Introduction to Human Resource Management
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Course Introduction
Introduction to Human Resource Management provides students with an overarching understanding of the principles, functions, and practices within the field of human resource management. The course explores essential topics such as recruitment, selection, training and development, performance appraisal, compensation and benefits, legal and ethical considerations, and employee relations. By examining the strategic role HR plays in organizations, students gain insights into how effective human resource management contributes to organizational success, employee motivation, and a positive workplace culture. Foundational theories and real-world case studies are integrated to equip students with practical skills and knowledge applicable to modern business environments.
Recommended Textbook
Managing Human Resources 16th Edition by
Scott A. Snell
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2272 Verified Questions
2272 Flashcards
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Page 2
Chapter 1: The Challenge of Human Resources Management
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118 Verified Questions
118 Flashcards
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Sample Questions
Q1) Knowledge workers require skills in all of the following areas except:
A) computer programming.
B) planning.
C) decision-making.
D) problem solving.
Answer: A
Q2) To be successful,organizations should constantly seek to align their processes with customer needs.
A)True
B)False
Answer: True
Q3) Globalization has led to a new focus on________________.
A) corporate social responsibility
B) media
C) recruiting
D) employee performance evaluation
Answer: A
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Page 3
Chapter 2: Strategy and Human Resources Planning
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104 Verified Questions
104 Flashcards
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Sample Questions
Q1) Describe the basics of SWOT analysis.
Answer: SWOT analysis permits the organization to formulate strategy based upon internal and external analysis of strengths,weaknesses,opportunities and threats.Strengths and weaknesses are internal factors,while opportunities and threats are external factors.Managers can build upon SWOT analysis to formulate corporate,business and HR strategies for the firm.
Q2) Qualitative HR forecasting techniques generally employ sophisticated analytical models.
A)True
B)False
Answer: False
Q3) According to 7-S framework analysis,which of following is NOT in the "Hard S" category?
A) strategy
B) shared values
C) structure
D) system
Answer: B
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Chapter 3: Equal Employment Opportunity and Human Resources Management
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142 Verified Questions
142 Flashcards
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Sample Questions
Q1) A policy to prevent discrimination would include all of the following except:
A) understanding prohibitions of EEO laws
B) how to respond to complaints of discrimination
C) procedures for investigating complaints
D) standards for employee conduct
Answer: D
Q2) A disabled person must have an obvious physical impairment or deformity to be considered disabled under the Americans with Disabilities Act.
A)True
B)False
Answer: False
Q3) Under the law,discrimination charges must be filed within ____ days of the alleged unlawful practice.
A) 60
B) 90
C) 120
D) 180
Answer: D
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Chapter 4: Job Analysis and Job Design
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Sample Questions
Q1) Federal guidelines and court decisions now permit that performance requirements of a job may based on invalid job-related criteria.
A)True
B)False
Q2) The degree to which carrying out the work activities required by the job results in the individual being given direct and clear information about the effectiveness of his or her performance is known as:
A) task identity
B) autonomy
C) feedback
D) task variety
Q3) Job data may be obtained in all of the following ways except from:
A) the Uniform Guidelines on Employee Selection Procedures.
B) interviews with jobholders.
C) observation by HR personnel.
D) questionnaires completed by employees and supervisors.
Q4) Discuss the job characteristics that motivate employees.
Q5) Explain the characteristics of effective teams.
Q6) What are the pros and cons of telecommuting?
Page 6
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Chapter 5: Expanding the Talent Pool: Recruitment and Careers
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Sample Questions
Q1) "Stickiness" refers to a company's efforts to help existing and prospective workers understand why it is a desirable place to work.
A)True
B)False
Q2) Just-in-time staffing refers to:
A) maintaining a core staff of employees that is augmented by a highly skilled supplementary workforce.
B) replacing employees with capital equipment.
C) having employees work rotating shifts.
D) having employees report to work at the same time raw materials arrive.
Q3) ____,with their various types of specialized training,can provide candidates for technical jobs.
