Introduction to Management
Textbook Exam Questions
Course Introduction
Introduction to Management provides students with a foundational understanding of management principles and practices essential for organizational success. The course covers key topics such as planning, organizing, leading, and controlling, as well as the roles and responsibilities of managers in todays dynamic business environment. Emphasis is placed on decision-making, effective communication, motivation, team dynamics, and strategic thinking. Through case studies, group discussions, and practical examples, students will gain the skills and knowledge necessary to navigate managerial challenges and contribute effectively to organizational goals.
Recommended Textbook Management 8th Edition by Angelo Kinicki
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Page 2
Chapter 1: The Exceptional Manager: What You Do How You
Do It
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Sample Questions
Q1) Donna,vice president of finance,and Bob,vice president of human resources,are
A)lower-level managers.
B)team leaders.
C)advisory managers.
D)board members.
E)functional managers.
Answer: E
Q2) Today,companies emphasize _____ with production.
A)efficiency
B)increased synergy
C)diversity
D)training
E)employee happiness
Answer: A
Q3) Opportunity entrepreneurs are those who start their own business because they lost a job.
A)True
B)False
Answer: False
Page 3
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Chapter 2: Management Theory: Essential Background for the
Successful Manager
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Sample Questions
Q1) Maslow's hierarchy of human needs included
A)physiological,financial,love,esteem,and self-actualization.
B)financial,love,friends,and self-actualization.
C)food and shelter,companionship,ego,and self-actualization.
D)physiological,safety,love,esteem,and self-actualization.
E)physiological,financial,love,and empowerment.
Answer: D
Q2) Gary Hamel suggests we need to look at management as a process and then make improvements and innovation
A)intuitively.
B)only if doing so results in synergy.
C)ongoing and systematic.
D)only if doing so saves money.
E)occasionally.
Answer: C
Q3) Behavioral science relies on data from past sales to forecast human behavior to develop strategic plans and goals.
A)True
B)False
Answer: False
Page 4
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Chapter 3: The Managers Changing Work Environment and
Ethical Responsibilities: Doing the Right Thing
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Sample Questions
Q1) As the CEO of a company that produces products for schools,Hannah believes that her company needs not only to produce a profit but also to do things that benefit society._______ guides Hannah's beliefs.
A)Individual responsibility
B)The desire for sustainability
C)Social responsibility
D)A sense of moral rights
E)Corporate lobbying
Answer: C
Q2) A supplier is an external stakeholder that
A)competes for customers or resources.
B)helps a company sell its goods and services to customers.
C)joins forces with another company to achieve advantages that neither can achieve on its own.
D)rescinds tax breaks when firms don't deliver promised jobs.
E)provides raw materials,services,equipment,labor,or energy.
Answer: E
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Chapter 4: Global Management: Managing Across Borders
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Sample Questions
Q1) The World Bank
A)finances worldwide mergers.
B)provides low-interest loans for improvements in developing nations.
C)provides banking operations for multinational organizations.
D)provides loans to communist nations.
E)monitors banks and credit unions globally.
Q2) Which of the following is an example of licensing?
A)When a company allows another company to pay it a fee to train its employees.
B)When a company allows a foreign company to pay it a fee to make or distribute the first company's product or service.
C)When a company pays a competitor a fee to stop the competitor from selling its products in the company's territory.
D)When a company develops a strategic plan for another organization.
E)When a company barters goods for goods in lieu of a monetary payment.
Q3) ASEAN is a(n)
A)trading bloc consisting of 10 countries in Asia.
B)association of American and Southeast Asian nations.
C)trading bloc consisting of 10 countries along the Atlantic Ocean.
D)worldwide banking association.
E)union of global nations that strives to bring world peace.
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Chapter 5: Planning: the Foundation of Successful Management
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Sample Questions
Q1) When using MBO,managers should meet about once a year,either informally or formally,to review progress on meeting objectives.
A)True
B)False
Q2) Mr.Smith,CEO of an auto dealership,has been working on the two planning steps of the planning/control cycle with his managers.To do this,Mr.Smith and his managers need to make their plan and then carry out the plan.
A)True
B)False
Q3) This question contains two parts;be sure to answer each part.First,define strategic management,explaining how managers from all parts of the organization are involved and the three types of planning that are a part of strategic management.Next,imagine that you are planning to open a coffee shop.Give specific examples of each of the three types of planning with regard to your coffee shop.
Q4) Imagine that you are a manager of a local shoe store with the responsibility for four employees.Outline a detailed plan for how you would implement MBO to increase overall store revenue by 10% by the end of the year.
