Leadership and Management Exam Review
Course Introduction
This course explores the principles, theories, and practices central to effective leadership and management in organizational settings. Students will examine the distinctions and overlaps between leadership and management roles, learn about various leadership styles, and develop skills for motivating teams, communicating effectively, and guiding organizations toward strategic goals. Through real-world case studies and practical exercises, the course emphasizes decision-making, problem-solving, ethical considerations, and the development of personal leadership competencies essential for success in diverse professional environments.
Recommended Textbook
Canadian Human Resource Management 11th Edition by Hermann Schwind
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14 Chapters
1258 Verified Questions
1258 Flashcards
Source URL: https://quizplus.com/study-set/2615
Page 2
Chapter 1: Strategic Human Resource Management
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90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/52084
Sample Questions
Q1) "A strategy to gain competitive advantage through lower costs of operations and lower prices for products" is the definition of which strategy?
A)focus
B)differentiation
C)cost leadership
D)organizational
E)none of the choices
Answer: C
Q2) ________ continues to be a technological force and opportunity that revolutionizes Canadian businesses and their HRM practices.
A)Mechanization
B)Diversity
C)The North American Free Trade Act
D)Email
E)The skilled workforce
Answer: A
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Page 3
Chapter 2: Job Analysis and Design
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90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/52078
Sample Questions
Q1) A face-to-face meeting with 5 to 7 experts on a job and a facilitator to collect job and performance related information is called a brainstorming group.
A)True
B)False
Answer: False
Q2) Job enlargement adds more responsibilities and autonomy to a job,giving the worker greater powers to plan,do,and evaluate job performance.
A)True
B)False
Answer: False
Q3) Fast food businesses in Alberta offering hiring bonuses to workers is an example of the effect of workforce availability.
A)True
B)False
Answer: True
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4
Chapter 3: Human Resource Planning
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90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/52077
Sample Questions
Q1) Reasons why an organization may not be able to fill human resource demands internally include:
A)some jobs are entry level
B)a corporate strategy that prevents internal job promotions
C)some jobs cost too much to fill internally
D)union contracts usually prevent employees being promoted
E)most employees normally refuse promotions
Answer: A
Q2) The advantage of attrition as a means of reducing an employee surplus is that:
A)it is a fast process
B)it guarantees the loss of the most expendable employees
C)it does not involve resignation or retirement
D)it usually presents the fewest problems to the organization
E)it does not include employees who die at work
Answer: D
Q3) While all organizations benefit from detailed human resource planning,small firms usually benefit more than larger ones.
A)True
B)False
Answer: False
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Chapter 4: Legal Requirements and Managing Diversity
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90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/52076
Sample Questions
Q1) The Canadian Human Rights Act seeks to provide equal employment opportunities without regard to sex,race,religion,colour,or disability.
A)True
B)False
Q2) Human rights legislation prohibits discrimination in employment under all circumstances.
A)True
B)False
Q3) Ontario Human Rights Commission's discrimination policy on the basis of pregnancy now includes protection for women trying to become pregnant.
A)True
B)False
Q4) An employer has a duty to accommodate an employee's human rights up to the point:
A)of "undue hardship"
B)where the employer spends up to $3000 per employee
C)that the employer feels they want to
D)that the employee demands
E)stated specifically in the Human Rights Act
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Chapter 5: Recruitment
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90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/52075
Sample Questions
Q1) Demanding a high degree of experience in certain jobs as an artificial requirement could be seen as discriminating against some applicants.
A)True
B)False
Q2) Establishing pay ranges helps reduce compensation policy constraints on recruiting.
A)True
B)False
Q3) Unlike placement agencies,search firms tend to be more specialized in the skill level of people they look for.
A)True
B)False
Q4) Key recruitment decisions in strategic human resource planning include all the following EXCEPT:
A)gaining competitive advantage from human capital
B)investing resources into recruitment
C)developing the benefits of a diverse workforce
D)focusing on employee development
E)current sales and budget figures
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Chapter 6: Selection
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90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/52074
Sample Questions
Q1) Problems with personal references include:
A)they are often too long
B)they tend to be overused
C)written references usually emphasize only positive points
D)the writers do not provide enough information
E)they are usually not signed,therefore illegal
Q2) A well-designed application form will do all the following EXCEPT:
A)identify gaps in an applicant's record
B)target in on specific work and educational skills and experience
C)be designed to avoid illegal or intrusive questions
D)reveal potential problems or difficulties
E)reveal applicant's age and birth place
Q3) Behavioural description interviews work on the basis that a person's past behaviour is a good predictor of their future behaviour.
A)True
B)False
Q4) Group,panel,and one-on-one are all forms of employment interviewing.
A)True
B)False
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Chapter 7: Orientation, Training and Development, and Career Planning
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87 Verified Questions
87 Flashcards
Source URL: https://quizplus.com/quiz/52073
Sample Questions
Q1) Job performance,exposure,and organizational loyalty are all possible career development actions.
A)True
B)False
Q2) In most organizations,coaching (as a training approach)is almost always done by:
A)senior management
B)the human resource department
C)the immediate supervisor or manager
D)a professional trainer or coach
E)a virtual-reality coach
Q3) In training,to do a needs assessment means to:
A)assess the costs of training programs
B)suggest possible methods to evaluate training programs
C)diagnose environmental challenges that could be met through training
D)develop an external workforce analysis to fill training needs
E)review recruiting and selection procedures
Q4) Off-the-job training techniques include lecture and video presentations,apprenticeships,and self-study.
