Introduction to Management Exam Preparation Guide
Course Introduction
Introduction to Management provides students with a foundational understanding of the principles, functions, and roles of management in modern organizations. The course explores essential topics such as planning, organizing, leading, and controlling, and examines the manager's role within different types and sizes of organizations. Key management concepts including decision making, organizational structure, motivation, leadership, communication, and the ethical and global dimensions of management are discussed, equipping students with critical tools and frameworks needed for future managerial success.
Recommended Textbook
Management 12th Edition by Ricky W. Griffin
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20 Chapters
3844 Verified Questions
3844 Flashcards
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Chapter 1: Managing and the Managers Job
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200 Verified Questions
200 Flashcards
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Sample Questions
Q1) Educational,healthcare,and international organizations
A) are so different from for-profit businesses that they do not need managers.
B) have little in common with one another.
C) require the use of management skills occasionally.
D) are organized so that managers do not have a role.
E) None of these choices
Answer: E
Q2) Eric is an executive coach.He helps executives see their strengths and weaknesses,and improve their performance.Eric is a(n)____ manager.
A) operations
B) administration
C) marketing
D) finance
E) human resources
Answer: E
Q3) To be a successful manager,good interpersonal skills are essential.
A)True
B)False
Answer: True
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Page 3
Chapter 2: Traditional and Contemporary Opportunities and Challenges
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158 Verified Questions
158 Flashcards
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Sample Questions
Q1) Which of the following statements characterizes the thinking that emerged from the Hawthorne studies?
A) If jobs are properly designed and proper incentives provided,predictable results will follow.
B) Workers will perform their jobs as they are told to and will maximize their output so as to increase their pay.
C) Concern for the worker will lead to greater worker satisfaction,which will then lead to increased output.
D) Workers generally dislike work and need to be closely supervised to ensure adequate productivity.
E) People are motivated primarily by money.
Answer: C
Q2) According to contingency theory,management is more art than science.
A)True
B)False
Answer: True
Q3) Henry Gantt was a(n)____________________ pioneer who developed a chart for scheduling work over a span of time.
Answer: scientific management
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Chapter 3: Understanding the Organizations Environment
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221 Flashcards
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Sample Questions
Q1) The board of directors is responsible for acting in the best interest of executives.
A)True
B)False
Answer: False
Q2) Which of the following is an example of an organization's strategic response to its external environment?
A) Negotiating a new contract with the union
B) Hiring a new CEO
C) Implementing new plant safety standards
D) Doing nothing in response to a competitor's new product
E) Modifying the organization's culture
Answer: D
Q3) All of the following are included in the task environment EXCEPT
A) competitors.
B) technology.
C) labor unions.
D) customers.
E) strategic allies.
Answer: B
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Page 5
Chapter 4: Responding to the Ethical and Social Environment
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168 Verified Questions
168 Flashcards
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Sample Questions
Q1) Formal representation of a company or group of companies before political bodies
A)Favors
B)Political action committee
C)Personal contacts
D)Direct regulation
E)Lobbying
F)Indirect regulation
Q2) Do you think current regulations regarding how corporations influence government,and vice versa,are adequate? Why?
Q3) In Major League Baseball,the Cardinals were accused of hacking into the Astros computer system to steal information.The former General Manager of the Cardinals now worked for the Astros.The Cardinals had a log of past passwords used by the GM,which enabled front office executives to enter the Astros' system.The FBI investigated the incident.This is an example of ethical issues with ______.
A) technology
B) leadership
C) organizational stakeholders
D) corporate governance
E) technology and leadership
Page 6
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Chapter 5: Navigating the Global Environment
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188 Verified Questions
188 Flashcards
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Sample Questions
Q1) ____ gives preference to domestic producers through content or price restrictions.
