Introduction to Medical Assisting Final Exam
Course Introduction
Introduction to Medical Assisting offers students a comprehensive overview of the medical assisting profession, emphasizing the critical roles and responsibilities performed in healthcare settings. The course covers foundational topics such as medical terminology, patient communication, administrative procedures, clinical tasks, and ethical considerations. Through lectures, discussions, and hands-on experiences, students will gain insight into the workflow of medical offices, proper patient care techniques, and the importance of professionalism and confidentiality. This course prepares students for further specialized studies and equips them with the essential knowledge and skills needed to function effectively as competent members of a healthcare team.
Recommended Textbook
Delmars Administrative Medical Assisting 5th Edition by Wilburta Q. Lindh
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Chapter 1: The Medical Assisting Profession
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Q1) Licensure
A)voluntary
B)mandatory
Answer: B
Q2) Which of the following best describes the primary characteristic of the certified medical assistant to the physician employer in the ambulatory care setting?
A) Broad range of administrative and clinical skills
B) Ability to work under nurses
C) Need for fewer trained personnel
D) Advances in specialization
Answer: A
Q3) Which of the following is NOT one of the three terms used to define the transition period between the classroom and actual employment for the medical assistant?
A) Practicum
B) Residency
C) Externship
D) Internship
Answer: B
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Page 3
Chapter 2: Health Care Settings and the Health Care Team
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Q1) Which of the following is an eye specialist?
A) Ophthalmologist
B) Orthopedist
C) Otolaryngologist
Answer: A
Q2) In 2007,how much of the world's population relied on alternative medicine?
A) 25% to 35%
B) 45% to 55%
C) 65% to 80%
D) 75%
Answer: C
Q3) A medical doctor applies for a permanent license after completing a series of examinations and a minimum number of years of graduate medical education.
A)True
B)False
Answer: True
Q4) Most patients find there is very little difference between an M.D.and a D.O.
A)True
B)False
Answer: True
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Chapter 3: History of Medicine
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Q1) Which is the earliest century in which women were accepted as medical doctors in Western culture?
A) Eighteenth
B) Fifteenth
C) Nineteenth
D) Sixteenth
Answer: C
Q2) discovered insulin
A)Banting and Best
B)Roentgen
C)Laennec
D)Lister
Answer: A
Q3) Which of these discoveries or inventions was not made in the twentieth century?
A) Stethoscope
B) Cancer cells
C) Penicillin
D) Insulin
Answer: A
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Chapter 4: Coping Skills for the Medical Assistant
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Q1) What is a danger of the honeymoon stage?
A) Depression
B) Pulled in too many directions
C) Fatigue
D) Unrealistic expectations
Q2) Enroll in office management classes.
A)long-term goal
B)short-term goal
Q3) Which of the following best describes a positive way to help cope with stress in the workplace?
A) Play loud music all day.
B) Encourage employees to work through lunch.
C) Decorate the office with bright, vivid colors.
D) Instead of working through lunch to solve problems, take a break.
Q4) Which of the following is NOT associated with the body's psychological response to stress?
A) Anxiety
B) Depression
C) Immune system disorders
D) Eating problems
Page 6
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Chapter 5: Therapeutic Communication Skills
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Q1) Mind control of the body and maintaining a balance between natural forces and energy in the body
A)Judaism
B)Islam
C)Hispanic and Latino
D)Asian
Q2) Which of the following best describes how the medical assistant should be positioned when communicating with a patient?
A) Stand directly over the patient so he can look up and see you clearly.
B) Maintain a close, but comfortable, position to observe her verbal and nonverbal cues.
C) Sit far away from the patient so you do not appear too friendly.
D) Sit very close to the patient on the exam table so you can hear everything.
Q3) Requires kosher food
A)Judaism
B)Islam
C)Hispanic and Latino
D)Asian
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Chapter 6: The Therapeutic Approach to the Patient With Life-Threatening Illness
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Q1) Criteria that may identify an illness as AIDS includes which of the following?
A) Opportunistic infection
B) Tumor
C) Severe body wasting
D) All of the above
Q2) Which of the following is NOT an appropriate issue to discuss with patients facing a life-threatening illness?
