IT in Business Pre-Test Questions
Course Introduction
This course explores the strategic role of information technology in modern business environments, examining how digital tools, systems, and innovations drive organizational efficiency, competitiveness, and transformation. Topics include enterprise systems, data management, e-commerce, business intelligence, and cybersecurity, as well as emerging trends such as cloud computing and artificial intelligence. Students will analyze case studies and apply frameworks to understand how IT supports decision-making, streamlines operations, and enables new business models. The course also covers ethical, legal, and global issues associated with technology deployment in various industries.
Recommended Textbook Management Information Systems 12th Edition by
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15 Chapters
1350 Verified Questions
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Page 2
Kenneth C. Laudon
Chapter 1: Information Systems in Global Business Today
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90 Verified Questions
90 Flashcards
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Sample Questions
Q1) Sociologists study information systems with an eye to understanding
A) how systems affect individuals, groups, and organizations.
B) how human decision makers perceive and use formal information.
C) how new information systems change the control and cost structures within the firm.
D) the production of digital goods.
Answer: A
Q2) The three activities in an information system that produce the information organizations use to control operations are
A) information retrieval, research, and analysis.
B) input, output, and feedback.
C) input, processing, and output.
D) data analysis, processing, and feedback.
Answer: C
Q3) Knowledge workers assist with paperwork at all levels of the firm.
A)True
B)False
Answer: False
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Chapter 2: Global E-Business and Collaboration
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Sample Questions
Q1) Which type of system would you use to determine the five suppliers with the worst record in delivering goods on time?
A) ESS
B) TPS
C) MIS
D) DSS
Answer: C
Q2) Executive support systems are information systems that support the
A) long-range planning activities of senior management.
B) knowledge and data workers in an organization.
C) decision-making and administrative activities of middle managers.
D) day-to-day processes of production.
Answer: A
Q3) The principal liaison between the information systems groups and the rest of the organization is a(n)
A) programmer.
B) information systems manager.
C) systems analyst.
D) CTO.
Answer: C
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Chapter 3: Information Systems, Organizations, and Strategy
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Sample Questions
Q1) The four major types of competitive strategy are
A) low-cost leadership; substitute products and services; customers; and suppliers.
B) low-cost leadership; product differentiation; focus on market niche; and customer and supplier intimacy.
C) new market entrants; substitute products and services; customers; and suppliers.
D) low-cost leadership; new market entrants; product differentiation; and focus on market niche.
Answer: B
Q2) ________ are the expenses incurred by a customer or company in lost time and resources when changing from one supplier or system to a competing supplier or system.
Answer: Switching costs
Q3) The ________ model highlights the primary or support activities that add a margin of value to a firm's products or services where information systems can best be applied to achieve a competitive advantage.
Answer: value chain
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5
Chapter 4: Ethical and Social Issues in Information Systems
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Sample Questions
Q1) ________ is permission given with knowledge of all the facts needed to make a rational decision.
Q2) The term "________ divide" refers to large disparities in access to computers and the Internet among different social groups and different locations.
A) computer
B) technology
C) digital
D) electronic
Q3) Technostress is a computer-related malady whose symptoms include fatigue. A)True
B)False
Q4) Which of the five moral dimensions of the information age does spamming raise? A) quality of life
B) system quality
C) accountability and control
D) information rights and obligations
Q5) Discuss at least three key technology trends that raise ethical issues. Give an example of an ethical or moral impact connected to each one.
Q6) List and define the six ethical principles discussed in your text.
Page 6
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Chapter 5: It Infrastructure and Emerging Technologies
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Sample Questions
Q1) Today's nanotechnology-produced computer transistors are roughly equivalent in size to
A) the width of a fingernail.
B) a human hair.
C) a virus.
D) an atom.
Q2) Software that manages the resources of the computer is called
A) operating system software.
B) application software.
C) data management software.
D) network software.
