Leadership and Management Skills
Exam Bank
Course Introduction
This course explores the fundamental concepts and practices of leadership and management within contemporary organizations. Students will examine various leadership theories, styles, and strategies, while also developing essential management skills such as communication, decision-making, team-building, problem-solving, and conflict resolution. Through case studies, group activities, and self-assessment exercises, participants will gain practical experience in motivating teams, managing change, and achieving organizational goals. The course is designed to equip students with the knowledge and competencies needed to succeed as effective leaders and managers in diverse professional environments.
Recommended Textbook Management 13th Edition by Richard L. Daft
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19 Chapters
3204 Verified Questions
3204 Flashcards
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Page 2
Chapter 1: The World of Innovative Management
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183 Verified Questions
183 Flashcards
Source URL: https://quizplus.com/quiz/2675
Sample Questions
Q1) Horizontal project manager responsibility can be held by:
A) a corporate or group head.
B) anyone with a staff job.
C) a production supervisor.
D) a team leader.
E) all of these.
Answer: C
Q2) The degree to which the organization achieves a stated goal is called
Answer: effectiveness
Q3) Efficiency refers to the degree to which the organization achieves a stated goal.
A)True
B)False
Answer: False
Q4) Identify the four functions of management.
Answer: Planning, organizing, leading, and controlling
Q5) Department heads and division managers are examples of __________.
Answer: middle managers
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Chapter 2: The Evolution of Management Thinking
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162 Verified Questions
162 Flashcards
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Sample Questions
Q1) Disney's FastPass program is an example of the application of:
A) unity of direction.
B) quantitative techniques.
C) big data analytics.
D) qualitative techniques.
E) supply chain management.
Answer: B
Q2) Who is considered the "first lady of management?"
A) Mary Parker Follett
B) Lillian Gilbreth
C) Carly Fiorona
D) Maxine Weber
E) Anne Adams
Answer: B
Q3) The human relations movement initially espoused a dairy farm view of management, meaning that contented cows give more milk, and satisfied workers will produce more work.
A)True
B)False
Answer: True
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Chapter 3: The Environment and Corporate Culture
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181 Verified Questions
181 Flashcards
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Sample Questions
Q1) The involvement culture emphasizes a(n) __________ focus on the participation of employees to adapt rapidly to changing needs from the environment.
A) external
B) internal
C) structural
D) competitive
E) technological
Answer: B
Q2) The consistency culture uses a(n) __________ focus and a consistency orientation for a __________ environment.
A) external; stable
B) external; dynamic
C) internal; stable
D) internal; dynamic
E) structural; dynamic
Answer: C
Q3) __________ provide the raw materials that the organization uses to produce its output.
Answer: Suppliers
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Page 5
Chapter 4: Managing in a Global Environment
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178 Verified Questions
178 Flashcards
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Sample Questions
Q1) Which of the following is a low-context culture?
A) German
B) Chinese
C) Korean
D) Arab
E) Japanese
Q2) The __________ dimension of a global mind-set means knowing about the global environment and global business, mentally understanding how cultures differ, and having the ability to interpret complex global changes.
A) emotional
B) psychological
C) cognitive
D) social
E) analytical
Q3) A global mind-set requires skills, understanding, and competencies in three dimensions: technological, psychological, and social.
A)True
B)False
Q4) Explain the North American Free Trade Agreement (NAFTA).
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Chapter 5: Managing Ethics and Social Responsibility
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169 Verified Questions
169 Flashcards
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Sample Questions
Q1) What are the three Ps that comprise the triple bottom line?
A) People, Planet, and Public
B) People, Performance, and Profit
C) People, Politics, and Profit
D) People, Planet, and Profit
E) Performance, Profit, and Public
Q2) Which of the following is the disclosure by an employee of illegal, unethical, or illegitimate practices on the employer's part?
A) Tattling
B) Whistle-blowing
C) Organizational communication
D) The filing of a disclosure statement
E) Snooping
Q3) The great majority of managers operate at the __________ level of personal moral development.
A) preconventional
B) principled
C) conventional
D) postconventional
E) autocratic
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Chapter 6: Managing Start-Ups and New Ventures
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130 Verified Questions
130 Flashcards
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Sample Questions
Q1) An artificial entity created by the state and existing apart from its owners is known as a(n):
A) partnership.
B) proprietorship.
C) corporation.
D) association.
E) trade alliance.
Q2) Which of the following are high-energy people who like the chance that a small business gives them to handle everything themselves?
A) Jugglers
B) Idealists
C) Sustainers
D) Optimizers
E) Hard workers
Q3) A(n) __________ provides shared office space, management support services, and management and legal advice to entrepreneurs.
Q4) Define a corporation, and briefly discuss the primary advantages and disadvantages of forming a corporation.
Q5) To __________ means to change the strategic direction of the business.
