Leadership and Management Exam
Answer Key
Course Introduction
This course explores foundational principles and practical applications of effective leadership and management within organizational settings. Students will examine a variety of leadership theories, management styles, and decision-making processes, while developing essential skills such as communication, team building, conflict resolution, and strategic planning. Through case studies, group activities, and self-assessment exercises, participants will learn how to motivate teams, drive organizational change, and address contemporary challenges in leadership and management. This course prepares students to lead ethically and effectively in diverse and dynamic environments.
Recommended Textbook Principles of Management Version 2.0 by Mason
A. Carpenter
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15 Chapters
1564 Verified Questions
1564 Flashcards
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Chapter 1: Introduction
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127 Verified Questions
127 Flashcards
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Sample Questions
Q1) The Body Shop adopted a CSR approach going to great lengths to ensure that its business is ecologically sustainable. Why has their approach been successful?
Answer: Consumers pay premium prices for Body Shop products, because they believe that it simply costs more to provide go ods and services that are environmentally friendly
Q2) A __________ is someone who is responsible for managing a clearly identifiable revenue-producing unit of an organization.
Answer: general manager
Q3) If management is defined as getting things done through others, then _________ should be defined as the social and informal sources of influence that one uses to inspire action taken by others.
Answer: leadership
Q4) Why do customers play a big role in economic profits?
Answer: Profits accrue to firms because customers are willing to pay a certain price for a product or service, as opposed to a competitor's product or service of a higher or lower price
Q5) Strategy is a coherent plan of action, articulated in ________ and ___________. Answer: goals , objectives
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Chapter 2: International Trade and Foreign Direct Investment
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157 Verified Questions
157 Flashcards
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Sample Questions
Q1) In the corporate world, a social network is made up of individuals who share a(an) ______________ and other interests.
( Answer: employer
Q2) The final step in the ethical decision making process is:
A) Identify the stakeholders and consider the situation from their point of view.
B) Ask yourself how the action makes you feel about yourself.
C) Make decisions.
D) Monitor outcomes.
Answer: D
Q3) In a learning organization, sharing knowledge quickly throughout the organization is the way to make everyone a smart, contributing member.
Answer: Tr ue
Q4) By the end of 2011, _______ of the world's population were using mobile phones.
Answer: 867 %
Q5) According to Fayol, managers must have the _____________ to issue commands, and the ____________ to ensure that the work gets done.
Answer: authority, responsibility
4
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Chapter 3: Culture and Business
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110 Verified Questions
110 Flashcards
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Sample Questions
Q1) ___________ effectively requires an understanding of employees' personalities, values, and attitudes.
Answer: Leading
Q2) _________ refer to stable life goals people have, reflecting what is most important to them.
Answer: Values
Q3) Exit interviews involve a meeting with the departing employee's manager.
A)True
B)False
Answer: False
Q4) The values that are important to a person tend to affect the types of decisions they make.
A)True
B)False
Answer: True
Q5) Anxious, irritable and temperamental defines the personality trait of ___________.
Answer: neuroticism
Q6) A factor biasing our perception is _____________.
Answer: stereotypes
Page 5
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Chapter 4: World Economies
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) _________________ are those key parties who have some influence over the organization or stake in its future.
Q2) Lateral thinking can generate completely new concepts and ideas, and brilliant improvements to existing systems.
A)True
B)False
Q3) ______________ is the function of management that involves developing an organizational structure and allocating human resources to ensure the accomplishment of objectives.
Q4) What is an example of the imagination type of creativity, characterized by new ideas and breakthroughs?
Q5) The best vision statements create harmony with regard to the status quo.
A)True
B)False
Q6) A useful personal mission and vision statement should include ______ pieces.
Q7) What is the sociological phenomenon "Not Invented Here"?
Q8) Sometimes mission statements also include a summation of the firm's values.
A)True
B)False
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Chapter 5: Global and Regional Economic Cooperation and Integration
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137 Verified Questions
137 Flashcards
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Sample Questions
Q1) Can forms of competitive advantage be combined?
Q2) The five-forces model recognizes that suppliers can become a firm's competitors, as can buyers.
A)True
B)False
Q3) What are the two internal analysis tools discussed in the text?
Q4) How did XEROX prove unable to exploit its innovative resources?
Q5) Industries with many companies that have successfully differentiated their product have more rivalry.
