Introduction to Business Mock Exam
Course Introduction
Introduction to Business offers a comprehensive overview of the fundamental concepts, principles, and practices that drive the world of commerce. Students will explore the dynamic environment of business organizations, including topics such as management, marketing, finance, entrepreneurship, operations, and human resources. The course examines how businesses are structured and operated, introduces the terminology used in the field, and highlights the critical roles of ethics, social responsibility, and globalization. By the end of the course, students will gain a broad understanding of the various functions within a business and the skills necessary to succeed in a competitive, evolving marketplace.
Recommended Textbook
Management A Practical Introduction 7th Edition by Angelo Kinicki
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16 Chapters
2379 Verified Questions
2379 Flashcards
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Chapter 1: The Exceptional Manager: What You Do,how You
Do It
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147 Verified Questions
147 Flashcards
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Sample Questions
Q1) Two of the primary challenges facing managers today are ____.
A)dealing with employee issues and maintaining good records
B)dealing with the lack of information and union problems
C)dealing with union and financial issues
D)managing for a competitive advantage and diversity
E)dealing with ethical dilemmas and decreasing diversity
Answer: D
Q2) The departments in a retail department store are managed by the general manager.
A)True
B)False
Answer: True
Q3) Don works diligently to accomplish the company goals in an efficient and effective manner,utilizing his employees through planning,organizing,leading,and controlling company resources.Don is ___.
A)developing synergy
B)delegating
C)entrepreneuring
D)managing
E)vision planning
Answer: D
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Chapter 2: Management Theory: Essential Background for the
Successful Manager
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136 Verified Questions
136 Flashcards
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Sample Questions
Q1) Evidence-based management is based on the belief that understanding the sound complete truths of conventional managerial wisdom and accepting much of the nonsense that often passes for sound advice can at times help organizations perform better.
A)True
B)False
Answer: False
Q2) The classical viewpoint of management emphasized ways to ___.
A)manage work more efficiently
B)build more synergy
C)vary according to the environment
D)include MBO
E)increase diversity
Answer: A
Q3) The behavioral viewpoint emphasized the importance of understanding human behavior and increasing diversity.
A)True
B)False
Answer: False
Page 4
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Chapter 3: The Managers Changing Work Environment and
Ethical Responsibilities: Doing the Right Thing
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129 Verified Questions
129 Flashcards
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Sample Questions
Q1) Companies screen out dishonest,irresponsible workers after they are hired by checking employees' résumé and references.
A)True
B)False
Answer: True
Q2) The system of governing a company so that the interests of corporate owners and other stakeholders are protected is known as corporate governance.
A)True
B)False
Answer: True
Q3) A Ponzi scheme is when an individual or company utilizes the bait-and-switch method.A product is advertised at a low price,but when customers ask to buy the item they are told that the advertised good is not available and are pressured to buy a higher-priced item.
A)True
B)False
Answer: False
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Page 5
Chapter 4: Global Management: Managing Across Borders
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148 Verified Questions
148 Flashcards
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Sample Questions
Q1) Define the concept of global economy.Explain the three historic global changes discussed by Rosabeth Moss Kantor of the Harvard Business School.
Q2) The WTO was formed to ____.
A)oversee worldwide mergers
B)monitor business start-ups globally
C)monitor and enforce trade agreements
D)scrutinize multinational organizations
E)keep an eye on working terrorists
Q3) The United States limits the amount of cheese purchased from other countries;this policy is a type of ____.
A)export quota
B)import dumping
C)import quota
D)trade embargo
E)import tariff
Q4) The availability of goods,people,and money to be able to move more freely worldwide is known as the flexible economy.
A)True
B)False
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Chapter 5: Planning: The Foundation of Successful Management
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127 Verified Questions
127 Flashcards
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Sample Questions
Q1) When utilizing SMART goals or MBO,deadlines can help you keep your eye on the ______ while simultaneously paying attention to _____.
A)task at hand;ethical standards
B)customer;the employees
C)profitability;details you may be missing
D)big picture;the necessary details
E)profits;employee satisfaction
Q2) The production plant for Ace Manufacturing has been located in the same place for over 100 years.It has just completed its new factory,which includes its new corporate offices.The planning required for moving of Ace into a new facility is a single-use plan.
A)True
B)False
Q3) Quality Carwash is developing a new philosophy on company diversity.Like most organizations,Quality Carwash's reason for being is expressed in its diversity statement. A)True
B)False
Q4) Summarize strategic management.
Q5) Discuss the four-step process of MBO.