Q5) This question contains two parts;be sure to answer both.
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Chapter 6: Strategic Management: How Exceptional Managers Realize
a Grand Design
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Q1) ______ requires a manger to visit an earlier step in the strategic-management process in order to revise actions if necessary.
A)The organizational mission
B)Strategy formulation
C)The current reality assessment
D)The feedback loop
E)The planning process
Q2) Mountain Rescue Incorporated sells emergency safety and rescue products to ski patrols and rescue workers at prices that are below those of its competitors,which offer a larger line of more expensive products and focus on broader markets.Mountain Rescue Incorporated is pursuing a ____ strategy.
A)cost-focus
B)cost-leadership
C)differentiation
D)narrow
E)focused-differentiation
Q3) Choose a local fast-food restaurant (such as a McDonald's,Wendy's,Taco Bell,KFC,or a locally owned diner)and develop a SWOT analysis for the restaurant,utilizing the four elements of a SWOT analysis.
Page 8
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Chapter 7: Individual and Group Decision Making: How Managers Make
Things Happen
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Sample Questions
Q1) Alex is the R&D manager with Digital Copier Inc.The company is having a problem with one of its most popular copiers jamming.The vice president of marketing told Alex that "we need to quickly discover how to turn this problem into a desirable situation.You need to determine the underlying cause of the problem and perhaps even make improvements to the copier." When Alex analyzes the underlying causes of the paper-jam problem,which function is he performing?
A)synergy
B)diagnosis
C)analytics
D)feasibility
E)MBO
Q2) Rachel,the HR manager of a large publishing company,is considering if she should appoint a group to improve on the company's present diversity plan.The goal is to increase the diversity of the company's workforce.Summarize the advantages and disadvantages of using group decision making in this situation.
Q3) Jorge,a restaurant manager,has to make a decision about firing a server who has had customer service issues.Discuss how Jorge can use the steps of rational decision making to address the issue.Be sure to specifically outline how you would implement the solution.
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Chapter 8: Organizational Culture, Structure, and Design:
Building Blocks of the Organization
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Sample Questions
Q1) Organizations using a matrix structure
A)contain multiple overlapping command structures,in which all employees report to three or more managers.
B)centralize authority into a single person.
C)contain two command structures,in which some people report to two bosses.
D)establish a hierarchy in which employees report to only one supervisor.
E)utilize teams or workgroups with few lines of authority.
Q2) Peter,the owner of Happy Burger,is involved in the company's daily decisions and has established procedures for every task.The company rules are clearly specified in the handbook,and Peter also believes in close supervision of all employees.Happy Burger is a(n)_______ organization.
A)informal
B)mechanistic
C)organic
D)decentralized
E)non-hierarchical
Q3) Define organizational structure.
Q4) This question has two parts;be sure to answer both.
Page 10
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Chapter 9: Human Resource Management: Getting the
Right People for Managerial Success
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Sample Questions
Q1) _______ capital is the economic or productive potential of strong,trusting,and cooperative relationships.This type of capital can help you land a job;a national survey of recruiters revealed that 74% had found the highest-quality applicants through employee referrals.
A)Relational
B)Social
C)Personal
D)Productivity
E)Human
Q2) ___________ are generous severance packages,negotiated by executives,which they receive if the company is taken over by another company.
A)Silver linings
B)Fringe benefits
C)Maquiladoras
D)Life insurance policies
E)Golden parachutes
Q3) Explain the three types of dismissals.
Q4) Explain what human resource management is,state its purpose,and list the five steps in the strategic human resource management process.
11
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Chapter 10: Organizational Change and Innovation: Lifelong
Challenges for the Exceptional Manager
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Q1) Which of the following factors most reduces an organization's ability to learn from failure?
A)employees who like to experiment with multiple solutions
B)employees who blame others for failure
C)employees with a strong desire to acquire personal wealth
D)employees who embrace a learning culture
E)employees with a high tolerance for ambiguity
Q2) ___________ change introduces a new practice to an organization but one that is not new to the industry.
A)Proactive
B)Adaptive
C)Innovative
D)Reactive
E)Radically innovative
Q3) Which of the following is not one of the primary uses of OD?
A)adapting to a merger
B)improving recruitment
C)managing conflict
D)revitalizing an organization
E)adapting to an acquisition
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Chapter 11: Managing Individual Differences and Behavior:
Supervising People As People
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Sample Questions
Q1) Which of the following is not a suggested strategy for reducing unhealthy stressors in organizations?
