Introduction to Management Test Bank
Course Introduction
Introduction to Management provides an overview of the fundamental principles and practices involved in managing organizations. The course explores key management functions including planning, organizing, leading, and controlling, while examining the roles and responsibilities of managers at various levels. Topics include decision-making, effective communication, motivation, team dynamics, organizational structure, and strategic management. Through case studies, discussions, and practical examples, students gain insights into real-world management challenges and develop foundational skills necessary for effective leadership in a changing business environment.
Recommended Textbook
Interpersonal Skills in Organizations 4th Edition by Suzanne de Janasz
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19 Chapters
949 Verified Questions
949 Flashcards
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Page 2
Chapter 1: Journey Into Self-Awareness
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50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/60128
Sample Questions
Q1) Self-serving bias causes us to overestimate external factors for successes and blame internal factors for failures.
A)True
B)False
Answer: False
Q2) The "Big Five" model expands the five most prevalent personality factors into an "exhaustive list" that can explain the characteristics linked with satisfaction and success.
A)True
B)False
Answer: False
Q3) Self-disclosure is a key factor in improving our self-awareness.
A)True
B)False
Answer: True
Q4) Raymond is a high self-monitor,implying that he is not at all interested in what others think.
A)True
B)False Answer: False
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Chapter 2: Self-Disclosure and Trust
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Sample Questions
Q1) As we receive feedback from others on their observations of our personalities and behaviors,the _____ area of the Johari Window will decrease and the _____ area of the Johari Window will become more complete.
A) blind,open
B) open,unknown
C) unknown,blind
D) open,blind
Answer: A
Q2) According to the Johari Window,the open area:
A) consists of information about us that we don't know,but others know.
B) is relatively small at the beginning of relationships.
C) reduces as relationships grow,increasing the hidden area.
D) comprises information that we know about ourselves but that is hidden from others. Answer: B
Q3) Trust is composed of five elements.Competence and consistency are amongst these elements.
A)True
B)False
Answer: True
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Page 4
Chapter 3: Establishing Goals Consistent With Your Values and Ethics
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50 Verified Questions
50 Flashcards
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Sample Questions
Q1) _____ are concepts or beliefs about desirable outcomes that transcend specific situations and guide your selection or evaluation of behaviors and events.
A) Skills
B) Traits
C) Values
D) Goals
Answer: C
Q2) Ron's goal is to run in the local marathon next year,even though he usually only jogs briefly around his neighborhood.His first attempt to run 10 miles yesterday turned into failure,as he was only able to complete 5 miles.Ron is missing which key behavior in his goal setting?
A) Being positive
B) Taking full responsibility
C) Starting small
D) Persevering
Answer: C
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Page 5
Chapter 4: Self-Management
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49 Flashcards
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Sample Questions
Q1) Marina is being considered for a promotion as she has strong emotional intelligence.Having high levels of emotional intelligence will mean that Marina should never express emotions.
A)True
B)False
Q2) What is "80/20" rule in time management?
A) an estimated 80 percent of results are achieved from 20 percent of focused time. B) approximately 80 percent of work should be done in non-peak periods and 20 percent during the biological "prime time".
C) about 80 percent of time should be expended on tasks that are urgent and 20 percent of the time should be spent on the important tasks.
D) 80 percent of the time should be spent on time-specific activities,20 percent of the time should be reserved for non-time specific activities.
Q3) Fear of failure can be overcome by looking for the "why" and finding a solution.
A)True
B)False
Q4) What is the fear of failure? How can it be overcome?
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Chapter 5: Understanding and Working With Diverse Others
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Sample Questions
Q1) What is prejudice? Explain with examples.
Q2) Valuing and managing diversity are similar phenomena as both involve actively supervising,coordinating,and directing the diversity individuals bring to an organization.
A)True
B)False
Q3) According to the text,men can learn from women's managerial style by:
A) using appropriate relationship building in the workplace.
B) being less subtle and ambiguous.
C) acting more assertive.
D) being more direct,especially when giving instructions.
Q4) An unjustified negative attitude toward a person based on his/her membership in a particular group is:
A) prejudice.
B) power distance.
C) stereotyping.
D) pluralism.
Q5) Compare and contrast the differences in the ways men and women communicate.
Q6) Discuss the steps an individual can take to gain awareness in relation to diversity.Provide specific examples for each step.
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Chapter 6: Listening and Nonverbal Communication
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Sample Questions
Q1) Listening can be fatiguing.
A)True
B)False
Q2) If you know you have tendencies toward verbosity,avoid:
A) direct eye contact.
B) being empathetic.
C) talking too much.
D) reading nonverbal messages.
Q3) Some managers hold certain beliefs so dear to their hearts that they are biased.They also have a tendency to turn off speakers who dispute their cherished beliefs even before the position is fully explained.Typically,managers who feel this strongly about an issue:
A) have a fear of being influenced.
B) are highly emotional.
C) have inadequate background information.
D) are bored.
