Introduction to Management Exam Bank
Course Introduction
Introduction to Management provides students with a comprehensive overview of the fundamental principles, concepts, and functions of management in modern organizations. The course explores the roles and responsibilities of managers, the various managerial levels, and the key functions of planning, organizing, leading, and controlling. Students will learn about decision-making processes, effective communication, team dynamics, motivation, and leadership styles. Through case studies and practical examples, the course emphasizes the importance of ethical management practices and the impact of globalization and technology on management. By the end of the course, students will have a solid foundation to understand and apply management theories and practices in real-world business environments.
Recommended Textbook Management 11th Edition by Richard L. Daft
Available Study Resources on Quizplus 19 Chapters
2924 Verified Questions
2924 Flashcards
Source URL: https://quizplus.com/study-set/1053
Page 2
Chapter 1: Innovative Management for a Changing World
Available Study Resources on Quizplus for this Chatper
177 Verified Questions
177 Flashcards
Source URL: https://quizplus.com/quiz/20856
Sample Questions
Q1) Not-for-profit organizations, such as The Red Cross and the Girl Scouts, represent a major application of management talent.
A)True
B)False
Answer: True
Q2) How an organization goes about accomplishing a plan is a key part of the management function of controlling.
A)True
B)False
Answer: False
Q3) Conceptual skills are especially important for _____ managers.
Answer: Top
Q4) The individual performer is a(n) _____; whereas, the manager has to be a(n)
Answer: specialist; generalist
Q5) The _____ role involves deciding who gets what resources.
Answer: resource allocator
Q6) _____ are responsible for several departments that perform different functions. Answer: General managers
Page 3
To view all questions and flashcards with answers, click on the resource link above.
Chapter 2: The Evolution of Management Thinking
Available Study Resources on Quizplus for this Chatper
155 Verified Questions
155 Flashcards
Source URL: https://quizplus.com/quiz/20857
Sample Questions
Q1) Which of the following is identified as a recent trend that has staying power?
A) Corporate takeovers
B) Hedging
C) Insourcing
D) Customer relationship management
E) Task management
Answer: D
Q2) Which of these is a subfield of the classical management perspective that emphasized scientifically determined changes in management practices as the solution to improving labor productivity?
A) The human relations movement
B) The behavioral sciences approach
C) The TQM approach
D) The quantitative management approach
E) The scientific management movement
Answer: E
Q3) _____ refer to the aspects of a culture that guide and influence relationships among people.
Answer: Social forces
To view all questions and flashcards with answers, click on the resource link above.
Page 4
Chapter 3: The Environment and Corporate Culture
Available Study Resources on Quizplus for this Chatper
167 Verified Questions
167 Flashcards
Source URL: https://quizplus.com/quiz/20858
Sample Questions
Q1) Which of the following would be considered a visual representation(s) of a company's corporate culture?
A) All department heads have an executive office.
B) Each department has an award plaque for employee of the month.
C) All employees are dressed in professional business attire.
D) Top level executives drive company owned sports car.
E) All of these.
Answer: E
Q2) Integrated Computers, Inc. wants to compile a profile of the customer it will target in its next promotional mailing. What environment would this be found in?
A) Internal environment
B) Task environment
C) Work environment
D) General environment
E) None of these
Answer: B
Q3) The _____of the general environment includes all elements that occur naturally on earth.
Answer: natural dimension
To view all questions and flashcards with answers, click on the resource link above.
Page 5
Chapter 4: Managing in a Global Environment
Available Study Resources on Quizplus for this Chatper
157 Verified Questions
157 Flashcards
Source URL: https://quizplus.com/quiz/20859
Sample Questions
Q1) A country's physical facilities that support economic activities make up its _____.
Q2) The degree to which people accept inequality in power among institutions, organizations, and people is called _____.
Q3) With its large English-speaking population, _____ has numerous companies offering services such as call-center operations, data-processing, computer programming, and technical support.
A) Greenland
B) Russia
C) China
D) Mexico
E) India
Q4) Collectivism means a preference for a tightly knit social framework in which individuals look after one another and organizations protect their members' interests.
A)True
B)False
Q5) _____ means that people have a tendency to regard their own culture as superior to other cultures.
