Interviewing Techniques
Solved Exam Questions
Course Introduction
This course explores the principles, strategies, and practical skills required for effective interviewing across various contexts, including journalistic, professional, and research settings. Students will learn to prepare for interviews, develop effective questioning techniques, build rapport, and handle challenging situations ethically and professionally. Emphasis is placed on active listening, critical thinking, and adapting approaches to different interviewees and purposes. Through role-playing, analysis of real-life interviews, and feedback, students will gain confidence and proficiency in conducting structured and unstructured interviews.
Recommended Textbook
Interviewing Principles and Practices 14th Edition by Charles J Stewart
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12 Chapters
784 Verified Questions
784 Flashcards
Source URL: https://quizplus.com/study-set/3181
Page 2
Chapter 1: An Introduction to Interviewing
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45 Verified Questions
45 Flashcards
Source URL: https://quizplus.com/quiz/63002
Sample Questions
Q1) An Army recruiter meeting with two parents is an interview.
A)True
B)False
Answer: True
Q2) Asking questions is important in all interviews.
A)True
B)False Answer: True
Q3) Which of the following are disadvantages of using e-mail in conducting interviews?
A)difficulty in opening interviews
B)establishing rapport
C)determining emotional reactions
D)all of the above
Answer: D
Q4) Communication interactions are not static.
A)True
B)False
Answer: True
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Page 3
Chapter 2: An Interpersonal Communication Process
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99 Verified Questions
99 Flashcards
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Sample Questions
Q1) One outside force affecting an interview is a union contract.
A)True
B)False
Answer: True
Q2) Which of the following is an example of regional differences in word use?
A)grinder for submarine sandwich
B)soda for a soft drink
C)sack for a paper bag
D)all of the above
Answer: D
Q3) Arabs perceive voice softness as a sign of sincerity.
A)True
B)False
Answer: False
Q4) The nondirective approach uses open-ended questions.
A)True
B)False
Answer: True
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Page 4
Chapter 3: Questions and Their Uses
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58 Verified Questions
58 Flashcards
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Sample Questions
Q1) "Do you feel you can handle this position?" is an example of a
A)bipolar trap.
B)double-barreled inquisition.
C)guessing game.
D)yes (no) question.
Answer: D
Q2) Mirror and reflective probes are the same as leading questions.
A)True
B)False
Answer: False
Q3) What types of words should one use at the beginning of questions to avoid the bipolar trap?
A)what
B)why
C)how
D)all of the above
Answer: D
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Chapter 4: Structuring the Interview
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78 Verified Questions
78 Flashcards
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Sample Questions
Q1) A nonscheduled interview includes all questions and the exact wording to be used with each interviewee.
A)True
B)False
Q2) An interview guide consists of
A)major questions and some probing questions.
B)an outline of topics and subtopics.
C)all questions but no answer options.
D)all questions and answer options.
Q3) Write an appropriate opening (closing) for the following situation: You are interviewing an author of a best selling book on terrorism.
Q4) "I am conducting a survey of homeowners to discover their ideas on a bird habitat in the Nature Park," is an example of which type of opening technique?
A)state the purpose
B)summarize the problem
C)explain how a problem was discovered
D)request for advice or assistance
Q5) Compare a false closing with a failed departure.
Q6) What are the major advantages of using an inverted funnel sequence?
Page 6
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Chapter 5: The Informational Interview
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65 Verified Questions
65 Flashcards
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Sample Questions
Q1) As an interviewer, you might prefer to be equal to the interviewee for all of the reasons below except
A)the interviewer can control the interview.
B)rapport is easily established.
C)a high degree of empathy is possible.
D)there are fewer communication barriers.
Q2) If you were asked to mentor a new interviewer, what suggestions would you give this person about opening interviews?
Q3) Discuss how to handle four of the seven difficult types of interviewees.
Q4) Which of the following is NOT one of the criteria for selecting interviewees?
A)level of information
B)talkativeness
C)willingness
D)ability
Q5) Experts agree on the amount of note taking that should take place during an interview.
A)True
B)False
Q6) Discuss five ways to answer strategically when being interviewed.
Q7) Discuss four precautions to preparing the final story.
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Chapter 6: The Survey Interview
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87 Verified Questions
87 Flashcards
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Sample Questions
Q1) Which type of question may require analysis and structuring before coding can be done?
A)standardized
B)closed
C)open
D)none of the above
Q2) Why is a self-selection method of sampling unacceptable for most market and public opinion polls?
Q3) When conducting research, one should explore
A)the past.
B)the present.
C)attempted solutions.
