Introduction to Interpersonal Communication Exam Bank
Course Introduction
Introduction to Interpersonal Communication explores the foundational principles and theories that shape how we interact and connect with others in a variety of social, professional, and personal contexts. This course examines key elements such as verbal and nonverbal communication, listening skills, conflict management, perception, self-disclosure, and the roles of culture and identity in shaping interpersonal interactions. Through discussions, activities, and analysis of real-world situations, students will develop the skills needed to improve their communication effectiveness, deepen their relationships, and navigate diverse social settings with confidence and competence.
Recommended Textbook
Communication in Everyday Life 1st Edition by Steve
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16 Chapters
533 Verified Questions
533 Flashcards
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Page 2
Duckm
Chapter 1: An Overview of Communication
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33 Verified Questions
33 Flashcards
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Sample Questions
Q1) The use of symbols in communication is complicated because:
A)Symbols have only one meaning
B)Symbols have multiple meanings
C)Symbols are not affected by culture and context
D)Symbols are not representational
Answer: B
Q2) The perspective that 'communication is interaction' is limited because:
A)It fails to account for the correct timing of a message
B)It fails to account for the exchange of information between two or more individuals
C)It fails to account for the exchange of information between a sender and receiver
D)It fails to account for the way that new meanings are created between a sender and receiver
Answer: D
Q3) Communication is interpreted at both the content and the relational level.
A)True
B)False
Answer: True
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Chapter 2: Histories and Contexts of Communication
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Sample Questions
Q1) Explain the difference between de Saussure's ideas of langue and parole.
Answer: Langue is a term for the formal grammatical structure of language, used when we are in a formal setting or with people we know less well. Parole is usage that is informal and often ungrammatical, used with people with whom we are in a close relationship.
Q2) The element of purpose in Burke's pentad refers to:
A)Why the act happened
B)Where the act happened
C)Who was involved
D)What happened in time
Answer: A
Q3) Naming is a relatively unimportant process in framing talk.
A)True
B)False
Answer: False
Q4) The idea of 'face' is something you are only concerned with for yourself and your own image.
A)True
B)False
Answer: False
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Chapter 3: Identities, Perceptions, and Communication
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Sample Questions
Q1) NVC often happens without our control and knowledge; when this betrays our internal feelings, it is called:
A)Adage
B)Leakage
C)Prestige
D)Vantage
Answer: B
Q2) NVC and verbal communication are both influenced by culture.
A)True
B)False Answer: True
Q3) Sustained eye contact for a longer period of time, or gaze, is:
A)Always threatening
B)Sometimes threatening
C)Always positive
D)Always misinterpreted Answer: B
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Chapter 4: Verbal Communication
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Sample Questions
Q1) Being told by your friends that you need to attend a big party or risk being thought of as a 'loser' is typical of:
A)Red herring
B)Alternatives
C)Composition and division
D)Post hoc ergo propter hoc
Q2) The most likely outcome of critical listening is:
A)Enjoyment or appreciation
B)Comprehension of information
C)Deciding whether or not a message is valuable and useful
D)Enabling someone to talk about a problem or concern
Q3) Define the difference between engaged and disengaged listening.
Q4) Listening is the most frequently used communication skill in secondary and college education.
A)True
B)False
Q5) Define one context in which listening is important in your life, and explain why it is important.
Q6) Identify the communication behaviors one should demonstrate in therapeutic listening.
Page 6
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Chapter 5: Nonverbal Communication
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Sample Questions
Q1) Culture affects our identity experience because:
A)Cultural norms can help to shape our identity
B)Cultural norms destroy identity
C)Cultural heritage is not a part of identity
D)Cultural heritage determines identity
Q2) Performing your 'self' requires:
A)Having more money than your audience has
B)Having a responsive audience
C)Having a positive self-image
D)Having material objects that support your performance
Q3) The idea of the accountable self indicates:
A)We create narratives of our self according to social norms
B)We are guided by social ideals in fulfilling our identity
C)We use objects to represent our identity
D)We enact different identities in different settings
Q4) According to the Johari Window model, there are aspects of our self that are:
A)Known but then rejected by others
B)Known to others but not to us
C)Known only by authority figures
D)Known only by mentors
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Chapter 6: Culture and Communication
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Sample Questions
Q1) Cultures often differ in the ways that they value different types of relationships.
