Introduction to Business Test Preparation
Course Introduction
Introduction to Business provides students with a broad overview of the fundamental concepts, principles, and operations within the business world. The course explores key topics such as management, marketing, finance, entrepreneurship, human resources, and business ethics. Through real-world examples and case studies, students gain a practical understanding of how businesses are organized, how they make decisions, and how they respond to both internal and external challenges. This foundational course equips learners with essential knowledge and skills for further study in business or for understanding the complex environment of commercial organizations.
Recommended Textbook
Business Communication Polishing Your Professional Presence 4th Edition by Barbara
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12 Chapters
1200 Verified Questions
1200 Flashcards
Source URL: https://quizplus.com/study-set/2537
Page 2
G. Shwom
Chapter 1: Developing Your Professional Presence
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/50397
Sample Questions
Q1) Good business communicators understand that ________.
A)their message must influence anyone who might come across it
B)their message must be able to reach their intended audience
C)being a good writer is the only way to reach your audience
D)being a good listener is not necessary to understand audience concerns
E)being a good reader is vital,as it is the only way to gain insights into audience concerns
Answer: B
Q2) Which of the following is an example of encoding a message?
A)Deciding how to phrase a request to your boss for clarification on your new assignment
B)Deciding to read the annual financial report of your company
C)Deciding to purchase a new smart phone so that you can check and send email while you are on the go
D)Deciding to toss out an advertisement that was mailed to you
E)Deciding to read an email sent by a friend
Answer: A
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3
Chapter 2: Working With Others: Interpersonal, Intercultural, and Team Communication
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/50398
Sample Questions
Q1) Unambiguous language ________.
A)has only one meaning
B)means different things to different people
C)is likely to lead to errors
D)can confuse the listener
E)should be avoided for the sake of clarity
Answer: A
Q2) Critically reviewing and judging what you hear takes place when ________ communication.
A)paraphrasing
B)comprehending
C)interpreting
D)evaluating
E)hearing
Answer: D
Q3) Using ethnocentrism when dealing with coworkers from other cultures is most appropriate in a U.S.based environment.
A)True
B)False
Answer: False
Page 4
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Chapter 3: Managing the Communication Process:
Analyzing, Composing, Evaluating
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/50399
Sample Questions
Q1) Samantha is asked by her boss to attend the supervisors' meeting in the afternoon,and to participate in a brief discussion on the flex-time schedule proposal her department is supporting.Which of the following is TRUE about Samantha's preparation for this meeting?
A)She should anticipate and outline the questions and objections the supervisors will have to this proposal,so that she can address them.
B)She should create a list of only a few bullet points focusing on the benefits this proposal has for herself and her coworkers.
C)She should create an elaborate outline and distribute it at the meeting.
D)She should focus on only the benefits of the proposal.
E)It is best to enter a situation like this without an outline and just be spontaneous.
Answer: A
Q2) Writing that is not well organized or that is confusing will undermine your credibility as a professional.
A)True
B)False
Answer: True
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Page 5
Chapter 4: Communicating Routine Messages and Building
Goodwill
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/50400
Sample Questions
Q1) When writing a message,you determine audience benefits by analyzing ________.
A)the positive outcomes for you if your readers comply with your request
B)the positive outcomes for you if your readers do not comply with your request
C)the positive outcomes for your readers if they comply with your request
D)the positive outcomes for your readers if they do not comply with your request
E)which positive outcomes you are most likely to achieve if you do not divulge all the available information to the audience
Q2) When including external benefits in a request,the writer should avoid the word "you." A)True B)False
Q3) Why might a thank-you note that is considered perfectly appropriate in America be considered inappropriate in an Asian culture?
Q4) A thank you note that is hand written has the advantage of helping the writer stand out from those who sent electronic thank you notes. A)True
B)False
Q5) Discuss routine messages and how an indirect routine issue should be developed.
Q6) Why is goodwill important in business?
Page 6
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Chapter 5: Communicating Persuasive Messages
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/50401
Sample Questions
Q1) If you want to give your coworker time to consider your request carefully before responding,a one-on-one meeting is the best medium for communicating your message.
A)True
B)False
Q2) Discuss the process of persuasion.
Q3) When developing the action section of a persuasive message that follows the AIDA plan,the audience response should be easy and specific.
A)True
B)False
Q4) Which of the following is a professional way to establish credibility?
A)Maintain a safe and respectful distance from the audience.
B)Avoid mentioning your key credentials so as not to sound boastful.
C)Mention your relationship with someone your audience knows and respects.
D)Present a biased point of view that favors your requirements.
E)Do not mention your educational qualifications and expertise.
Q5) The first step in influencing behavior is to analyze what will motivate your audience.
A)True
B)False
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Chapter 6: Communicating Bad News
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/50402
Sample Questions
Q1) One of the goals of delivering bad news is to ________.
