IT in Business Organizations
Exam Questions
Course Introduction
This course explores the critical role of information technology (IT) in modern business organizations, examining how IT supports strategic objectives, operational efficiency, and competitive advantage. Students will gain an understanding of core IT concepts, including systems integration, data management, cybersecurity, and digital transformation. Through case studies and real-world examples, the course analyzes how businesses leverage IT to improve decision-making, streamline processes, enhance communication, and adapt to a rapidly evolving technological landscape. By the end, students will be equipped to assess IT needs and recommend solutions that align with organizational goals.
Recommended Textbook
Information Technology for Managers 1st Edition by George Reynolds
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12 Chapters
770 Verified Questions
770 Flashcards
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Chapter 1: Managers: Key to Information Technology
Results
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60 Verified Questions
60 Flashcards
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Sample Questions
Q1) E-learning systems qualify as an example of network IT. A)True
B)False Answer: False
Q2) In a rapidly changing global business environment,managers require life-long learning and flexibility in determining their business roles and career opportunities.
A)True
B)False Answer: True
Q3) Electronic corporate directories are used in large organizations to find the right person with whom to collaborate on an issue or opportunity.
A)True
B)False Answer: True
Q4) Social influence is the belief that using the system will help job performance. A)True
B)False Answer: False
Page 3
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Chapter 2: Strategic Planning
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Sample Questions
Q1) The airplanes owned by UPS and other freight carriers are potential "weapons" for terrorists.
A)True
B)False
Answer: True
Q2) UPS drivers use handheld wireless computers called ____ to capture package identification data,location information,and customer signatures.
A) DIADs
B) EDIADs
C) DEADs
D) DADs
Answer: A
Q3) The analysis of the internal assessment and external environment frequently is summarized into a ____ matrix.
A) THREAT
B) SWOT
C) WOT
D) STOW
Answer: B
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Page 4
Chapter 3: Project Management
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Sample Questions
Q1) Project integration management is perhaps the most important knowledge area. A)True
B)False
Answer: True
Q2) __________________ activities are repetitive activities performed over and over again.
Answer: Operational
Q3) ____________________ are the way that much of an organization's work gets done.
Answer: Projects
Q4) A hallmark of experienced project managers is that they follow a deliberate and systematic process of ____________________ to identify,analyze,and manage project risks.
Answer: risk management
Q5) The timing of a project is frequently a critical constraint. A)True
B)False
Answer: True
Q6) A(n)___________________ contract includes an agreed-upon hourly rate and unit price for the various materials to be used.
Answer: time and material
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Chapter 4: Business Processing and IT Outsourcing
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Sample Questions
Q1) A(n)____ business process is one that provides valuable customer benefits,is hard for competitors to imitate,and can be leveraged widely across many products and markets.
A) leading
B) enhanced
C) standard
D) core
Q2) According to a 2006 Brown-Wilson Group survey,Infosys was the highest rated outsourcing firm.
A)True
B)False
Q3) Organizations that move to smart sourcing recognize that outsourcing is not just about lowering labor costs.
A)True
B)False
Q4) Explain how to establish an outsourcing governance process.
Q5) ____________________ service providers fill a higher-level need than outsourcing firms that simply provide low-cost staff augmentation services.
Q6) Discuss measuring and evaluating results.
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Chapter 5: Corporate Governance and IT
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Sample Questions
Q1) Discuss several reasons why Harley-Davidson decided to convert to the COBIT control framework.
Q2) A ____ plan defines the people and procedures required to ensure timely and orderly resumption of an organization's essential,time-sensitive processes with minimal interruption.
A) business disaster
B) business continuity
C) disaster recovery
D) business recovery
Q3) The ITIL or COBIT governance frameworks provide an excellent set of best practices for various IT-related processes.
A)True
B)False
Q4) ____ is a decision-making process that involves investments in IT.
A) IT governance
B) IT management
C) IT processes
D) IT governing
Q5) What does the team do in the Act step of the Plan-Do-Check-Act model?
Q6) Discuss the responsibilities of floor wardens.
Page 7
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Chapter 6: Collaboration Tools and Wireless Networks
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Sample Questions
Q1) ____ is a key component of Intel's broadband wireless strategy to deliver innovative mobile platforms for "anytime,anywhere" Internet access.
A) WiFi
B) WiMAX
C) WiWAN
D) WiBroad
Q2) Discuss 4G.
Q3) The SSID is a(n)_____________________-character unique identifier attached to the data packets sent over the wireless network.
Q4) The capability to identify and launch new services quickly is a critical success factor in the telecommunications industry.
