Introduction to Management
Exam Answer Key
Course Introduction
Introduction to Management provides students with a foundational understanding of the principles, concepts, and practices essential to managing organizations effectively. The course covers key topics such as planning, organizing, leading, and controlling, while examining the roles and responsibilities of managers in various organizational settings. Students will explore decision-making processes, organizational structures, motivation, leadership styles, and the impact of external environments on management strategies. Real-world case studies and examples are used to illustrate core management theories and practices, preparing students for further study or entry-level managerial roles.
Recommended Textbook
Essentials of Management 9th Edition by
Andrew J. DuBrin
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17 Chapters
914 Verified Questions
914 Flashcards
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Chapter 1: The Managers Job
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Sample Questions
Q1) Conceptual skill is needed to understand how the various parts of the organization fit together.
A)True
B)False
Answer: True
Q2) Management tells the workers in an office that they have been selected to be part of a study of productivity because of their good record so far. Worker productivity increases even more, thereby demonstrating the Hawthorne effect.
A)True
B)False
Answer: True
Q3) Political skills should be regarded as a A) supplement to job competence.
B) way to overcome job incompetence.
C) way of creating ambiguity on the job.
D) privilege of top management.
Answer: A
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Page 3
Chapter 2: International Management and Cultural Diversity
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53 Flashcards
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Sample Questions
Q1) An advantage noted about globalization is that with research and development being done overseas products can be developed 24 hours per day, with workers from different time zones passing off work to each other.
A)True
B)False
Answer: True
Q2) With respect to diversity, an employee network group consists of A) members of the same buddy group for instant messaging. B) company employees who band together to bring complaints to management. C) members of the same diversity training group. D) company employees who affiliate on the basis of a demographic or cultural identity. Answer: D
Q3) The European Union is an alliance of Great Britain, France, and Italy to help penetrate new markets in North America and the Pacific Rim.
A)True
B)False
Answer: False
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Page 4
Chapter 3: Ethics and Social Responsibility
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Sample Questions
Q1) Unethical behavior is often triggered by
A) pressure from higher management to achieve goals.
B) an organizational atmosphere that condones such behavior.
C) both a & b
D) a system of checks and balances.
Answer: C
Q2) Business ethics deals primarily with A) social responsibility.
B) the pricing of products and services.
C) moral obligation.
D) being unfair to the competition.
Answer: C
Q3) According to concept of moral laxity, workers will often behave unethically because A) they have planned to be unethical.
B) they come from dysfunctional families.
C) other issues seem more important at the time.
D) management pressures them into unethical behavior.
Answer: C
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Chapter 4: Essentials of Planning
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Sample Questions
Q1) In planning, measuring external threats is part of defining the present situation.
A)True
B)False
Q2) In management by objectives, the objectives start at the bottom of the organization and move upward.
A)True
B)False
Q3) Which one of the following is a component of true business strategy?
A) a high level of operational effectiveness
B) a set of activities common to other firms
C) giving customers trade-offs
D) having quite different activities to make similar products for different markets
Q4) To bring about a successful SWOT analysis, it is important to be clear about what you are doing and why.
A)True
B)False
Q5) Using the planning model, how would you plan an event for 500 people.
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Chapter 5: Problem Solving and Decision Making
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Sample Questions
Q1) The purpose of a heuristic in decision making is to A) simplify the decision-making process.
B) find a rapid way to explore more alternatives. C) obtain input from a large number of people.
D) evaluate whether a decision was effective.
Q2) A problem many pessimistic decision makers face is that they keep searching for good alternative solutions to problems.
A)True
B)False
Q3) Describe what you can do in the next several years to increase your creativity.
Q4) When Andrew Schuman bought Hammond's Candies, he learned than an assembly-line worker had dreamed up the design of the company's candy. So Schuman decided to offer a $50 bonus to assembly-line workers who came up with successful ideas to cut manufacturing costs.
1. What does this story illustrate about finding new ideas?
2. How does the candy company encourage creativity?
Q5) Conflict and tension that put people on edge can also foster creativity.
A)True
B)False
Page 7
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Chapter 6: Quantitative Techniques for Planning and Decision Making
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Sample Questions
Q1) The two major variables considered by Gantt charts and milestone charts are
A) planned and actual work.
