IT Management Question Bank
Course Introduction
IT Management focuses on the strategic and operational aspects of managing information technology within organizations. The course covers foundational concepts such as IT governance, project management, risk management, information security, and aligning IT goals with overall business objectives. Students will explore topics including IT infrastructure, cloud computing, digital transformation, and emerging technologies, while developing skills to lead IT teams, manage resources, and evaluate technology investments. Emphasis is placed on leveraging IT to drive organizational efficiency, innovation, and competitive advantage.
Recommended Textbook Management Information Systems Managing the Digital Firm 6th Canadian Edition by Kenneth
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15 Chapters
2895 Verified Questions
2895 Flashcards
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Page 2
Chapter 1: Information Systems in Global Business Today
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202 Verified Questions
202 Flashcards
Source URL: https://quizplus.com/quiz/30004
Sample Questions
Q1) Overproduction or underproduction of goods and services,misallocation of resources,and poor response times are the results of a firm's having
A)poor relationships with suppliers.
B)poor relationships with customers.
C)inadequate information.
D)a surplus of information.
Answer: C
Q2) In a business hierarchy,the level responsible for monitoring the daily activities of the business is
A)middle management.
B)service workers.
C)production management.
D)operational management.
Answer: D
Q3) A ________ describes how a company produces,delivers,and sells a product or service to create wealth.
Answer: business model
Q4) ________ are those assets required to derive value from a primary investment
Answer: Complementary assets
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Chapter 2: How Businesses Use Information Systems
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195 Verified Questions
195 Flashcards
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Sample Questions
Q1) Which service performs collecting and collaborating on text,line drawings,images,Web pages,video,RSS feeds,and project management for free or monthly charge for premium service.
A)Socialtext
B)Zoho
C)BlueTie
D)Basecamp
Answer: B
Q2) ________ are online communities for expanding users' business or social contacts by making connections through their mutual business or personal connections.
A)Wikis
B)Virtual worlds
C)Social networking
D)E-mail
Answer: C
Q3) An intranet typically centres on a ________ that provides a single point of access to information from several different systems and to documents using a Web interface. Answer: portal
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Chapter 3: Information Systems, organizations, and Strategy
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193 Verified Questions
193 Flashcards
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Sample Questions
Q1) Chapters.Indigo.ca keeps track of user preferences for book and CD purchases and can recommend titles purchased by others to its customers.This illustrates a firm using a low-cost leadership strategy.
A)True
B)False
Answer: False
Q2) Differentiate between the technical and behavioural definitions of an organization.
Answer: The behavioural definition of an organization is that it is a collection of rights,privileges,obligations,and responsibilities that is delicately balanced over a period of time through conflict and conflict resolution.The technical definition sees an organization as an entity that takes inputs from the environment and processes these to create products that are then consumed by the environment.The technical view sees capital and labour as interchangeable units,with the ability to rearrange these units at will,whereas the behavioural view sees that rearranging some aspects of the organization,such as an information system,will have important consequences and changes for the organization's other units.
Q3) Information technology also can reduce internal management ________.
Answer: costs
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Chapter 4: Social, ethical, and Legal Issues in Information Systems
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198 Verified Questions
198 Flashcards
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Sample Questions
Q1) A ________ is a private,self-regulating policy and enforcement mechanism that meets the objectives of government regulators and legislation but does not involve government regulation or enforcement.
Q2) A new data analysis technology called ________ has given both the government and the private sector even more powerful profiling capabilities.
A)NORO
B)NORE
C)NORI
D)NORA
Q3) ________ is the largest Web tracker,monitoring thousands of sites.
Q4) Your ________ is being tracked,and you are being targeted on the Web so that you are exposed to certain ads and not others.
Q5) Which of the following is not one of the three principal sources of poor system performance?
A)software bugs and errors
B)hardware or facility failures caused by natural or other causes.
C)insufficient integration with external systems.
D)poor input data quality.
Q6) List and define the six ethical principles discussed in your text.
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Chapter 5: It Infrastructure and Emerging Technologies
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199 Verified Questions
199 Flashcards
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Sample Questions
Q1) Data hungry tasks such as video on demand,downloading music,exchanging photos,and maintaining Web sites require more and more ________-hungry machines.