A)True
B)False
Q5) Both the base station and cell phone transmitter operate at relatively high power levels.
A)True
B)False
Q6) Discuss the two basic forms of wireless service that WiMax can provide.
Q7) Discuss Webcasts and Webinars.
Page 8
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Chapter 7: E-Business
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Sample Questions
Q1) E-business is critically important to today's business.
A)True
B)False
Q2) Search engine results that appear because of the payment of fees are called ____.
A) sponsored listings
B) paid listings
C) optimized listings
D) targeted listings
Q3) Many implementations of EMV cards and terminals confirm the identity of the cardholder by requiring the entry of a ____ rather than signing a paper receipt.
A) Personal Identification Number (PIN)
B) Passphrase
C) Token
D) Passtoken
Q4) "____________________" smart cards have a contact area on the front face of the card to interface with a payment terminal.
Q5) Credit cards are used for payment for over ____________________ percent of worldwide consumer Web purchases.
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Chapter 8: Enterprise Resource Planning
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Sample Questions
Q1) The SAP ERP ____ software module maintains and allows access to customer information (pricing,shipping information,billing procedures,etc).
A) controlling
B) materials management
C) financial accounting
D) sales and distribution
Q2) Recent surveys of financial executives show that ____________________ percent of the respondents said that their organization's ERP total project costs were 10 to 30 percent above the original budget.
Q3) The ____ stage of a project provides on-going technical support,delivers on-going training for new end users and to cover system upgrades and plans and implements necessary software upgrades.
A) design
B) maintenance and continuous improvement
C) implementation
D) software selection
Q4) Simple ____________________ is calculated by dividing the value of the net benefits directly associated with a project by the costs associated with the project.
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Page 10
Chapter 9: Business Intelligence
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Sample Questions
Q1) When using the Plan-Do-Check-Act process,the problem-solving team establishes criteria for selecting a solution,generates solution alternatives,selects a solution,and plans how to implement the solution in the ____ step.
A) Plan
B) Do
C) Check
D) Act
Q2) List and discuss the steps in an effective process for applying BMP.
Q3) The ETL process is generally run once per day.
A)True
B)False
Q4) ____ is a method to analyze multidimensional data from many different perspectives.
A) Online transaction processing
B) Online database processing
C) Online analytical processing
D) Online transaction analysis
Q5) Why are spreadsheets useful?
Q6) What is online analytical processing (OLAP)?
Q7) Identify some privacy concerns associated with data mining.
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Chapter 10: Knowledge Management
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Sample Questions
Q1) The National Aeronautics and Space Administration (NASA)is piloting use of the software to share knowledge as it begins its Constellation Program for developing new spacecraft to replace the Space Shuttle.
A)True
B)False
Q2) ____ "is a practice concerned with increasing awareness,fostering learning,speeding collaboration and innovation,and exchanging insights."
A) Knowledge science
B) Information management
C) Knowledge management
D) Information science
Q3) In the United States,____ million employees will retire each year for the next 20 years or so.
A) 1 to 2
B) 2 to 3
C) 3 to 4
D) 4 to 5
Q4) Why has CoP become associated with knowledge management?
Q5) How can business search software be used? Give an example.
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Chapter 11: Enterprise Architecture
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Sample Questions
Q1) ____ is a software application development approach based on building user applications out of software services.
A) Client/server
B) Service-oriented architecture
C) N-Tier architecture
D) Monolithic architecture
Q2) During the ____ phase of the TOGAF approach,the organization defines requirements for performance,reliability,security,and integrity.
A) technology architecture
B) architecture vision
C) framework and principles
D) information systems architecture
Q3) The result of ____ is to provide a solid foundation for both internal and external customers.
A) enterprise architecture
B) enterprise structure
C) enterprise development
D) enterprise growth
Q4) List the four components of the TOGAF enterprise architecture.
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Chapter 12: Ethical, privacy, and Security Issues
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Sample Questions
Q1) Most security experts recommend giving out specific information about a compromise in public forums,such as news reports,conferences,professional meetings,and online discussion groups.
A)True
B)False
Q2) Creating a ____ of each compromised system on write-only media for later study,and as evidence,can be very useful.
A) forensic disk image
B) network trace
C) response plan
D) network image
Q3) Employees are increasingly evaluated on their demonstration of qualities and characteristics that are highlighted in the corporate code of ethics.
A)True
B)False
Q4) The security of any system or network is always about technology.
A)True
B)False
Q5) Why is it important to conduct periodic IT security audits?
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