A)provide employee assistance programs
B)recommend a holistic wellness approach
C)make jobs interesting
D)develop a more formal structure with close,authoritative supervision
E)make career counseling available
Q2) Individuals with an external locus of control tend to display greater work motivation,which leads to higher salaries.
A)True
B)False
Q3) Workplace stress diminishes all of the following
A)positive emotions.
B)job satisfaction.
C)organizational commitment.
D)job performance.
E)job turnover.
Q4) Define stereotyping and name and describe three types of stereotyping.
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Q5) Describe the three types of symptoms of negative stress and provide examples of each.
Chapter 12: Motivating Employees: Achieving Superior Performance in the Workplace
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Sample Questions
Q1) This question contains several parts;be sure to answer each.First,define and explain the four types of reinforcement,including their effect on behavior.Next,imagine that you manage several hundred flight attendants as a flight services manager for a major airline.You have been receiving too many complaints about flight attendants being rude to passengers.In what ways might you use positive reinforcement to improve the situation? How might you use punishment?
Q2) Research shows that simplified jobs lead to all the following except A)job dissatisfaction.
B)poor mental health.
C)low sense of accomplishment.
D)low personal growth.
E)increased productivity.
Q3) Motivation cannot be directly observed in another's behavior;it must be inferred from one's behavior.
A)True
B)False
Q4) McClelland's acquired needs theory: achievement,power,and affiliation needs
Q5) Do employees believe you will deliver the right rewards for the right performance?
Page 14
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Chapter 13: Groups and Teams: Increasing Cooperation, Reducing Conflict
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Sample Questions
Q1) Workplace performance is maximized when
A)conflict is at a moderate level.
B)conflict is at a very low level.
C)conflict is absent.
D)conflict is at a high level.
E)conflict occurs only at nonmanagerial levels.
Q2) When using a self-managed team,a manager should
A)delegate administrative oversight of work scheduling and customer interaction.
B)control the team's staffing and scheduling.
C)offer lucrative individual bonuses.
D)allow members to fire their team members.
E)provide elaborate retreats for team discussions.
Q3) List and explain the four main types of conflict in the workplace.
Q4) Which of the following is a manifestation of excessive conflict in the workplace?
A)apathy
B)violence and workplace aggression
C)missed deadlines
D)indecision
E)lack of creativity
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Chapter 14: Power, Influence, and Leadership: From
Becoming a Manager to Becoming a Leader
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Q1) ______ leadership approaches attempt to determine the unique behaviors used by effective leaders.
A)Trait
B)Servant
C)Shared
D)Behavioral
E)Contingency
Q2) Karl was put on probation for a string of customer complaints about his poor service and professionalism.His supervisor was using ______ power.
A)socialized
B)coercive
C)referent
D)reward
E)expert
Q3) What is a transactional leader? What is a transformational leader? Explain how the two types of leadership differ.
Q4) Describe what leaders do and do not want from their followers.
Q5) Describe at least four ethical things top managers should do to be effective transformational leaders.
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Chapter 15: Interpersonal Organizational Communication:
Mastering the Exchange of Information
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Sample Questions
Q1) This question contains two parts;be sure to answer both.First,describe the elements of the communication process.Next,imagine that you are the CEO of a cosmetics company.Your company is headquartered in Chicago,where you have more than 3,000 employees.You are planning to give a talk to all the employees,a "state of the company" address that reviews the company's performance,victories,and challenges over the past 12 months.Because you want every employee to be able to listen to your address,you decide to do it as a webcast that employees can watch on their computers in real time.Explain how your webcast includes each element of the communication process.
Q2) ______ is terminology that is specific to a particular profession or group.For example,statisticians talk about t-tests,chi-square tests,confidence intervals,and normal distributions.
A)The grapevine
B)Technology
C)Gossip
D)Jargon
E)Rhetoric
Q3) An audience can typically remember about 10 points from a speech.
A)True
B)False
Page 17
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Chapter 16: Control Systems and Quality Management:
Techniques for Enhancing Organizational Effectiveness
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Sample Questions
Q1) A balance sheet summarizes an organization's overall financial worth,or its assets and liabilities,at a specific point in time.
A)True
B)False
Q2) Harbor Casino and Resort requires its casino dealers to have licenses,observes them using closed-circuit TV,and requires detailed reports at the end of each shift.This organization has overcome the control system barrier of A)too much control.
B)overemphasis on paperwork.
C)overemphasis on means instead of ends.
D)overemphasis on one instead of multiple approaches.
E)too little participation.
Q3) Managers can increase overall productivity by increasing the efficiency of all the following except A)goals.
B)energy.
C)materials.
D)labor.
E)capital.
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