B) past and present.
C) time and motion.
D) price and cost.
Q2) The numbers in a PERT network refer to the
A) amount of time consumed by events.
B) completion date for projects.
C) time required to complete activities between events.
D) average of the optimistic and pessimistic times.
Q3) An expected value for a decision tree is the value you would expect if
A) you calculated how much revenue is needed to break even.
B) your business were sold within 30 days.
C) a particular decision is made a large number of times.
D) you took a poll of what people want.
Q4) A judgmental forecast is
A) based on a collection of subjective opinions..
B) a qualitative forecasting method.
C) both a & b
D) a quantitative forecasting method.
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Chapter 7: Job Design and Work Schedules
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Sample Questions
Q1) A study with teachers and aides in 62 childcare centers found that crafting by the group resulted in better job satisfaction and performance.
A)True
B)False
Q2) Sylvia is the store manager at a large supermarket, thereby qualifying as a generalist in her job.
A)True
B)False
Q3) Job embeddedness refers to
A) the array of forces attaching people to their jobs.
B) the physical and mental changes individuals make in the task or relationship aspects of their job.
C) a temporary switching of job assignments.
D) increasing the number and variety of tasks within a job.
Q4) An enriched job typically includes the element of A) control over resources.
B) indirect communication authority.
C) routine experiences.
D) limited personal accountability.
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Chapter 8: Organization Structure, Culture, and Change
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Sample Questions
Q1) A bureaucracy is characterized by a hierarchy of authority.
A)True
B)False
Q2) First describe, then draw, a matrix organization structure.
Q3) Flexible organization structures, such as project and matrix structures, are the most likely to be found in
A) high-technology firms.
B) lumber mills.
C) pasta factories.
D) poultry processing plants.
Q4) In the Model for Change, ______________involves reducing or eliminating resistance to change.
A) Refreezing
B) Changing
C) Thawing
D) Unfreezing .
Q5) People resist change because they fear an unfavorable outcome, such as less money or personal inconvenience.
A)True
B)False
10
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Chapter 9: Staffing and Human Resource Management
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Sample Questions
Q1) A job specification describes the
A) working conditions encountered on the job.
B) pay and benefits associated with the job.
C) demands of the job.
D) qualifications needed for the job.
Q2) Describe the various ways in which employers recruit, or search, for potential job candidates.
Q3) Individual, environmental, and workplace factors often work in combination to produce turnover.
A)True
B)False
Q4) When the human resources group in helps build high-performance work practices, the group is contributing to business strategy.
A)True
B)False
Q5) Much informal learning takes place
A) in meetings
B) on breaks
C) in customer interactions
D) all of the choices
11
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Chapter 10: Leadership
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Sample Questions
Q1) Effective leaders do not have to provide emotional support to group members.
A)True
B)False
Q2) A problem noted with mentoring others is that it tends to have a negative effect on the manager's own leadership effectiveness.
A)True
B)False
Q3) The person exercising self-leadership attempts to maximize personal gain at the expense of group members.
A)True
B)False
Q4) A consultative leader is likely to take a vote before making a decision, and then make his or her decision conform to the group preference.
A)True
B)False
Q5) An effective sense of humor is an important part of a leader's job.
A)True
B)False
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Chapter 11: Motivation
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Sample Questions
Q1) The employee motivation program at Dollar General illustrates that A) people who work in discount stores demand luxury prizes.
B) only financial motivators are effective.
C) with even modest rewards, positive reinforcement can help a company attain its goals.
D) the most effective rewards are low-priced merchandise.
Q2) Employee involvement in the form of making suggestions for productivity improvement is a major aspect of gainsharing.
A)True
B)False
Q3) Praising workers for good performance is a type of A) informal recognition..
B) formal recognition.
C) valence
D) management
Q4) A manager can appeal to the need for risk taking and enhance motivation by rewarding good behavior with adventuresome assignments
A)True
B)False
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Chapter 12: Communication
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Sample Questions
Q1) Which one of the following is not recommended as a way of having more productive meetings?
A) Ensure that all follow-up action is assigned and recorded.
B) Encourage critical feedback and commentary.