Q2) ________ new infrastructure requires significant changes in business processes and procedures,training and education,and software integration.
Q3) The appearance of the IBM PC in 1981 is usually considered the beginning of this era because this machine was the first to be widely adopted by American businesses.This describes the ________.
A)General-Purpose Mainframe and Minicomputer Era
B)Personal Computer Era
C)Client/Server Era
D)Enterprise Computing Era
Q4) Running a Java program on a computer requires
A)a Java Virtual Machine to be installed on the computer.
B)a Java Virtual Machine to be installed on the server hosting the Java applet.
C)a miniature program to be downloaded to the user's computer.
D)no specialized software,as Java is platform-independent.
Q5) ________ are ultrathin computers consisting of a circuit board with processors,memory,and network connections that are stored in racks.
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Chapter 6: Databases and Information Management
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198 Verified Questions
198 Flashcards
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Sample Questions
Q1) A DBMS includes capabilities and tools for ________,managing,and accessing the data in the database.
Q2) A ________ represents the smallest unit of data a computer can handle.
Q3) A grouping of characters into a word,a group of words,or a complete number is called a record.
A)True
B)False
Q4) A group of bits,called a ________,represents a single character,which can be a letter,a number,or another symbol.
A)bit
B)field
C)record
D)byte
Q5) An ________ is a person,place,thing,or event about which we store and maintain
Q6) A DBMS reduces data redundancy and inconsistency by maximizing isolated files in which the same data are repeated.
A)True
B)False
Q7) An ________ relation contains repeating groups.
Page 8
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Chapter 7: Telecommunications, the Internet, and Wireless Technology
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204 Verified Questions
204 Flashcards
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Sample Questions
Q1) Which signal types are represented by a continuous waveform?
A)laser
B)optical
C)digital
D)analog
Q2) A ________ is a secure,encrypted,private network that has been configured within a public network to take advantage of the economies of scale and management facilities of large networks
Q3) How are RFID systems used in inventory control and supply chain management?
Q4) A device that acts as a connection point between computers and can filter and forward data to a specified destination is called a A)hub.
B)switch. C)router. D)NIC.
Q5) In a few years,more than 80 percent of the Internet users in North America will use smartphones and mobile netbooks to access the Internet. A)True B)False
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Chapter 8: Securing Information Systems
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202 Flashcards
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Sample Questions
Q1) Keyloggers record every keystroke made on a computer to steal serial numbers for software,to launch Internet attacks,to gain access to e-mail accounts,to obtain passwords to protected computer systems,or to pick up personal information such as credit card numbers.
A)True
B)False
Q2) ________ are specific controls unique to each computerized application,such as payroll or order processing.
A)Output controls
B)Input controls
C)Application controls
D)General controls
Q3) Sniffers enable hackers to steal proprietary information from anywhere on a network,including e-mail messages,company files,and confidential reports.
A)True
B)False
Q4) In a ________,hackers flood a network server or Web server with many thousands of false communications or requests for services to crash the network.
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Chapter 9: Enterprise Applications to Manage Supply
Chains and Respond to Customers
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197 Verified Questions
197 Flashcards
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Sample Questions
Q1) Which of the following traditional solutions enables manufacturers to deal with uncertainties in the supply chain?
A)safety stock
B)continuous replenishment
C)just-in-time strategies
D)demand planning
Q2) Plant Away is an Oregon-based retailer and distributor of trees and shrubs.They have hundreds of smaller nurseries based around the country that grow the plant stock.The majority of their business is conducted online: Consumers purchase typically small quantities of products online and Plant Away coordinates the shipping from the most appropriate nursery.What unique problems might you anticipate they have in their supply chain? What might remedy these problems?
Q3) You have been asked to implement enterprise software for a manufacturer of kitchen appliances.What is the first step you should take?
A)Select the functions of the system you wish to use.
B)Select the business processes you wish to automate.
C)Map the company's business processes to the software's business processes.
D)Map the software's business processes to the company's business processes.
Q4) ________ is the marketing of complementary products to customers.
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Chapter 10: E-Commerce: Digital Markets and Digital Goods
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171 Verified Questions
171 Flashcards
Source URL: https://quizplus.com/quiz/30005
Sample Questions
Q1) Record label companies are gaining sales to Internet piracy,and record stores are doing brisk business.