A)state the news clearly,yet sensitively
B)protect the audience's self-esteem by only hinting at the news
C)offend your audience,if necessary,to get the message across
D)gloss over the facts that may cause legal complications
E)budget additional time to re-explain the message
Q2) When conveying bad news,you should eliminate excess negatives to soften the blow of the news.
A)True
B)False
Q3) If a company must share bad news quickly with the public,which of the following would be an appropriate way to accomplish this?
A)Websites
B)Memos
C)Telephone
D)Letter
E)Group meeting
Q4) Discuss examples that emphasize the importance of the strategy suggested by experts when crafting a corporate apology strategy.
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Chapter 7: Using Social Media in Business
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/50403
Sample Questions
Q1) Which of the following best describes content marketing?
A)Posting interactive content
B)Posting up to the minute content,such as delays
C)Posting product availability
D)Posting educational content
E)Posting responses to customer questions
Q2) In addition to global culture,________ impacts how social media serves business purposes.
A)politics
B)time
C)availability
D)education levels
E)language
Q3) What can be done to help an audience find your business' Twitter feed?
A)Use keywords and phrases in your bio and tweets.
B)Keep tweets positive and interesting.
C)Make the tweets about the audience,not the organization.
D)Keep tweets short.
E)Use hashtags.
Q4) How can an organization make their social media content most effective?
Page 9
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Chapter 8: Finding and Evaluating Business Information
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/50404
Sample Questions
Q1) When sharing research with others,applications such as Google Drive and Dropbox allow research to be organized and accessible.
A)True
B)False
Q2) Before doing in-depth research to explore your research questions,it is important to understand your general topic.
A)True
B)False
Q3) What is the advantage of an interview over a survey?
A)You have a lower total count for respondents.
B)It is easier to determine the mean average on responses.
C)Interviews provide richer,more detailed information.
D)Interviews provide objective based information.
E)Interviews allow for responses from more subject matter experts.
Q4) Tertiary data is collected by surveying,interviewing,or observing people.
A)True
B)False
Q5) Discuss the advantages to identifying the audience before research begins and audience issues that should be considered.
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Chapter 9: Preparing Persuasive Business Proposals
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/50405
Sample Questions
Q1) An unsolicited proposal typically uses a direct format.
A)True
B)False
Q2) When developing proposals for companies in China,what are differences in the proposal process the author should be aware of?
Q3) Which of the following is a separate,stand-alone mini-document that summarized the document's main ideas?
A)A response to an RFP
B)Table of contents
C)Executive summary
D)Charts and tables
E)Project analysis
Q4) Which of the following can help a writer best track the interests of the audience,allowing a more targeted proposal?
A)Face-to-face meetings
B)Repurposed content
C)Data analytics
D)Software as a Service (SaaS)
E)Executive summaries
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Chapter 10: Preparing Business Reports
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/50406
Sample Questions
Q1) What part of a report allows an audience to preview the material?
A)Body
B)Title page
C)Preliminary sections
D)Conclusion
E)Cover
Q2) A report that is designed to be read,as well as presented,should be created in the form of a(n)________.
A)memo
B)email
C)letter
D)formal report
E)presentation report deck
Q3) Which of the following mediums for reports is appropriate for internal audiences?
A)Memo
B)Email
C)Letter
D)Formal
E)Presentation report deck
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Page 12
Chapter 11: Preparing and Delivering Business Presentations
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/50407
Sample Questions
Q1) During a presentation,pausing intentionally ________.
A)indicates that something new is coming
B)should never be done because it hampers the flow of your presentation
C)prevents your audience from processing information
D)is discouraged,as it distracts the audience
E)increases the incidence of "ers" and "ums"
Q2) Answering questions during or after a presentation is a form of ________.
A)reinforcement
B)persuasive speaking
C)recency effect
D)planned discussion
E)impromptu speaking
Q3) Which of the following are used to show relationships between numbers and the meaning of numerical information?
A)Prezi slides
B)Text slides
C)Image slides
D)Data slides
E)Combination slides
Q4) Explain the steps involved in analyzing your message.
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Chapter 12: Communicating Your Professional Brand: Social
Media, Résumés, Cover Letters, and Interviews
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/50408
Sample Questions
Q1) A(n)________ résumé is a traditional format that organizes the content in sequential order,starting with the most recent and working backward.
A)chronological
B)integrated
C)functional
D)plain text
E)combination
Q2) What is the advantage to using a network for job referrals?
Q3) During the interview,you should ask questions that build on the conversation instead of only prepared,scripted questions.
A)True
B)False
Q4) Which of the following is an appropriate tip to be followed by men while dressing for a business casual dress environment?
A)Ensure that your belt is in contrast with your shoes.
B)Wear both belt and suspenders.
C)Ensure that your shoes are much lighter than your suit.
D)Wear an ironed,button-down shirt and slacks.
E)Avoid wearing dark colored shoes.
Page 14
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