A) A maquiladora
B) Nationalization
C) Privatization
D) Buy national legislation
E) A boycott
Q2) Immediate rewards needed
A)Social orientation
B)Power orientation
C)Uncertainty orientation
D)Goal orientation
E)Time orientation
Q3) To effectively plan and make decisions in a global economy,managers need to understand local market conditions and technological factors that will affect their operations.
A)True
B)False
Q4) Briefly describe the various controls countries can impose on international trade.
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Chapter 6: Basic Elements of Planning and Decision Making
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186 Flashcards
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Sample Questions
Q1) ____________________ is when goals conflict with each other and a manager must decide whether to pursue one goal at the exclusion of the other or find a compromise and achieve some of both.
Q2) An earthquake in India destroyed a plant that manufactured component parts for the milling equipment that Addison Company sells.As a result of this unexpected event,Addison's production manager had to write a short-range ____________________ plan.
Q3) Starting point for the planning process
A)Mission statement
B)Operational plans and goals
C)Strategic plans and goals
D)Tactical plans and goals
Q4) Time frames vary widely from industry to industry.
A)True
B)False
Q5) Reaction plans
A)Intermediate
B)Long-range
C)Short-range
Q6) A Bride-to-be develops a____________________ when planning the wedding.
Page 8
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Chapter 7: Managing Strategy and Strategic Planning
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204 Verified Questions
204 Flashcards
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Sample Questions
Q1) Network news programs have been losing viewers for years.Though reporters all say they have no political bias,many believe the networks all cover stories from left of center.Fox News saw ____ and began covering stories from what many believe to be right of center.
A) an organizational weakness
B) a strategic limitation
C) entropy
D) an organizational threat
E) an organizational opportunity
Q2) ____________________ is a strategy in which an organization attempts to gain a competitive advantage by reducing its costs below the costs of competing firms.
Q3) GE competes in industries ranging from medical devices,to financial services,to turbine engines.GE's mixed strategy is an example of ____ strategy.
A) corporate-level
B) long-term
C) business-level
D) functional
E) short-term
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Chapter 8: Managing Decision Making and Problem Solving
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196 Flashcards
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Sample Questions
Q1) The manager who has difficulty identifying alternatives and assessing their probabilities is experiencing
A) decision making under uncertainty.
B) decision making under absolute certainty.
C) decision making under risk.
D) decision maker's creativity block.
E) decision making with fear.
Q2) Suggests that decision makers are limited by their knowledge
A)Administrative model
B)Bounded rationality
C)Satisficing
Q3) The Detroit Three auto makers and United Auto Workers negotiated a labor deal with pay raises for entry level workers.This is an example of a(n)____ decision.
A) nonprogrammed
B) rational
C) ethical
D) programmed
E) satisficing
Q4) ____________________ are the most common form of decision-making group.
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Chapter 9: Managing Start-Ups and New Ventures
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139 Verified Questions
139 Flashcards
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Sample Questions
Q1) Southwest Airlines' cheap airfares and minimum service
A)Niche
B)Identifying new markets
C)First-mover advantage
Q2) Virgin Airlines improved customer service
A)Niche
B)Identifying new markets
C)First-mover advantage
Q3) Small business is a strong presence in the U.S.economy,but that is not true of most of the world's mature economies.
A)True
B)False
Q4) The media often portray big business as crushing small business.In fact,what is the relationship between big and small business more likely to be like?
Q5) More than any other industry,manufacturing lends itself to small business.
A)True
B)False
Q6) Rachel wants to sell products designed for churches that meet in movie theaters.She has found a(n)____________________ market.
Page 11
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Chapter 10: Basic Elements of Organizing
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Sample Questions
Q1) In schools math,English,science and social studies departments operate separately.Student test scores in each area are gathered to evaluate the effectiveness of the school.What level of interdependence does this represent?
A) Pooled
B) Reciprocal
C) Sequential
D) Hierarchical
E) Functional
Q2) Describe the basic elements involved in establishing reporting relationships.
Q3) Rita's management is characterized as decentralized and Belinda's is centralized.What kinds of behavior would you expect by their subordinates?
