Introduction to Business Mock Exam
Course Introduction
Introduction to Business provides students with a comprehensive overview of the core principles, functions, and environments of modern business organizations. The course covers fundamental topics such as management, marketing, finance, accounting, entrepreneurship, and human resources. Students will explore how businesses operate in both domestic and global markets, analyze ethical and social responsibilities, and develop an understanding of current trends and challenges facing businesses today. Through case studies and real-world examples, students will build a foundation for further study in business disciplines and gain insights into potential career paths within the business world.
Recommended Textbook
Business Communication Developing Leaders for a Networked World 3rd Edition by Peter Cardon
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16 Chapters
1231 Verified Questions
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Chapter 1: Establishing Credibility
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Sample Questions
Q1) Roland and Quan are both on the staff of a car dealership.Roland is always asking colleagues to cover his shifts,but he never returns the favor.Quan often covers shifts for colleagues even though he rarely takes time off himself.Which statement best describes the difference between Roland and Quan?
A) Quan adheres to the company ethics policy,and Roland does not.
B) Quan relies on corporate values,and Roland relies on personal values.
C) Quan is an effective communicator,and Roland is not.
D) Quan is a giver,and Roland is a taker.
E) Quan trusts his colleagues,and Roland does not.
Answer: D
Q2) Why has establishing credibility become so important in the post-trust era?
Answer: In the post-trust era,the public overwhelmingly views businesses as operating against the public's best interests,and the majority of employees view their leaders and colleagues skeptically.In the business world,you often start from a deficit of trust.As a result,one of your first goals should be to gain trust or credibility from colleagues,clients,customers,and other contacts.
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3
Chapter 2: Interpersonal Communication and Emotional Intelligence
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80 Flashcards
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Sample Questions
Q1) What are the eight guiding principles of improving civility in society as discussed by P.M.Forni?
Answer: Forni,one of the leading voices on improving civility in society and the workplace,recommended eight guiding principles:
1.Slow down and be present in life.
2.Listen to the voice of empathy.
3.Keep a positive attitude.
4.Respect others and grant them plenty of validation.
5.Disagree graciously and refrain from arguing.
6.Get to know people around you.
7.Pay attention to small things.
8.Ask,don't tell.
Q2) People who have low self-management should avoid doing self-talk because it makes them too self-centered.
A)True
B)False
Answer: False
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Chapter 3: Team Communication and Difficult
Conversations
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Sample Questions
Q1) High-performing teams go through repeated cycles of disassociation and association.
A)True
B)False
Answer: True
Q2) What do professionals identify as one of the most important characteristics of virtual teammates?
A) ability to make decisions quickly
B) willingness to share information
C) interest in new technology
D) strong leadership skills
E) public speaking experience
Answer: B
Q3) For brevity,the minutes of a meeting should include only the main decisions that were reached.
A)True
B)False
Answer: False
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Chapter 4: Communicating Across Cultures
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Sample Questions
Q1) What are the effects of ethnocentrism on cross-cultural relationships?
Q2) Business managers who are high in cultural intelligence recognize that developing effective co-cultures requires creating something new.
A)True
B)False
Q3) Cultural intelligence (CI)is a measure of your knowledge of business practices in other cultures.
A)True
B)False
Q4) Popular culture plays an important role in the formation of negative stereotypes.
A)True
B)False
Q5) Egalitarianism is the extent to which a community encourages and rewards innovation,high standards,and performance improvement.
A)True
B)False
Q6) Which cultural dimension changes most rapidly? Why?
Q7) Why are stereotypes formed? Do stereotypes serve any useful purpose?
Page 6
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Chapter 5: Creating Effective Business Messages
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Sample Questions
Q1) Which of the following techniques is most likely to make business messages more positive?
A) exaggerating facts
B) setting unrealistic expectations
C) avoiding diplomatic words
D) using constructive terms
E) focusing on what a product lacks
Q2) Jamal is writing a business communication to advocate for an onsite daycare at his office."Argument for a New Daycare" would be an effective title for his communication.
A)True
B)False
Q3) Enduring beliefs and ideals that individuals hold are called A) conclusions.
B) positions.
C) values.
D) priorities.
E) truths.
Q4) What factors differentiate average business writers from expert business writers? Explain why each is important.
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Chapter 6: Improving Readability With Style and Design
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Sample Questions
Q1) Anwar's colleague tells him that some of his coworkers believe he has misleading them about his team's expenses.They believe that his reports have concealed the truth.What should Anwar do in his next report to avoid giving his coworkers that impression?