A)True
B)False
Q6) When you can identify certain strengths that set an organization well apart from actual and potential competitors, that strength is considered a source of ______________ advantage.
Q7) The purpose of diversification is:
A) To capture more consumers
B) To satisfy the mission and vision
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C) To build a portfolio of businesses much like a portfolio of stock
D) To spread out risk and opportunities over a larger set of businesses
Q8) What industry environments may call for combination strategies?
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Page 8
Chapter 6: International Monetary System
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64 Verified Questions
64 Flashcards
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Sample Questions
Q1) When a scorecard is disseminated to others in the organization, strategy becomes a tool specifically for top management.
A)True
B)False
Q2) Which of the following is NOT one of the areas you should think about when having your own performance reviewed?
A) Preparation for the review
B) What to do if the review is negative
C) What should you ultimately take away from the review
D) Who should conduct the review
Fill-in
Q3) Objectives typically include which of the following?
A) Be related directly to the values of the company
B) Reflect in the strategic plan
C) Be clear, concise, and understandable
D) Be stated in terms of the corporate mission
Q4) In a Balanced Scorecard, the customer area looks at customer satisfaction and
Q5) What are the characteristics of good objectives?
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Chapter 7: Foreign Exchange and the Global Capital Markets
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98 Verified Questions
98 Flashcards
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Sample Questions
Q1) According to Lewin, executing change without prior preparation is likely to lead to failure.
A)True
B)False
Q2) Functional structures tend to be effective when an organization has a large number of products and services requiring special attention.
A)True
B)False
Q3) Organizational structures differ in terms of _______________, which is broadly categorized as either functional or divisional.
Q4) The learning organization is an example of a company embracing _____________ change.
Q5) If you are trying to dramatically change the way things are done, you will find resistance is lowest.
A)True B)False
Q6) ________________ is the extent to which an organization's policies, procedures, job descriptions, and rules are written and explicitly articulated.
Page 10
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Chapter 8: International Expansion and Global Market Opportunity Assessment
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93 Verified Questions
93 Flashcards
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Sample Questions
Q1) Identifying a set of values that might be used to describe an organization's culture helps us identify, measure, and manage culture more effectively.
A)True
B)False
Q2) Organizational culture is maintained through a process known as
Q3) What is ASA?
Q4) Cultures that emerge within different departments, branches, or geographic locations are called:
A) Subcultures
B) Countercultures
C) Stable cultures
D) Bureaucratic cultures
Q5) A company which has a policy such as "all pricing decisions of merchandise will be made at corporate headquarters" is likely to have a culture that is:
A) Aggressive
B) Centralized
C) Outcome-oriented
D) Detail-oriented
Page 11
Q6) Why does organizational culture matter?
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Chapter 9: Exporting, Importing, and Global Sourcing
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95 Verified Questions
95 Flashcards
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Sample Questions
Q1) While many people assume that charisma is innate, it is possible to improve your charisma by following which of the following suggestions offered in the text?
A) Have a vision
B) Read books on leadership
C) Make sure employees have confidence in you
D) Lead by example
Q2) According to Goleman, what differentiates effective leaders from ineffective ones?
Q3) According to the path-goals theory of leadership, what is the leader's main job?
Q4) People-oriented behaviors are sometimes called ________________.
Q5) Authentic leaders have high levels of ________________ and their behavior is driven by their core personal values.
Q6) Personality explains only what percent of the variance in charisma?
A) 10%
B) 20%
C) 25%
D) 30%
Q7) Why is transformational leadership more effective than transactional?
Q8) What is the belief "the romance of leadership"?
Page 13
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Chapter 10: Strategy and International Business
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64 Verified Questions
64 Flashcards
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Sample Questions
Q1) Research suggests that the simple exercise of imagining what could go wrong with a given decision can increase your ability to correctly identify reasons for future successes or failures by ___________.
Q2) Creative decision making includes which of the following?
A) Illustration
B) Problem solving
C) Immersion
D) Creative coordination
Q3) _________________ are unique and important and require conscious thinking, information gathering, and careful consideration of alternatives.
Q4) It can be argued that management is decision making and all of the decisions made by managers within organizations succeed.