Q4) Another name for span of management is span of A) delegation.
B) authority.
C) centralization.
D) control.
E) influence.
Q5) The greater the complexity and uncertainty of the environment,the greater is the tendency to ____________________.
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Chapter 11: Managing Organization Design
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177 Flashcards
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Sample Questions
Q1) A portfolio approach will influence organization design by determining the A) number of SBUs.
B) autonomy of the SBUs.
C) production quotas of the SBUs.
D) human resource policies of the SBUs.
E) technology utilized by the SBUs.
Q2) Organization ____ refers to the manner in which an organization's structural components are arranged to manage the total organization.
A) design
B) structure
C) development
D) behavior
E) management
Q3) Technology
A)Girl Scouts USA only
B)Lav
C)Both organizations
D)Neither organization
E)com only
Q4) System ____________________ design is similar to the bureaucratic model.
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Chapter 12: Managing Change and Innovation
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179 Flashcards
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Sample Questions
Q1) Change can cause anxiety and nervousness
A)Different perceptions
B)Uncertainty
C)Participation
D)Facilitation
E)Feelings of loss
F)Threatened self-interest
G)Education
H)Force-field analysis
Q2) The replacement of manual quality-control records with a computerized system is an example of an OD intervention.
A)True
B)False
Q3) Innovation application is the stage at which an organization introduces new products or services to the marketplace.
A)True
B)False
Q4) Organization ____________________ is a planned,organization-wide effort to enhance organizational effectiveness through behavioral science knowledge.
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Chapter 13: Managing Human Resources
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203 Flashcards
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Sample Questions
Q1) They should not contain questions about areas not related to the job,such as gender,religion,or national origin
A)Realistic job preview
B)Validation
C)Application blanks
D)Tests
E)Interviews
Q2) A preemployment test that requires applicants to perform the same kinds of tasks as they will actually do on the job will have high
A) administrative intensity.
B) nominal validity.
C) content validity.
D) predictive validity.
E) related validity.
Q3) Responsibility for HR activities is shared between the HR department and line managers.
A)True
B)False
Q4) Describe how unions are formed.
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Chapter 14: Basic Elements of Individual and Interpersonal Behavior
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210 Verified Questions
210 Flashcards
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Sample Questions
Q1) Fully explain the attribution process and how it is related to perception.
Q2) ____________________ is the ability of an individual to generate new ideas or to conceive of new perspectives on existing ideas.
Q3) Research suggests that creative people have which of the following personality traits?
A) Openness
B) Independence
C) An attraction to complexity
D) Strong self-confidence
E) All of these choices
Q4) ER personnel have to treat people who have highly contagious diseases like tuberculosis.
A)Task demand
B)Physical demand
C)Role demand
D)Interpersonal demand
Q5) Describe the four stages of the creative process.
Q7) ____________________ is an individual's response to a strong stimulus. Page 16
Q6) Dale has a(n)____________________ because he believes that he earned everything he ever got.
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Page 17
Chapter 15: Managing Employee Motivation and Performance
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198 Verified Questions
198 Flashcards
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Sample Questions
Q1) The most basic method of managing employee motivation is
A) job design.
B) labor relations.
C) the reward system.
D) job classification.
E) recruiting and selection.
Q2) ____________________ expectancy is the individual's perception of the probability that effort will lead to high performance.
Q3) If you want to reduce the likelihood that a behavior will recur,which of the following types of reinforcement will get the desired results?
A) Avoidance and positive reinforcement
B) Extinction and avoidance
C) Positive reinforcement and extinction
D) Punishment and avoidance
E) Extinction and punishment
Q4) Briefly describe the fundamental premise of reinforcement theory and the four methods for influencing behavior using reinforcement theory.
Q5) Interval schedules of reinforcement are all based on ____________________.