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Managing Ethics and Social Responsibility
Available Study Resources on Quizplus for this Chatper
153 Verified Questions
153 Flashcards
Source URL: https://quizplus.com/quiz/20860
Sample Questions
Q1) The ethical concept that argues that moral behaviors produce the greatest good for the greatest number of people is objective dualism.
A)True
B)False
Q2) _____ justice argues that individuals should be compensated for the cost of their injuries by the party responsible.
Q3) Individuals are concerned with external rewards and punishments at the principled level.
A)True
B)False
Q4) Examples of unethical behavior toward _____ include a hostile work environment and violations of health and safety rules.
A) customers
B) financiers
C) society
D) suppliers
E) employees
Q5) List and define the criteria of corporate social responsibility.
Q6) List and define the stages of moral development.
Page 7
To view all questions and flashcards with answers, click on the resource link above.
Chapter 6: Managing Small Business Start Ups
Available Study Resources on Quizplus for this Chatper
136 Verified Questions
136 Flashcards
Source URL: https://quizplus.com/quiz/20861
Sample Questions
Q1) A need to achieve is a psychological characteristic that means people are motivated to excell and pick situations in which success is likely.
A)True
B)False
Q2) The drawbacks of proprietorship include unlimited liability and difficulty in obtaining financing.
A)True
B)False
Q3) Celine has an unwavering belief in her new start-up company. She possesses intense focus and takes unconventional risks to make her new company successful. These examples most closely relate to which personality trait of entrepreneurs?
A) Need to achieve
B) Patience
C) Tolerance for ambiguity
D) High energy level
E) Self-confidence
Q4) What is tolerance for ambiguity? Why is it an important trait?
Q5) A(n) _____ is an unincorporated business owned by two or more people.
Q6) Name three of the four ways entrepreneurs can become business owners.
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Managerial Planning and Goal Setting
Available Study Resources on Quizplus for this Chatper
146 Verified Questions
146 Flashcards
Source URL: https://quizplus.com/quiz/20862
Sample Questions
Q1) Alabama Airlines has three planning specialists who help division managers develop their own division plans. Serving as consultants to the divisions, the planning specialists give advice about strengths, weaknesses, opportunities, and threats. Alabama Airlines is utilizing what approach to the planning function?
A) Centralized planning department
B) Decentralized planning staff
C) Planning task force
D) Centralized planning committee
E) TQM
Q2) The traditional approach to corporate planning was to:
A) have a decentralized planning staff.
B) have a centralized planning department.
C) set up a planning task force.
D) set up planning committees.
E) use TQM approach.
Q3) The act of determining the organization's goals and the means for achieving them is referred to as _____.
Q4) _____ are designed to help execute major strategic plans and to accomplish a specific part of the company's strategy.
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 8: Strategy Formulation and Execution
Available Study Resources on Quizplus for this Chatper
138 Verified Questions
138 Flashcards
Source URL: https://quizplus.com/quiz/20863
Sample Questions
Q1) The administration and implementation of the strategic plan is strategy execution.
A)True
B)False
Q2) What type of organizational unit has a unique business mission, product line, competitors, and markets relative to other units in the same corporation?
A) Product unit
B) Functional unit
C) Strategic business unit
D) Operational unit
E) Business consulting group unit
Q3) According to the BCG Matrix, which of the following exists in a mature, slow-growth industry, but is a dominant business in the industry, with a large market share?
A) Question mark
B) Asterisk
C) Dog
D) Star
E) Cash cow
Q4) Compare and contrast the three levels of strategy in an organization.
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 9: Managerial Decision Making
Available Study Resources on Quizplus for this Chatper
173 Verified Questions
173 Flashcards
Source URL: https://quizplus.com/quiz/20864
Sample Questions
Q1) A(n) _____ occurs when organizational accomplishment is less than established goals.
Q2) Associated with the condition of _____ is the lowest possibility of failure.
A) ambiguity
B) uncertainty
C) certainty
D) risk
E) all of these
Q3) _____ is by far the most difficult situation for a decision-maker.
A) Certainty
B) Risk
C) Uncertainty
D) Ambiguity
E) Brainstorming
Q4) Under conditions of _____, statistical analyses are useful.
A) certainty
B) ambiguity
C) risk
D) uncertainty
E) conflict
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Designing Adaptive Organizations
Available Study Resources on Quizplus for this Chatper
201 Verified Questions
201 Flashcards
Source URL: https://quizplus.com/quiz/20865
Sample Questions
Q1) The outcome of information and cooperation is _____.