A) Community colleges
B) High schools
C) Universities
D) Community organizations
Q4) Some surveys show that text messaging is the most popular type of e-recruiting.
A)True
B)False
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Chapter 6: Employee Selection
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174 Flashcards
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Sample Questions
Q1) A validity coefficient of 0.00 indicates a complete absence of relationship between the predictor and criterion data.
A)True
B)False
Q2) Which of the following is inappropriate on an application form?
A) indicate whether the applicant has the legal right to work in the U.S.
B) asking the applicant to disclose any criminal convictions
C) high school and college attendance with dates
D) references' names,addresses,and phone numbers
Q3) Interviews as a method of selection are popular for all of the following reasons except:
A) interviews are the most valid method of selection.
B) interviews are practical for dealing with a small number of applicants.
C) interviews function as a public relations tool.
D) interviewers have faith in their ability to make selection judgments.
Q4) If a work sample test includes major job functions and predicts job success,it has construct validity.
A)True
B)False
Q5) Identify and explain the different types of employment tests.
Page 8
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Chapter 7: Training and Development
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Sample Questions
Q1) Return on investment = Results/Training Costs
A)True
B)False
Q2) Off-the-shelf diversity programs are suitable for most organizations.
A)True
B)False
Q3) On-the-job experiences are used most commonly by organizations to develop managers.
A)True
B)False
Q4) Person analysis:
A) has shifted from a fixed sequence of tasks to a set of competencies
B) helps organizations avoid the mistake of putting all employees through training when some do not need it
C) involves self-improvement and self-directed training
D) examines the external labor market for needed skills
Q5) Role playing consists of assuming the attitudes and behavior of others,often a supervisor and a subordinate.
A)True
B)False
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Chapter 8: Performance Management and the Employee
Appraisal Process
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160 Verified Questions
160 Flashcards
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Sample Questions
Q1) Total-quality management concerns have led to the increased use of:
A) peer and self performance appraisals.
B) team and customer performance appraisals.
C) team and peer performance appraisals.
D) customer and self performance appraisals.
Q2) Developmental purposes for performance appraisal include evaluating goal achievement and validating selection criteria.
A)True
B)False
Q3) The appraisal system that takes into account financial,customer,processes,and learning categories is called:
A) balanced scorecard approach
B) 360-degree
C) customer-oriented approach
D) management by objectives
Q4) It is unrealistic to presume that one person can fully observe and evaluate an employee's performance.
A)True
B)False
Page 10
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Chapter 9: Managing Compensation
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Sample Questions
Q1) The simplest and oldest system of job evaluation is the _____,which arrays jobs on the basis of their relative worth.
A) job valuation system
B) point system
C) job classification system
D) job ranking system
Q2) A formal statement of compensation policy would typically include the rate of pay within the organization and whether it is to be above,below,or at the prevailing community rate.
A)True
B)False
Q3) Which of the following is NOT a component of the Consumer Price Index?
A) Clothing
B) Automobiles
C) Charges for medical services
D) Transportation fares
Q4) The worth of a job is determined formally through the wage and salary survey.
A)True
B)False
Q5) Discuss some of the common goals of a strategic compensation policy.
Page 11
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Chapter 10: Pay-For-Performance: Incentive Rewards
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Sample Questions
Q1) Because profit-sharing plans often fail to pay off for several years in a row,they can have limited motivational value.
A)True
B)False
Q2) Executive base salaries represent between ____ percent of the total annual compensation.
A) 10 to 20
B) 20 to 30
C) 30 to 40
D) 40 to 50
Q3) Meshing compensation and organizational objectives helps employees assume ownership of their jobs,improve effort,and improve performance.
A)True
B)False
Q4) A bonus is supplemental to base wages.
A)True
B)False
Q5) What are the pros and cons of high executive pay?
Q6) Discuss the advantages of incentive pay programs.
Page 12
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Chapter 11: Employee Benefits
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Sample Questions
Q1) After an employee works for an employer for a certain period of time,the employee is entitled to the money in his or her pension plan.This worker is now:
A) secured.
