Interpersonal Communication Study Guide Questions
Course Introduction
Interpersonal Communication explores the processes and skills essential for effective one-on-one and small group interactions across diverse contexts. The course examines foundational theories and key concepts such as verbal and nonverbal communication, active listening, perception, self-disclosure, conflict resolution, and relational dynamics. Through analysis, discussion, and practical exercises, students develop the abilities to build and maintain healthy personal and professional relationships, adapt communication strategies to various situations, and understand cultural and social influences on interpersonal exchanges.
Recommended Textbook
Interpersonal Communication Relating to Others 6th Canadian Edition by Steven A. Beebe
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11 Chapters
1119 Verified Questions
1119 Flashcards
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Page 2
Chapter 1: Introduction to Interpersonal Communication
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/73223
Sample Questions
Q1) Bob and Jenna are having a conversation about housework."You're always such a big help around the house," Jenna hisses,sarcasm dripping from every word.This is an example of
A) the content of a communication message.
B) the relationship dimension of a communication message.
C) metacommunication.
D) implicit communication rules.
Answer: B
Q2) Use the four criteria of media richness theory to compare one-on-one,face-to-face communication with email communication.
Answer: *One-on-one,face-to-face communication is much richer than email communication because it has a larger amount of feedback that communicators can receive through nonverbal channels
* Multiple channels (voice,tone,facial expression,gestures,etc.)can be used
* There is a larger potential for expressing emotions.
* Variety of language is probably not a factor here.
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Chapter 2: Interpersonal Communication and Self
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116 Verified Questions
116 Flashcards
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Sample Questions
Q1) A set of enduring internal predispositions and behavioural characteristics that describe how people react to their environment is called A) psychology.
B) personality.
C) social self.
D) looking-glass self.
Answer: B
Q2) The tendency to be sensitive to the needs of others,including being sympathetic to the pain of others and placing the feelings of others above our own is referred to as A) responsiveness.
B) assertiveness.
C) expressiveness.
D) reflexiveness.
Answer: A
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Chapter 3: Interpersonal Communication and Perception
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103 Verified Questions
103 Flashcards
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Sample Questions
Q1) ________ is the process of making sense out of stimuli by grouping,dividing,organizing,separating,and categorizing information.
A) Superimposing
B) Seeking closure
C) Thin-slicing
D) Punctuating
Answer: D
Q2) You aren't sure if Amy is mad at you or just in a bad mood.Trying to figure it out,you pay close attention to her tone of voice,her eye contact,and body movements.Since she speaks quite pleasantly to some of the others around you,but avoids eye contact with you and speaks in short,clipped sentences when you ask her questions,you decide she is mad at you.Which strategy for improving perceptions did you use?
A) linking details with the big picture
B) indirect perception checking
C) direct perception checking
D) becoming other oriented
Answer: B
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Chapter 4: Interpersonal Communication and Diversity: Adapting to Others
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) Focusing on specific behaviours that can help overcome barriers and cultural differences is
A) skill.
B) motivation.
C) knowledge.
D) co-culture.
Q2) The process of developing an emotional reaction similar to what another person is experiencing is
A) social centring.
B) empathy.
C) sympathy.
D) adaptation.
Q3) The cognitive process in which we take into account the other person's thoughts,feelings,values,background,and perspectives is A) social decentring.
B) sympathy.
C) empathy.
D) adaptation.
Q4) Discuss the differences between masculine and feminine cultural perspectives.
Page 6
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Chapter 5: Listening and Responding Skills
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122 Verified Questions
122 Flashcards
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Sample Questions
Q1) A listener could have time to daydream,tune in and out of the message,and allow the appearance of actually listening because of
A) the discrepancy between the ability to receive words and the speed with which they arrive.
B) the wide ranging problem of poor listening.
C) the emotions that may interfere with the speaker providing a clear message. D) the risk of information overload.
Q2) "One tends to have difficulty coping with all the demands of the Christmas season,doesn't one?" This is an example of which type of disconfirming response?
A) impersonal response
B) irrelevant response
C) incoherent response
D) impervious response
Q3) Use the five steps of the listening process to describe how you listen to a lecture.
Q4) Explain the Stop,Look,and Listen model for improving listening comprehension.
Q5) Which of the listening barriers do you experience most frequently? Provide examples of these barriers and explain how you might overcome them.
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Page 7
Chapter 6: Verbal Communication Skills
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Bypassing occurs when
A) language reflects an ethnic bias.
B) objects have been labelled without considering change.
C) description occurs in terms of extremes.
D) the same word means different things to different people.
Q2) What are the five steps in behaving assertively? List them and provide examples of what an assertive person would say or how an assertive person would behave at each point.