A) organization
B) planning
C) coordination
D) differentiation
E) controlling
Q2) The _____ structure means that the firm subcontracts many of its major functions to separate companies and coordinates their activities from a small headquarters organization.
Q3) Which of the following structures is most consistent with a strategy of stability?
A) Team based structure
B) Organic structure
C) Matrix structure
D) Functional structure
E) Learning structure
Q4) The basis for grouping positions into departments and departments into the total organization is referred to as departmentalization.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 11: Managing Change and Innovation
Available Study Resources on Quizplus for this Chatper
163 Verified Questions
163 Flashcards
Source URL: https://quizplus.com/quiz/20866
Sample Questions
Q1) Which of the following refers to a major shift in the norms, values, attitudes, and mindset of the entire organization?
A) Organization change
B) Organization development
C) People change
D) Culture change
E) Artifact change
Q2) _____ refers to innovations in products, services, or processes that radically change an industry's rules of the game for producers and consumers.
A) Restructuring innovation
B) Trickle up innovation
C) Productive innovation
D) Disruptive innovation
E) Reverse innovation
Q3) _____ symbolizes to all employees that the change is important for the organization.
Q4) An OD specialist who contracts with an organization to facilitate change is called a(n) _____.
Q5) Describe the five characteristics of creative people and organizations.
To view all questions and flashcards with answers, click on the resource link above. Page 13
Chapter 12: Managing Human Resources
Available Study Resources on Quizplus for this Chatper
151 Verified Questions
151 Flashcards
Source URL: https://quizplus.com/quiz/20867
Sample Questions
Q1) One of the newest ways of gauging whether a candidate is right for the company is by checking:
A) previous places of employment.
B) with references.
C) trial employment period.
D) aptitude tests.
E) social networking sites.
Q2) Intentionally reducing the company's workforce to the point where the number of employees is deemed to be right for the company's current situation is referred to as _____.
A) restructuring
B) rightsizing
C) supersizing
D) reengineering
E) recruiting
Q3) _____ present a series of managerial situations to a group of applicants over a period of time.
Q4) _____ occurs when an employee receives the same rating on all dimensions even if his or her performance is good on some dimensions and poor on others.
To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 13: Managing Diversity
Available Study Resources on Quizplus for this Chatper
105 Verified Questions
105 Flashcards
Source URL: https://quizplus.com/quiz/20868
Sample Questions
Q1) Most organizations make a conscious effort to shift from a pluralism perspective to one of monoculture.
A)True
B)False
Q2) The belief that your group and subculture is not as good as other groups and subcultures is ethnocentrism.
A)True
B)False
Q3) Today, minorities account for about two-third of the U.S. population.
A)True
B)False
Q4) Which workforce generation category is characterized as ambitious but lacking loyalty to the organization?
A) Generation X
B) Generation Y
C) Baby boomers
D) Teeny boppers
E) Generation A
Q5) List the five categories or forms of sexual harassment.
Q6) _____ is the belief that groups and subcultures are inherently equal.
Page 15
To view all questions and flashcards with answers, click on the resource link above.
Chapter 14: Understanding Individual Behavior
Available Study Resources on Quizplus for this Chatper
130 Verified Questions
130 Flashcards
Source URL: https://quizplus.com/quiz/20869
Sample Questions
Q1) ______ are stressors associated with relationships in the organization.
Q2) What are some of the ways enlightened companies are helping employees cope with stress.
Q3) A change in behavior or performance that occurs as the result of experience refers to perception.
A)True
B)False
Q4) Which of the following refers to the tendency to place the primary responsibility for one's success or failure either within oneself or on outside forces?
A) Machiavellianism
B) Emotional stability
C) Locus of control
D) Authoritarianism
E) Extroversion
Q5) Locus of control refers to an individual's belief that he or she can successfully accomplish a specific task or outcome.
A)True
B)False
Q6) A positive attitude toward one's job is called ______.
Page 16
To view all questions and flashcards with answers, click on the resource link above.
Chapter 15: Leadership
Available Study Resources on Quizplus for this Chatper
153 Verified Questions
153 Flashcards
Source URL: https://quizplus.com/quiz/20870
Sample Questions
Q1) Beth, a middle manager at Heather's Handbags, uses threats and punishments as ways of influencing the behavior of his subordinates. Which of the following sources of power is Beth relying on?