Page 7
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Chapter 6: Strategic Management: How Exceptional Managers Realize
a Grand Design
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133 Verified Questions
133 Flashcards
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Sample Questions
Q1) The vision is an organization's purpose or reason for being,and a company's mission statement is its long-term goal of what it wants to become.
A)True
B)False
Q2) Strategic control includes ____.
A)implementing MBO
B)a strong employee diversity and synergy agenda
C)seldom making adjustments to a strategy
D)monitoring the execution of strategy and making adjustments,if necessary
E)developing a diversity plan
Q3) Mona,the CEO of an auto dealership,told her managers that "based on the high sales for this year,the forecast for next year looks very good." So after completing their budget for the upcoming year,based on the forecast that predicts continued strong sales,Mona and her managers are developing a plan in case sales drop unexpectedly.This type of planning is known as contingency planning.
A)True
B)False
Q4) Summarize the three sources strategic position emerges from.
Q5) Define and describe a trend analysis.Give an example.
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Chapter 7: Individual and Group Decision Making: How Managers
Make Things Happen
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130 Verified Questions
130 Flashcards
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Sample Questions
Q1) When the alternative chosen in a decision does not look like it is working,do not change things.You should always give it more time to work correctly.
A)True
B)False
Q2) Nonrational models of decision making assume that managers have complete information and are able to make the best decision for the organization,describing how managers ought to make decisions.It doesn't describe how managers actually make decisions.
A)True
B)False
Q3) Two disadvantages that can occur with group-aided decision making is that either a few people dominate or satisficing occurs.
A)True
B)False
Q4) Research has found that groups tend to make higher-quality decisions than when any individual acts alone.
A)True
B)False
Q5) Summarize some of the hindrances to perfectly rational decision making.
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Chapter 8: Organizational Culture,Structure,and Design:
Building Blocks of the Organization
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129 Verified Questions
129 Flashcards
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Sample Questions
Q1) Summarize the concepts of organization chart,line managers,and staff personnel.Explain the purpose of a solid versus a dotted line on an organization chart.
Q2) With a modular structure,a firm _____.
A)is a company outside a company that is created specifically to respond to an exceptional market opportunity
B)assembles portions of product provided by outside contractors
C)is an organization whose members are geographically apart,usually working via e-mail
D)has a central core of key functions and outsources production
E)consists of a company with many divisions
Q3) Becky,the CEO of an electronics retailer,is looking at the corporate structure that groups employees by specialties,such as store sales,HR,and accounting.This is an example of a functional structure.
A)True
B)False
Q4) The organizational culture is also called corporate culture.
A)True
B)False
Q5) Describe organizational structure.
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Chapter 9: Human Resource Management: Getting the
Right People for Managerial Success
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168 Verified Questions
168 Flashcards
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Sample Questions
Q1) Define the two types of sexual harassment and provide an example of each.What are some steps you can follow in the workplace to avoid sexually harassing others?
Q2) A job analysis gives a candidate a picture of both positive and negative features of the job and the organization before he or she is hired.
A)True
B)False
Q3) Changing the name from personnel department to the human resource department is intended to suggest the importance of staffing to a company's success.
A)True
B)False
Q4) Which of the following may be considered,legally,to be an employment test?
A)only personality tests
B)only interviews and personality tests
C)small talk before and after the interview
D)only application forms
E)any procedure used in the employment selection decision process
Q5) Give the advantages and disadvantages of internal and external recruiting.
Page 11
Q6) Describe two ways in which performance feedback can be affected.
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Chapter 10: Organizational Change and Innovation: Lifelong
Challenges for the Exceptional Manager
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156 Verified Questions
156 Flashcards
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Sample Questions
Q1) Which of the following is not a leading reason that employees resist change?
A)individual predisposition toward change
B)lack of personal ethics
C)fear of failure
D)climate of mistrust
E)nonreinforcing reward systems
Q2) The three types of change depend on what three criteria?
Q3) So-called Millennials (those born after 1980)are vastly different from their parents in their views on everything from technology to politics to marriage to tattoos.This is an example of a ______ force for change.
A)social
B)demographic
C)political
D)financial
E)structural
Q4) Benchmarking is a technique that must be used in the unfreezing stage of Lewin's change model.
A)True
B)False
Q5) What are two myths about innovation?
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Chapter 11: Managing Individual Differences and Behavior:
Supervising People As People
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178 Verified Questions
178 Flashcards
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Sample Questions
Q1) Julie really enjoys mingling at work functions,both to network for new contacts and simply to share stories with other interesting people.Julie probably scores high in _____.