Q3) Which type of software is created and updated by a worldwide community of programmers and available for free?
A) software packages
B) mashups
C) outsourced
D) open source
Q4) Autonomic computing is implemented primarily with enterprise or ISP servers.
A)True
B)False
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Chapter 6: Foundations of Business Intelligence: Databases and Information Management
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Sample Questions
Q1) You work for a retail clothing chain whose primary outlets are in shopping malls and are conducting an analysis of your customers and their preferences. You wish to find out if there are any particular activities that your customers engage in, or the types of purchases made in the month before or after purchasing select items from your store. To do this, you will want to use data mining software that is capable of
A) identifying associations.
B) identifying clusters.
C) identifying sequences.
D) classification.
Q2) The technique of using data mining, historical data, and assumptions about future conditions is called ________.
Q3) Which of the following non-digital data storage items is most similar to a database?
A) library card catalog
B) cash register receipt
C) doctor's office invoice
D) list of sales totals on a spreadsheet
Q4) What are the differences between data mining and OLAP? When would you advise a company to use OLAP?
Page 8
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Chapter 7: Telecommunications, the Internet, and Wireless Technology
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Sample Questions
Q1) How are RFID systems used in inventory control and supply chain management?
Q2) Which of the following standards is most appropriate for creating a PAN?
A) WiMax
B) IEEE 802.11b
C) WiFi
D) Bluetooth
Q3) Blogs, wikis, and social networking sites were designed for individuals to communicate with each other. What uses do businesses have for these tools? Give specific examples.
Q4) In a client/server network, a network server provides every connected client with an address so it can be found by others on the network.
A)True
B)False
Q5) To create a computer network, you must have at least two computers.
A)True
B)False
Q6) The ________ is special software that routes and manages communications on the network and coordinates networks resources.
Page 9
Q7) What are the business advantages of using voice over IP (VoIP) technology?
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Chapter 8: Securing Information Systems
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Sample Questions
Q1) ________ is a crime in which an imposter obtains key pieces of personal information to impersonate someone else.
Q2) What are the security challenges faced by wireless networks?
Q3) ________ refers to policies, procedures, and technical measures used to prevent unauthorized access, alternation, theft, or physical damage to information systems.
A) "Security"
B) "Controls"
C) "Benchmarking"
D) "Algorithms"
Q4) Inputting data into a poorly programmed Web form in order to disrupt a company's systems and networks is called
A) a Trojan horse.
B) an SQL injection attack.
C) key logging.
D) a DDoS attack.
Q5) Both software metrics and software testing are techniques used to improve software quality.
A)True
B)False
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Chapter 9: Achieving Operational Excellence and Customer
Intimacy:
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Sample Questions
Q1) Enterprise-wide ________ platforms provide a greater degree of cross-functional integration than the traditional enterprise applications.
Q2) All of the following statements about enterprise applications are True except for A) Enterprise applications are more successfully implemented when an organization has prepared for organizational change.
B) Once you have purchased and implemented a vendor's enterprise system, it is much less expensive to switch vendors.
C) The total implementation cost of a large system runs into millions of dollars.
D) Enterprise applications are based on organization-wide definitions of data.
Q3) When tailoring a particular aspect of a system to the way a company does business, enterprise software can provide the company with A) configuration tables.
B) Web services.
C) data dictionaries.
D) middleware.
Q4) Identify five benefits of customer relationship management systems.
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Chapter 10: E-Commerce: Digital Markets, Digital Goods
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90 Verified Questions
90 Flashcards
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Sample Questions
Q1) A marketplace extended beyond traditional boundaries and removed from a temporal and geographic location is called a(n)
A) exchange.
B) marketspace.
C) online marketplace.
D) e-hub.
Q2) Which of the following is not a recent development in e-commerce?
A) Wireless Internet connections grow rapidly.
B) Social networking sites become a new platform for e-commerce.
C) The music recording industry is disrupted as music creation and distribution become decentralized.