A) Alternative methods of treatment
B) Health care directive and durable power of attorney
C) Planning for friends' needs
D) Discussing personal finances
Q3) To which of the following categories of patients does the Patient Self-Determination Act pertain?
A) Patients in nursing homes
B) Patients at personal homes
C) Patients receiving care from Medicare/Medicaid institutions
D) Patients receiving only hospice care
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Page 8
Chapter 7: Legal Considerations
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Q1) Which of the following is NOT a provision of the Americans with Disabilities Act (ADA)?
A) Former abusers of drugs/alcohol cannot be denied employment.
B) Disabled individuals are allowed access to public services.
C) Persons with HIV/AIDS cannot be refused medical treatment by health professionals because of their health status.
D) The law applies to all businesses.
Q2) An applicant was denied employment due to former alcohol abuse.
A)subject to criminal law
B)subject to civil law
Q3) In some states,minors may give consent and be protected by confidentiality and privacy laws,even though their parents may still be financially responsible for their medical bills.
A)True
B)False
Q4) Which of the following is NOT one of the four Ds of negligence?
A) Deposition
B) Derelict
C) Damage
D) Duty
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Chapter 8: Ethical Considerations
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Q1) Which of the following best describes a professional code of ethics?
A) Brings standards of moral and ethical behavior together in one place
B) Revokes the licenses of unethical practitioners
C) Provides a consistent guide of office protocol
D) Relieves lawmakers of some of their legal responsibilities
Q2) A patient's medical chart and the information in it are the property of which of the following?
A) State board of medical examiners
B) Patient and family
C) Physician and the patient
D) State drug enforcement agency regional office
Q3) The provider is prescribing medication only from the pharmaceutical company in which he holds stock.
A)ethical
B)unethical
Q4) Dr.Allen returns a portion of his fee to Dr.Bailey as compensation for a referral.
A)ethical
B)unethical
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Page 10
Chapter 9: Emergency Procedures and First AID
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Sample Questions
Q1) Which of the following is the condition that occurs as a result of an excess of insulin and an insufficient amount of sugar circulating through the bloodstream?
A) Insulin shock
B) Hyperglycemia
C) Diabetes
D) Acidosis
Q2) Which of the following is NOT a characteristic of heat exhaustion?
A) Cold, clammy skin
B) Pulse full, strong, and bounding
C) Profuse sweating
D) Headache
E) General weakness
Q3) Which of the following is most appropriate of the medical assistant in responding to an emergency situation?
A) Act when transportation is available.
B) Act quickly and assess the nature of the situation.
C) Act after the provider tells you to do so.
D) Act only in emergency situations in the medical office.
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11
Chapter 10: Creating the Facility Environment
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Q1) Which of the following best describes where patients may feel most comfortable discussing conditions,procedures,or treatments?
A) Providers's office
B) Reception area
C) Examination room
D) Laboratory area
Q2) Which of the following can be overwhelming and intimidating to elder adults?
A) Neutral colors
B) Warm colors
C) Soft colors
D) Extremely bright colors
Q3) Which of the following is NOT an appropriate example of accessibility features for the physically challenged?
A) Hallways that accommodate wheelchairs
B) Step walkways with no ramps
C) Signage in Braille
D) Doors accommodating wheelchairs
E) Bathroom facilities for handicapped individuals
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Chapter 11: Computers in the Ambulatory Care Setting
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Q1) When in the exam room,which of the following is important to remember when entering patient information onto the computer?
A) Have patient sit so he can also view the monitor.
B) Keep your eyes focused on the computer at all times.
C) Position the patient to prevent him from viewing the monitor.
D) None of the above.
Q2) Which of the following is an example of application software functions?
A) Microsoft Windows
B) Scheduling and insurance coding
C) Macintosh
D) Graphic interface operating system
Q3) printer
A)data input device
B)data output device
C)data storage device
Q4) keyboard
A)data input device
B)data output device
C)data storage device
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Chapter 12: Telecommunications
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Q1) provider's family
A)medical assistant
B)provider
Q2) prescription refill request
A)medical assistant
B)provider
Q3) Which of the following is NOT an advantage of the fax machine in the medical office?
A) The document is transmitted immediately.
B) The cost of a fax is approximately the same as a telephone call.
C) Patient care can be enhanced.