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Chapter 7: Planning and Global Setting
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166 Verified Questions
166 Flashcards
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Sample Questions
Q1) The process of planning changes and evolves over time, just like all aspects of effective management. Think of an organization with which you are fairly familiar, such as your employer or your college or university. Then choose one of the four planning approaches listed below, and write a short essay explaining how the organization could effectively use the chosen planning approach to improve its performance in a turbulent environment.
Decentralized planning
Stretch goals
Performance dashboards
Flexible goal setting
Q2) Which of the following is not a type of goal that a manager would identify on astrategy map?
A) Financial performance
B) Customer service
C) Internal business process
D) Learning and growth
E) External business process
Q3) The outcomes that major divisions and departments must achieve for the organization to reach its overall goals are called __________.
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Page 9
Chapter 8: Strategy Formulation and Execution
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149 Verified Questions
149 Flashcards
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Sample Questions
Q1) Threats are characteristics of the internal environment that may prevent the organization from achieving its strategic goals.
A)True
B)False
Q2) With a(n) __________, the organization concentrates on a specific regional market or buyer group.
Q3) The BCG matrix organizes businesses along which of the following dimensions?
A) Market share and profit
B) Sales and market share
C) Business growth rate and market share
D) Business growth rate and profit
E) Sales and profit
Q4) When an organization is domestically focused, with only a few exports, managers have little need to pay attention to issues of either local responsiveness or global standardization.
A)True
B)False
Q5) __________ pertains to the organization as a whole and the combination of business units and product lines that makes up the corporate entity.
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Chapter 9: Managerial Decision Making
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178 Verified Questions
178 Flashcards
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Sample Questions
Q1) The __________ stage involves the use of managerial, administrative, and persuasive abilities to ensure that the chosen alternative is carried out.
Q2) A __________ is a choice made from available alternatives.
A) decision
B) plan
C) goal
D) tactic
E) strategy
Q3) __________ means that decision makers choose the first solution alternative that satisfies minimal decision criteria.
Q4) A department store's return's policy is an example of a(n) __________ decision.
A) programmed
B) nonprogrammed
C) novel
D) poorly defined
E) unstructured
Q5) __________ means that people have limits, or boundaries, on how rational they can be.
Q6) List and describe the four basic assumptions of the political model.
Page 11
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Chapter 10: Designing Organization Structure
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212 Verified Questions
212 Flashcards
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Sample Questions
Q1) Which of the following is a disadvantage of the virtual network approach?
A) Lack of hands-on control
B) Greater demand on managers
C) Weaker employee loyalty
D) High level of conflict
E) Weak and ambiguous boundaries
Q2) __________ production firms produce goods in batches of one or a few products designed to customer specification.
A) Service
B) Large-batch
C) Continuous process
D) Small-batch
E) Mass
Q3) Today, many companies are moving toward __________ structures based on __________.
A) horizontal; departmental functions
B) horizontal; work processes
C) vertical; work processes
D) vertical; departmental functions
E) horizontal; centralized authority
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Chapter 11: Managing Change and Innovation
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176 Verified Questions
176 Flashcards
Source URL: https://quizplus.com/quiz/2685
Sample Questions
Q1) Change, according to Kurt Lewin, is a result of the competition between forced and unforced fields.
A)True
B)False
Q2) The innovation strategy for changing products and technologies that involves creating conditions and systems to facilitate internal and external coordination and knowledge sharing is known as __________.
Q3) __________ is not a type of current problem that organization development can help address.
A) Mergers
B) Acquisitions
C) Diversification
D) Organizational decline
E) Conflict management
Q4) Explain the concept of force-field analysis.
Q5) __________ is the stage of organization development in which people throughout the organization are made aware of problems and the need for change.
Q6) A(n) __________ is a disparity between existing and desired performance levels.
Q7) Explain the horizontal linkage model.
Page 13
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Chapter 12: Managing Human Resources
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181 Verified Questions
181 Flashcards
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Sample Questions
Q1) Complaints of sexual harassment by men against both male and female bosses have decreased in recent years.
A)True
B)False
Q2) Job security is an employee expectation that existed with the old social contract, but is no longer an expectation in the new social contract.
A)True
B)False
Q3) The three primary goals of human resource management are to find the right people, manage talent so that people achieve their potential, and maintain the workforce over the long term.
A)True
B)False
Q4) The __________ is used to collect information about the applicant's education, previous job experience, and other background characteristics.
Q5) Define discrimination and affirmative action.
Q6) What are the three primary goals of human resource management (HRM)?
Q7) Explain the Americans with Disabilities Act.
Page 14
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Chapter 13: Managing Diversity
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125 Verified Questions
125 Flashcards
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Sample Questions
Q1) Most large organizations have structuredgrievance procedures and complaint review processes that are designed to:
A) increase ethnocentrism.
B) restrict diversity.
C) facilitate and support diversity.
D) suppress pluralism.
E) increase the number of affinity groups.
Q2) Some diversity initiatives and programs that Gloria can implement to help create a climate of diversity at Sarah's Sharks include all of the following except:
A) appoint a chief diversity officer.