A) He should shorten his paragraphs and increase white space.
B) He should avoid using buzzwords that tend to annoy readers.
C) He should include specific details and dollar amounts.
D) He should avoid using unfamiliar words that may alienate readers.
E) He should include a personal note at the front of his report.
Q2) What is the purpose of including headings in a business communication,and how can you make sure they achieve this purpose?
Q3) Prepositional phrases should be used in business messages to increase clarity.
A)True
B)False
Q4) The more you use special formatting,such as italics or underlining,the more likely you are to communicate your emphasis to your reader.
A)True
B)False
Q5) Discuss how to proofread a business document.
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Chapter 7: E-Mail and Other Traditional Tools for Business Communication
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Sample Questions
Q1) What tone and language conventions should you use when texting in the workplace? Explain.
Q2) Which of the following are almost always more appropriate as attachments?
A) contact details
B) greetings
C) meeting times
D) brief notes
E) spreadsheets
Q3) "The finance meeting will be at 10:00 on Thursday in the main conference room" is a good subject line for an email.
A)True
B)False
Q4) Which of the following would help to reduce e-interruptions?
A) checking digital messages six to eight times a day at random
B) turning on an automatic message that you are not answering emails all day
C) replying immediately to all messages to get them out of the way
D) using rich channels of communication to accomplish tasks completely
E) adding colleagues to an email chain so they can answer the messages
Page 9
Q5) How can you avoid technology problems when participating in a video call?
Q6) Describe neutrality effect and negativity effect.
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Page 10
Chapter 8: Social Media for Business Communication
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Sample Questions
Q1) The use of social media,even for private use,complicates your relationship with your employer.
A)True
B)False
Q2) Which social media tool would be best at helping a business professional establish a personal brand?
A) a wiki
B) a discussion forum
C) a blog
D) a microblog
E) a social bookmarking page
Q3) Overall and underlying messages that others decode from your online communications are referred to as _____ messages.
A) meta
B) public
C) wiki
D) blog
E) dashboard
Q4) Explain how you can make your online content more accessible.
Q5) Why is it important to use social media ethically?
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Chapter 9: Routine Business Messages
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Sample Questions
Q1) Failure to set expectations will most likely lead to
A) employee goodwill.
B) team building.
C) increased self-determination.
D) professional disappointments.
E) honored claims.
Q2) Explain the importance of setting expectations.
Q3) Identify the three central components of setting expectations,and give details about each component.
Q4) What can you do to encourage employees to read announcements?
A) Reward employees for reading announcements.
B) Ask employees to take turns writing the announcements.
C) Include links to funny articles or videos in every announcement.
D) Use a specific,catchy subject line that creates interest.
E) Request a read receipt for each announcement.
Q5) Explain why it is appropriate to extend sympathy messages to close professional contacts and how best to formulate those messages.
Q6) Describe the process of developing a message that makes a claim.
Q7) Explain the different components of a message that makes a request.
Q8) What are the drawbacks of showing excessive appreciation?
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Chapter 10: Persuasive Messages
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Sample Questions
Q1) A colleague asks you for advice on how to understand the audience of his persuasive message.Which of the following pieces of advice will you offer?
A) Focus on their values but not their needs.
B) Ask as few questions as possible to avoid annoying them.
C) Wait until the message is perfected before choosing the right audience.
D) Consider the psychological principles that impact people's decisions.
E) Use the FAIR test to conduct audience analysis.
Q2) Anwar is planning a persuasive message to try to convince his colleagues to contribute to their company's holiday clothing drive.The most effective argument he can use will be an argument that
A) relates the clothing drive to their need to feel good about themselves.
B) makes them feel guilty if they do not contribute.
C) shows how much effort Anwar has put into planning the event.
D) belittles the holiday charitable drives of competing companies.
E) emphasizes how much their company wants to outshine a rival company's drive.
Q3) The FAIR test is seldom used for evaluating persuasive messages because they are not fact based.
A)True
B)False
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Page 13
Chapter 11: Bad-News Messages
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Sample Questions
Q1) Which of the following is most likely to be communicated in writing?
A) rejection of a colleague's idea
B) a decision to cut employees' hours
C) a poor review of an employee's performance
D) a decision to lay off an employee
E) termination of a long-term supplier's contract
Q2) The mum effect results when employees in an organization
A) avoid sharing bad news because they do not want to be blamed.