Q3) Using words that disparage a person's age,mental or physical ability,or social standing are examples of A) bypassing.
B) demeaning language.
C) polarization.
D) static evaluation.
Q4) Describing your feelings allows you to
A) be genuine rather than manipulative.
B) make yourself feel better.
C) own the problem, which in turn leads to openness and trust.
D) keep the focus on problem solving.
Q5) Explain how words have the power to create perceptions.
Page 8
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Chapter 7: Nonverbal Communication Skills
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125 Verified Questions
125 Flashcards
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Sample Questions
Q1) An illustrator is
A) a behaviour that helps you adapt to an environment.
B) a behaviour that has specific meaning in a given culture.
C) an expression of emotion.
D) a cue that contradicts, accents, or complements a verbal message.
Q2) Which type of interaction most often occurs in social space?
A) conversations with those with whom we are well-acquainted
B) a teacher lecturing
C) business and professional relationships
D) family get-togethers
Q3) A public speaker is most likely to position himself or herself in which spatial zone?
A) 12 feet and beyond
B) 0 to 1.5 feet
C) 1.5 to 4 feet
D) 4 feet to 12 feet
Q4) Identify the role that each of the four spatial zones identified by Hall plays in interpersonal relationships.
Q5) Why is nonverbal communication so important in the communication process?
Q6) What types of people are better at interpreting nonverbal communication?
Page 9
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Chapter 8: Conflict Management Skills
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114 Verified Questions
114 Flashcards
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Sample Questions
Q1) When individuals feel personally attacked,which type of conflict is occurring?
A) ego conflict
B) simple conflict
C) pseudo-conflict
D) power conflict
Q2) Frustration awareness occurs in which of the following stages of a conflict?
A) source
B) beginning
C) middle
D) end
Q3) Some disagreements are so intense and the perception of partners are so fixed it becomes a myth to say that
A) conflicts can always be resolved.
B) conflicts can always be avoided.
C) conflicts are a sign of a poor interpersonal relationship.
D) conflicts are always bad.
Q4) Describe the three different types of conflict.
Q5) Using specific examples,explain how each of the five conflict styles-avoidance,accommodation,competition,compromise,and collaboration-are related to the dimensions of concern for self and concern for others.
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Chapter 9: Understanding Interpersonal Relationships
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70 Verified Questions
70 Flashcards
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Sample Questions
Q1) An ongoing connection means that
A) interpersonal relationships are transactional.
B) interpersonal intimacy grows.
C) the interpersonal relationship is a dynamic, constantly changing, and evolving process.
D) interpersonal intimacy decreases.
Q2) Attitude similarity is
A) more likely to be a source of short-term initial attraction than of long-term maintenance attraction.
B) more likely to be a source of long-term maintenance attraction than of short-term initial attraction.
C) crucial for reciprocation of liking.
D) important for proximity.
Q3) We like people who like us.This is called
A) similarity.
B) reciprocation of liking.
C) short-term initial attraction.
D) POV.
Q4) Discuss social exchange theory as an economic model of relationships.
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Chapter 10: Managing Relationship Challenges
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68 Verified Questions
68 Flashcards
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Sample Questions
Q1) All of the following are Spitzberg and Cupach's recommendations for addressing obsessive relational intrusions and stalking EXCEPT
A) make it more difficult for the person to contact you.
B) confront the person.
C) avoid contact with the person.
D) inform others of your whereabouts.
Q2) In her list of strategies to help address the grief and loss of non-marital breakups,Weber's last item is
A) figure out what happened.
B) get some perspective.
C) expect to heal.
D) be ready for further punishment, or maybe reward.
Q3) Each of the following is identified as one of the paths a relationship takes to dissolution EXCEPT
A) sudden death.
B) fading away.
C) unplanned extinction.
D) incrementalism.
Q4) Why would someone offer a self-initiated account of a failure event?
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Chapter 11: Interpersonal Relationships at Home and at Work
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86 Verified Questions
86 Flashcards
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Sample Questions
Q1) During which stage of sibling relationships are sibling interactions likely to become voluntary and intermittent?
A) infancy
B) late adulthood
C) childhood
D) early and middle adulthood
Q2) The Board met and agreed to some changes in operating procedures and performance benchmarks.This new policy must now be communicated to their subordinates and disseminated throughout the company.What kind of communication is involved when information flows from those higher up in an organization to those of lower rank?
A) downward
B) upward
C) horizontal
D) outward
Q3) Horizontal communication refers to
A) communication flowing from superiors to subordinates.
B) communication flowing to those outside the organization.
C) communication among co-workers at the same level within an organization.
Page 13
D) communication flowing from subordinates to superiors.
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