B) endowed.
C) vested.
D) integrated.
Q2) Organizations of physicians and other health care professionals that provide a wide range of services to subscribers on a prepaid basis are known as:
A) preferred provider organizations (PPOs).
B) major medical plans.
C) health maintenance organizations (HMOs).
D) integrated medical practices.
Q3) A 401(k)plan is also called a cash-balance pension plan.
A)True
B)False
Q4) Almost all workers with health coverage receive mental health benefits as part of their plans..
A)True
B)False
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Chapter 12: Promoting Safety and Health
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133 Flashcards
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Sample Questions
Q1) A supervisor's obligation to employee safety is to communicate safety standards and train employees in safe practices.
A)True
B)False
Q2) Under OSHA,it is the employer's sole responsibility to comply with all applicable OSHA standards.
A)True
B)False
Q3) The National Institute of Mental Health estimates that nearly _____ of the adult population experience depression each year.
A) 10 percent
B) 25 percent
C) 33 percent
D) 50 percent
Q4) The OSHA Hazard Communication standard is the most frequently cited OSHA standard for general industry.
A)True
B)False
Q5) What is the role of the supervisor in promoting workplace safety?
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Chapter 13: Employee Rights and Discipline
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Sample Questions
Q1) Compare and contrast employee rights and employment-at-will.
Q2) Wrongful discharge is considered proper under the employment-at-will doctrine.
A)True
B)False
Q3) An implied contract may result from statements found in employee handbooks or other employment documents.
A)True
B)False
Q4) Telling an employee that their job is secure as long as they perform satisfactorily and are loyal to the organization does not make an implied contract binding.
A)True
B)False
Q5) The ____ places restrictions on employers in their ability to listen to telephone calls made by employees.
A) The Whistleblower Act
B) The American with Disabilities Act
C) The Privacy Act
D) The Electronic Communications Privacy Act
Q6) Why are whistle-blowing cases so troublesome for all concerned?
Page 15
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Chapter 14: The Dynamics of Labor Relations
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Sample Questions
Q1) What are some "typical" clauses found in a labor agreement? Some "progressive" clauses?
Q2) Which of the following are considered the "bread and butter" issues of collective bargaining?
A) rules and regulations that govern working conditions
B) wages and benefits
C) status and social needs of employees
D) safety and health standards
Q3) The right that employers possess that serves as a bargaining weapon to equalize the force of the union's right to strike is:
A) the legal right to hire replacement workers
B) the legal injunction
C) the lockout
D) a work slowdown
Q4) During collective bargaining,each side normally places only their primary negotiator at the table.
A)True
B)False
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Page 16
Chapter 15: International Human Resources Management
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126 Flashcards
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Sample Questions
Q1) Describe helpful guidelines in repatriating employees from an overseas assignment.
Q2) Among the biggest problems for expatriates and foreign business travelers is:
A) foreign exchange conversion
B) scheduling time off
C) driving on the "wrong" side of the road
D) communication
Q3) Today women comprise around _____ of expatriates.
A) 20 percent
B) 30 percent
C) 40 percent
D) 50 percent
Q4) Home-country nationals can also be called:
A) host-country nationals.
B) third-country nationals.
C) international managers.
D) expatriates.
Q5) NAFTA has resulted in net job increases in the United States.
A)True
B)False
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Chapter 16: Creating High Performance Work Systems
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108 Verified Questions
108 Flashcards
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Sample Questions
Q1) Training focuses on ensuring that employees have the skills they need to assume greater responsibility in a high-performance work environment.
A)True
B)False
Q2) according to the research organization Gallup _____ of U.S.employees are somewhere in the middle,not disengaged,but not engaged either.
A) 24 percent
B) 34 percent
C) 44 percent
D) 54 percent
Q3) Ironically,involving employees in decision making and giving them the power to act tends to decrease employee engagement.
A)True
B)False
Q4) In an environment of shared information,the richest communication occurs face-to-face.
A)True
B)False
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