D)all of the above.
Q4) Random sampling can be achieved by putting the names of all population members into a container and drawing them out one-by-one until you have a large enough sample size.
A)True
B)False
Q5) If you were the director of a student survey on the evaluation of instructors, what instructions would you give interviewers?
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Chapter 7: The Recruiting Interview
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73 Verified Questions
73 Flashcards
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Sample Questions
Q1) Covering factual information from the resume is acceptable in the recruiting interview.
A)True
B)False
Q2) What type of interview technique uses highly structured questions and evaluates applicants on behaviorally defined dimensions?
A)honesty tests
B)behavior-based selection
C)chain strategy
D)quintamensional design
Q3) Establishing legally defensible criteria is an important step in avoiding lawsuits.
A)True
B)False
Q4) The Americans with Disabilities Act of 1990 provides which of the following?
A)reasonable accommodation
B)hiring quotas
C)specialized tools
D)none of the above
Q5) Why should a recruiting interview be at least moderately scheduled?
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Chapter 8: The Employment Interview
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78 Verified Questions
78 Flashcards
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Sample Questions
Q1) What is the name given to a collection of your work that shows you in action?
A)digital story
B)portfolio
C)e-resume
D)scannable resume
Q2) Which of the following is a website geared to assist in the interview process?
A)www.references-etc.com
B)www.askjeeves.com
C)www.yahoochat.com
D)www.monster.com
Q3) Unlawful questions are often asked during lunch or dinner.
A)True
B)False
Q4) A man should be able to insert one finger inside his buttoned collar or it is too tight.
A)True
B)False
Q5) Describe the unique advantages of a functional resume format.
Q6) Discuss the elements that should be included in an effective cover letter.
Q7) What are the essential elements of a chronological resume?
Page 10
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Chapter 9: The Performance Interview
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9 Flashcards
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Sample Questions
Q1) How can an interviewer develop a supportive climate for a performance interview?
Q2) If as an interviewee you are confronted with a serious problem during a performance interview, what would you do?
Q3) Explain the differences between an "appraisal perspective" and a "developmental perspective" for performance reviews.
Q4) How can interviewers keep themselves under control during disciplinary interviews?
Q5) How should interviewers open performance interviews?
Q6) How should an employee prepare for a performance interview?
Q7) What are the fundamental principles of a universal performance model?
Q8) Explain why the "central tendency" of an interviewer can ruin a performance review.
Q9) Explain "catalytic coaching" as part of the performance review process.
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11
Chapter 10: The Persuasive Interview
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106 Flashcards
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Sample Questions
Q1) The most effective interview is a carefully crafted blend of the logical and psychological.
A)True
B)False
Q2) The ad populum tactic appeals to the minority.
A)True
B)False
Q3) Research suggests that putting your strongest point first has the best effect.
A)True
B)False
Q4) Values are the foundations of our specific beliefs and attitudes.
A)True
B)False
Q5) If the local Little League catcher asks for a $5 donation and you refuse and then he follows-up with an offer of a $1 candy bar and you buy that, which psychological strategy has been used?
A)rejection then retreat
B)reciprocal concession
C)contrast principle
D)standard/learned principle
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Chapter 11: The Counseling Interview
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39 Flashcards
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Sample Questions
Q1) What are the ingredients of an effective closing for counseling interviews?
Q2) What types of information does the client-centered approach to counseling gather?
Q3) Research indicates that people maintain eye contact longer when they lie.
A)True
B)False
Q4) Which of the following types of interviewer responses give the most control to the interviewee?
A)nondirective
B)directive
C)highly nondirective
D)none of the above
Q5) Avoid curious probes into feelings and embarrassing incidents.
A)True
B)False
Q6) A round table is considered by some interviewers to be an effective type for counseling interviews.
A)True
B)False
Q7) Under what circumstances would a counselor choose to use a directive approach?
Page 13
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Chapter 12: The Health Care Intervie
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47 Verified Questions
47 Flashcards
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Sample Questions
Q1) All of the following are blocking tactics to avoid in counseling or persuading in the health care interview <i>except</i>
A)making jokes.
B)asking questions.
C)ignoring the patient.
D)leaving the room.
Q2) Compliance is particularly low when instructions to patients are preventative in nature.
A)True
B)False
Q3) Experts claim that most malpractice cases were due to poor communication.
A)True
B)False
Q4) How can patients create a collaborative health care interview relationship?
Q5) Most health care workers are task oriented.
A)True
B)False
Q6) Humor is inappropriate when a patient's health, perhaps even life, is at stake.
A)True
B)False
Page 14
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