D) Online entertainment business models surge.
Q3) The lowered costs of information storage, processing, and communication, along with the improvement of data quality, has resulted in which unique quality of e-commerce?
A) information density
B) richness
C) customization
D) interactivity
Q4) A(n) ________ is another term for a private industrial network.
Page 12
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Chapter 11: Managing Knowledge
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Sample Questions
Q1) Knowledge can reside in e-mail, voice mail, graphics, and unstructured documents as well as structured documents.
A)True
B)False
Q2) Why are knowledge workers so important to the digital firm? What are their functions and which of these do you feel is most critical to the success of the firm? Why?
Q3) Knowledge is universally applicable and easily moved.
A)True
B)False
Q4) Intelligent agents are used primarily for specific, repetitive and predictable tasks.
A)True
B)False
Q5) VRML requires the use of a powerful server as well as large amounts of bandwidth.
A)True
B)False
Q6) ________ are also known as expertise location and management systems.
Q7) What do you see as the challenges in setting up a knowledge management system?
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Chapter 12: Enhancing Decision Making
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Sample Questions
Q1) The concept of management ________ describes situations in which managers act on biases that reject information that does not conform to their expectations.
Q2) Statistical models, data mining, OLAP, and production reports comprise one of the main elements of the BI environment referred to as the business analytics ________.
Q3) Which type of decision is calculating gross pay for hourly workers?
A) structured
B) unstructured
C) semistructured
D) none of the above
Q4) The role of liaison falls into which of Mintzberg's managerial classifications?
A) decisional
B) informational
C) interpersonal
D) symbolic
Q5) What is the business value of a GDSS?
Q6) A key business decision in your sporting goods manufacturing company is determining what suppliers to use for your raw materials. How can you determine if a manager in charge of selecting suppliers is making the best choice?
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Chapter 13: Building Information Systems
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Sample Questions
Q1) ________ contain a detailed statement of the information needs that a new system must satisfy; identifies who needs what information, and when, where, and how the information is needed.
Q2) ________ development focuses on rapid delivery of working software by breaking a large project into a series of small sub-projects that are completed in short periods of time using iteration and continuous feedback.
A) Agile
B) Rapid application
C) Joint application
D) Object-oriented
Q3) The process of creating workable information systems in a very short period of time is called
A) RAD.
B) JAD.
C) prototyping.
D) B and C.
Q4) Identify and describe each of the five systems development approaches.
Q5) ________ are software tools that enable end users to create reports or develop software applications with minimal or no technical assistance.
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Chapter 14: Managing Projects
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Sample Questions
Q1) One of the five major variables in project management, ________ is an indicator of how well the project satisfies management objectives.
Q2) The information systems steering committee is composed of information systems managers and end-user managers responsible for overseeing several specific information systems projects.
A)True
B)False
Q3) Which of the following is not one of the activities of the systems analyst?
A) acting as a change agent
B) communication with users
C) mediating between competing interest groups
D) formulation of capital budgeting models
Q4) A user-designer ________ occurs when there is a difference in background, interests and priorities that impedes discussion and problem solving among users and IS specialists.
Q5) Counterimplementation refers to a deliberate strategy to thwart the implementation of an information system or an innovation in an organization.
A)True
B)False
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Chapter 15: Managing Global Systems
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Sample Questions
Q1) The growth of powerful communications technologies and the emergence of world cultures create the condition for global markets.
A)True
B)False
Q2) To avoid the cost and uncertainty of moving information across national boundaries, most multinational firms have developed information systems within each European country.
A)True
B)False
Q3) The collapse of the Eastern block has speeded the growth of a world culture.
A)True
B)False
Q4) A(n) ________ is formed by consumers around the world who are interested in consuming similar products that are culturally approved.
Q5) Transnational companies have tended to use a ________ systems configuration. A) duplicated
B) centralized
C) networked
D) decentralized
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