A)True
B)False
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Chapter 8: Performance Management
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92 Verified Questions
92 Flashcards
Source URL: https://quizplus.com/quiz/52072
Sample Questions
Q1) In many cases a major problem with performance appraisal methods is:
A)that raters (usually supervisors)don't understand the process
B)that the human resource department gets too involved
C)that they oppose the employment equity legislation
D)that they oppose the employment equity legislation.
E)that they accurately measure performance
Q2) Validity in performance appraisals refers to the:
A)relevance of measurement criteria to job performance
B)reliability of measurement criteria
C)use of subjective over objective standards and measurements
D)frequency of feedback
E)lack of reliability
Q3) Key elements of a performance appraisal system include BOTH performance measures and performance-related criteria.
A)True
B)False
Q4) Comparative performance evaluation methods include the ranking method and forced distributions.
A)True
B)False
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Chapter 9: Compensation Management
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90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/52071
Sample
Questions
Q1) Wage dissatisfaction can be caused by employee needs (e.g.social and security)not being met by both __________ and _________ levels of pay.
A)absolute;relative
B)corporate;social
C)absolute;needs
D)basic;relative
E)absolute;basic
Q2) Job evaluation methods include job ranking,job grading,and the point system.
A)True
B)False
Q3) The most commonly used job evaluation method today is,by far,the:
A)job ranking method
B)point system
C)the job grading method
D)the job analysis system
E)job description method
Q4) Job evaluations are systematic procedures to determine the relative worth or value of jobs.
A)True
B)False
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Chapter 10: Employee Benefits and Services
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92 Verified Questions
92 Flashcards
Source URL: https://quizplus.com/quiz/52083
Sample Questions
Q1) The Canada Pension Plan is all the following EXCEPT:
A)mandatory
B)portable
C)contributory
D)guaranteed
E)applicable to all employees in Canada
Q2) In compensation administration,pay is called:
A)indirect compensation
B)absolute compensation
C)direct compensation
D)relative compensation
E)equity compensation
Q3) Long-term disability insurance provides income to workers who are disabled for a prolonged period of time,usually at 50 or 60 percent of their working income.
A)True
B)False
Q4) Benefit programs are an insignificant party of a company's compensation system.
A)True
B)False
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Chapter 11: Managing Employee Relations
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93 Verified Questions
93 Flashcards
Source URL: https://quizplus.com/quiz/52082
Sample Questions
Q1) The growth in social media has brought with it an increase in social media hacking.Possible consequences of a social media hack include: damage to a brand's reputation,declining employee engagement,and loss of trust by customers.
A)True
B)False
Q2) Communication systems that exist to get information from employees are called an upward system.
A)True
B)False
Q3) The policy in some organizations of encouraging employees to come to higher management with any concerns is often referred to as a compassionate management policy.
A)True
B)False
Q4) Comprehensive company programs that seek to help employees overcome their personal and work-related problems are referred to as employee assistance programs.
A)True
B)False
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Page 13
Chapter 12: Ensuring Health and Safety at the Workplace
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84 Verified Questions
84 Flashcards
Source URL: https://quizplus.com/quiz/52081
Sample Questions
Q1) Curative solutions to stress management are measures that attempt to:
A)change the causes of stress
B)prevent stress from ever occurring
C)encourage constructive stress
D)correct the outcomes of stress
E)control stress-related problems by threatening poorly performing employees with discipline or dismissal
Q2) With the growing emphasis on health and safety in the workplace,accident rates are no longer considered high.
A)True
B)False
Q3) The word joint in joint health and safety committees refers to the fact that these committees are made up of all employers in a given jurisdiction,all of whom have a joint responsibility for workplace safety.
A)True
B)False
Q4) Work overload,role ambiguity,and shift work are ALL causes of workplace stress.
A)True
B)False
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Chapter 13: The Union-Management Framework
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90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/52080
Sample Questions
Q1) Under current legislation,in all jurisdictions a decision of the labour relations board may be appealed to a court of law by the union,but not by the employer.
A)True
B)False
Q2) Unfair labour practices by management can include contributing financially to the formation or operation of a union.
A)True
B)False
Q3) Unions that attempt to influence government policies on economic issues are referred to as practicing:
A)business unionism
B)social unionism
C)commercial unionism
D)political unionism
E)policy unionism
Q4) In 2012,about 70 percent of paid workforce in Canada belonged to unions.
A)True
B)False
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Page 15
Chapter 14: Global Human Resource Management
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90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/52079
Sample Questions
Q1) An IHRM process that views HRM in a global context as one that contributes to organizational capabilities is known as:
A)international human resource management
B)worldwide human resource management
C)global human resource management
D)employee human resource management
E)international business management
Q2) The quality of business relationships is one of the most important factors affecting the success of MNEs.
A)True
B)False
Q3) Another factor affecting global HRM is immigration policies as it differs around the globe.
A)True
B)False
Q4) Formal communication prefers clear,succinct messages that are to the point.
A)True
B)False
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Page 16