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Chapter 16: Managing Leadership and Influence Processes
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204 Verified Questions
204 Flashcards
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Sample Questions
Q1) Working Mother magazine ranked Abbott as one of the top ten companies for working families.CEO Miles White says "One of the most important things we can do for working families today is to help them lead healthier lives." According to the Michigan studies,White is using ____ behavior.
A) job-centered leader
B) initiating structure
C) consideration
D) authority-compliance leader
E) employee-centered leader
Q2) According to the Michigan studies,managers may be job-centered
A) or employee-centered,but not both simultaneously.
B) and employee-centered simultaneously.
C) and have a high LPC score.
D) if they also practice supportive leadership.
E) if they adopt an autocratic decision style.
Q3) Describe an example of using a legitimate request,instrumental compliance,coercion,rational persuasion,personal identification,inspirational appeal,and informational distortion.
Q4) Briefly describe the University of Michigan and Ohio State University studies.
Q5) Do you want others to consider you a manager or leader? Why?
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Chapter 17: Managing Interpersonal Relations and Communication
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Sample Questions
Q1) The vice president of marketing at Pelham called the vice president of production and asked if he knew the purpose of the upcoming meeting.
A)Vertical communication
B)Horizontal communication
C)Noise
D)Nonverbal communication
E)Grapevine
F)Telecommuting
Q2) Feedback
A)A stressed out receiver
B)Informal communication network
C)Person who encodes the message
D)Coordinating different units
E)Blog,and teleconferencing
F)Email
G)Person who decodes the message
H)Spoken word
I)Response from the receiver
J)When a listener crosses her arms and legs
Q3) Overload is a(n)____________________ barrier to communication.
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Chapter 18: Managing Work Groups and Teams
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Sample Questions
Q1) Define the following terms: (a)norm, (b)norm variation, (c)norm conformity, (d)norm generalization,and (e)socialization.What factors influence the degree of norm conformity?
Q2) The most popular type of team
A)Problem-solving team
B)Management team
C)Work team
D)Virtual team
E)Quality circle
Q3) Honda Motor Company's plant outside Columbus,Ohio,manufactures cars as small as the Civic and as large as the Element,all on the same assembly line.This flexible manufacturing development allows automakers to rapidly change to consumers' desires.It should also decrease ____ between marketing and production.
A) intragroup conflict
B) internal environmental conflict
C) role ambiguity
D) intergroup conflict
E) role overload
Q4) Describe a situation in your life when conflict had a positive outcome.
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Chapter 19: Basic Elements of Control
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Sample Questions
Q1) The credit crisis and the Federal Reserve's response to it faced criticism from Congress.The Treasury Department requested a review of the central bank's structure and governance.There is now broad support for auditing the Fed using the Government Accountability Office.The change in the economic and political environment of the Fed means the Fed needs to adapt its ____ control.
A) structural
B) hierarchical
C) strategic
D) managerial
E) operations
Q2) At the beginning of the planning-controlling process,planning A) plays a major role in shaping the control process.
B) is temporarily unrelated to the control process.
C) is shaped by the control system requirements.
D) decreases organizational flexibility.
E) increases the accuracy of organizational processes.
Q3) The expense budget is a type of ____________________ budget that anticipates expenses for the organization during the coming time period.
Q4) Describe the role of feedback in the control process.
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Chapter 20: Managing Operations, quality, and Productivity
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Sample Questions
Q1) ____ is the total set of managerial activities that an organization uses to create its products or services.
A) Management
B) Managerial effectiveness
C) Operations management
D) A transformation system
E) Scientific management
Q2) Which of the following statements about the importance of productivity is TRUE?
A) It is important to a firm's profitability.
B) It is important to a firm's ability to survive.
C) It contributes to our overall quality of life.
D) It contributes to a country's standard of living.
E) All of these choices
Q3) Rich is comparing the quality and features of Facebook to those on Google+.This is an example of the ____ of quality.
A) relative nature
B) absolute nature
C) conformance dimension
D) price dimension
E) aesthetic nature
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