B) expand recruitment efforts.
C) establish a mentor program.
D) offer sexual harassment awareness programs.
E) hold seminars that train employees how to build a monoculture that values ethnocentrism.
Q3) __________ are based on social identity, such as gender or race, and are organized within companies to focus on concerns of employees from that group.
Q4) What is the difference between ethnocentrism and ethnorelativism?
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15
Chapter 14: Understanding Invidividual Behavior
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137 Verified Questions
137 Flashcards
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Sample Questions
Q1) Teresa is highly imaginative and an artistically sensitive individual who displays a high degree of creativity. According to the Big Five personality factors, these qualities describe her openness to experience.
A)True
B)False
Q2) A high degree of __________ means you can accurately assess your own strengths and limitations and have a healthy sense of self-confidence.
A) self-management
B) social cohesiveness
C) social awareness
D) relationship management
E) self-awareness
Q3) Jorge thinks that he got a C on his midterm because he is not very smart. This is an example of an internal attribution.
A)True
B)False
Q4) Describe two biases that people commonly apply when making attributions.
Q5) __________ refers to an employee's loyalty to and engagement with the organization.
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Chapter 15: Leadership
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169 Verified Questions
169 Flashcards
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Sample Questions
Q1) Candice uses praise, letters of support, and pats on the back as ways of influencing her subordinates' behaviors. All of these actions are highly valued by the work group. This is an example of __________ power.
A) coercive
B) legitimate
C) reward
D) expert
E) referent
Q2) The leader who stimulates high standards and champions a dedication to the organization's vision is a Level _____ leader.
A) 1
B) 2
C) 3
D) 4
E) 5
Q3) Job-centered leaders are those leaders that establish high performance goals and display supportive behavior toward subordinates.
A)True
B)False
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Page 17
Chapter 16: Motivating Employees
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185 Verified Questions
185 Flashcards
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Sample
Questions
Q1) A modification of the needs hierarchy that proposes three categories of needs-existence, relatedness, and growth-is called the __________theory.
Q2) Nelson is motivated by a strong need for recognition and is continually seeking credit for his contributions to the organization. According to Maslow, Neil is motivated by which category of needs?
A) Physiological
B) Safety
C) Belongingness
D) Esteem
E) Self-actualization
Q3) Factors that focus on high-level needs and include achievement, recognition, responsibility, and opportunity for growth are called motivators.
A)True
B)False
Q4) Differentiate between intrinsic and extrinsic rewards.
Q5) Power sharing, or the delegation of power and authority to subordinates in an organization, is called __________.
Q6) List the five core job dimensions found in the job characteristics model.
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Chapter 17: Managing Communication
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161 Verified Questions
161 Flashcards
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Sample Questions
Q1) The receiver __________the symbols to interpret the meaning of the message.
A) encodes
B) transmits
C) decodes
D) responds to
E) must ignore
Q2) __________ istypically ambiguous, concerns novel events, and involves great potential for misunderstanding.
A) A nonroutine message
B) Channel richness
C) A routine message
D) Feedback
E) Nonverbal communication
Q3) The term social media covers a broad range of applications, including wikis, blogs, microblogs, content communities, social networking sites, and virtual social worlds.
A)True
B)False
Q4) __________refers to a group of Internet-based applications that allow the creation and exchange of user-generated content.
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Chapter 18: Leading Teams
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192 Verified Questions
192 Flashcards
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Sample Questions
Q1) To keep a virtual team progressing toward its goals, an effective virtual leader should do all of the following except:
A) provide regular feedback.
B) post targets, measurements, and milestones in the virtual workspace.
C) reward both individual and team accomplishments through virtual award ceremonies.
D) be liberal with praise and recognition.
E) handle reprimands in the virtual "presence" of the team.
Q2) Cross-border work teams made up of members of different nationalities whose activities span multiple countries are called __________ teams.
A) self-directed
B) project
C) multinational
D) long-distance
E) global
Q3) In the adjourning stage of team development, task performance is not a top priority.
A)True
B)False
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Chapter 19: Managing Quality and Performance
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170 Verified Questions
170 Flashcards
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Sample Questions
Q1) Which of the following is a financial budget that estimates receipts and expenditures of money on a daily or weekly basis to ensure that an organization has sufficient cash to meet its obligations?
A) Capital budget
B) Balance sheet budget
C) Cash budget
D) Revenue budget
E) Expense budget
Q2) Which of the following statements about total quality management (TQM) is true?
A) TQM was first implemented in the United States in the 1970s.
B) The TQM philosophy focuses on teamwork, increasing customer satisfaction, and lowering costs.
C) TQM gives managers total responsibility for achieving quality improvement.
D) With TQM, quality control is assigned to specialized departments.
E) TQM is based on a hierarchical control philosophy.
Q3) __________ is a process in which lower-level managers anticipate their departments' resource needs and pass them up to top management for approval.
Q4) What is the balanced scorecard? List and briefly describe the four major perspectives of the balanced scorecard.
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