B) view the delivery of bad news opportunistically.
C) take quick actions to rectify the problems described in a bad-news message.
D) take responsibility for bad events even if they are not at fault.
E) avoid talking to superiors at all for fear that they will be criticized.
Q3) Deb has been informed by her manager that she will be fired if her performance does not improve.This bad news has a high degree of controllability.
A)True
B)False
Q4) List the guidelines for delivering bad-news messages.
Q5) How would you use the FAIR test to evaluate a performance review for a poorly performing individudal before giving it to the employee?
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Chapter 12: Research and Business Proposals and Planning for Business Proposals
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Sample Questions
Q1) Industry publications tend to be characterized by a low level of A) reliability.
B) relevance.
C) adaptability.
D) expertise.
E) biases.
Q2) Which of the following statements about pie charts is true?
A) In a pie chart,the largest slice should begin at 6 o'clock and go counterclockwise.
B) Exploding slices should be used extensively in pie charts.
C) Pie slices should complete a whole,that is,add up to 100% of a data series.
D) The slices of the pie charts should be free from data labels.
E) 3-D pie charts are best for representing complicated numerical data.
Q3) Which of the following makes a chart ineffective?
A) giving a short title to the chart
B) adding a subtitle for the chart
C) highlighting the chart's focal points
D) keeping the chart title nondescriptive
E) placing a callout box on the chart
Q4) What are the guidelines for creating effective survey questions?
Page 15
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Chapter 13: Completing Business Proposals and Business Reports
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Sample Questions
Q1) Explain the importance of fact-based language in reports.
Q2) Which of the following components of a formal report falls under the category of "front matter"?
A) the memo of transmittal
B) the introduction
C) the appendix
D) the executive summary
E) the bibliography
Q3) Why do reports frequently include appendixes?
A) to help decision makers judge the quality of report data
B) to help readers process and group dense information
C) to help the readers navigate the report
D) to establish the purpose and value of the report
E) to provide reference materials
Q4) Documenting your sources for secondary research helps decision makers judge the quality of your data.
A)True
B)False
Page 16
Q5) What are common elements of business proposals?
Q6) What is an advantage of using bulleted lists in reports? What is a disadvantage?
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Page 17
Chapter 14: Planning Presentations
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Sample Questions
Q1) Which of the following is the last step of the PREP method of justifying your views in a presentation?
A) restating your position
B) providing reasons
C) giving an example
D) stating your position
E) providing evidence
Q2) Starting a presentation by telling the story of your company is usually effective at capturing audience attention and providing helpful background.
A)True
B)False
Q3) Reinaldo's first task in planning his presentation is to identify the two or three key messages he wants to convey.
A)True
B)False
Q4) Slides that have visible white space seem skimpy and give the presentation an unprofessional appearance.
A)True
B)False
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Chapter 15: Delivering Presentations
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Sample Questions
Q1) In order to focus your presentation on people,you should
A) avoid using presentation software or other technology.
B) use a lot of I-statements.
C) include as many photographs as possible in your slides.
D) make individuals and groups the subject of your sentences.
E) stand where you will not be the center of attention.
Q2) What constitutes business casual dress is interpreted broadly and varies significantly by location and company.
A)True
B)False
Q3) How does rehearsing before a presentation help a speaker?
Q4) Having presence means commanding attention,garnering respect for your ideas,engaging your listeners,and even inspiring your audiences to action.
A)True
B)False
Q5) In the SOFTEN model of nonverbal communication,"F" stands for formal expression.
A)True
B)False
Q6) What is the SOFTEN model of nonverbal communication in presentations?
Page 19
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Chapter 16: Employment Communication
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Sample Questions
Q1) To construct a reference list for your résumé,you should
A) wait until after you have completed the other,more important parts of your résumé.
B) include your current supervisors even if they are unhappy with your decision to leave the company.
C) include the names of everyone you can,even if you have not contacted them yet.
D) contact your references just before sending your résumé so that you do not disturb them.
E) build relationships with potential references over time.
Q2) To demonstrate how interested you are in a position and company,you should use showy language and exaggeration in your cover letter to stand out from other applicants.
A)True
B)False
Q3) Discuss the need for clearly identifying the position you are applying for in cover letters.
Q4) Inaccuracies in a résumé can cost you the chance at a job interview.
A)True
B)False
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