A)True
B)False
Q2) Exchanges proliferated during the early years of e-commerce,but many have failed,in part because they encouraged competitive bidding that drove prices down.
A)True
B)False
Q3) Simple Web sites can be developed and hosted with a first-year cost of ________ or less.
A)$15 000
B)$10 000
C)$5000
D)$20 000
Q4) The Web sites of large firms with high levels of interactivity and linkage to corporate systems cost several thousand dollars a year to create and operate.
A)True
B)False
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Chapter 11: Managing Knowledge
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189 Verified Questions
189 Flashcards
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Sample Questions
Q1) A wiki is most appropriate for information that is ________ but must remain available perpetually as it changes.
Q2) Two of the biggest challenges for companies using Web 2.0 technologies are convincing workers to embrace these tools and regulating their use.
A)True
B)False
Q3) VRML requires the use of a powerful server as well as large amounts of bandwidth. A)True
B)False
Q4) What do you see as the challenges in setting up a knowledge management system?
Q5) ________ are general-purpose firm-wide efforts to collect,store,distribute,and apply digital content and knowledge.
Q6) The ________ knowledge management systems sought to build corporate repositories of documents,reports,presentations,and best practices.
Q7) The major enterprise content management systems include powerful portal and ________ technologies.
Q8) The model of human knowledge used by expert systems is called the ________.
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Chapter 12: Enhancing Decision Making
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174 Flashcards
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Sample Questions
Q1) Many decisions have elements of both types of decisions and are semistructured,where only part of the problem has a clear-cut answer provided by an accepted procedure.
A)True
B)False
Q2) DSS primarily address structured problems.
A)True
B)False
Q3) Business ________ and analytics are products defined by technology vendors and consulting firms.
A)information
B)intelligence
C)vendors
D)consulting
Q4) Even with timely,accurate information,some managers make bad decisions.
A)True
B)False
Q5) ________ analytics,are being built into mainstream applications for everyday decision making by all types of employees,especially in finance and marketing.
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Chapter 13: Developing Information Systems
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200 Verified Questions
200 Flashcards
Source URL: https://quizplus.com/quiz/30008
Sample Questions
Q1) Changes in hardware,software,documentation,or production to a production system to correct errors,meet new requirements,or improve processing efficiencies are termed
A)compliance.
B)production.
C)maintenance.
D)acceptance.
Q2) The direct cutover strategy replaces the old system entirely with the new system on an appointed day.
A)True
B)False
Q3) Paradigm shifts and ________ often fail because extensive organizational change is so difficult to orchestrate.
A)re-engineering
B)re-modelling
C)re-building
D)re-entering
Q4) The most common form of IT-enabled organizational change is automation.
A)True
B)False
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Chapter 14: Project Management, business Value, and Managing Change
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177 Verified Questions
177 Flashcards
Source URL: https://quizplus.com/quiz/30009
Sample Questions
Q1) The ________ approach argues that an organization's information requirements are determined by a small number of critical success factors (CSFs)of managers.
Q2) A(n)________ is the individual who acts as the catalyst to ensure successful adaptation to a new system or innovation.
Q3) A project is a planned series of related activities for achieving a specific business objective.
A)True
B)False
Q4) The most widely used project management software today is A)Vertabase.
B)IBM Project Guide.
C)Microsoft Project.
D)Microsoft Excel.
Q5) The systems analyst is the catalyst for the entire change process and is responsible for making sure that everyone involved accepts the changes created by a new system. A)True
B)False
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Q6) ________ has become the most widely used project management software today.
Chapter 15: Managing Global Systems
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Sample Questions
Q1) What are the organizational principles a company should follow to develop a global company and its information systems support structure? Do you agree? Would you change these principles,or add others? Support your answer.
Q2) Software localization is the process of
A)translating a user interface into a second language.
B)converting software programming to run on a different platform.
C)converting software to operate in a second language and with local conventions.
D)modifying software so that it can be adopted in other countries without engineering changes.
Q3) Production and sales are dispersed,best describes the global business strategy and structure of a ________.
A)domestic exporter
B)multinational
C)franchiser
D)transnational
Q4) List at least four general cultural factors and four specific business factors driving global business.Which two factors (one of each)do you feel are most problematic at the current moment? Why?
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