Introduction to Management Exam Practice Tests
Course Introduction
Introduction to Management provides a foundational overview of the key principles, theories, and functions of management within organizations. Students will explore topics such as planning, organizing, leading, and controlling, while examining the roles and responsibilities of managers in todays dynamic business environment. The course emphasizes decision-making, effective communication, motivation, and team dynamics, as well as the impact of ethical considerations and global trends on management practices. Through case studies, discussions, and practical examples, students gain critical skills and knowledge essential for success in managerial roles across various industries.
Recommended Textbook MGMT 11th Edition by Chuck Williams
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18 Chapters
2105 Verified Questions
2105 Flashcards
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Page 2
Chapter 1: Management
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125 Verified Questions
125 Flashcards
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Sample Questions
Q1) _____ is defined as getting work done through others.
A) Orientation
B) Marketing
C) Management
D) Accounting
Answer: C
Q2) Jared, the operations head at Cerise Confectionery, showed gratitude to his employees by hosting an employee appreciation day. In this scenario, Jared used the management function of _____ to boost the morale of his employees.
A) leading
B) monitoring
C) organizing
D) controlling
Answer: A
Q3) Which of the following is a function of a top manager?
A) Facilitating team activities toward accomplishing a goal
B) Creating a positive organizational culture through language and action
C) Coordinating and linking groups, departments, and divisions within a company
D) Managing the performance of entry-level employees
Answer: B
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Chapter 2: The History of Management
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Sample Questions
Q1) Peter and Mary applied for a job at Ben&Jen's Restaurant. Peter was friends with the owner of the restaurant, but Mary was better qualified and had experience working at another restaurant. The recruiting manager decided to hire Mary even though Peter was referred by the owner. Which of the following did the recruiting manager lead by to hire Mary?
A) Bureaucracy
B) Coercion
C) synergy
D) patriarchy
Answer: A
Q2) In _____, managers are supposed to influence employee behavior by fairly rewarding or punishing employees for compliance or noncompliance with organizational policies, rules, and procedures.
A) bureaucracies
B) anarchies
C) monarchies
D) aristocracies
Answer: A
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Chapter 3: Organizational Environments and Cultures
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121 Verified Questions
121 Flashcards
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Sample Questions
Q1) The country Grupindor recently experienced a drastic increase in inflation. This led to the depreciation in the value of its currency and affected trade and business drastically. In the context of the general environment, this scenario best illustrates the effect of the _____ on organizations.
A) technological changes in the country
B) political condition of the country
C) economy of the country
D) sociocultural aspect of the country
Answer: C
Q2) Companies with strong cultures tend to perform well when they need to adapt to dramatic changes in their external environments.
A)True
B)False
Answer: False
Q3) Technology is a part of the specific environment of an organization.
A)True
B)False
Answer: False
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Chapter 4: Ethics and Social Responsibility
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Sample Questions
Q1) The U.S. Sentencing Commission Guidelines for Organizations impose smaller fines on companies that:
A) have no history of violation of ethical principles.
B) are unaware of the unethical behavior of employees.
C) are not concerned with the ethical behavior of employees.
D) voluntarily disclose illegal activities to federal authorities.
Q2) Lewis's female coworkers have reported him for sexually teasing them on numerous occasions. He is also known to come to work under the influence of alcohol and physically assault many of his coworkers. In the context of workplace deviance, this is an example of _____.
A) production deviance
B) property deviance
C) political deviance
D) personal aggression
Q3) The principle of distributive justice is designed to protect the poor, the uneducated, and the unemployed.
A)True
B)False
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6
Chapter 5: Planning and Decision Making
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Sample Questions
Q1) The Delphi technique is a decision-making method in which group members cast votes to select solutions.
A)True
B)False
Q2) Carolyn, a designer at Logisign, was not given the promotion she was expecting during the annual performance appraisal. She took this personally and got into an argument with her supervisor. In this scenario, the disagreements between Carolyn and her supervisor can best be classified as _____.
A) a-type conflict
B) cognitive conflict
C) c-type conflict
D) constructive conflict
Q3) At a canning factory, employees are strictly instructed to wear a uniform while working around the canning machines. Which of the following kinds of standing plans is exemplified in this scenario?
A) Rules and regulations
B) Norms
C) Policies
D) Purpose statements
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Page 7
Chapter 6: Organizational Strategy
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Sample Questions
Q1) In the context of adaptive strategies, which of the following is a difference between reactors and prospectors?
A) Reactors tend to follow a more consistent strategy than prospectors.
B) Unlike prospectors, reactors seek fast growth by encouraging risk taking.
C) Reactors tend to be poorer performers than prospectors.
D) Unlike prospectors, reactors are usually the first to bring innovative new products to market.