A)emotional stability
B)conscientiousness
C)agreeableness
D)extroversion
E)openness to experience
Q2) Integrity tests are ineffective because dishonest people are able to fake conscientiousness,even on a paper-and-pencil test.
A)True
B)False
Q3) A student carrying a full course load plus working full time plus trying to have a social life may experience role overload.
A)True
B)False
Q4) Identify and define the Big Five personality dimensions.Which of these are related to job performance? Describe how you would rate yourself on each of these dimensions,and explain why.
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Chapter 12: Motivating Employees: Achieving Superior Performance in the Workplace
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158 Verified Questions
158 Flashcards
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Sample Questions
Q1) Ricardo's sales manager just informed his sales team that all sales in January will earn an extra 5% commission.The team gets right to work,being motivated by a(n)_____.
A)extrinsic reward
B)physiological need
C)high need for power
D)intrinsic reward
E)hygiene factor
Q2) Which of the following is not a practice used to create a flexible workplace?
A)job sharing
B)gainsharing
C)telecommuting
D)part-time work
E)compressed workweeks
Q3) Your motivation,according to expectancy theory,involves the relationship between your effort,your personality,and the desirability of the outcomes (such as pay or recognition)of your performance.
A)True
B)False
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Q4) Distinguish between the two types of rewards and provide an example of each.
Chapter 13: Groups and Teams: Increasing
Cooperation,reducing
Conflict
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167 Verified Questions
167 Flashcards
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Sample Questions
Q1) Being mutually accountable to a supervisor rather than to other members of the team makes members feel mutual trust and commitment-a key part in motivating members for team effort.
A)True
B)False
Q2) Conflict is a process in which one party perceives that its interests are being opposed or negatively affected by another.
A)True
B)False
Q3) Which of the following is not a benefit of teamwork in an organization?
A)increased speed
B)increased stress
C)reduced costs
D)improved workplace cohesiveness
E)reduced destructive internal competition
Q4) Accommodating discourages cooperation so the desires of the other party are unable to prevail.
A)True
B)False
Q5) What are the three principal sources of conflict?
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Chapter 14: Power,Influence,and Leadership: From
Becoming a Manager to Becoming a Leader
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153 Verified Questions
153 Flashcards
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Sample Questions
Q1) Karl was put on probation for a string of customer complaints about his poor service and professionalism.His supervisor was using ______ power.
A)socialized
B)coercive
C)referent
D)reward
E)expert
Q2) Fiedler's contingency leadership model determines if a leader's style is _____.
A)task-oriented or relationship-oriented
B)directive,supportive,participative,or achievement-oriented
C)transactional or transformational
D)telling,selling,participating,or delegating
E)charismatic or noncharismatic
Q3) Power deriving from one's personal attraction is called ______ power.
A)legitimate
B)reward
C)referent
D)coercive
E)personalized
Q4) Describe what e-leadership involves.
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Chapter 15: Interpersonal and Organizational
Communication: Mastering the Exchange of Information
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160 Verified Questions
160 Flashcards
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Sample Questions
Q1) Flexible work arrangements are as important as compensation for Millennials in choosing employment.
A)True
B)False
Q2) If you are nervous in a job interview,it is best not to admit it.
A)True
B)False
Q3) Which of the following is not a suggestion that may help you be a good listener?
A)Concentrate on the main ideas.
B)Ask questions.
C)Summarize remarks.
D)Judge content,not delivery.
E)Memorize the details.
Q4) Which of the following is a tip for writing more effectively for business purposes?
A)Use passive voice.
B)Start by stating your purpose and what you expect of the reader.
C)Don't use italics or bolding in business writing.
D)Construct interesting,complex sentences.
E)Use narrow margins and minimal white space.
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Chapter 16: Control Systems and Quality Management:
Techniques for Enhancing Organizational Effectiveness
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160 Verified Questions
160 Flashcards
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Sample Questions
Q1) Current assets,fixed assets,and liabilities are all part of an organization's _____.
A)cash flow statement
B)capital expenditures budget
C)income statement
D)expense budget
E)balance sheet
Q2) On her first visit to a new doctor's office,Candace noted the fine furniture in the pristine lobby and the crisp white coats that each of the staff wore.Candace was judging the tangibles dimension of the RATER scale.
A)True
B)False
Q3) Strategy maps show the cause-and-effect links by which specific improvements create desired outcomes,such as objectives for revenue growth,targeted customer markets,the role of excellence and innovation in products.
A)True
B)False
Q4) List the steps in the control process.
Q5) List the four indicators of the balanced scorecard.
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