D) Faxes are easy to use because most have to be forwarded to the provider.
Q4) Which of the following terms best describes using a voice that varies in pitch and intensity?
A) Pronunciation
B) Articulation
C) Enunciation
D) Locution
E) Modulation
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Chapter 13: Patient Scheduling
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Q1) Which of the following is NOT a basic item that should be obtained from a new patient?
A) Patient's full legal name
B) Chief complaint
C) Daytime telephone number
D) Address of the patient
Q2) Which of the following scheduling records should be kept for legal purposes?
A) Appointment books
B) Hard copy day sheets
C) Computerized schedules
D) All of the above
Q3) When screening phone calls,what question would NOT be considered appropriate to determine the urgency of the situation?
A) Is the patient in immediate need of medical assistance?
B) How far are you from the facility?
C) Is there any bleeding?
D) Are there chest pains?
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15
Chapter 14: Medical Records Management
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Q1) Which of the following is considered a disadvantage of electronic medical records?
A) Multiple users are possible.
B) Office storage is not required.
C) On-site assistance may be required.
D) Patterns and data are more easily accessed.
Q2) Which of the following is a filing method used to identify and separate items to be filed in small subunits?
A) File folder
B) Identification label
C) Outguide
D) Index unit
E) Cross reference
Q3) have straight and terminal systems
A)alphabetic filing
B)numeric filing
Q4) equally distributed files
A)alphabetic filing
B)numeric filing
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Page 16
Chapter 15: Written Communications
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Sample Questions
Q1) Which of the following is NOT an example of good writing tips for business letters?
A) First paragraph should identify what the letter is about.
B) Use language that readers will understand.
C) Use a free-flow style.
D) Use short sentences.
Q2) How many incorrect punctuation marks are in the letter?
A) None
B) Two
C) Five
D) Four
Q3) Which of the following letter styles omits the salutation and closing?
A) Full block
B) Modified block
C) Indented block
D) Simplified
Q4) larynx
A)spelled correctly
B)spelled incorrectly
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Chapter 16: Medical Documents
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Sample Questions
Q1) Which of the following is the part of the history and physical examination report that contains information about the patient's symptoms,problems,or conditions which brought the patient to the office?
A) Family history
B) History of present illness
C) Final diagnosis
D) Chief complaint
Q2) Which turnaround time has the longest time frame to be completed?
A) ASAP
B) STAT
C) Aged
D) Current
Q3) Important things to consider before outsourcing transcription include?
A) Be sure the office and the service use compatible hardware and software
B) Be cost conscious
C) Have a user-friendly method of tracking documents
D) All of the above
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Chapter 17: Medical Insurance
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Sample Questions
Q1) Large companies,non-profit organizations,and governments frequently use what kind of insurance to reduce costs and gain more control of their finances?
A) Blue Cross/Blue Shield
B) HMO
C) Self-insurance
D) Workers' Compensation
Q2) Which of the following terms is applied when more than one policy covers an individual?
A) Coordination of benefits
B) Co-insurance
C) Co-pay
D) Deductible
E) Birthday rule
Q3) capitation payment
A)managed care
B)traditional
Q4) annual deductible
A)managed care
B)traditional
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Chapter 18: Medical Insurance Coding
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Q1) Which section of the CPT book includes coding of immunizations and chemotherapy?
A) Medicine
B) Surgery
C) Pathology
D) Laboratory
Q2) Which of the following is NOT included in the recommended procedure for researching CPT code numbers using the index?
A) Search for the service or procedure in the alphabetic index.
B) Find a suggested number or range of numbers.
C) Search for the suggested number range in the tabular list.
D) Choose the correct code number for description.
E) Choose a modifier for all diagnoses and procedures.
Q3) Which of the following information is NOT included in coding?
A) Visit complexity
B) Diagnosis for visit
C) Specific procedures
D) Counseling
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Chapter 19: Daily Financial Practices
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Q1) Which of the following is the type of endorsement that should be used in the ambulatory care setting?
A) Blank
B) Limited
C) Full
D) Restrictive
E) Open
Q2) Which of the following is the most likely cause of the deposits not agreeing with the credits on the day sheet or the patient ledgers?
A) There are duplicate cards.
B) Deposits were miscounted.
C) Cash is missing.