A) Reward power
B) Coercive power
C) Expert power
D) Referent power
E) Personal power
Q2) The six interpersonal influence tactics for leaders include all of the following EXCEPT: A) use rational persuasion.
B) rely on the rule of reciprocity.
C) develop allies.
D) do not worry about people liking you.
E) reward the behaviors you want.
Q3) _____ is the extent to which the leader is mindful of subordinates, respects their ideas and feelings, and establishes mutual trust.
Q4) Describe the five bases of power typical in organizations.
Q5) List the two types of personal power.
To view all questions and flashcards with answers, click on the resource link above. Page 17
Chapter 16: Motivating Employees
Available Study Resources on Quizplus for this Chatper
174 Verified Questions
174 Flashcards
Source URL: https://quizplus.com/quiz/20871
Sample Questions
Q1) Jeff and Rob have a difficult time getting along at work. Most days, Jeff spends a lot of time cracking jokes and goofing off, while Rob constantly nags him and tells him to act like a grownup. On days when Jeff is more reserved, Rob does not nag him, hoping that this will result in improved behavior down the road. This is an example of which form of behavior modification?
A) Empowerment
B) Extinction
C) Punishment
D) Avoidance learning
E) Positive reinforcement
Q2) The delegation of power and authority to subordinates is called _____.
Q3) Expectancy theory is based on the relationship among the individual's effort and performance and not on the desirability of outcomes.
A)True
B)False
Q4) A content theory that proposes that people are motivated by five categories of needs-physiological, safety, belongingness, esteem, and self-actualization-that exist in a hierarchical order is called the _____ theory.
To view all questions and flashcards with answers, click on the resource link above.
Page 18
Chapter 17: Managing Communication
Available Study Resources on Quizplus for this Chatper
138 Verified Questions
138 Flashcards
Source URL: https://quizplus.com/quiz/20872
Sample Questions
Q1) Upward communication is usually used to communicate information about all of the following EXCEPT:
A) suggestions for improvement.
B) performance reports.
C) indoctrination.
D) financial and accounting information.
E) grievance and disputes.
Q2) Procedures and practices are downward communication topics that define the organization's rules, regulations, benefits, and structural arrangements.
A)True
B)False
Q3) Good listeners exhibit all of the following characteristics EXCEPT:
A) asking questions.
B) having preconceptions.
C) tolerates bad habits.
D) judges content, not delivery errors.
E) all of these.
Q4) Describe the concept of channel richness, specify the richest channel, and explain why it is so rich.
To view all questions and flashcards with answers, click on the resource link above. Page 19
Chapter 18: Leading Teams
Available Study Resources on Quizplus for this Chatper
154 Verified Questions
154 Flashcards
Source URL: https://quizplus.com/quiz/20873
Sample Questions
Q1) Which of the following is true of a team?
A) People in a team do not have to have regular interaction.
B) Four or more people are required to form a team.
C) A performance goal is shared between team members.
D) Teams tend to be small groups, usually with less than 10 people.
E) Each member tends to set his/her own goals for the team.
Q2) A common dysfunction of teams is to be results oriented.
A)True
B)False
Q3) Two common behaviors of the socioemotional role are energizing and encouraging.
A)True
B)False
Q4) _____ refers to the tendency for the presence of others to enhance one's motivation and performance.
A) Public praise
B) Social facilitation
C) Community motivation
D) Social performance
E) Societal inspiration
Q5) Discuss the differences between groups and teams.
Page 20
To view all questions and flashcards with answers, click on the resource link above.
Chapter 19: Managing Quality and Performance
Available Study Resources on Quizplus for this Chatper
153 Verified Questions
153 Flashcards
Source URL: https://quizplus.com/quiz/20874
Sample Questions
Q1) The conversion ratio is considered to be a(n) _____ ratio.
A) activity
B) liquidity
C) profitability
D) leverage
E) cash
Q2) _____ control is the process of setting targets for an organizations expenditures.
A) Quality
B) Income
C) Budgetary
D) Systems
E) Supply chain
Q3) Under hierarchical control, employees are actively engaged and committed to their work.
A)True
B)False
Q4) Describe the difference between a balance sheet and an income statement.
Q5) In a traditional _____ approach, budgeted amounts for the coming year are imposed on middle- and lower-level managers.
To view all questions and flashcards with answers, click on the resource link above. Page 21