Introduction to Human Resource Management
Exam Questions
Course Introduction
Introduction to Human Resource Management provides a foundational overview of the principles, practices, and functions that shape effective management of people in organizations. The course explores key areas such as recruitment and selection, training and development, performance management, compensation and benefits, employee relations, and the legal and ethical considerations affecting HR decisions. Through case studies and real-world examples, students learn how human resource professionals contribute to organizational success by aligning workforce strategies with business goals, fostering positive workplace environments, and ensuring compliance with labor laws.
Recommended Textbook
Fundamentals of Human Resource Management 5th Edition by Gary Dessler
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14 Chapters
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Page 2
Chapter 1: Managing Human Resources Today
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Sample Questions
Q1) In a brief essay,compare the role of human resource management in small businesses and in high-performance work systems.
Answer: Small firms generally do not have the critical mass required for a full-time human resource manager.Their human resource management therefore tends to be informal.Small firms typically do little or no formal training and recruit employees with newspaper ads and through word-of-mouth.In contrast,a high-performance work system (HPWS)is a set of human resource management policies and practices that together produce superior employee performance.
Q2) Which function of the management process involves setting standards such as sales quotas and production levels?
A) planning
B) organizing
C) controlling D) leading
Answer: C
Q3) Communicating is one of the five basic functions of the management process.
A)True
B)False
Answer: False
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Page 3
Chapter 2: Managing Equal Opportunity and Diversity
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Sample Questions
Q1) What two defenses are available to employers defending themselves against discrimination charges?
A) BFOQ and business necessity
B) EEO and business necessity
C) BFOQ and affirmative action
D) EEO and affirmative action
Answer: A
Q2) According to the ADA Amendments Act of 2008,employees are considered disabled even if they are able to control their impairments with medical modifications.
A)True
B)False
Answer: True
Q3) According to the ADA,firms must employ all disabled individuals who apply for positions and provide them with job training when necessary.
A)True
B)False
Answer: False
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Chapter 3: Human Resource Strategy and Analysis
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Sample Questions
Q1) Using data,facts,scientific rigor,and case studies to support HR management proposals and practices is best known as ________.
A) evidence-based HR management
B) strategic HR management
C) international HR management
D) management by objectives
Answer: A
Q2) A team of managers has been assigned the task of developing and implementing a strategic plan using the strategic management process.The team has already defined the current business and mission.What should the team most likely do next?
A) write a new mission statement
B) perform a SWOT analysis
C) evaluate the firm's vision
D) assess the firm's performance
Answer: B
Q3) The first step in management planning is setting goals.
A)True
B)False
Answer: True
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Page 5
Chapter 4: Job Analysis and Talent Management
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Sample Questions
Q1) According to research,employees who are engaged with their work possess the following identified traits EXCEPT ________.
A) positive disposition
B) intelligence
C) self-advocacy
D) achievement orientation
Q2) What type of information is contained in the job identification section of a job description?
A) performance standards
B) job summary
C) major duties
D) job title
Q3) What is the underlying theory behind job enrichment?
A) Employee retention rates increase with frequent task changes.
B) Opportunities for training motivate employees to be productive.
C) Intrinsic and extrinsic rewards lead to long-term employee loyalty.
D) Empowered employees are motivated to perform their jobs well.
Q4) As an HR manager,what steps would you take to develop a competency statement? What resources would be beneficial in the process?
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Chapter 5: Personnel Planning and Recruiting
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Sample Questions
Q1) What is workforce planning? What tools are available to managers for projecting personnel needs?
Q2) What is the primary goal of college recruiters?
A) supporting employment diversity programs
B) attracting good candidates to the firm
C) cutting future recruiting costs for the firm
D) developing a pool of temporary workers
Q3) Which term refers to special vendors that handle all or most of an employer's recruiting tasks and needs?
A) applicant tracking system
B) integrated recruiting system
C) requisition management system
D) recruitment process outsourcer
Q4) What is the primary way that a firm builds a brand that improves recruiting efforts?
A) investing in the local community
B) creating a positive work environment
C) encouraging diversity in the workplace
D) developing environmentally-friendly ads
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Chapter 6: Selecting Employees
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Sample Questions
Q1) All of the following are guidelines for conducting an effective interview EXCEPT
A) asking the candidate questions that require yes or no answers
B) showing courtesy and friendliness towards the candidate
C) scheduling a private room for the interview
D) taking brief notes during the interview
Q2) If a person scores a 78 on a test on one day and scores a 79 when retested on another day,you would most likely conclude that the test is ________.
A) valid
B) invalid
C) reliable
D) unreliable
Q3) The attractiveness of a male job candidate does not affect his promotability,but the attractiveness of female job candidate strongly affects her career advancement opportunities.
A)True
B)False
Q4) How do nonverbal behaviors affect interviewer ratings of candidates?
Q5) Explain the five steps in the validation process.
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Chapter 7: Training and Developing Employees
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Sample Questions
Q1) Which of the following training methods is experienced by almost all employees?
A) on-the-job training
B) apprenticeship training
C) informal learning
D) vestibule training
Q2) Orientation refers to the methods used to give new or present employees the skills they need to perform their jobs.
A)True
B)False
Q3) Which of the following enables management trainees to work full-time analyzing and solving problems in other departments?
A) role playing
B) action learning
C) job rotation
D) behavior modeling
Q4) Instructional objectives for training programs should focus on ________.