D) Payment is misplaced.
Q3) In a concierge-type medical practice,what do providers usually do?
A) Set predetermined fees
B) Collect co-pays
C) Collect additional fees
D) Use a separate set of insurance guidelines
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Chapter 20: Billing and Collections
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Q1) Which of the following best describes when collection letters are sent after no payment?
A) After Appointment
B) After first statement mailed
C) After 60 days
D) After appointment
Q2) Which of the following is NOT a service offered by collection agencies?
A) Provide intercept letters.
B) Provide credit ratings to providers' offices.
C) Trace patient accounts who are "skips."
D) Obtain funds from bankruptcy accounts.
Q3) Which of the following best describes a monthly billing system?
A) Patients are billed monthly in alternating cycles.
B) All bills are completed in a few days and mailed.
C) Accounts are divided into groups and billed monthly, but in different weeks.
D) Accounts are divided up alphabetically and mailed on the 15th of the month
Q4) Fair Debt Collection Practices Act
A)legal guidelines governing telephone collections
B)shows installment payments and interest agreements
C)bankruptcy laws
22
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Chapter 21: Accounting Practices
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Q1) What is NOT considered part of the itemized balance sheet?
A) Liabilities
B) Assets
C) Cost ratio
D) Owner's equity
Q2) If your facility chooses not to purchase accounting software or to use computers,an alternative would be to use what?
A) Managed care
B) Service bureau
C) Personal accountant
D) Financial consultant
Q3) Which of the following accounting systems utilizes "no carbon required" forms that are layered?
A) Single entry
B) Double entry
C) Pegboard
D) Computerized
Q4) loan payment
A)fixed costs
B)variable costs
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Chapter 22: The Medical Assistant As Clinic Manager
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Q1) What is NOT a helpful guideline in preventing conflicts?
A) Seek out office gossip.
B) Do not tolerate negative comments among employees.
C) Keep confidences.
D) Manage by walking around.
Q2) The medical assistant office manager needs certain skills and qualities to be successful.Which list includes some of the qualities needed?
A) People skills, truthfulness, effective communication skills, objectivity
B) Truthfulness, effective communication skills, objectivity, social skills
C) Effective communication skills, objectivity, social skills, problem-solving skills
D) Objectivity, social skills, problem-solving skills, people skills
Q3) a person assigned to assist in training
A)benchmark
B)mentor
C)shadow
D)practicum/externship
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24
Chapter 23: The Medical Assistant As Human Resources Manager
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Sample Questions
Q1) details of procedures performed
A)policy manual
B)procedures manual
Q2) The Americans with Disabilities Act prohibits discrimination by all private employers with how many employees?
A) Five or more
B) Ten or more
C) Fifteen or more
D) Twenty-five or more
Q3) Implement OSHA-related training sessions.
A)recruiting and hiring personnel
B)orienting and training personnel
C)dismissing employees
D)complying with all personnel laws
E)planning employee training and education
Q4) A voluntary separation occurs when an employee's performance is poor or there has been a serious violation of the office policies.
A)True
B)False
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Chapter 24: Preparing for Medical Assisting Credentials
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Q1) After certification through AMT,certificants must reinstate how often?
A) Every 2 years
B) Every 3 years
C) Every 5 years
D) Every 6 years
Q2) The National Healthcareer Association (NHA)offers and is dedicated to which of the following?
A) National certification exams for health care professionals
B) Guidelines for national certification competencies/standards
C) Continuing education program
D) All of the above
Q3) Which of the following is a correct statement about the CMA certification examination application process?
A) Must not by typewritten.
B) Mail the instructions back with the application.
C) Applications may take 15 days after exam application deadline to process.
D) Incomplete applications are returned.
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Chapter 25: Employment Strategies
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Q1) helped
A)power verb
B)not a power verb
Q2) produced
A)power verb
B)not a power verb
Q3) As part of self-assessment,it is critical to establish a monthly expenditure record to estimate the money required to live.
A)True
B)False
Q4) How well one completes the application form may be a key factor in obtaining an interview.
A)True
B)False
Q5) Which of the following best describes the purpose of a cover letter?
A) Directing the letter to the office manager
B) Obtaining an interview
C) Following up after an interview
D) Seeing whether positions are available
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