" serves as a child advocate in the adjudication system.
A)True
B)False
Q4) Mediation,by definition,allows participants to manage their own conflicts,and ultimately,their outcomes.
A)True
B)False
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Chapter 10: The Practice of Forgiveness and Reconciliation
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24 Verified Questions
24 Flashcards
Source URL: https://quizplus.com/quiz/62703
Sample Questions
Q1) The text suggests that children who've been abused should try to forget about the events and memories so they can move on more easily.
A)True
B)False
Q2) An effective apology includes making amends for the wrongdoing.
A)True
B)False
Q3) Which of the following is not necessary for an effective apology?
A)Acknowledgement of responsibility
B)Awareness of harm resulting from one's actions
C)Promises of not engaging in the offensive behavior again
D)Expression of regret or remorse
E)An expression of wrong-doing
Q4) Pressure to forgive,especially when it is applied by those with more power, may serve to eliminate the hierarchical structures that made the abuse possible in the first place.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 12