A)True
B)False
Q2) One reason why researchers have assumed that relationships follow predictable stages could be:
A)This is the easiest type of research to publish
B)Relationships really do always follow predictable stages
C)People give retrospective reports that try to 'make sense' of their relationships
D)The end of a relationship is inevitable once it has begun
Q3) Talk (everyday communication) cannot increase the intimacy level of a relationship.
A)True
B)False
Q4) Flirtation is an example of a direct communication strategy used to change a relationship's status.
A)True
B)False
Q5) Explain the role of physical appearance in Duck's Relationship Filtering Model.
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Page 8
Chapter 7: Listening
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Sample Questions
Q1) The fact that religion is strongly connected to family and legitimate meanings of family are debated in politics and mandated by law illustrates how families are:
A)interconnected
B)institutionalized
C)private entities
D)transacted
Q2) According to Koerner and Fitzpatrick's typology of families, family communication can be classified on what two dimensions?
A)control and nurturing
B)conversation and conformity
C)autonomy and connection
D)integration and separation
Q3) Rules that guide family communication and relationships are called:
A)rituals
B)prescriptions
C)norms
D)scritps
Q4) Explain how family communication and relationships might change over time.
Q5) How is it that the family considered a cybernetic system?
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Chapter 8: Personal Relationships
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Sample Questions
Q1) Distinguish between primary and secondary groups and explain the characteristics of each.
Q2) Both the ideas people hold and the relationships they form are important in understanding small groups.
A)True
B)False
Q3) Certain types of groups are less structured and formal than others.
A)True
B)False
Q4) Gouran and Hirokawa's functional theory of group decision-making suggests group should begin by:
A)Developing an action plan to implement the solution they choose
B)Evaluating solutions
C)Generating solutions
D)Defining the problem
Q5) Previous research on leadership in groups has indicated that leaders require:
A)A born talent for leadership
B)No technical skill or training
C)Focusing only on their personal perspectives
D)Skill and knowledge in problem-solving
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Chapter 9: Groups and Leaders
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Sample Questions
Q1) What type of communication builds trust, confidence, mutual interest, and a sense of membership and belonging?
A)Interaction
B)Persuasion
C)Transaction
D)Direction
Q2) Which of the following is a characteristic of most workplace relationships?
A)They are romantic.
B)They are unhealthy.
C)They are intimate.
D)They are involuntary.
Q3) Which metaphor of organization mentioned in the text most strongly emphasizes the transactions of communication?
A)Instrument of domination metaphor
B)Culture metaphor
C)Family metaphor
D)Machine metaphor
Q4) You want to increase the productivity of your employees. What might you try if you held a traditional view of organizations? What if you held a transactional view?
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Chapter 10: Communication in the Workplace
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Sample Questions
Q1) Describe the five key elements of patient-provider interaction that impact satisfaction.
Q2) Several studies have reported that in comparison to Caucasian patients, Black and Hispanic patients receive less:
A)Positive talk from providers
B)Information from providers
C)Quality interpersonal interaction from providers
D)All of the above
Q3) Privacy boundaries are borders between what is considered private and what is not.
A)True
B)False
Q4) Which of the following are principles of patient-provider communication regards providers educating their patients in a manner that is clear and understandable?
A)Provider Expertise
B)Emotions
C)Reciprocity
D)Patient Stories
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Chapter 11: Technology and Media in Everyday Life
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Sample Questions
Q1) Provide a definition of what it means to belong to a culture.
Q2) Individualism involves placing more emphasis on the needs of the group over the needs of the individual.
A)True
B)False
Q3) A high-context culture that emphasizes community relationships, values, and ideas is more likely to use this kind of speech code:
A)Elaborated
B)Restricted
C)Contextual
D)Linear
Q4) A low-context culture that emphasizes individual personalities, purposes, and attitudes is more likely to use this kind of speech code:
A)Elaborated
B)Restricted
C)Contextual
D)Linear
Q5) Identify the differences between individualist and collectivist cultures.