Q4) List the frequently occurring barriers to effective listening.
Q5) Define the characteristics of attentive listening.
Q6) What is communication and how can it be enhanced?
Q7) What is listening? What are the different types of listening?
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Chapter 7: Communicating Effectively
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Sample Questions
Q1) The intentional manipulation of information to make it more favorable to the receiver is ____.
A) filtering
B) perception
C) encoding
D) decoding
Q2) Electronic communication:
A) is useful when fast turn-around time is needed.
B) increases the amount of oral interaction between organizational members.
C) is effective only when members of a team are working in the same location.
D) should be the primary medium when the message that needs to be sent is negative.
Q3) Computer-related stress or technostress can be caused by information overload.
A)True
B)False
Q4) Which of the following is an effective "I" statement?
A) "Can you work overtime?"
B) "Why are you mad at me?"
C) "I feel confused when you don't give me feedback"
D) "I think you are being a baby"
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Chapter 8: Persuading Individuals and Audiences
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Sample Questions
Q1) Appeals to _____ demonstrate that the persuader understands the beliefs or past behaviors of similar others and presents arguments that make sense with these beliefs or behaviors.
A) consistency
B) effectiveness
C) appropriateness
D) consensus
Q2) List a few tips that can be used to make effective presentations.
Q3) A persuader's physical appearance has no effect on credibility,which depends on confidence and expertise.
A)True
B)False
Q4) When giving presentations,people should avoid using the same gestures they would during casual conversations.
A)True
B)False
Q5) People are less motivated to go after that which they perceive is scarce.
A)True
B)False
Q6) How can the reciprocity/obligation rule be used in persuasion?
Page 10
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Chapter 9: Negotiation
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Sample Questions
Q1) The use of deceptive tactics negotiation,which can include withholding information,stretching the truth,and bluffing,is illegal and severely punishable.
A)True
B)False
Q2) The _____ strategy is considered when preparing for and in the thick of the negotiation.This strategy relies on the adage "practice makes perfect."
A) scripting
B) framing
C) managing
D) controlling
Q3) Don has been trying to help his two good friends,Pat and Jamie,resolve an issue by ensuring that a steady flow of accurate information exists between them.His role in the negotiation would best be described as a(n):
A) conciliator.
B) consultant.
C) arbitrator.
D) mediator.
Q4) How do people deal with others' potentially unethical behavior?
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Chapter 10: Building Teams and Work Groups
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Sample Questions
Q1) Teams are effective when tasks are complex and task interdependence is high.
A)True
B)False
Q2) The term "group" is synonymous with the term "team".
A)True
B)False
Q3) List the benefits of teams in the workplace.
Q4) Vivian's group is in the storming stage.As leader,Vivian can help by taking sides in order to push the group in one direction.
A)True
B)False
Q5) Discuss the characteristics associated with a high-performance team.
Q6) Team leaders who function more like coaches than managers help to facilitate the development of more effective teams.
A)True
B)False
Q7) Focusing on both process and content is essential for teams to be effective.
A)True
B)False
Page 12
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Chapter 11: Managing Conflict
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Sample Questions
Q1) The easiest conflicts to resolve are those that deal with conflicting views on values and beliefs.
A)True
B)False
Q2) The fact that different business units within one organization have different expectations and operating principles is itself a source of conflict.
A)True
B)False
Q3) Managers should create a climate and culture at work that support constructive conflict-encouraging the clash of ideas and developing processes,training,and tools that help people work through their inevitable differences with each other.
A)True
B)False
Q4) The competing strategy of conflict resolution may be effective when unpopular decisions need implementing.
A)True
B)False
Q5) When is conflict viewed as constructive and positive?
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Chapter 12: Achieving Business Results Through Effective Meetings
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Sample Questions
Q1) One should avoid announcing the adjournment time of the meeting right when the meeting starts.
A)True
B)False
Q2) In the "meeting kickoff" stage,the manager uses operating guidelines to:
A) enhance the group's ability to be self-managing.
B) explain why the participants were selected and invited to the meeting.
C) review decisions made.
D) summarize the key points discussed.
Q3) Explain the three reasons underlying the fact that meetings are a source of frustration and loss of work time.
Q4) A process check is done in the _____ stage of a meeting.
A) evaluation
B) presentation
C) kickoff
D) preliminary
Q5) Minutes from the last meeting are the best means for dispersing important information regarding the meeting.
A)True
B)False
Page 14
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Chapter 13: Facilitating Team Success
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Sample Questions
Q1) Since a facilitator's primary responsibility is to ensure the open and objective discussion of diverse perspectives,facilitators will typically downplay content knowledge for fear of being perceived as nonobjective or vested in a particular outcome.
A)True
B)False
Q2) You are facilitating a meeting.One of the attendees is a silent member.To get her involved in the discussion,it is best to:
A) ask that members take a break,after which the meeting will resume.
B) ignore her and continue with the meeting.
C) talk to her privately and appeal to her for cooperation by sharing her views.