C) Resolve as many small issues as possible at the meeting.
D) Strive for wide participation.
Q2) Sending thank-you notes to people is too transparent to be an effective political tactic.
A)True
B)False
Q3) Company blogs are used to communicate
A) both upwards and downwards.
B) upwards only.
C) downwards only.
D) sideways only.
Q4) The study of meaning in language forms is called A) semantics.
B) noise.
C) non-verbal communication.
D) interference.
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Chapter 13: Teams, Groups, and Teamwork
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Sample Questions
Q1) A challenge for virtual teams is that members have to develop trust in each other without the benefit of face-to-face meetings.
A)True
B)False
Q2) Cross-functional teams
A) remain in the forming stage.
B) become bored readily.
C) breed conflict because of the different points of view.
D) disband quickly.
Q3) The forcing, or competitive, style of conflict resolution is based on the desire to win one's own concerns at the expense of the other party, or to dominate.
A)True
B)False
Q4) A recommended managerial action for enhancing teamwork is to A) practice micromanagement at every opportunity.
B) emphasize the urgent purpose facing the group.
C) discourage the use of jargon.
D) use an authoritarian leadership style.
Q5) What factors contribute to team effectiveness?
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Chapter 14: Information Technology and E-Commerce
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Sample Questions
Q1) An example of e-leadership would be for the team leader to A) set up a chat room to deal with an important work issue.
B) have a luncheon buffet for team members.
C) visit workers at their home when they are ill.
D) established a forced-ranking system within the group.
Q2) A manager provides e-leadership when he or she takes the group to lunch at an Internet café.
A)True
B)False
Q3) Another challenge for managers in dealing with consumers in the information age is that some electronic products are baffling to use for many people.
A)True
B)False
Q4) A company involved in data mining probably wants to
A) find new ways of squeezing profits out of old products.
B) outsource its IT function.
C) form a strategic alliance with a mining company.
D) make additional use of information already on hand.
Q5) How has the Internet enhanced globalization?
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Chapter 15: Essentials of Control
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Sample Questions
Q1) The financial measure, free cash flow takes into account the idea that managers need to make capital investments to maintain or expand the company's fixed assets.
A)True
B)False
Q2) Intellectual capital is a measure of the money invested in equipment that is used for working with ideas such as computers and WiFi.
A)True
B)False
Q3) Measuring performance in terms of anticipated market share is a valuable performance metric.
A)True
B)False
Q4) José owns a custom motorcycle business. He borrowed $150,000 to set up shop and still owes $100,000. José claims that a true measure of his indebtedness is only $50,000 because he has $50,000 cash on hand that he could use to pay debt in an emergency, thereby making use of the financial measure called net debt.
A)True
B)False
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Chapter 16: Managing Ineffective Performers
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Sample Questions
Q1) Fear of traveling, especially flying, is yet another contributor to ineffective performance.
A)True
B)False
Q2) Corrective discipline
A) allows employees to correct their behavior before punishment is applied.
B) is the immediate discharge of an employee.
C) is part of a performance review.
D) results in firing.
Q3) The final step in progressive discipline is
A) discharge.
B) a visit to the EAP.
C) suspension.
D) appeal.
Q4) A good question in coaching employees helps them
A) understand their need for development.
B) recognize that they are wrong.
C) understand that the manager is just doing his or her job.
D) recognize the precise nature of performance standards.
Q5) Explain why so many employees become substandard performers.
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Chapter 17: Enhancing Personal Productivity and Managing
Stress
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Sample Questions
Q1) Workers are the most likely to suffer from attention deficit trait when they
A) are bombarded with simultaneous and competing messages.
B) are tempted to visit recreational Web sites during working hours.
C) participate in a program of behavior modification.
D) work through lunch hour.
Q2) Methods to control stress include:
A) getting social support
B) improving work habits
C) developing positive self-talk
D) all of the choices
Q3) A general-purpose method of learning to relax by yourself is called A) job stressors.
B) challenge stressors.
C) relaxation response.
D) meditation.
Q4) To become highly productive, it is helpful to develop goals to support your mission statement.
A)True
B)False
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Q5) What steps or actions should a person take to reduce his or her procrastination?