Q2) Stenikson has three strategic business units (SBUs)-video games, fashion, and electronics. The company is planning to invest more money into its video games unit because it is a fast-growing market, even though the company has a very small share in the market. In the context of the BCG matrix, which of the following categories of SBUs best describes the video games unit?
A) Stars
B) Cash cows
C) Question marks
D) Dogs
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Chapter 7: Innovation and Change
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Sample Questions
Q1) In the context of organizational decline, which of the following is true of the blinded stage?
A) Key managers fail to recognize the internal or external changes that will harm their organizations.
B) Management recognizes the need to change but still takes no action.
C) Companies plan to cut costs and restore profits rather than recognizing the need for fundamental changes.
D) Companies lack the resources to fully change how they run their businesses.
Q2) In the context of organizational decline, which of the following is true of the crisis stage?
A) Key managers fail to recognize the internal or external changes that will harm their organizations.
B) Management recognizes the need to change but still takes no action.
C) Companies lack the resources to fully change how they run their businesses.
D) Management announces belt-tightening plans designed to cut costs and restore profits.
Q3) Nearly all technology cycles follow a typical S-curve pattern of innovation.
A)True
B)False
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Page 9
Chapter 8: Global Management
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Sample Questions
Q1) Primo Call Inc., a cell phone manufacturing company, has collaborated with Tech Friend Inc., a computer manufacturing company, to start a third company under the name of Primo Tech Inc. This new company will manufacture mobile devices such as tablets, smart watches, and handheld video game consoles. In this context, Primo Tech Inc. is a _____.
A) joint venture
B) global new venture
C) multinational franchise
D) wholly owned affiliate
Q2) Which of the following trade barriers is established to protect the health and safety of citizens?
A) Tariffs
B) Quotas
C) Government import standards
D) Voluntary export restraints
Q3) Adaptability screening is used to assess how well managers and their families are likely to adjust to foreign cultures.
A)True
B)False
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Page 10
Chapter 9: Designing Adaptive Organizations
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Sample
Questions
Q1) Tammy, the executive producer of a television channel, directed a creative associate to work on a proposal for an upcoming interview. Tammy was originally responsible for this, but he reassigned it because he was held up in a meeting. In the context of organizational authority, which of the following is best illustrated in this scenario?
A) Delegation of authority
B) Centralization of authority
C) Staff authority
D) Concentrated authority
Q2) Lee operates injection molding machines on a regular basis. He is responsible for observing meters to verify press-cycle times, pressures, and specified temperatures and getting the final product ready. In the context of organizational authority, which of the following functions does Lee most likely perform?
A) A line function
B) A staff function
C) A support function
D) An advisory function
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Chapter 10: Managing Teams
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Sample Questions
Q1) Which of the following statements is true of affective conflict?
A) It is characterized by a willingness to examine, compare, and reconcile differences to produce the best possible solution.
B) It focuses on problem-related differences of opinion that eventually lead to improvements in team performance.
C) It relates to the emotional reactions that can occur when disagreements become personal rather than professional.
D) It involves disagreements among team members because their different experiences and expertise lead them to view problem and solutions differently.
Q2) The teams working at Lamine Inc. have access to all company and client information that is normally accessible only to managers. This helps motivate teams and keeps them well informed. In this scenario, the employee-friendly workplace culture is most likely to increase _____.
A) job satisfaction
B) customer satisfaction
C) organizational information security
D) grapevine communication
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Chapter 11: Managing Human Resource Systems
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133 Verified Questions
133 Flashcards
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Sample Questions
Q1) When Tamara applied for the position of a fashion photographer at a monthly magazine, she had to go through an interview test that assessed her photography skills and her capability to operate effectively under pressure. Given this information, which of the following selection tests did Tamara most likely undergo?
A) A specific ability test
B) A cognitive ability test
C) A personality test
D) A work sample test
Q2) Flagon Inc., a bottle manufacturing company, pays its employees 50 cents for every bottle that is produced in addition to the production rate of 200 bottles per day. Which of the following compensation systems has Flagon adopted?
A) Stock options
B) Profit sharing
C) Commission
D) Piecework
Q3) Application forms commonly ask applicants for non-job-related information.
A)True
B)False
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13
Chapter 12: Managing Individuals and a Diverse Workforce
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Sample Questions
Q1) Which of the following programs seeks to benefit both organizations and their employees by encouraging organizations to value all kinds of differences instead of punishing them for not achieving specific sex and race ratios in their workforces?
A) A validation program
B) An appraisal program
C) A diversity program
D) An affirmative action program
Q2) Salvatore Inc. is an insurance company. The company regularly provides training to all its middle-level managers to help them manage the diverse workforce. The mangers are usually trained on flexibility, negotiation, and problem solving. This helps the managers resolve conflicts easily and ensure the completion of work effectively. In the given scenario, Salvatore Inc. uses _____.