A) maximizing work hours
B) meeting budget requirements
C) motivating current employees
D) correcting performance deficiencies
Page 9
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Chapter 8: Performance and Talent Management
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Sample Questions
Q1) Setting work standards,assessing an employee's performance against those standards,and providing employee feedback are the three steps of the ________.
A) orientation process
B) development analysis
C) ratio analysis method
D) performance appraisal cycle
Q2) Peer appraisals have been shown to result in a ________.
A) reduction of social loafing
B) reduction of group cohesion
C) decrease in satisfaction with the group
D) tendency to inaccurately predict promotions
Q3) Which of the following is NOT a characteristic of the critical incident method for performance appraisal?
A) providing examples of excellent work performance
B) comparing and ranking employees within a group
C) connecting specific incidents with performance goals
D) compiling examples of ineffective work performance
Q4) In a brief essay,discuss the components necessary for an effective performance management process.
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Chapter 9: Managing Careers
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Sample Questions
Q1) What is job withdrawal? What are common causes for job withdrawal? What are potential solutions to job withdrawal?
Q2) Which of the following is an example of an intangible cost of turnover?
A) interviewing costs
B) recruiting costs
C) coaching costs
D) testing costs
Q3) Quinn,a new employee at Madison Enterprises,thinks that a mentor would benefit his career at Madison.In order to have a successful mentor-protégé relationship,Quinn should most likely ________.
A) keep expectations vague for flexibility
B) ask his manager to be his mentor
C) focus on specific work issues
D) discuss his personal problems
Q4) Which of the following is most likely an example of a career development activity?
A) selection interview
B) performance appraisal
C) employee coaching
D) training workshop
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Chapter 10: Developing Compensation Plans
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Sample Questions
Q1) Which compensation-related law contains provisions for minimum wage,maximum hours,overtime pay,equal pay,and child labor?
A) Davis-Bacon Act
B) Fair Wages Act
C) Civil Rights Act
D) Fair Labor Standards Act
Q2) Indirect payments that contribute to an employee's compensation include variable pay like commissions and bonuses.
A)True
B)False
Q3) The compensation for top executives at most firms consists of four components: short-term incentives,long-term incentives,executive benefits and perks,and base pay.
A)True
B)False
Q4) Direct financial payments include all of the following EXCEPT ________.
A) commissions
B) insurance
C) salaries
D) incentives
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Chapter 11: Pay for Performance and Employee Benefits
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Sample Questions
Q1) Which gainsharing plan involves employees working on a guaranteed piecework basis?
A) current profit-sharing
B) deferred profit-sharing
C) Lincoln incentive system
D) earnings-at-risk pay plan
Q2) What is the primary disadvantage of using the straight salary approach to pay salespeople?
A) relying on annual profits
B) discouraging staff loyalty
C) preventing territory changes
D) failing to link effort with reward
Q3) All of the following are examples of organization-wide incentive plans EXCEPT ________.
A) employee stock ownership plans
B) gainsharing plans
C) golden parachute
D) profit sharing
Q4) Employees frequently use sick leave to take care of family problems and personal issues.How can firms address this costly problem?
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Chapter 12: Maintaining Positive Employee Relations
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Sample Questions
Q1) Which of the following leads to the majority of ethical compromises in the workplace?
A) meeting scheduling pressures
B) meeting financial objectives
C) feeling peer pressure
D) saving jobs
Q2) How can an employer use communication tools to improve employee relations?
Q3) What is the most likely reason for more firms providing ethics training to employees?
A) Universities do not require all graduate students to enroll in ethics courses.
B) Federal laws encourage firms to comply with ethics training guidelines.
C) Employees seeking professional certification are tested on ethics.
D) State laws require businesses to have written codes of conduct.
Q4) During ethics training,which of the following would most likely emphasize the importance of ethics to the firm?
A) top management participation
B) role-playing opportunities
C) online ethics software
D) disciplinary policies
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Page 14
Chapter 13: Labor Relations and Collective Bargaining
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Sample Questions
Q1) Which form of union security means that union members have preference in hiring,but the employer can hire non-union members?
A) closed shop
B) union shop
C) agency shop
D) preferential shop
Q2) Which of the following is an appropriate action for a supervisor to take in respect to unionization activities?
A) attending union meetings when invited by workers
B) encouraging employees to share unionization opinions
C) sharing personal experiences about union involvement
D) asking employees how they will vote in a union election
Q3) It is legal for union organizers to solicit employees for membership as long as the effort does not endanger the performance or safety of the employees.
A)True
B)False
Q4) In the case of an impasse during the collective bargaining negotiations,what can be done to overcome the impasse? Define each form of intervention.
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Chapter 14: Improving Occupational Safety, Health, and Risk Management
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Sample Questions
Q1) The most serious workplace accidents involve ________.
A) wheelbarrows
B) improper ventilation
C) forklift trucks
D) woodworking machines
Q2) ________ is defined as the total depletion of physical and mental resources caused by excessive striving to reach an unrealistic work-related goal.
A) Depression
B) Job stress
C) Anxiety
D) Burnout
Q3) Kevin is a supervisor at a manufacturing facility that has experienced a high rate of on-the-job accidents.Which of the following methods should Kevin use first to reduce the number of workplace accidents?
A) enforcing job rotation
B) screening job applicants
C) removing physical hazards
D) requiring employees to use PPE
Q4) How can screening reduce unsafe acts in the workplace?
Page 16
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