Q6) Explain what is meant by the term 'ethnocentric bias.'
Page 13
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Chapter 12: Interviewing
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Sample Questions
Q1) According to studies cited in your text, young people adopt cell phone technology based only on the quality of the product.
A)True
B)False
Q2) According to the 'diffusion of innovations' theory, technology adoption:
A)Does not vary - everyone adopts at the same rate
B)Does not vary - everyone chooses not to adopt at the same rate
C)Varies - some people adopt new technologies earlier than others
D)Varies - the minority of people adopt at the same time
Q3) Online interactions, which can be close to happening in real time but still have some delay in message sending/receiving, are referred to as being:
A)Synchronous
B)Nonsynchronous
C)Asynchronous
D)Monosynchronous
Q4) Changes in the uses of relational technologies are often initiated by social networks.
A)True
B)False
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Chapter 13: Preparing for a Presentation
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Sample Questions
Q1) Explain the basic idea of the concept of 'selective exposure.'
Q2) The fact that media can allow you to withdraw from social interactions is not always negative because:
A)You can be physically together but still maintain some privacy
B)You can terminate the relationship by changing media messages
C)You can start another relationship by modeling from media messages
D)You can be forced to talk about the media messages
Q3) Summarize the basic idea behind 'uses and gratifications' theory.
Q4) Media products are becoming more, rather than less, diverse in their amount and accessibility.
A)True
B)False
Q5) Identify why the early views of media as all-powerful, having an absolute/uniform influence on a mass audience, have been rejected by contemporary media scholars.
Q6) People often use multiple media simultaneously/concurrently.
A)True
B)False
Q7) Discuss why your authors claim that personal relationships frequently guide exposure to media.
Page 15
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Chapter 14: Developing a Presentation
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Sample Questions
Q1) Beliefs are the deeply held judgments of significance.
A)True
B)False
Q2) What are three of the contextual influences that factor into interpersonal compliance gaining, and provide an example of how each has factored into your attempts at persuasion in your relationships.
Q3) Claims of policy are persuasive messages that contend what action should or should not be taken.
A)True
B)False
Q4) A woman approaches you on the street and gives you a coupon for a free coffee. Once you accept the offer, she asks if you'd be willing to donate to their cause, which supports fair trade coffee production in South America. This technique is an example of what kind of sequential persuasion?
A)Foot-in-the-door
B)Face-in-the-door
C)Pregiving
D)Rewarding
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Chapter 15: Giving Informative and Persuasive Talks
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Sample Questions
Q1) Which of the following is characteristic of social science research?
A) Involves laboratory experiments
B) Involves precise measurements of behavior
C) Relies on statistical analysis of what is studied
D) All of the above
Q2) What is the name of the communication studies honor society?
A) Gamma Delta Tau
B) Lambda Phi Beta
C) Psi Epsilon Lambda
D) Lamba Phi Eta
Q3) Plato, Aristotle, and Cicero are seen as important historical figures who started the study of interpretivism.
A)True
B)False
Q4) Which of the following is not a common structure of departments that study communication?
A) Department of Speech Communication
B) Department of Speech and Theater
C) School of Communication
D) School of PerformanceTrue/False
Page 17
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Chapter 16: Delivering a Presentation
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Sample
Questions
Q1) You should reaffirm your interest in the position and request an interview in the final paragraph of the cover letter.
A)True
B)False
Q2) According to the book, in response to illegal questions asked during an employment interview you could respond appropriately with any of the following except:
A) Claiming discrimination
B) A tactful refusal to answer
C) A direct but brief answer
D) A tactful inquiry as to why that information matters
Q3) Which of the following is not one of the question pattern sequences found in interviews?
A) Funnel sequence
B) Inverted Funnel sequence
C) Tunnel sequence
D) Tangent sequence
Q4) Questions about an applicant's age are always illegal and should not be asked.
A)True
B)False
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