A)True
B)False
Q5) A problem the Group Decision Support System (GDSS) intended to solve is:
A) Use in virtual meetings
B) Need for immediate feedback
C) Lack of control over the issues
D) To make sure every idea is heard
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Chapter 11: Global Entrepreneurship and Intrapreneurship
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102 Verified Questions
102 Flashcards
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Sample Questions
Q1) The sender __________ the message, translating the idea into words.
Q2) Companies often have their own acronyms and buzzwords called business
Q3) Verbal communication has the advantage of offering opportunities for immediate
Q4) When the message is emotional, the sender should use what form of communication:
A) Verbal
B) Written
C) Nonverbal
D) E-mail
Q5) Name five ways to improve your listening habits.
Q6) According to one study, what percent of a receiver's comprehension of a message is based on the sender's actual words?
A) 3%
B) 5%
C) 7%
D) 10%
Q7) The subtle repetition of the other person's posture conveys that we are
Q8) Another term for workplace gossip is the _____________. Page 15
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Chapter 12: Winning Through Effective, Global Talent Management
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109 Verified Questions
109 Flashcards
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Sample Questions
Q1) The ideal size for a team depends on the: A) Company
B) Number of employees in the organization
C) Task at hand
D) KSAs of team members
Q2) A group made up of managers, subordinates, or both with close associations among group members that influence the behavior of individuals in the group is a(n) ___________ work group.
Q3) Once group members feel sufficiently safe and included, they tend to enter the _______________ phase.
Q4) What are the benefits in creating a cohesive group?
Q5) Name five of the ten work team roles.
Q6) Too much cohesion can be detrimental to a group.
A)True
B)False
Q7) Teams that individuals from different parts of the organization are called:
A) Task force
B) Product development teams
C) Cross-functional teams
D) Virtual teams
Page 17
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Chapter 13: Harnessing the Engine of Global Innovation
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114 Verified Questions
114 Flashcards
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Sample Questions
Q1) A job redesign technique that allows workers more control over how they perform their own tasks is called _____________.
Q2) Exclusively giving employees more tasks that are very simple in nature can have positive consequences on employee satisfaction with the job.
A)True
B)False
Q3) Job specialization is efficient in terms of automation and standardization.
A)True
B)False
Q4) Equity perceptions develop as a result of a subjective process.
A)True
B)False
Q5) Need for power is viewed as important for effectiveness in managerial and leadership positions.
A)True
B)False
Q6) ______________ occurs when a behavior ceases as a result of receiving no reinforcement.
Q7) How did Maids International reduce its turnover level?
Page 19
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Chapter 14: Competing Effectively Through Global
Marketing, Distribution, and Supply-Chain Management
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111 Verified Questions
111 Flashcards
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Sample Questions
Q1) ______________ control involves the management of a firm's cost and expenses in order to control them in relation to budgeted amounts.
Q2) How was Hewlett-Packard's extreme form of control turned to indictment on spying on the Board of Directors?
Q3) In the lean world, ___________ means any activity or condition that consumes resources but creates no value for customers.
Q4) Operating controls allow managers to step back and look at the big picture and make sure all the pieces of the picture are correctly aligned.
Q5) The cost of goods sold/sales portion of the income statement shows the cost of products purchased for resale, or the direct labor cost for service.
A)True
B)False
Q6) Organizations often use only one non-financial control with the assumption that it will cascade down to bottom-line financial performance.
A)True
B)False
Q7) _____________ expenses are those expenses that vary with the level of sales.
Page 20
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Chapter 15: Understanding the Roles of Finance and Accounting in Global Competitive Advantage
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83 Verified Questions
83 Flashcards
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Sample Questions
Q1) ___________________ ties pay directly to an individual's performance in meeting specific business goals or objectives.
Q2) What is the principle "to run smaller batch sizes"?
Q3) The __________________ identifies and measures the behaviors, skills, and results required for the workforce to contribute to the company's success.
Q4) Which of the following indirect compensation elements is not required by law?
A) Social security
B) Retirement program
C) Unemployment
D) Disability payment
Q5) The process whereby an organization ensures that employees are recruited and developed to fill each key role within the company is called _________________.
Q6) What are the five levels of succession planning?
Q7) Why do profit-sharing plans improve organization performance?
Q8) What are some indications to use to determine whether to staff a position with a local hire when hiring for overseas positions?
Q9) What are the two main theories of how to reward employees?
Q10) How does Dow Chemical exemplify best practices for succession planning? Page 21
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