D) ask her opinion and give positive verbal and nonverbal reinforcement.
Q3) _____ behaviors relate to the process of how the group works together.
A) Maintenance-related
B) Dysfunctional
C) Task-related
D) Content-oriented
Q4) The role of a facilitator is not limited to what happens during the meetings.
A)True
B)False
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Chapter 14: Making Decisions and Solving Problems
Creatively
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Sample Questions
Q1) Which of the following has increased the need for more effective decision making?
A) The increased use of individual decision making.
B) The change from flatter to more hierarchical organizational structures.
C) The increased speed of technology and information.
D) The scarcity of readily available information.
Q2) When brainstorming with a team,it is more important to have quantity than quality when coming up with ideas.
A)True
B)False
Q3) Which of the following is one of the five principles of collaboration devised by David Straus to deal with the problems of collaborative decision making?
A) Harnessing the power of individual memory
B) Designing a process map
C) Involving relevant and non relevant stakeholders
D) Designating an in-house process facilitator
Q4) List the guidelines for brainstorming.
Q5) Explain the four stages of creative problem solving.
Page 16
Q6) Define brainstorming and list the different types of brainstorming techniques.
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Chapter 15: Effective and Ethical Use of Power and Influence
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Sample Questions
Q1) Understanding the power bases used by his superiors will help Edgar increase the effectiveness of his politicking.
A)True
B)False
Q2) Which politicking strategy seeks participation and input in the process before making a decision about a position to support?
A) Upward appeals
B) Coalition building
C) Consultation
D) Reciprocation
Q3) Ben,who has been working as a senior market analyst,presented a proposal to the board for initiating market avenues in South East Asia for their products,which was happily accepted by the board.Ben was able to do this as he used his _____ power base.
A) referent
B) formal
C) expert
D) coercive
Q4) Write a short note on locus of control,in the context of politicking.
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Chapter 16: Networking and Mentoring
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Sample Questions
Q1) The concept of "six degrees if separation" implies that as a result of effective networking most of us end up having one in every six individuals in our secondary network.
A)True
B)False
Q2) Since Carl is majoring in accounting,he decided to meet his Mom's friend who works for a prestigious accounting firm to get her advice and perception on careers in the accounting field.Carl is learning about his career opportunities through a(n):
A) scanning interview.
B) source interview.
C) information interview.
D) clarification interview.
Q3) The notion that most of us can find a connection to anyone else in the world through six levels of contacts is referred to as the:
A) primary network.
B) select network.
C) secondary network.
D) secured network.
Q4) List some of the strategies for building an effective network.
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Chapter 17: Coaching and Providing Feedback for Improved Performance
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Sample Questions
Q1) Mark's attitude of superiority has been causing resentment and personal conflict between the other members of his department.His manager could handle this attitude problem through the use of:
A) coaching.
B) counseling.
C) persuasion.
D) empowering.
Q2) Managers who act as coaches tend to follow the traditional top-down supervisory role.
A)True
B)False
Q3) As a coach it is more important for Marian to be able to give negative feedback rather than positive feedback.
A)True
B)False
Q4) Provide tips for preparing and leading a feedback session.
Q5) Effective feedback provides both instruction and motivation.
A)True
B)False
Q6) Provide a list of skills and characteristics of effective coaches. Page 19
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Page 20
Chapter 18: Leading and Empowering Self and Others
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Sample Questions
Q1) Since SuperTech,Inc.has a very complex environment and many employees perform nonroutine tasks,the company will benefit from a highly empowered workforce.
A)True
B)False
Q2) Which of the following statements is true of a knowledge worker?
A) Larger product life cycles create a need for the knowledge worker.
B) This category of workers includes only product developers or producers.
C) Constant focus on retaining an old process without any change creates a need for the knowledge worker.
D) They are employees who need and use information to perform their work.
Q3) Ray Corp.is weighing the benefits of empowering its workforce against potential problems.One reason for avoiding empowerment is:
A) a reduction in operational costs by elimination of hierarchical layers.
B) lower loyalty and trust.
C) lower and inconsistent product delivery.
D) reduction in turnover and higher retention.
Q4) Empowerment must always come from an external source.
A)True
B)False
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Chapter 19: Project Management
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Sample Questions
Q1) As project manager for GM's new SUV,Karen should avoid breaking the project into smaller incremental tasks to avoid overwhelming her team.
A)True
B)False
Q2) The _____ is a project management tool that describes the temporal relationships of events or tasks and also shows projected and actual schedules.
A) PERT chart
B) Gantt chart
C) Grading chart
D) Tracking chart
Q3) Which of the following is a benefit of using project management techniques?
A) The project focuses on the project manager's goals.
B) They ensure that long-term objectives are attained even if short-term goals are compromised.
C) All contingencies can be anticipated,thereby ensuring that the project finishes on time.
D) They enhance learning and job satisfaction.
Q4) What are the benefits of project management to organizations,as well as individuals?
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