A) skills-based diversity training
B) diversity awareness training
C) readiness-based diversity training
D) supervisory diversity training
Q3) There is no federal law or agency to oversee diversity in organizations.
A)True
B)False
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Page 14
Chapter 13: Motivation
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Sample Questions
Q1) Although Marvin, a sales manager, did not perform well as a human resource manager, he performs exceptionally well in his current supervisory role. His subordinates complete their tasks despite complaining about his constant supervision and inflexible nature. Marvin's team has been meeting quarterly targets ever since he became the supervisor. In the context of McClelland's Learned Needs Theory, Marvin is most likely motivated by the need for _____.
A) affiliation
B) existence
C) power
D) relatedness
Q2) Which of the following scenarios exemplifies fixed ratio reinforcement schedules?
A) A car salesperson gets a paycheck on the first Wednesday of every month.
B) A software engineer gets an incentive after completing a test case in 10 hours.
C) A lab technician gets an incentive of $5 every time he analyzes 50 blood samples.
D) A design engineer who completes a design in 20 days gets a five percent extra pay bonus for the next 10 days.
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Chapter 14: Leadership
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110 Verified Questions
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Sample Questions
Q1) According to path-goal theory, the subordinate contingency of _____ refers to how capable subordinates believe they are in doing their jobs well.
A) task structure
B) locus of control
C) perceived ability
D) position power
Q2) In the context of visionary leadership, _____ control and manipulate followers, do what is best for themselves instead of their organizations, want to hear only positive feedback, share information that is only beneficial to themselves, and have moral standards that put their interests before everyone else's.
A) ethical charismatics
B) democratic leaders
C) transformational leaders
D) unethical charismatics
Q3) Charismatic leaders communicate high performance expectations to followers and display confidence in followers' abilities.
A)True
B)False
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Chapter 15: Managing Communication
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Sample Questions
Q1) Xanat is grief-stricken after the death of her mother. Consequently, her productivity at work is suffering. Humberto, her supervisor, calls her for a meeting to discuss her deteriorating performance. Xanat tells him that she is finding it difficult to concentrate at work after her mother's death. Humberto recommends that Xanat should seek help from the company's Employee Assistance Program. This scenario illustrates the concept of
A) closure
B) counseling
C) coaching
D) orientation
Q2) Miwa Fabrics, a textile company, wants to use eco-friendly methods to extract cotton. The owner of the company distributes a handbook to the factory workers, which contains details about the handling of the new extraction equipment and machinery. In the context of formal communication channels, this scenario illustrates _____.
A) downward communication
B) upward communication
C) horizontal communication
D) lateral communication
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Chapter 16: Control
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Sample Questions
Q1) Economic value added (EVA) is the same thing as profits.
A)True
B)False
Q2) Credit card issuers have lost billions from stolen credit card numbers hacked via the credit card swipe machines used in retail stores. As a result, they have _____.
A) added an additional feature of fingerprint scanning to the existing swipe machines to ensure customers use their respective credit cards.
B) stopped paying for fraudulent claims from online retailers.
C) changed the standard from convenience to security and introduced new, more secure pin and chip swipe machines
D) regulated the credit card issuing process based on family size and income.
Q3) Karson, the managing director of a multinational corporation, punishes his employees for coming late to work by deducting their salaries. In this scenario, Karson is using _____.
A) adaptive control
B) normative control
C) concertive control
D) bureaucratic control
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18
Chapter 17: Managing Information
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Sample Questions
Q1) Which of the following is a web-based tool that provides safe off-site access to data and programs?
A) A decision support system
B) Electronic data interchange
C) Secure sockets layer encryption
D) An executive information system
Q2) ATT Supermarket has collected a large amount of data regarding its customers. To understand customer purchase behavior, the company uses a process that automatically identifies correlations in the collected data. Through this process, the company learns that people who wait for more than 10 minutes in the billing queue, tend to remove a few items from their shopping cart. Consequently, this leads to reduced sales. The manager of the supermarket decides to install five more billing counters, which could reduce the estimated wait time by a considerable amount. In this scenario, ATT Supermarket has most likely used _____ to process information.
A) data mining
B) data integration
C) bar coding
D) radio frequency tagging
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Chapter 18: Managing Service and Manufacturing Operations
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Sample Questions
Q1) In the context of total quality management, _____ is a deviation in the form, condition, or appearance of a product from the quality standard for that product.
A) aberration
B) variation
C) divergence
D) contention
Q2) Kraers Inc. keeps an average of 200 finished widgets in inventory each month, and it has sold 2,000 widgets this year. Therefore, the inventory turnover of the company is
A) 10
B) 20
C) 100
D) 200
Q3) Which of the following is a kind of input that is frequently used when determining partial productivity?
A) Service quality
B) Labor
C) Finished goods
D) Profits
Page 20
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